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J
Rating: 5 out of 5
nothing to say, top service
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Reviews 3, 4 and 5 stars
Reset filtersM
Rating: 4 out of 5
Nothing to report
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K
Rating: 4 out of 5
Everything is good
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M
Rating: 5 out of 5
Very good advice, very good telephone reception
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H
Rating: 5 out of 5
Very simple, ordered online and received the goods quickly! Great, just as it should be. Whether the quality is right will show in the coming weeks!
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C
Rating: 5 out of 5
Very good
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P
Rating: 5 out of 5
Delivery made within the deadlines. Quality material
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A
Rating: 5 out of 5
excellent
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F
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
Attention to the customer by email or phone. Excellent contact. I will recommend France Trampoline without any problem!
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P
Rating: 5 out of 5
A bit shaky until the delivery is made. Three sites with different names... and without knowing the ins and outs... question, can I trust? I felt a bit lost and in doubt.
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A
Rating: 5 out of 5
Delivery and trampoline 500 sport top notch 👍. The quality is definitely there. My daughter is happy to soar and in complete safety. Good continuation
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S
Rating: 5 out of 5
Fast delivery and good quality products.
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P
Rating: 5 out of 5
Very well thought out products with a small reservation to make regarding safety considering the 8% slope necessary for adults and teenagers to have fun. A belt and a carabiner should be provided to prevent underestimating the risk of falling. Best regards
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C
Rating: 5 out of 5
Top-notch from start to finish. Easy order on a well-made site. Information provided on delivery tracking. Appointment made by phone for delivery. Timely delivery. And the most important of all: a perfect trampoline that is sturdy and without any defects. I recommend it with my eyes closed. Thank you to the whole team.
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M
Rating: 5 out of 5
Very good!
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M
Rating: 5 out of 5
Fast delivery
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T
Rating: 4 out of 5
The order went smoothly and the announced deadlines were respected. However, the package was in a disastrous state and even the item’s packaging was damaged. Caught by the Christmas deadline and having checked that the item was not broken, I still retrieved it.
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P
Rating: 5 out of 5
Fast shipping during the holiday season. Site that offers items for outdoor activities other than trampolines. I recommend
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J
Rating: 5 out of 5
Thank you
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N
Rating: 5 out of 5
Order processed very quickly and shipped in a very short time. Very satisfied.
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Y
Rating: 5 out of 5
Fast and efficient delivery
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J
Rating: 5 out of 5
Very responsive for a delivery made before Christmas despite a problem with the delivery company. Thank you!
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K
Rating: 5 out of 5
Transparent presentation of the product, hassle-free purchase process, exciting sports and play equipment with an inviting character
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J
Rating: 5 out of 5
First of all, the delivery went very well with a very nice delivery person who helped me with the unloading (220 kg after all). Be careful with the packaging which had suffered some damage but fortunately only on the outside and not the merchandise. As for the trampoline, it is of very good quality. It seems to be of very good quality overall but we will see the wear over time. The instructions are still a bit lacking in my opinion. Overall very satisfied with the purchase and the kids are thrilled.
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H
Rating: 4 out of 5
Problem with the pickup point
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F
Rating: 5 out of 5
Very fast delivery, clear and serious tracking. The after-sales service is also very efficient. Having made a mistake about the size of my previously ordered item online, I contacted the after-sales service which exchanged and refunded the price difference of my item very simply.
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J
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Really top-notch site, fast and when you call you are very well received and especially listened to
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R
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Very good customer service
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S
Rating: 5 out of 5
We really appreciated that you left a message to ensure that the ordered product was correct. Additionally, your sales service was very responsive!
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M
Rating: 3 out of 5
Regret: no warning or advice for tree protection, nor the difficulty of tightening the zip line. It's very light
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Response from France Trampoline
Hello, We are sorry that you encountered assembly problems. In the product sheet of the zip line, we inform you that tree protections are available, either the reference FTTYROB_TREE https://france-trampoline.com/fr/tyrolienne-slackline/3077-paire-de-protections-pour-arbre-3700730426787.html To ensure that our customers have seen these tree protections, we also offer them as a complementary product in the summary of your cart, before validating the order. Regarding the assembly of the zip line, we provide you with an installation video made by one of our customers in the product sheet. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information. Best regards, The France Trampoline team
J
Rating: 4 out of 5
Nothing to report
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A
Rating: 5 out of 5
ease efficiency speed and price
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A
Rating: 5 out of 5
Very good service
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N
Rating: 3 out of 5
The trampoline is of good quality but very difficult to assemble, very hard to push the tubes. Explanation and image not very clear. We really struggled even though we are used to assembling things. Moreover, I am disappointed, I waited for Black Friday to get 15% and order the trampoline to have it for Christmas. Later in December it was at 30%, that's a difference of 200 euros after all.
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Response from France Trampoline
Hello, We are sorry to hear that you encountered difficulties assembling your trampoline. To help you with the assembly of our trampolines, we provide an installation video in each product sheet: https://youtu.be/Kyb4xlcMxMU Indeed the Apollo Sport 500 trampoline is very large and we recommend having at least two people for assembly. We are also available by phone at 05 56 36 04 62 or by email [email protected] for any questions regarding assembly. The entire France Trampoline team wishes you a very happy 2023! Best regards,
O
Rating: 5 out of 5
-
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P
Rating: 5 out of 5
Quick and clear response on the phone regarding the use of the gift voucher. Smooth and hassle-free online order afterwards. Fast shipping and precise tracking. Keep it up, well done.
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S
Rating: 5 out of 5
Perfect
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