Customer reviews of France Trampoline

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9,4 /10
Overall rating: 9,4 out of 10
Based on 22 075 published reviews

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

Reviews 3 and 5 stars

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R
Rachel I.
Rating: 5 out of 5
following a purchase from 25/06/2018
Very good service and very good adapted product. We appreciated that the company called us to verify that the order was correct before validating it.
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Yann P.
Rating: 5 out of 5
following a purchase from 23/06/2018
Purchase of a net for trampoline, the old one was quite worn out! Happy to find the necessary parts without any problem and also to benefit from the latest innovations. Perfect
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Gérard T.
Rating: 5 out of 5
following a purchase from 22/06/2018
Well-organized site, fluid menus, well-thought-out window transitions. Order placed without any problem, the 3D secure gives confidence. Impeccable order tracking with details on the delivered package, fast delivery. Efficient transport provider, the call platform to confirm delivery is in France and their response is immediate. You can feel a real desire to offer quality service from start to finish. Bravo.
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Michel P.
Rating: 5 out of 5
following a purchase from 22/06/2018
Very good
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Audrey B.
Rating: 5 out of 5
following a purchase from 22/06/2018
Listening and very good advice regarding what you are looking for in terms of model.
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Paulino A.
Rating: 5 out of 5
following a purchase from 19/06/2018
Good attention and good service. Recommended
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Valerie B.
Rating: 5 out of 5
following a purchase from 13/06/2018
This product seems to be of very good quality (to be followed over time), fast delivery. Very good.
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Salvi S.
Rating: 5 out of 5
following a purchase from 13/06/2018
Very good product Delivery in 48h Excellent phone contact.
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Fabienne M.
Rating: 5 out of 5
following a purchase from 20/06/2018
I ordered through a person I had already dealt with for my first order, she was able to listen to my needs and was very helpful.
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Guy F.
Rating: 5 out of 5
following a purchase from 21/06/2018
Spare parts easily available online.
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Jean E.
Rating: 5 out of 5
following a purchase from 20/06/2018
The product completely meets my expectations.
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Luis R.
Rating: 5 out of 5
following a purchase from 20/06/2018
Excellent as it arrived before the scheduled date.
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Rozenn B.
Rating: 5 out of 5
following a purchase from 18/06/2018
Top service and a very large selection! but we are well guided towards what suits us.
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Elodie R.
Rating: 5 out of 5
following a purchase from 08/06/2018
Order placed on Friday, June 8, delivery to my home on Tuesday, June 12. Ultra fast and very serious regarding the packaging of the package. Very friendly carrier who brought the trampoline with his pallet truck into my yard (sloping ground so not easy). I am very satisfied with my order and my son is having a blast!
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Maria Jose S.
Rating: 5 out of 5
following a purchase from 16/06/2018
Good purchase
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Vincent B.
Rating: 5 out of 5
following a purchase from 20/06/2018
The information provided was clear and complete. The product perfectly matched what the site presented
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Guy C.
Rating: 3 out of 5
following a purchase from 29/04/2018
Trampoline ordered on April 29 to have it according to the announced deadlines at the time of order, the week of May 4 to 11 (holidays) when my little grandchildren were there. For info, on some sites like ***, announcement banner that delivery delays due to holidays. Not on France Trampoline. Delivered on the 11th to avoid frustrating the children, so left in its state and not assembled. Assembled on July 1 upon return of our grandchildren (I could have waited for the sales without worry if I had known and I would have received the free foot trampoline and the trampoline would have been assembled at the same time!).....and there, we realize that one spring has the two hooks in reverse.....New loss of time to call. As for the trampoline, we are very satisfied today. We are only disappointed with the non-respect of the announced delivery commitments (wrongly) and the absence of any commercial gesture due to these delays which caused great disappointment because we had announced to our little ones the arrival of the trampoline and this has indeed postponed the use of this trampoline by a month and a half for these little children living far from us.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave a comment. We are sorry that the late delivery of your trampoline was frustrating for your grandchildren, we can completely imagine the impatience. However, we have checked your order file and according to our information you were contacted on May 2 for the appointment for delivery, but only responded on May 9, which explains this abnormally long delay indeed. We hope that your trampoline will now bring you complete satisfaction, and we remain at your disposal for any questions or additional information. The France Trampoline team
