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N
Rating: 5 out of 5
Very satisfied. Received quickly and material of very good quality.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 066 published reviews
Summary of reviews
France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.
Reviews 3 and 5 stars
Reset filtersO
Rating: 5 out of 5
The product is of very good quality. We come from a *** (***).... even at twice the price, I will NEVER buy from a supermarket again!
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K
Rating: 5 out of 5
Very good
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D
Rating: 5 out of 5
Very fast delivery and very good quality product
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A
Rating: 5 out of 5
magical trampoline that makes children happy very good product and solid! +
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R
Rating: 3 out of 5
you delivered a trampoline without a safety net while the price included this item. please check and correct by immediate shipment Thank you
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Response from France Trampoline
Hello, We have taken your request into account. We are getting in touch with the carrier to check the delivery note and what has been prepared for your order. We will contact you again shortly about this. We apologize for this inconvenience. The France Trampoline team.
R
Rating: 5 out of 5
Very good, very responsive
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N
Rating: 5 out of 5
Order received on time. Very good quality of the blue protective cushion, unavailable in large stores. Reasonable price. I am really very satisfied.
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F
Rating: 3 out of 5
request well taken into account at the start. However, a few reservations: - very long execution times and little information on the arrival of the product - I had requested to be contacted by phone before delivery to be sure to be present (message left for this purpose on your site); this was not the case and the product arrived and left while I was abroad - message indicating that my product would soon arrive when it had already left - I had to contact France trampoline by phone to set a new delivery date (for this, very good telephone reception and efficiency of the operator for this second shipment) - in the end, it started well, it developed poorly, but it ended well!
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Response from France Trampoline
Hello Sir, for your order of a spare part and generally for any order except for trampoline, the carrier does not call before delivery as we mention on our website. We cannot contact all the people who request to be contacted before delivery to tell them that this is not possible. This is mentioned in the 2 shipping emails that are sent. Moreover, we cannot know that you would be absent from your home and that you were unfortunately traveling. It is also possible to indicate this type of comment at the time of the order and we would have postponed the shipment so that you receive your textile net after your trip. However, as you mentioned, we were indeed able to find a solution for the delivery of your order anyway. We remain at your disposal. The France Trampoline team.
D
Rating: 5 out of 5
Well-designed site, lots of choices, fast and serious delivery
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P
Rating: 5 out of 5
Simple order on the internet Product conforms to the order Ultra fast delivery Complete and essential instructions Wonderful Oval Trampoline!
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X
Rating: 5 out of 5
Excellent product, perfect delivery.
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G
Rating: 5 out of 5
Very good product. Easy to assemble. Too bad the ground anchoring system is not provided for the price.
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B
Rating: 5 out of 5
hello I had delivery issues due to the carrier but France trampoline responded very well to my concerns and sent everything back without any problems very efficient service
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E
Rating: 5 out of 5
Pleasant site, easy to use. Very good quality material despite the slightly high price.
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J
Rating: 5 out of 5
Very good service. In case of a delivery error, my problem was handled and resolved very quickly.
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M
Rating: 5 out of 5
Very good service, solid, easy to assemble and arrived quickly.
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S
Rating: 3 out of 5
The product is of very good quality. The delivery service provider is deplorable. This can tarnish the company's image. The instructions are incomplete and incorrect, making assembly more complicated than it actually is. Nevertheless, I would recommend this company. Hoping that these remarks will help improve the service. And I remain at your disposal for more information.
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Response from France Trampoline
Hello Madam, we sincerely thank you for your feedback confirming the quality of our Apollo Sport 500 trampoline. Regarding the instructions, we had sent you an email with the correct instructions before your delivery, clearly specifying the error in the instructions in the package. We apologize for this inconvenience. Regarding the delivery, the carrier uses (especially for an Apollo Sport 500 trampoline that weighs over 225kg and measures more than 2.5m long) semi-trailer trucks (44T). After taking charge of your order and arriving almost at your address (20m), he realized that he could not maneuver to access your doorstep directly. He offered to load your vehicle, but you unfortunately declined this offer. You were able to find a solution with your husband afterward. We apologize for this inconvenience, but for the carrier to deliver to you, it must be accessible. The France Trampoline team.
O
Rating: 3 out of 5
Very happy with the products themselves, only the delivery method was not up to my expectations...
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Response from France Trampoline
Hello Madam, We sincerely thank you for your "5 stars" on our products that you acquired from our company. Regarding home delivery, it appears that the carrier tried to deliver to you on 25/06/15 and that you were probably not present at home at that time. You then chose to pick up your package at the agency next to your home according to the tracking information. You could also have chosen to have it redelivered to your mentioned address if you wished. We remain at your disposal. The France Trampoline team.
B
Rating: 5 out of 5
The delivery was made on time. The material corresponds to my order. No issues.
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A
Rating: 5 out of 5
Nothing to complain about, very good solid trampoline and thanks to the video that helps a lot to assemble the trampoline.
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P
Rating: 5 out of 5
Quick service by email and phone. Fortunately, there was a video for assembly because the technical sheet does not correspond to our trampoline! Very satisfied with the quality. Our daughter is delighted with the size to progress... She does competitive gymnastics.
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P
Rating: 5 out of 5
Good advice before the sale and very responsive following a delivery problem.
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C
Rating: 5 out of 5
Perfect, nothing else to say.
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M
Rating: 5 out of 5
Very good.
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J
Rating: 5 out of 5
Very good quality, nothing to compare with what is found in stores.
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E
Rating: 5 out of 5
Very good service.
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A
Rating: 5 out of 5
Excellent product. Clear assembly instructions. Delivery deadlines respected.
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Y
Rating: 5 out of 5
First of all, I am very satisfied with the customer service for the information before ordering. I received personalized and technically adapted responses to my requests. Package received in good condition. As for the product itself, the trampoline is beautiful (maybe a bit too much for still young children!) but you can really see the difference visually with a supermarket trampoline or one from ***. It has nothing to do with it. Here, we have a real quality product for both children and adults. However, it took us at least 3 hours to assemble it... the assembly booklet needs to be revised. In particular, the things to pay attention to are generally indicated at the end of the paragraph. That's my only downside!
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H
Rating: 5 out of 5
Very good telephone reception. Very satisfactory customer service. Good quality product, too bad for the fragility of the net attachments.
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M
Rating: 5 out of 5
Quality product as per order, fast delivery.
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F
Rating: 5 out of 5
problem-free delivery, robust and quality jump up trampoline 3m66 compared to other brands. Simple assembly, just take your time and read the instructions well (2h30 for one person). Perfect site and order tracking.
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M
Rating: 5 out of 5
Excellent material - very good service with competent staff.
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D
Rating: 5 out of 5
Very satisfied to have chosen France Trampoline for the purchase of our trampoline for our children and their countless jumps. They are also delighted to have good quality equipment.
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S
Rating: 5 out of 5
I am delighted with my order and your sending of a protective cushion! Soon, I will order a jumping mat from you! I am very happy to have called upon you and will not hesitate to talk about you if one of my friends needs your services! Best regards ***!!!
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F
Rating: 5 out of 5
I have no issues, everything has always gone well, that's why I trust.
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P
Rating: 5 out of 5
Deadlines respected.
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C
Rating: 5 out of 5
Delivery made at the scheduled time. Perfect.
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E
Rating: 5 out of 5
Delivery time respected and very fast, excellent trampoline, robust, assembly quite difficult, 3 people needed and assembly time much longer than indicated in the instructions! Very efficient telephone assistance.
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L
Rating: 5 out of 5
Good responsiveness from the spare parts service.
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