France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
I ordered a climbing dome, I haven't set it up yet. I had to contact customer service due to an error on my part, very quick response with resolution of the problem.
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Sandrine E.
Rating: 5 out of 5
following a purchase from 14/01/2024
Very good product. Very easy to order online. Very fast shipping.
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Benjamin L.
Rating: 5 out of 5
following a purchase from 26/06/2018
Attentive person, very professional and very good advice. She took the time to give me all the information I needed, wisely guiding my choice, which made me decide to place the order right away. I knew the product but not the telephone sales service. It lives up to the quality of the products offered.
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Nicolas V.
Rating: 5 out of 5
following a purchase from 13/01/2024
Perfect
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Yvon B.
Rating: 5 out of 5
following a purchase from 15/01/2024
Nothing to report following a problem the response from customer service was very effective and quick
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Renata P.
Rating: 4 out of 5
following a purchase from 16/12/2023
Quality product in accordance with the description and arrived on time. Recommended site!
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Belleme D.
Rating: 5 out of 5
following a purchase from 10/01/2024
Nothing to report everything is perfect! Quality products the delivery was fast. The assembly is quite easy the instructions are clear you need to be 2 to assemble the structure but 3 people are necessary at certain stages depending on the accessories to be installed.
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Bertrand G.
Rating: 5 out of 5
following a purchase from 27/11/2023
VERY FAST ORDER. EASY DELIVERY. TOP
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Corinne B.
Rating: 5 out of 5
following a purchase from 02/01/2024
Very good after-sales service, we contacted them by email for a bent bar, it was replaced within the week. Everything is perfect.
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Xavier D.
Rating: 5 out of 5
following a purchase from 10/01/2024
Efficiency
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Johnny L.
Rating: 5 out of 5
following a purchase from 07/01/2024
Fast delivery and we made a mistake on a product it could be removed before delivery and thus refunded. As for the quality of the product, we can't know yet as we are waiting for better weather
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Alain W.
Rating: 5 out of 5
following a purchase from 07/01/2024
Very good site very clear and easy to find the material
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Stéphanie B.
Rating: 5 out of 5
following a purchase from 02/01/2024
The best! The products, the service... nothing to say, it's perfect!
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Rainer L.
Rating: 4 out of 5
following a purchase from 30/09/2023
Everything went as agreed
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Laurent R.
Rating: 5 out of 5
following a purchase from 01/01/2024
Very good
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Isabel Maria D.
Rating: 5 out of 5
following a purchase from 25/12/2023
Everything perfect.
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Michel B.
Rating: 4 out of 5
following a purchase from 29/12/2023
Nothing to report
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David C.
Rating: 5 out of 5
following a purchase from 29/12/2023
Good service. Good product quality
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Elise A.
Rating: 5 out of 5
following a purchase from 29/12/2023
Quality products, in line with expectations and delivered quickly
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Timo L.
Rating: 5 out of 5
following a purchase from 08/12/2023
Everything super, fast delivery and great trampoline
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Christophe C.
Rating: 5 out of 5
following a purchase from 27/12/2023
Good
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Jean-luc C.
Rating: 3 out of 5
following a purchase from 25/12/2023
Order tracking: a bit laborious, the announced deadline was not respected and the responses to requests for information required follow-ups on my part. Product: quite complicated to put the springs and the first level of bounce is lower compared to the previous trampoline of the same brand... to be confirmed with the return of good weather
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Response from France Trampoline
Hello, We have checked the details of your order and found that the delivery time of 5 working days was respected. The order was placed on the 25th, a public holiday, and was handed over to the carrier on December 27, thus respecting our shipping time of 24 to 48 hours. Moreover, we informed you during your order that the carrier would be closed on December 30, causing a slight delay in delivery. You finally received your product on January 4. Regarding the bounce of the trampoline, we note that you previously had the Waouuh/Octopulse trampoline, a sporty model offering a powerful bounce. The model you chose this time, Jump'Up, is part of our family access range, offering a softer bounce suitable for family use without tiring the children too much. We remain at your disposal for any further questions or concerns. The France Trampoline team
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Aliette D.
Rating: 5 out of 5
following a purchase from 21/12/2023
Nothing to report. Delivery error on the number of springs. The error was quickly rectified with an express delivery. Very good service.
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Marie Christine D.
Rating: 5 out of 5
following a purchase from 21/12/2023
Very kind very professional
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Silvia M.
Rating: 5 out of 5
following a purchase from 22/12/2023
Perfect. Fast delivery.
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Laurent A.
Rating: 5 out of 5
following a purchase from 20/12/2023
Quality of products, ease of the site, sincere details and characteristics, responsiveness and top French company!
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Jorge D.
Rating: 5 out of 5
following a purchase from 20/12/2023
Everything has been according to what was said at the time of purchase. From the delivery date to the quality of the product, everything has been as specified. Very satisfied.
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Arnaud R.
Rating: 5 out of 5
following a purchase from 19/12/2023
Perfect
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Montserrat S.
Rating: 5 out of 5
following a purchase from 15/12/2023
nothing to comment
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Caroline L.
Rating: 5 out of 5
following a purchase from 15/12/2023
Nothing to say everything was perfect
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Pauline P.
Rating: 3 out of 5
following a purchase from 12/12/2023
The products delivered to me do not exactly match what I was looking for; mainly dimension issues (these are Ninja courses and other games to be fixed in trees). I should have contacted the company for advice. I don't know how to buy online, without seeing with my own eyes and especially without discussing with a salesperson.
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Response from France Trampoline
Hello, We are sorry that you were unable to choose the products suitable for your garden. Please do not hesitate to call us or send us an email if you need advice. We are available from Monday to Friday from 9am to 12:15pm and from 1:30pm to 5:30pm at 05 56 36 04 62 and by email at [email protected]. Best regards, The France Trampoline team
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Anne B.
Rating: 5 out of 5
following a purchase from 18/12/2023
perfect
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Roland I.
Rating: 5 out of 5
following a purchase from 15/12/2023
perfect transaction
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Mathieu S.
Rating: 5 out of 5
following a purchase from 15/12/2023
Efficient from start to finish. The quality of the product meets the user experience. Not much to complain about.
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Christian-luc H.
Rating: 5 out of 5
following a purchase from 18/12/2023
product ok
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Arnaud R.
Rating: 5 out of 5
following a purchase from 16/12/2023
Good product but very difficult to assemble (no tools provided, too little explanation)
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Denjean M.
Rating: 5 out of 5
following a purchase from 18/12/2023
I have already bought a trampoline from you and the quality is great!! I just ordered, still for my grandsons, rugby posts. The order by phone went well and the delivery by chronopost was good too.. The deadline was perfectly respected just before Christmas, as I wished.
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Catherine B.
Rating: 5 out of 5
following a purchase from 17/12/2023
Nothing to report
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Annette P.
Rating: 5 out of 5
following a purchase from 15/12/2023
Delivery within the announced deadlines
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Audrey M.
Rating: 5 out of 5
following a purchase from 14/12/2023
Items received before Christmas. Timely delivery. Perfect
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