Customer reviews of France Trampoline

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Marie-christine T.

Rating: 5 out of 5

Published on 18/09/2021 à 10h27 following a purchase from 06/07/2021

by phone I was able to quickly order exactly the items that needed to be replaced.

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Alain D.

Rating: 5 out of 5

Published on 18/09/2021 à 10h16 following a purchase from 10/07/2021

No problems with the delivery and the product

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Marie-johanne L.

Rating: 5 out of 5

Published on 17/09/2021 à 11h26 following a purchase from 28/07/2021

VERY satisfied.

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Jérôme B.

Rating: 5 out of 5

Published on 17/09/2021 à 08h45 following a purchase from 26/07/2021

fast delivery, excellent quality trampoline, I am very satisfied!

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Marie J.

Rating: 5 out of 5

Published on 16/09/2021 à 19h56 following a purchase from 05/08/2021

Trampoline received quickly, very nice quality, assembly plan very good, effective and pleasant bounce, the whole family is very happy.

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Michel M.

Rating: 5 out of 5

Published on 16/09/2021 à 19h12 following a purchase from 06/08/2021

Nothing to report.

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Alice B.

Rating: 5 out of 5

Published on 16/09/2021 à 17h32 following a purchase from 20/07/2021

Serious company and above all, you can find spare parts even years after the first purchase

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Josée A.

Rating: 5 out of 5

Published on 16/09/2021 à 16h16 following a purchase from 03/08/2021

Excellent product

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Arnaud D.

Rating: 5 out of 5

Published on 16/09/2021 à 13h55 following a purchase from 02/04/2021

Purchase made without problems. Delivery delayed due to a shortage of parts and difficult supply. Always kept informed of the progress of the order. Very good communication.

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Christian L.

Rating: 5 out of 5

Published on 16/09/2021 à 13h14 following a purchase from 08/07/2021

Very good phone reception and relevant advice for replacing spare parts. The products are of good quality.

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Katrin F.

Rating: 5 out of 5

Published on 16/09/2021 à 11h24 following a purchase from 23/06/2021

Very satisfied with the trampoline, service, and delivery.

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Christelle A.

Rating: 5 out of 5

Published on 16/09/2021 à 08h56 following a purchase from 18/06/2021

Perfect, I recommend France trampoline

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Gilles C.

Rating: 5 out of 5

Published on 15/09/2021 à 20h25 following a purchase from 23/06/2021

Good but a bit long delay

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Bertrand F.

Rating: 5 out of 5

Published on 15/09/2021 à 20h24 following a purchase from 23/07/2021

Everything in order, no problems. 100% satisfied

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Thimothée M.

Rating: 5 out of 5

Published on 15/09/2021 à 20h17 following a purchase from 31/07/2021

Fast delivery (small downside nonetheless on flexibility, you need to take a day off as we only have a date and no time) Customer service with staff available immediately to respond to all our information requests (delivery, assembly...) that's great! Superb aesthetic product and especially of quality! Despite the small downside on delivery, I recommend this site and give it 5 stars!

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Jean-duany P.

Rating: 5 out of 5

Published on 15/09/2021 à 16h43 following a purchase from 26/05/2021

Satisfied with the order, the product, and the delivery.

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Emmanuelle M.

Rating: 3 out of 5

Published on 15/09/2021 à 15h48 following a purchase from 26/06/2021

Delivery time was very delayed and each time, we had to call to find out where the order was!! However, the person on the phone was always very pleasant and very available

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Response from France Trampoline Published on 29/06/2021

Hello and thank you for your comment. When you ordered on 26/06, the net was not in stock before 31/07, as indicated on the product sheet. We shipped the product on 05/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.

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Christophe C.

Rating: 5 out of 5

Published on 15/09/2021 à 15h48 following a purchase from 04/08/2021

A true professional for trampoline

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Eric N.

Rating: 3 out of 5

Published on 15/09/2021 à 14h20 following a purchase from 19/07/2021

I had problems with the carrier who delivered in two parts and the package from the second delivery had been opened and resealed by the carrier.

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Response from France Trampoline Published on 20/07/2021

Hello, thank you for your comment. Your order was delivered in two packages, as it involved two spare parts. We apologize for the delivery issues encountered. Please feel free to contact our customer service ([email protected]) so we can relay this information to the carrier. Best regards, the France Trampoline team

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Muriel P.

Rating: 5 out of 5

Published on 15/09/2021 à 13h53 following a purchase from 02/08/2021

Accessories for zip line ordered from Switzerland. Very fast shipping and reasonable shipping costs, I am pleasantly surprised. The products seem to be of good quality. To be seen over time.

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Monique S.

Rating: 3 out of 5

Published on 15/09/2021 à 13h35 following a purchase from 20/05/2021

Very good communication with the sales service. I waited too long for the order. But I suppose that being out of stock, you couldn't do otherwise.

