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P
Rating: 5 out of 5
very good
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 3, 4 and 5 stars
Reset filtersA
Rating: 5 out of 5
No feedback on the use of the product, but certainly quality material. Delivery 24 hours after contacting the carrier, but without news between the shipment of the order and my call to the carrier (a week)!! In other words, if you don't worry...
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Response from France Trampoline
Hello, we thank you for your feedback. We are happy to see that the JUMPUP 360 trampoline suits you. Regarding the carrier, you can contact us at 05 56 36 04 62 for more precise delivery tracking for example. We are available from Monday to Friday. We remain at your disposal. The France Trampoline team.
P
Rating: 5 out of 5
Fast and efficient delivery, trampoline easy to assemble and meeting our expectations, attentive salespeople responding to our needs. It's perfect! I will recommend your site!
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M
Rating: 5 out of 5
Ultra-fast delivery 48 hours after the order, excellent quality product. Both big and small have great moments in complete safety.
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B
Rating: 5 out of 5
Very good telephone advice and very friendly, good product and fast delivery
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B
Rating: 4 out of 5
We are satisfied that this company follows its products and allows ordering spare parts (mat + springs) several years after purchase. We eventually received our entire order even though we had to call twice to do so...
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Response from France Trampoline
Hello, we thank you for your trust. We do indeed follow our products for several years. Our spare parts also fit other brands of trampolines which can sometimes lead to stock shortages and send your order in two parts for example. We remain at your disposal. The France Trampoline team.
V
Rating: 5 out of 5
Excellent product and very easy assembly despite a size of 4m.
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J
Rating: 5 out of 5
Perfect in terms of delivery time and quality of items.
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O
Rating: 5 out of 5
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O
Rating: 5 out of 5
Nothing to say, impeccable. Very fast delivery, careful packaging. We opted for the oxygen model 3m60. My daughter is having a blast and I admit, the parents too. This model is very secure thanks to the positioning of the net before the springs. The trampoline seems really very robust. Let's not kid ourselves, we bought it for us parents too and I was afraid that 3m60 would feel small but in fact it's already more than enough...
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Response from France Trampoline
Hello, we are delighted to see that the trampoline suits your family perfectly. Feel free to post photos on our Facebook if you wish. The France Trampoline team.
D
Rating: 4 out of 5
Speed of delivery, quality of items
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S
Rating: 5 out of 5
Fast delivery, quality trampoline protections
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S
Rating: 5 out of 5
Impeccable. Good advice over the phone, careful delivery, and a product that matches the description well.
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O
Rating: 5 out of 5
Perfect, nothing to say.
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D
Rating: 4 out of 5
Excellent logistical service, unfortunately the green border of the trampoline tore after one day.
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D
Rating: 5 out of 5
Top quality products, impeccable service
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M
Rating: 5 out of 5
I really recommend France Trampoline. Serious and efficient. Easy to assemble. I really don't regret paying a little more than in large distribution stores because the quality is there!!!
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A
Rating: 5 out of 5
good service, fast delivery and merchandise conforming to our expectations, especially in product quality
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J
Rating: 5 out of 5
Perfect
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A
Rating: 4 out of 5
Service without problems
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J
Rating: 5 out of 5
Already 1 month of intensive use by the whole family and it's pure happiness! During installation, we noticed a tear on the jumping mat and a new mat was immediately sent to us. We are therefore very satisfied with the product and the customer service. Nothing to complain about.
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P
Rating: 5 out of 5
Despite a longer delay, but as expected at the order, we are very satisfied with the company and its communication as well as the received product
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P
Rating: 4 out of 5
Product quality satisfactory and corresponding to the description except for its dimension: ordered and paid for a round trampoline of 4.60 m in diameter. delivered a trampoline of 4.30 m in diameter. I realized this when measuring it to order a protective cover. Is compensation possible?
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Response from France Trampoline
Hello, we thank you for your review on the protective cover of the round trampoline 4m30. Regarding your request about the diameter of your trampoline, we received your order for a Booster 4m30 pack in June 2014 and not in 4m60 as indicated. We cannot respond favorably to your request as it is unfortunately inaccurate. We invite you to consult your customer account, your invoice if you wish. We remain at your disposal. The France Trampoline team.
