Customer reviews of France Trampoline

9,4 /10

Based on 22 066 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 3 and 5 stars

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Camille R.

Published on 19/12/2021 à 16h56 following a purchase from 10/09/2021

Very good customer service, I highly recommend.

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Tessie P.

Published on 16/12/2021 à 14h26 following a purchase from 03/11/2021

Perfect, fast delivery and quality product.

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Veronique P.

Published on 15/12/2021 à 20h35 following a purchase from 03/11/2021

Material conforms to the request, however a negative note on the delivery, the package arrived torn with parts scattered at the back of the truck, the delivery person was not sure that these parts belonged to this package. Following this mishap, I am not certain about a future order.

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Response from France Trampoline Published on 06/11/2021

Hello, thank you for your comment. We are sorry to hear that your delivery experience went poorly. We will obviously pass this information to our logistics department to avoid the same problem with future deliveries. Following this delivery, did you leave any reservations on the delivery note detailing the damage encountered? The condition of the concerned package? The fact that parts were scattered in the truck? Indeed, complete reservations allow us to take action against the carrier to cover you in case of missing parts. Please do not hesitate to contact our customer service ([email protected]) to provide precise feedback and thus allow us to improve. We understand that you may be put off by this mishap; however, France Trampoline is committed to providing a good experience to its customers and finding solutions to your problems. Best regards, the France Trampoline team.

Gudrun K.

Published on 14/12/2021 à 17h52 following a purchase from 02/11/2021

Everything is wonderful! Top service

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Alexandre B.

Published on 12/12/2021 à 22h17 following a purchase from 31/10/2021

We found parts to repair a trampoline purchased 5 years ago that was damaged due to a gust of wind. This avoids throwing it away and buying a new one! The only downside is that the reference proposed by default by the site was not accurate, but I was still able to order the correct part!

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Jean-pierre B.

Published on 09/12/2021 à 21h34 following a purchase from 25/10/2021

Delivery in 48 hours! No bad surprises upon unpacking. The material seems to be of very good quality. The slackline given for my granddaughter's 9th birthday was tested by the whole family and also by the group of friends invited on the birthday day. It promises good moments again when the weather is better.

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Miao Z.

Published on 09/12/2021 à 13h36 following a purchase from 08/10/2021

The product is of very good quality and the service is very pleasant.

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Natacha C.

Published on 07/12/2021 à 17h19 following a purchase from 27/10/2021

Very efficient, quick and careful shipping, the zip line was a big hit with a 4-year-old and an 8-year-old.

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Werner R.

Published on 07/12/2021 à 16h59 following a purchase from 26/10/2021

Order okay. Part of the delivery was missing and I had to contact the company! The missing part was sent to me afterwards! Basically everything is okay, but I would have expected at least a voucher for customer loyalty!

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Response from France Trampoline Published on 26/10/2021

Dear customer, thank you for your feedback. According to your order number, you ordered a cover on 26/10. This was shipped on 27/10 and according to the tracking number was delivered to you on 29/10. Unless I am mistaken, the product arrived on time. Our customer service is always available for any comments ([email protected]). Best regards, your Trampolin-Technik team

Hubert M.

Published on 07/12/2021 à 14h23 following a purchase from 26/10/2021

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Jean Luc D.

Published on 06/12/2021 à 22h54 following a purchase from 24/10/2021

Speed and products conform to expectations.

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Jean-andré A.

Published on 06/12/2021 à 18h27 following a purchase from 22/10/2021

As for the delivery, the provider was perfect. As for the product (zip line and slack line set + Ninja course), it is the Christmas gift for my grandchildren, so not yet installed.

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Lorraine H.

Published on 06/12/2021 à 16h18 following a purchase from 26/10/2021

Delivery was compliant and fast.

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Eugénie R.

Published on 01/12/2021 à 17h18 following a purchase from 20/10/2021

Products conform to the description. The zip line and slackline were a hit for my daughter's birthday. Very good quality products. Let's see how they hold up now.

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Pierre-marie R.

