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M
Rating: 5 out of 5
Really top-notch site, fast and when you call you are very well received and especially listened to
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 3, 4 and 5 stars
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Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Very good customer service
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S
Rating: 5 out of 5
We really appreciated that you left a message to ensure that the ordered product was correct. Additionally, your sales service was very responsive!
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M
Rating: 3 out of 5
Regret: no warning or advice for tree protection, nor the difficulty of tightening the zip line. It's very light
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Response from France Trampoline
Hello, We are sorry that you encountered assembly problems. In the product sheet of the zip line, we inform you that tree protections are available, either the reference FTTYROB_TREE https://france-trampoline.com/fr/tyrolienne-slackline/3077-paire-de-protections-pour-arbre-3700730426787.html To ensure that our customers have seen these tree protections, we also offer them as a complementary product in the summary of your cart, before validating the order. Regarding the assembly of the zip line, we provide you with an installation video made by one of our customers in the product sheet. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information. Best regards, The France Trampoline team
J
Rating: 4 out of 5
Nothing to report
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A
Rating: 5 out of 5
ease efficiency speed and price
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A
Rating: 5 out of 5
Very good service
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N
Rating: 3 out of 5
The trampoline is of good quality but very difficult to assemble, very hard to push the tubes. Explanation and image not very clear. We really struggled even though we are used to assembling things. Moreover, I am disappointed, I waited for Black Friday to get 15% and order the trampoline to have it for Christmas. Later in December it was at 30%, that's a difference of 200 euros after all.
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Response from France Trampoline
Hello, We are sorry to hear that you encountered difficulties assembling your trampoline. To help you with the assembly of our trampolines, we provide an installation video in each product sheet: https://youtu.be/Kyb4xlcMxMU Indeed the Apollo Sport 500 trampoline is very large and we recommend having at least two people for assembly. We are also available by phone at 05 56 36 04 62 or by email [email protected] for any questions regarding assembly. The entire France Trampoline team wishes you a very happy 2023! Best regards,
O
Rating: 5 out of 5
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P
Rating: 5 out of 5
Quick and clear response on the phone regarding the use of the gift voucher. Smooth and hassle-free online order afterwards. Fast shipping and precise tracking. Keep it up, well done.
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S
Rating: 5 out of 5
Perfect
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E
Rating: 5 out of 5
Nothing to report regarding the order.
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N
Rating: 5 out of 5
good a small problem at delivery quickly resolved.
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L
Rating: 4 out of 5
The spare trampoline parts are difficult to identify with just measurements. I had to call the sales service, who really helped me in my choice thanks to the time she spent looking for my original model and the correspondences
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J
Rating: 5 out of 5
The purchase went very quickly and easily, I spoke on the phone with a charming lady who was very helpful. Delivery in less than a week. The trampoline is just incredible, oval 490, super quality, assembly quite easy, count on half a day. 100% satisfied
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N
Rating: 5 out of 5
Easy order and product matching my expectations
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C
Rating: 5 out of 5
Quick responses from customer service to the questions asked. Very fast delivery. Easy trampoline installation, count on half a day. Result: very stable, robust trampoline, used daily for a week. Anchoring kit a bit light, but given the weight, the trampoline is unlikely to move. For us, ladder essential. Overall, quality and safety after X comparisons of market products.
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G
Rating: 5 out of 5
the assembly documentation could be more explicit
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P
Rating: 4 out of 5
Delivery on time without any problem. Zip line not installed yet so too early to judge the product.
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P
Rating: 5 out of 5
The product is exceptional in every way. Fast and precise delivery. Assembly requires patience and should be done by two people. It took two hours, but the result is truly superb. The grandchildren use it every day, having fun in maximum safety. I will definitely recommend it to all my acquaintances.
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S
Rating: 5 out of 5
Very happy with all the services, delivery, assembly, nothing to complain about, we just have to enjoy it
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J
Rating: 4 out of 5
Ok azertyuuiii
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C
Rating: 5 out of 5
Perfect and fast
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M
Rating: 4 out of 5
Good
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F
Rating: 5 out of 5
Clear, fast, precise
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L
Rating: 5 out of 5
I don't know yet if the product will be of good quality. It's a Christmas gift!!!
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P
Rating: 5 out of 5
Good product and great spirit of service.
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M
Rating: 4 out of 5
good
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S
Rating: 4 out of 5
fast delivery. the canvas is thick and the elastic that surrounds the canvas allows for easy attachment. the hooks to fix all around the trampoline give us the assurance of good stability of the canvas in case of bad weather. this is the 2ND time I buy this canvas from FRANCE TRAMPOLINE. Last year I tested another seller, certainly cheaper, but the quality was not there;
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M
Rating: 5 out of 5
ok speed ease
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A
Rating: 5 out of 5
Easy, fast, professional
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P
Rating: 4 out of 5
Good material
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M
Rating: 5 out of 5
fast and in perfect condition
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S
Rating: 5 out of 5
top-notch fast and quality products available!
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J
Rating: 5 out of 5
After asking a few questions to the company about one of the products, I was able to order on the site which is very well done. The package arrived very quickly after the order, moreover in good condition, friendly delivery person.
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E
Rating: 4 out of 5
Good product and accurate description
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G
Rating: 4 out of 5
Delivery on time but not very cooperative for the transport of the heavy package
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C
Rating: 5 out of 5
Very good! relatively easy and efficient!
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G
Rating: 5 out of 5
I rarely leave reviews. But this time, I was blown away by the service provided. My order arrived incomplete. France Trampoline did everything to send the missing item. Great follow-up. Thank you
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