P
Rating: 5 out of 5
Quick response and delivery times
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N
Rating: 4 out of 5
The stock shortage was 15 days longer than expected. Too bad...! But the big issue is the delivery: Poor delivery service: 1st delivery without notice => No one to receive it, we asked the delivery person to wait 20 minutes and he left... Difficult to get a second appointment...
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S
Rating: 5 out of 5
Very good quality trampoline. Just a detail regarding the assembly: at step 2B p31 of the manual, be careful to first assemble the W(5) tube on the legs (6) and then start assembling everything on the T-junctions, remove the W(5) tube and finish assembling the legs (5) on the T-junctions. Because the legs have a mounting direction not specified in relation to the W(5) tubes.
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Response from France Trampoline
Hello, we thank you for your review and your comment on the assembly of the JUMP'UP 360 trampoline. This small assembly point is currently being updated. We thank you once again and remain at your disposal. The France Trampoline team.
B
Rating: 5 out of 5
very good trampoline, a real joy for both big and small. the wait was a bit long for out-of-stock products, well compensated by the apparent quality of the product and the good sensations offered. hoping this trampoline lasts for many years.
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S
Rating: 5 out of 5
Very short delivery time, very well tracked order
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N
Rating: 5 out of 5
nothing to complain about perfect fast delivery
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B
Rating: 5 out of 5
The delivery went well: phone contact, competent delivery person, it changes from other brands... The product (Jump up 3.60 m with net) is well packaged, assembly goes well with a bit of concentration. In use, the trampoline is solid and of quality. In short, I would do it again without any problem!
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Response from France Trampoline
Thank you for your comment on the Waouuh! 430 trampoline, Serge. The FT team.
A
Rating: 5 out of 5
An excellent service, a very good customer service
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J
Rating: 5 out of 5
very good: delivery pre-announcement the day before and notice once arrived on site, which allowed to 'take delivery' in our absence (and avoid a second presentation!)
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V
Rating: 5 out of 5
We hesitated due to the price but it is a good product; it seems to be of excellent quality and much better than the one we had before. We hope it lasts over time... The whole family is delighted! Thank you for the hammock as a gift!
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Response from France Trampoline
We are glad that you are completely satisfied with your trampoline. Wow! Enjoy your relaxing moments with your hammock. We should offer this deal again next season. Spread the word. The France Trampoline team.
É
Rating: 4 out of 5
Good quality trampoline
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S
Rating: 5 out of 5
very good quality product, nice finish and sturdy... the whole family enjoys it!
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Y
Rating: 4 out of 5
Good reaction to a delivery defect = broken parts. We had an express replacement. Bravo
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Response from France Trampoline
Hello, we thank you for your feedback. Indeed, if a part is damaged inside the trampoline, we replace it quickly thanks to a fast carrier. The France Trampoline team.
M
Rating: 4 out of 5
Very good quality tarp, which allows for nice jumps. Small downside, the net attachments seem a bit fragile since one of them broke during the first week.
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Response from France Trampoline
Hello, we have noted your comment and will send you new hooks shortly. We remain at your disposal. The France Trampoline team.
P
Rating: 5 out of 5
Great communication, valuable advice. High-quality material. Nothing to report, perfect fast delivery
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I
Rating: 4 out of 5
good for the whole family. for the price it is very good
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L
Rating: 4 out of 5
the product provided meets our expectations. Regarding the delivery, knowing that the delivery person has our phone number, it is regrettable that he does not take the trouble to contact us when he finds the door closed at the customer's address. Indeed, I work 5 minutes from my job, I could have moved to avoid the delivery person coming back a second time.
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Response from France Trampoline
Hello, we thank you for your valuable feedback. For a small package, the carrier does not call and leaves a notice in your mailbox so that he can come back another day. All this is notified in our carrier explanations and in the shipping emails. If you are not present at the delivery address during the day, it is advisable to indicate from the order an address where someone can receive during the day (your work for example or a family member can be). The France Trampoline team.