Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

Reviews 3, 4 and 5 stars

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Celine G.

Published on 12/11/2013 à 16h40 following a purchase from 27/08/2013

Ultra-fast delivery, product well packaged, perfect.

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Severine C.

Published on 12/11/2013 à 14h45 following a purchase from 27/08/2013

I am satisfied with my purchase, perfect customer service easily reachable, fast and careful delivery. The trampoline seems to be of very good quality, I cannot judge everything (hence only 4 stars) because it is my daughters' Christmas gift and it will not be installed yet.

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Margaret F.

Published on 12/11/2013 à 13h35 following a purchase from 20/08/2013

Quality and deadlines respected. Nothing to report.

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Emmanuel B.

Published on 12/11/2013 à 13h18 following a purchase from 13/08/2013

Good advice by phone before purchase. Fast delivery. Quality material. Moreover, I needed to replace a part and with a simple photo sent by email, the part was sent back to me immediately under warranty. That's nice!

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Joaquim A.

Published on 12/11/2013 à 09h23 following a purchase from 24/09/2013

Very satisfied with the service of this site, easy to reach despite a problem that occurred during delivery, they were very responsive regarding the exchange of my product.

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Nicolas P.

Published on 11/11/2013 à 22h19 following a purchase from 23/09/2013

Good product, good delivery tracking with a change of address and good reception on the phone.

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Sophie B.

Published on 11/11/2013 à 20h53 following a purchase from 23/09/2013

I contacted customer service by phone. I was taken care of quickly. Very good site.

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Annie P.

Published on 11/11/2013 à 19h46 following a purchase from 26/08/2013

Delivery met my expectations.

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Stephanie D.

Published on 11/11/2013 à 18h22 following a purchase from 19/08/2013

Great products, I highly recommend, very good quality, fast delivery, well done France Trampoline.

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Benoît G.

Published on 11/11/2013 à 15h43 following a purchase from 16/09/2013

Excellent product, as usual, and ultra-fast delivery. A reference in France for outdoor trampolines for the home.

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Emilie L.

Published on 11/11/2013 à 14h26 following a purchase from 23/09/2013

Faithful to my expectations, this trampoline fits exactly what we wanted. Quality/price ratio, very satisfactory.

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Preteux D.

Published on 10/11/2013 à 10h37 following a purchase from 01/09/2013

Very fast delivery as agreed, a very clear assembly instruction, material that seems robust! In short, the price seems completely justified compared to the quality of the product.

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Marie-Claude B.

Published on 09/11/2013 à 18h43 following a purchase from 27/07/2013

The package is not opened, it's a gift for Christmas.

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Nadine J.

Published on 09/11/2013 à 13h42 following a purchase from 17/08/2013

Nothing to report except for the carrier issue for which we never received the delivery notice and which required a new delivery, thus incurring additional costs.

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Response from France Trampoline Published on 21/08/2013

Hello, we apologize for this inconvenience. However, the carrier confirmed to us that they did leave a delivery notice in one of your 3 mailboxes. Indeed, after a delay of about 3 weeks, unclaimed packages are returned to the sender. We remain at your disposal. The France Trampoline team.

Damien B.

Published on 08/11/2013 à 20h38 following a purchase from 04/10/2013

The product is of good quality and seems robust (the years will tell, but we have friends who have had this product for 6 years), however I found that the quality of your assembly instructions is average to mediocre (unclear diagram, vague explanation). This is, in my view, unfortunate because it is the first contact of the customer with your product and the first impression is always lasting. Here is a comment that aims to be constructive and I hope it will be useful to you. Of course, I do not forget to specify that the children (but also the parents!!) are having a blast! Best regards, JUMPS!!

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Response from France Trampoline Published on 05/10/2013

Hello, We thank you for your feedback. However, we receive little feedback on this point. Nevertheless, we are currently improving our assembly instructions so that assembling the trampoline is even easier for our customers. The main thing is that the quality of the trampolines and the rebounds are there as you have noticed. We remain at your disposal. The France Trampoline team.

Sandrine F.

Published on 08/11/2013 à 20h10 following a purchase from 20/09/2013

Very fast delivery, easy assembly of the trampoline, good quality, however we have the trampoline roof and I am not convinced of its resistance in windy weather

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Vincent V.

Published on 07/11/2013 à 16h13 following a purchase from 01/08/2013

Excellent quality of the material and very professional company.

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Moises L.

