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A
Rating: 5 out of 5
Everything correct. The after-sales service is very good.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Reviews 3, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
Very good customer service
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T
Rating: 5 out of 5
We ordered a jumping mat. Before the delivery took place, we received an email asking us to double-check the details and measurements, as if the jumping mat did not fit, it would have to be returned at our own expense. We found this to be good service and great transparency. We confirmed everything and the mat arrived. The assembly was not quite easy (a more detailed assembly instruction would be helpful). However, after assembly, everything was perfect and the children had a lot of fun. The quality is very good. Anytime again.
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O
Rating: 5 out of 5
Seriousness and professionalism! Careful follow-up and information gathering to ensure the accuracy of the order. Perfect!
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L
Rating: 4 out of 5
Very serious site and timely delivery. The products are of quality.
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M
Rating: 5 out of 5
Perfect. Fast and of quality.
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B
Rating: 5 out of 5
Good service and quality products
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B
Rating: 5 out of 5
Excellent, delivery time advanced by several weeks. Shipping and tracking information PERFECT. Thank you France Trampoline
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M
Rating: 5 out of 5
I ordered a trampoline scooter for my son. Everything went very well. The customer service is very responsive. Nothing to complain about, trustworthy site.
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A
Rating: 5 out of 5
Very good. Very good site. I recommend.
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E
Rating: 5 out of 5
Fast and well-organized delivery. Excellent quality product, easy to assemble.
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M
Rating: 5 out of 5
I thank France Trampoline for taking the time to verify the order before shipping
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A
Rating: 5 out of 5
Very good product and fast delivery. Thank you.
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S
Rating: 5 out of 5
Order for the 28m zip line that we attached at 24m. Great, both kids and adults love it. Think about making the starting platform in addition to the purchase. Very good material. Quick and easy assembly as it is very well explained. We highly recommend this site.
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C
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Excellent quality. My teens love it.
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N
Rating: 5 out of 5
Top-notch after-sales service. A big thank you for your responsiveness.
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P
Rating: 5 out of 5
Everything went smoothly from ordering to delivery. We set up the climbing dome with three people. All parts were present, a good description. The numbering on the boxes and bags was a great help. I have already recommended the climbing dome further.
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M
Rating: 5 out of 5
Conforms to my order, delivery date respected
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P
Rating: 5 out of 5
Fast service and delivery. Quality products! Good advice over the phone and looking to solve my problem. Impeccable after-sales service. Highly recommend! Thank you
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V
Rating: 3 out of 5
I received the net surrounding the trampoline for the correct diameter but not for the correct number of posts. My trampoline has 6 and I received a model for 8 posts. It took some back and forth for 4 posts. Quite unpleasant, the little kids arrived, too late to change!!!
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Response from France Trampoline
Hello, Thank you for your message and for your feedback regarding the ordered trampoline net. We are truly sorry to learn that you received a product that did not meet the needs of your trampoline. We have checked and confirmed that we indeed sent you the net for a trampoline with 8 posts, as indicated on the product sheet. Indeed, the model you received is specifically designed for trampolines equipped with 8 posts, and we clearly mention this in the product description. We sincerely apologize for this misunderstanding. We are aware that this discrepancy may have caused inconvenience, especially with the kids eager to use the trampoline. We remain at your disposal for any further information, Best regards. The France Trampoline team
S
Rating: 5 out of 5
We are absolutely thrilled. The provider contacted us again after the order and checked all the data again. We had an older trampoline and only here was the right net available. Delivery was prompt. Everything fits, the grandkids are thrilled.
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V
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Super trampoline! Solid, bouncy +++
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J
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Product corresponds to the description, delivery times respected
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M
Rating: 5 out of 5
Reliable and fast. I have nothing to complain about. I even find the new hammock better than the old blue one.
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M
Rating: 5 out of 5
Hyper fast and reliable delivery! High-quality products! The kids are already having a blast on our complete and safe setup!
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L
Rating: 5 out of 5
Nothing to complain about! Product conforms to our expectations. Very careful packaging! We encountered a small problem with a part of the product, which can happen, and the after-sales service was very responsive. The staff was very friendly. If I need to reorder a product like the slackline or zip line, I will definitely go through France trampoline without hesitation!
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B
Rating: 4 out of 5
The trampoline is of impeccable quality. However, for the price, I thought the ladder was included. Well, no!
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L
Rating: 3 out of 5
Not so easy to assemble. Moreover, a big problem since the green and white band intended to go around is clearly too short, by about 10 cm.
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Response from France Trampoline
Hello, Thank you very much for your feedback. We are truly sorry to hear that you encountered difficulties when assembling your trampoline. However, we hope that once assembled, it fully meets your expectations and those of your family. Regarding the issue with the green and white band that seems too short, we have noted your comment and sent you a message to obtain more details. Your opinion is valuable to us, and we want to ensure that everything is in order. As soon as we have your response, we will make the necessary adjustments to resolve this issue. We remain at your disposal for any further information, Best regards, The France Trampoline team.
J
Rating: 5 out of 5
completely professional
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M
Rating: 5 out of 5
We were very satisfied with the quality of the after-sales service. I was contacted very quickly after my email and the person was able to advise and guide me on the right item to replace a broken post. Thank you very much.
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L
Rating: 5 out of 5
The delivered products meet my expectations. Fast and secure delivery
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G
Rating: 5 out of 5
Great! I even received an email after my order to know the exact dimensions of my trampoline to ensure the compliance of my order. I recommend.
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A
Rating: 5 out of 5
order received on time, very good material
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R
Rating: 5 out of 5
Fast shipping, complete package, quality
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R
Rating: 5 out of 5
perfect.
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I
Rating: 5 out of 5
Very satisfied with the service
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S
Rating: 4 out of 5
Top quality! A bit long delay on replacement accessories for the trampoline but otherwise nothing to complain about.
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