Customer reviews of France Trampoline

The packages arrived in poor condition. The cardboard containing the trampoline was torn. After checking, nothing was damaged inside.

Thank you for your speed and your welcome on the phone.

4 suggested improvements: the images on the instruction manuals are a bit small to be really readable; .... we therefore made a mistake during assembly! IKEA has much more effective manuals, with 'magnifying glasses', to represent 'in very large' the important details; I think we assembled the net upside down: by putting the outside on the inside (should the door carabiners be on the outside? or on the inside? the 'safety' label to hang on the trampoline tore in the first gust of wind! the access ladder to the trampoline is difficult to install with only 2 hands: I had to use a clamp to hold the second attachment system of the top step in place (nothing indicated that the assembly should start or finish with the top step); otherwise, the quality seems excellent, and the jumps are exhilarating! Monique

Very pleasant welcome, and well personalized, effective follow-up. I don't see what could be improved.

improve deliveries, plan morning or afternoon to avoid blocking the customer all day

very quickly dispatched but lack of information regarding the delivery person's passage and package a bit damaged otherwise very efficient!

Completely satisfied with the received material; it matches the description and my expectations. The quality/price ratio seems reasonable provided the trampoline is used over the next few years...

The ordering process is simple, the deadlines are respected.

The quality of the product, especially the ease of assembly, is remarkable. The assembly instructions lack clarity. The delivery did not go as planned (no appointment was made).

Order placed online on Wednesday, delivery appointment made for Friday, order delivered on Monday early afternoon as agreed. The pallet has not yet been unpacked due to weather conditions, but I am completely confident. Top-notch.

Satisfied with the order except that we did not receive the football part.

Well-finished product and easy to assemble, the manual is quite clear.

I found the phone contact very good to verify the information about my order since it was spare parts.

I was very well received on the phone by the FT sales representative and therefore, it is indeed a site that I would recommend if in the future, everything goes well with the purchased trampoline, which I can only confirm in a few months. Otherwise, nothing to report regarding the delivery... Bravo and see you soon, Benoit.

I gave the maximum rating because I particularly appreciated the quality of the after-sales service on the defective products received (defect on the trampoline mat that you changed for us within a few days)

Material of very good quality, very good finish, very easy to install, delivery time and logistics follow-up excellent. One negative point: the quality of the packaging for transport!! Very average cardboard and broken lost pallet.

the manual could be improved otherwise trampoline delivered in 4 days (including weekend) very good quality materials

I ordered a new cover for my trampoline and it was delivered in less than 48 hours after my order! I was surprised by such speed! The cover was easy to install on my trampoline and I am very satisfied with its quality!

Customer support answered my questions correctly

Everything is almost perfect. The site is clear. The responses by phone are also. Delivery ok. Just one remark for the improvement of the follow-up: indicate an indicative delay for out-of-stock products. Very serious seller.

The only regret is that France trampoline offers the ground fixing safety kit as an option while many trampolines end up on the roadside in strong winds. Mandatory safety that should be an inherent part of the trampoline pack.

Easy order. You can call for additional information. Serious site.

Thank you for putting more precise photos on the purchase.

nothing to report perfect, deadlines respected, meets my expectations, trampoline of very good quality.

nothing it's perfect clear and fast

Good commercial service.

delivered on time. Hours of play and laughter for the whole family to recommend

the delivery was indicated within 15 days and finally took place 30 days after the order so it's a shame for the customer because it's often for a gift so we end up with nothing. Otherwise, there is a very good telephone service, people respond quickly and are very pleasant.

Easy order and delivery without problems, quick assembly of the trampoline well explained. In short, France trampoline is a serious company that I highly recommend.

very good service I am just sorry that the shipping costs for Corsica are so high

be careful with delays due to stock shortages

Very good quality product.

The choice is very wide.

Fast delivery, trampoline easy to assemble (about 2 hours for two), for the net, plan for about the same time. The kids are thrilled! We've had it for only two days, so I can't say anything about the product's durability, but the trampoline seems to be of good quality. The green mat blends well into the garden.

Easy order, precise information and fast delivery...!

Don't change anything! Perfect.

easy to assemble trampoline and of very good quality, with fast delivery

Perfect service in speed and quality.

I am very satisfied with my purchase on this site, the photo of the trampoline corresponds well to the product I received. And among all the models I saw, this one is by far the best!! Moreover, the customer service is very competent, the best!!

Standard product compliant and of quality. Fast delivery service! Very good service.