Published on 01/12/2021 à 10h57 following a purchase from 21/10/2021

Very good

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Jacques P.

Published on 01/12/2021 à 10h56 following a purchase from 20/10/2021

Meets my expectations, fast delivery.

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Raphael C.

Published on 29/11/2021 à 19h57 following a purchase from 16/10/2021

Very good service, quality is there.

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Campus And Co C.

Published on 29/11/2021 à 18h44 following a purchase from 19/10/2021

Very good service. Fast delivery overall.

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Anthony F.

Published on 27/11/2021 à 22h39 following a purchase from 18/10/2021

The site is well done, the trampoline is of very good quality, delivery is fast.

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Gerald F.

Published on 24/11/2021 à 15h47 following a purchase from 11/10/2021

Everything is great

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Vivien S.

Published on 23/11/2021 à 15h26 following a purchase from 13/10/2021

Good communication from customer service. Very high-quality products. The price is very reasonable considering all the services provided.

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Gerard L.

Published on 21/11/2021 à 22h12 following a purchase from 10/10/2021

No issues

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Jean Luc R.

Published on 20/11/2021 à 21h26 following a purchase from 08/10/2021

Perfect

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Bruno W.

Published on 18/11/2021 à 18h11 following a purchase from 18/09/2021

Very good: fast delivery, clear assembly guide, very good quality materials.

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Elisabeth L.

Published on 17/11/2021 à 19h31 following a purchase from 11/09/2021

Glad to be able to find spare parts for our trampoline over the years and thus keep it in good condition.

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Helene F.

Published on 17/11/2021 à 12h53 following a purchase from 27/09/2021

Very good

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Francis C.

Published on 17/11/2021 à 09h15 following a purchase from 05/10/2021

Everything is perfect.

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Wolfgang D.

Published on 16/11/2021 à 21h36 following a purchase from 06/10/2021

Quick services

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Patrick D.

Published on 16/11/2021 à 20h46 following a purchase from 05/10/2021

Website easily accessible and usable. Service provided quickly.

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Gilbert G.

Published on 16/11/2021 à 16h14 following a purchase from 04/10/2021

Customer service reachable, available, and competent. Delivery time respected. Product conforms to the description and my expectations.

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Duchemin C.

Published on 16/11/2021 à 12h24 following a purchase from 30/09/2021

Hello, very good quality

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Marika V.

Published on 15/11/2021 à 21h52 following a purchase from 02/10/2021

The product (slack line and guerilla slack line) has good quality and was easy to set up. We could not use the tree protection provided because our trees have too wide trunks. But that wasn't a big problem, as we made a custom tree protector from an old felt carpet. The product was also delivered on time. Price-performance fits well in my opinion! We now have a great play device in the garden, happily used by children.

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Rosalinda M.

Published on 15/11/2021 à 14h40 following a purchase from 02/10/2021

Punctuality and quality

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Olivier M.

Published on 15/11/2021 à 11h23 following a purchase from 05/10/2021

Anchoring kit OK, my Apollo 500 trampoline didn't move during a night of strong wind (120km/h a few kilometers from my home). I had also folded the net to limit wind resistance, everything held well. Order shipped quickly. No issues.

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Alain M.

Published on 15/11/2021 à 09h17 following a purchase from 05/10/2021

Excellent service. Always good phone contacts

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André B.

Published on 14/11/2021 à 14h17 following a purchase from 15/09/2021

Excellent service. Always good phone contacts

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Daniel Z.

Published on 14/11/2021 à 10h50 following a purchase from 03/10/2021

Everything arrived perfect

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Celine R.

Published on 13/11/2021 à 18h27 following a purchase from 29/09/2021

Simple and direct without fuss

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Renaud C.

Published on 13/11/2021 à 13h17 following a purchase from 03/10/2021

Very well passed

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Heiko C.

Published on 12/11/2021 à 19h50 following a purchase from 26/09/2021

The consultation was great, the service was also. The delivery was very punctual and everything fit. Price-performance is okay.

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