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Response from France Trampoline Published on 20/05/2021

Hello, thank you for your feedback! When you ordered in early May, the restocking date for the net was 30/06, as indicated on the product sheet. We sent you the net with a bit of delay in early August, we apologize for these circumstances. We thank you for your patience and trust! Best regards, the France Trampoline team

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Frédéric M.

Rating: 5 out of 5

Published on 15/09/2021 à 11h49 following a purchase from 29/07/2021

Product as described

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Marie-sophie G.

Rating: 5 out of 5

Published on 14/09/2021 à 21h26 following a purchase from 26/07/2021

Perfect

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Beatrix G.

Rating: 3 out of 5

Published on 14/09/2021 à 19h14 following a purchase from 31/05/2021

No issues with France Trampoline, you communicated very well regarding the product shortage and then regarding the delivery announcement. I regret that the delivery person did not have my mobile number. I was able to track the package's journey but had no indication of the delivery date and time slot... if I hadn't been there, I would have been penalized and it wouldn't have been my fault.

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Response from France Trampoline Published on 04/06/2021

Hello, thank you for your feedback. Our system kept the information from your first order in 2017 and transmitted your landline number to the carrier instead of your mobile, hence the delivery information issue. We apologize for these circumstances and will improve this. We are delighted that you finally received your net! Best regards, the France Trampoline team

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Bruno C.

Rating: 5 out of 5

Published on 14/09/2021 à 08h37 following a purchase from 28/07/2021

Nothing to say, everything was correct

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Martine D.

Rating: 5 out of 5

Published on 13/09/2021 à 21h44 following a purchase from 03/05/2021

Good quality

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M R.

Rating: 5 out of 5

Published on 13/09/2021 à 21h28 following a purchase from 08/07/2021

Delivered on time

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Sylvaine D.

Rating: 3 out of 5

Published on 13/09/2021 à 21h17 following a purchase from 20/07/2021

The delivery was too long compared to the announced time

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Response from France Trampoline Published on 23/07/2021

Hello, thank you for your feedback. When you ordered on 20/07, the net was not in stock before 30/07, as indicated on the product sheet. We sent you the product on 04/08. We apologize for these few days of delay and do our best to ensure our customers receive their orders as quickly as possible. Best regards, the France Trampoline team.

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Damien B.

Rating: 5 out of 5

Published on 13/09/2021 à 19h52 following a purchase from 29/07/2021

High quality trampoline it seems (time will confirm hopefully). Only concern: the net attachments were not up to the rest (brittle) and replaced without any issue with spare parts. So very responsive and high-quality customer service. Very satisfied with this purchase.

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Jennifer B.

Rating: 5 out of 5

Published on 13/09/2021 à 19h34 following a purchase from 05/07/2021

Article as described. Had to pre-order as the item was only available in 6-8 weeks. Everything went smoothly. The item was shipped independently and arrived within the 8 weeks. Everything is great!

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Bernardo C.

Rating: 5 out of 5

Published on 13/09/2021 à 14h15 following a purchase from 02/08/2021

efficient and quick in the service

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Caroline E.

Rating: 5 out of 5

Published on 13/09/2021 à 13h41 following a purchase from 31/07/2021

Very good

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Lionel S.

Rating: 5 out of 5

Published on 13/09/2021 à 13h22 following a purchase from 02/08/2021

Perfect

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Cecile B.

Rating: 5 out of 5

Published on 13/09/2021 à 12h32 following a purchase from 01/08/2021

The new mat fits perfectly on my trampoline

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Janis P.

Rating: 3 out of 5

Published on 12/09/2021 à 15h16 following a purchase from 04/05/2021

Everything is fine except the instruction manual for assembling the trampoline. Not at all educational!

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Response from France Trampoline Published on 07/05/2021

Hello, thank you for your review. We apologize for these circumstances and hope you managed to assemble your trampoline without too much difficulty. We try to provide regular updates to our manuals to make it easier for our customers to assemble the products. Please feel free to contact our customer service ([email protected]) to give specific feedback and help us improve. Best regards, the France Trampoline team

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Thierry A.

Rating: 5 out of 5

Published on 12/09/2021 à 14h43 following a purchase from 04/06/2021

Quality product with many spare parts included

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Alexander V.

Rating: 5 out of 5

Published on 12/09/2021 à 12h54 following a purchase from 06/06/2021

The trampoline was no longer available, but the expected date was kept. The team was always available for questions about delivery or to change the address. Now the trampoline is in the garden and is used daily. The material seems robust, even for adults, and the assembly was a piece of cake thanks to the good instructions.

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Julien G.

Rating: 5 out of 5

Published on 11/09/2021 à 19h33 following a purchase from 28/07/2021

Very serious

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Catherine L.

Rating: 5 out of 5

Published on 09/09/2021 à 21h26 following a purchase from 28/07/2021

Serious company, we had a sizing issue with our foam, it was exchanged without any problem.

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Marie Amélie G.

Rating: 5 out of 5

Published on 09/09/2021 à 11h52 following a purchase from 14/07/2021

Very professional. Since it was my first time ordering, you checked that my order was correct and I appreciated your attention. Fast shipping. I highly recommend

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