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X
Rating: 4 out of 5
Good quality material. Assembly instructions could be more explicit. Timely delivery. We are satisfied.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 178 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 3, 4 and 5 stars
Reset filtersL
Rating: 5 out of 5
Impeccable
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A
Rating: 5 out of 5
Good advice over the phone, delivered very quickly, with a renowned carrier. Perfect packaging, the children are happy to have moved from a diameter of 360 to 430. By the way, I changed brands and I do not regret it.
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M
Rating: 5 out of 5
Excellent product due to its design and robustness. The test of this trampoline being used by many small children without any degradation is a very good test that makes us express our great satisfaction.
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D
Rating: 4 out of 5
Fairly quick delivery, good quality product, nothing to compare with an original tarp, I am satisfied with my purchase. One small remark, it was packaged in a plastic bag, which does not protect the tarp in case of tearing or otherwise; knowing the carriers.....
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F
Rating: 5 out of 5
I easily found what I was looking for and the delivery was very quick.
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F
Rating: 5 out of 5
Top
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K
Rating: 5 out of 5
Perfect
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I
Rating: 5 out of 5
Excellent product.
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C
Rating: 4 out of 5
Good service
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C
Rating: 5 out of 5
Everything went very well; nothing to complain about.
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M
Rating: 5 out of 5
Perfect
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J
Rating: 5 out of 5
Very very satisfied! The team contacted me before validating my order because the ordered elements did not match the same trampoline and the parts could be exchanged before shipping.
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C
Rating: 5 out of 5
To all those hesitating between different trampoline sellers, I have only one piece of advice to give: "You can choose France trampoline". Kudos to the team who is always listening to you and guiding you to help you make your choice. Delivery as planned. Trampoline well packaged with an easy-to-understand manual. Plan for 2 people for assembly. In short, very satisfied with our choice (jum'up 360)
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A
Rating: 5 out of 5
opening. The European standard no longer allows us to offer this type of opening. We are also not allowed to supply nets with
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A
Rating: 5 out of 5
A PERFECT SERVICE WITH A LOT OF SERIOUSNESS. I HAD A PROBLEM REGARDING THE DELIVERY BUT WHICH DOES NOT CONCERN YOU BUT I WANTED TO INFORM YOU BECAUSE I HAD REQUESTED THAT THE ITEM BE SENT TO ME BY CRONOPOST HENCE A COST. AND THE DELIVERY PERSON ABSOLUTELY REFUSED TO DELIVER TO MY HOME AS PLANNED, WE HAD A STRONG VERBAL ALTERCATION THAT I REPORTED TO THE CUSTOMER SERVICE OF THE SUPPLIER AT CHRONOPOST. IT'S A SHAME THAT YOU OFFERED THIS SERVICE BECAUSE REALLY AS FAR AS YOU ARE CONCERNED, EXCELLENT CUSTOMER SERVICE. BEST REGARDS ***
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P
Rating: 4 out of 5
Quality product. Clear assembly instructions.
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T
Rating: 4 out of 5
I recommend France Trampoline, quality item, and very well secured for children. Just one downside: the zipper for the opening is too narrow to get inside the trampoline, no support handle, which means that you pull on the zipper at the risk of breaking it.
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H
Rating: 5 out of 5
excellent
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J
Rating: 5 out of 5
Quality product, and fast delivery.
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M
Rating: 5 out of 5
Impeccable service. Simple order, compliant delivery.
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J
Rating: 5 out of 5
Best service!!!
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J
Rating: 5 out of 5
I placed my order by phone and had a listener who was patient, precise, and clear. I would not hesitate to do it again if needed, thank you, best regards
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N
Rating: 3 out of 5
The material is very good despite a missing part (clamp) The online instructions do not match the current model; the same goes for the main paper instructions. Main problem: the package tracking system is completely failing; I had to call three times to get information and make an appointment directly with the last carrier.
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Response from France Trampoline
Hello, thank you for your comment. Please feel free to contact us at the following address contacte-trampoline.com for the missing part. We are sorry that the delivery did not bring you complete satisfaction. We take note of your comment to improve the service offered. The France trampoline Team
B
Rating: 4 out of 5
good service
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A
Rating: 5 out of 5
Fast delivery, quality trampoline, easy assembly. I recommend! Thank you
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L
Rating: 5 out of 5
Nothing to report. Everything was ok and compliant. Super product
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C
Rating: 5 out of 5
perfect! as usual
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R
Rating: 4 out of 5
The installation guide is more than succinct, you should specify the installation height and the minimum or maximum gap between the top and bottom bands regarding the product I purchased.
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J
Rating: 5 out of 5
very good
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A
Rating: 5 out of 5
Everything super
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D
Rating: 5 out of 5
Very good service provided, company contact to ensure the order's compliance
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G
Rating: 5 out of 5
Verification done to ensure that we had selected the right fabric for our trampoline. TB A bit of uncertainty regarding delivery times (hours confirmed by SMS were not respected) Our daughter is delighted (the pink border of the mat is wonderful for her) that's the main thing. After the heatwave, she will really be able to enjoy it
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I
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
A small problem noted with the first order which was taken into account by customer service. It is for having resolved our problem quickly that I give a score of 5 because mistakes happen, but that they are resolved nowadays is rare, it is easy nowadays to keep pushing the blame without ever taking responsibility. Service and responsiveness Top Bravo to you
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H
Rating: 5 out of 5
Excellent service, efficient and accommodating
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M
Rating: 3 out of 5
Very good product but too long delays.
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Response from France Trampoline
Hello, Thank you for taking the time to write to us. We would like to apologize for the delivery delays of your order. However, you ordered one or more items that are "awaiting restocking". Unfortunately, for technical reasons, we cannot partially ship an order. Your order could be prepared as soon as the missing item is received and was delivered to you within 24 hours. We remain at your disposal for any questions, the France Trampoline team.
S
Rating: 5 out of 5
Very professional. Very fast.
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J
Rating: 5 out of 5
Great! Easy to assemble, even alone (better with two though), great quality, super stable. The nets are very resistant. An investment worth it!
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C
Rating: 5 out of 5
Nothing to report. GOOD RECEPTION. CORDIAL AND HELPFUL DELIVERY PERSON.
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