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Marie-josé G.
Rating: 5 out of 5
following a purchase from 20/06/2018
It was the first time I ordered from your site and not only was I very satisfied with your shipment, but also with the information provided by your team. (which allowed me to arrange the safety net). Thank you!
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Susana F.
Rating: 5 out of 5
following a purchase from 18/06/2018
Very conscientious, serious and attentive
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Dominique S.
Rating: 5 out of 5
following a purchase from 19/06/2018
good follow-up of the order, delivered within the expected time, good information about the date and time of delivery, product in line with our expectations. The free delivery is a real plus.
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Marie-catherine D.
Rating: 5 out of 5
following a purchase from 21/06/2018
Perfect
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Anne Laure F.
Rating: 5 out of 5
following a purchase from 06/06/2018
Easy order, fast delivery and package in good condition. Trampoline seems to be of very good quality, assembly took longer than expected (2 good hours), customer service is great
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Michel L.
Rating: 5 out of 5
following a purchase from 17/06/2018
very good welcome excellent advice
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Romain S.
Rating: 5 out of 5
following a purchase from 04/06/2018
The trampoline is of excellent quality and we are delighted with the customer service. You can order with peace of mind
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Thierry T.
Rating: 5 out of 5
following a purchase from 17/06/2018
Very satisfied with your product and your responsiveness for delivery..
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Anthony F.
Rating: 5 out of 5
following a purchase from 13/06/2018
Very good product, sturdy and reassuring for children and parents. Delivery was on time.
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Lionel F.
Rating: 5 out of 5
following a purchase from 17/06/2018
Very good
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Jerome B.
Rating: 5 out of 5
following a purchase from 19/06/2018
good service and very good telephone information
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Sebastien M.
Rating: 5 out of 5
following a purchase from 18/06/2018
Very good purchase. Fast and efficient
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Blandine B.
Rating: 5 out of 5
following a purchase from 19/06/2018
Very satisfied with the product. Only small downside is the delivery, we choose a day but it's impossible to set a precise time with the carrier...
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Sandie B.
Rating: 5 out of 5
following a purchase from 13/06/2018
Order well followed. Customer satisfaction is a priority. Bravo!
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Myriam B.
Rating: 5 out of 5
following a purchase from 16/06/2018
Very good product, the children are delighted.
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Jean Eric Y.
Rating: 5 out of 5
following a purchase from 18/06/2018
Perfect, fast and impeccable quality
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Sylvain B.
Rating: 5 out of 5
following a purchase from 17/06/2018
Very good qualities
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Lénaik M.
Rating: 3 out of 5
following a purchase from 15/06/2018
Trampoline delivery not respected. We made an appointment to be there on the day of receipt and the package arrived 4 days early. The carrier called us and complained that we were not there!! The package is too heavy for him and he leaves it in a common alley for several neighbors. Unpleasant carrier who complains about the load being too heavy! It's his job and every job comes with its problems. Fortunately, the package was fine, but honestly, this type of problem needs to be addressed because buying a trampoline for *** euros is not trivial; it is an item that we could not receive as it should have been!
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave a comment on your order. We understand your dissatisfaction and have escalated the issue to our logistics provider for transmission to the carrier. We apologize for this service that is not up to the quality of service we strive to provide, and we remain at your disposal for any questions or additional information. The France Trampoline team
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Stephanie L.
Rating: 5 out of 5
following a purchase from 15/06/2018
fast and compliant delivery
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Laurent B.
Rating: 5 out of 5
following a purchase from 18/06/2018
Very very good quality of trampoline and easy to assemble
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Stephane B.
Rating: 5 out of 5
following a purchase from 14/06/2018
Ultra fast delivery. Excellent phone contact
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Marlène B.
Rating: 5 out of 5
following a purchase from 03/06/2018
Everything went very well, no problem with the order and very good product
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Norbert P.
Rating: 5 out of 5
following a purchase from 17/06/2018
Very useful explanations for choosing a model. Very fast and serious delivery.
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