France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Delivered on time. Package in good condition delivered to home. Could improve on the assembly instructions. Some difficulties related to the text and drawings. But the result is correct and in the end no problem. Maybe consider a cover for the mat for long exposure to the sun. Overall satisfied.
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Venet D.
Rating: 5 out of 5
following a purchase from 25/07/2016
Very fast delivery of the right product
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Omar P.
Rating: 5 out of 5
following a purchase from 03/07/2016
Great product and easy to assemble, let's hope it lasts over time ...
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Aymeric C.
Rating: 5 out of 5
following a purchase from 25/07/2016
Excellent
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Paola M.
Rating: 5 out of 5
following a purchase from 25/07/2016
Great products. Excellent assistance and delivery times
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Christel M.
Rating: 5 out of 5
following a purchase from 24/07/2016
Clear sales site, fast (and free!) delivery, availability and seriousness of customer service (for questions about assembly), product quality
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Laure R.
Rating: 5 out of 5
following a purchase from 22/07/2016
Very good quality! Easy to assemble
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Marie Claude J.
Rating: 5 out of 5
following a purchase from 29/06/2016
Excellent
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Sauvaget B.
Rating: 5 out of 5
following a purchase from 25/07/2016
Reliable and fast service
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Martel S.
Rating: 4 out of 5
following a purchase from 13/07/2016
Order, delivery, compliance impeccable... assembly still quite complicated.. Lack of explanation for the attachments of the spring protection mat... Very good quality of the whole it seems to me
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Vincent M.
Rating: 5 out of 5
following a purchase from 23/07/2016
Delivery and products meet expectations
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Claire D.
Rating: 4 out of 5
following a purchase from 19/07/2016
Order compliant. Delivery date error quickly corrected and at no extra cost. One drawback: the spring protection pad is poorly secured on the outside and tends to slide inward, thus exposing the top of the springs. Replacing it is tedious but essential for safety.
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Eric J.
Rating: 4 out of 5
following a purchase from 21/07/2016
Once assembled, the trampoline is completely satisfactory. One connecting piece was defective but was replaced very quickly after a call to customer service.
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Jean-pierre J.
Rating: 5 out of 5
following a purchase from 18/07/2016
Good service
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Anarel D.
Rating: 5 out of 5
following a purchase from 18/07/2016
Fast delivery and very responsive service to questions by email. Very satisfied
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Gilbert E.
Rating: 5 out of 5
following a purchase from 21/07/2016
Very quick and efficient customer service
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Emmanuel C.
Rating: 5 out of 5
following a purchase from 21/07/2016
Very happy
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Pascal D.
Rating: 5 out of 5
following a purchase from 10/07/2016
Excellent, nothing to report
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Thierry G.
Rating: 5 out of 5
following a purchase from 21/07/2016
Good quality in accordance with the order
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Thierry W.
Rating: 5 out of 5
following a purchase from 21/07/2016
Very good, thank you.
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Maryse C.
Rating: 5 out of 5
following a purchase from 12/07/2016
I particularly appreciated the phone welcome I received and the speed of the shipment. Thank you
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Paule W.
Rating: 4 out of 5
following a purchase from 18/07/2016
The seller forgot to ask me if I had the necessary tool for changing the mat, which made us lose a week between the order shipped at our expense urgently within 48 hours, the desperate installation attempts for 2 days, and the tool that took 5 more days. Otherwise, the welcome was very friendly. The tool is essential!
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Response from France Trampoline
Hello Madam, we have taken your remark into account when purchasing the jumping mat. We apologize for this inconvenience. Generally, for spare parts, people call us with a complete list of all their parts to be replaced directly. For a jumping mat, we can change this item, the springs, the clamp, and many other items as well. Unfortunately, we do not necessarily go through all our items with each client due to lack of time. If needed, we remain at your disposal every day of the week. The France Trampoline team.
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Fabien C.
Rating: 5 out of 5
following a purchase from 19/07/2016
Very good (quality, delivery, and customer service)
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Stephane A.
Rating: 5 out of 5
following a purchase from 27/04/2016
Perfect, just delivery time
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Ariane J.
Rating: 3 out of 5
following a purchase from 21/07/2016
The packages were dropped off in front of our house even though it was clearly specified that the carrier should contact the person who would receive the packages.
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Response from France Trampoline
Hello Madam JANIS KIRKIS, We have taken your feedback into account and we apologize for the inconvenience caused. However, we checked the delivery note and a signature validating the proper receipt is indeed mentioned on it. We will escalate the information to our logistics to find out what happened. We are also unhappy with the carrier because we pay them to schedule appointments with our recipients, and all deliveries must be made with the recipient. We renew our apologies and remain at your disposal. The France Trampoline team.
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Thomas P.
Rating: 4 out of 5
following a purchase from 19/07/2016
Satisfactory delivery. One of the packages was a bit dented, and only one plastic hook in this package is broken.
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Monsieur G.
Rating: 5 out of 5
following a purchase from 29/06/2016
Excellent product. Delivered on time.
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Philippe L.
Rating: 5 out of 5
following a purchase from 18/07/2016
Delivery date respected!
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Martine B.
Rating: 5 out of 5
following a purchase from 21/07/2016
Very efficient phone support. Order of spare parts delivered in 2 days.
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David O.
Rating: 5 out of 5
following a purchase from 15/07/2016
Excellent quality product, efficient delivery.
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Estelle L.
Rating: 5 out of 5
following a purchase from 18/07/2016
Speed of delivery and products OK
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Camille P.
Rating: 5 out of 5
following a purchase from 19/07/2016
Excellent rapport with the advisor. Serious company. I have been confident for 5 years.
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Claude P.
Rating: 4 out of 5
following a purchase from 09/07/2016
The ladder delivered with the ordered trampoline was not the right size. After calling customer service, the correct ladder was redelivered very quickly.
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Helena D.
Rating: 4 out of 5
following a purchase from 20/07/2016
Already ordered on this site, and never any issues. They are very professional, they called us to confirm our order and the dimensions of our trampoline (purchase of a trampoline mat)
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Mickael B.
Rating: 4 out of 5
following a purchase from 19/07/2016
good quality product easy assembly
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Afeissa A.
Rating: 5 out of 5
following a purchase from 20/07/2016
Perfect Fast delivery Very good quality trampoline. I recommend
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Florent G.
Rating: 5 out of 5
following a purchase from 20/07/2016
Professional contact, fast shipping and quality material
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Freddy D.
Rating: 5 out of 5
following a purchase from 13/07/2016
delivery within the expected time. very easy assembly
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Audrey D.
Rating: 5 out of 5
following a purchase from 18/07/2016
Quality trampoline - fast, efficient and free delivery!
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Frédéric R.
Rating: 4 out of 5
following a purchase from 19/07/2016
Nothing to report fast delivery
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