Published on 06/11/2013 à 22h12 following a purchase from 21/08/2013

EVERYTHING OK AND THE HELP I RECEIVED BY PHONE WAS GREAT. THANK YOU

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Arnauld P.

Published on 05/11/2013 à 19h47 following a purchase from 30/07/2013

Mediocre packaging - Transport too expensive. Excellent customer service.

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Alain B.

Published on 05/11/2013 à 16h50 following a purchase from 23/07/2013

Meets expectations

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Bruno T.

Published on 05/11/2013 à 11h54 following a purchase from 01/10/2013

Excellent

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Carmen M.

Published on 04/11/2013 à 21h42 following a purchase from 22/07/2013

Excellent, if I had to change something I would lower the price of course, but after receiving it I have seen that it is worth it and that quality has to be paid for... very happy, thank you

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Suzy G.

Published on 04/11/2013 à 15h11 following a purchase from 02/09/2013

Very good services, everything is well respected (transport, delivery, material) I have only compliments to address to you.

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Didier R.

Published on 03/11/2013 à 21h17 following a purchase from 25/08/2013

order of a protective cover for trampoline diameter 250. Item received on time and fully meets the request.

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Stephane M.

Published on 02/11/2013 à 15h47 following a purchase from 27/07/2013

good, but a bit expensive

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Sandrine V.

Published on 01/11/2013 à 15h43 following a purchase from 23/08/2013

Very satisfying

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Jean-Jacques B.

Published on 01/11/2013 à 13h52 following a purchase from 26/07/2013

very good service

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Jean Michel M.

Published on 31/10/2013 à 17h44 following a purchase from 15/08/2013

Customer-supplier relations +++++ Deadlines +++++ Quality Awaiting results next spring

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Christian P.

Published on 31/10/2013 à 14h35 following a purchase from 29/08/2013

The trampoline is great. There was a problem with the transport and at first, I was very upset, but they solved it immediately, with a lot of professionalism and kindness. I understand that these things sometimes happen...

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Response from France Trampoline Published on 30/08/2013

Good afternoon. Again, we apologize for the delay, it is not something that happens often, but it is true that sometimes there are unforeseen events in transport that are beyond our control. We thank you again for your patience and understanding. Best regards. The Jump'in Spain team

Simona G.

Published on 31/10/2013 à 13h29 following a purchase from 18/07/2013

You were efficient and available.

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Mélanie B.

Published on 31/10/2013 à 12h33 following a purchase from 29/08/2013

order as expected, delivered on time Very good product, to see over time!!

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Emmanuelle P.

Published on 31/10/2013 à 09h44 following a purchase from 15/08/2013

Perfect attention, good products and delivery as expected. I have already recommended you. Thank you

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Nicolas F.

Published on 30/10/2013 à 13h52 following a purchase from 25/09/2013

speed of delivery

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Richard F.

Published on 29/10/2013 à 09h12 following a purchase from 30/07/2013

Super fast delivery, less than 5 days after the order. Quality of the material present. Ovalia 490 model with net, ladder, and football net. I contacted customer service for information and got a response 10 minutes later. I assembled it all by myself in 6h30... it was the first time I assembled one.

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Dominique P.

Published on 28/10/2013 à 20h53 following a purchase from 09/09/2013

nothing to report

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Fabien G.

Published on 28/10/2013 à 20h14 following a purchase from 29/07/2013

defective part in the received package. new part sent express by france-trampoline but a bit of time lost between the reception of the first package (Friday afternoon) and the spare part (Tuesday morning)

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Marie-Laure R.

Published on 28/10/2013 à 18h27 following a purchase from 19/08/2013

I have never encountered a site, in the field of home and garden equipment, as precise in its presentation, as respectful of its deadlines, and having such an organized and punctual delivery service. The delivered product is exactly as described. I am more than delighted with this solid trampoline, with effective accessories, the whole being discreet and aesthetic, it was assembled by two people in 3 hours, as planned. There is no trickery here! At no level! Bravo and thank you! I hope my review will be published.

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Yann R.

Published on 24/10/2013 à 17h47 following a purchase from 15/08/2013

Impeccable customer service, fast shipping!

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...Jean Claude L.

Published on 24/10/2013 à 13h24 following a purchase from 19/09/2013

very good

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Anthony S.

Published on 23/10/2013 à 19h57 following a purchase from 14/08/2013

fast delivery... Super !!!!

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