Customer reviews of France Trampoline

9,4 /10

Based on 22 065 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

Reviews 3 and 5 stars

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Linda A.

Published on 17/08/2023 à 13h17 following a purchase from 25/07/2023

Very pleasant and large trampoline 430.

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Vincent B.

Published on 17/08/2023 à 08h44 following a purchase from 25/07/2023

Very professional 👌

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Christophe T.

Published on 17/08/2023 à 08h32 following a purchase from 27/07/2023

Package arrived with difficulty, several changes of parcel relay without being informed. Once arrived, I noticed an error on my part during the order (dimensions of the jumping mat). Customer service responds quickly, I order the new one which arrives quickly. To return the incompatible jumping mat, it’s a hassle, France trampoline does not provide for the return via its carrier, so the return is at my expense and expensive. The package has been here for at least 2 weeks and still no refund. The products are of quality but the after-sales service is not up to par. Too bad. Be cautious when ordering spare parts.

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Response from France Trampoline Published on 30/07/2023

Hello, Thank you for taking the time to respond to this E-Komi review. We are quite surprised. We announce a delivery time of between 3 and 6 working days in summer and your order was shipped by the DPD carrier on 21/07/2023 and delivered on 27/07/2023, which is within a period of 5 working days. The tracking link, sent by email to all our customers, clearly shows the change of relay point on 24/07/2023. For spare parts, we specify on each product page the dimensions to take to avoid any errors. For a jumping mat, you need to: 1. measure the overall diameter (outside) of the trampoline, 2. measure the length of a spring (overall, including hooks and detached from the trampoline), 3. count the number of springs. Regarding the handling of returns, it is clearly stated in our T&Cs that, unless we are at fault, all returns are at the customer's expense. Finally, as explained today by email, when you ordered several items, you selected a payment in several installments without fees and the last payment is due tomorrow, 18/08/2023. Only one item from your order has been returned and the last payment does not only cover the returned item. We are therefore obliged to wait for this payment to proceed with the refund. We strive to provide as much information as possible to our customers and to have a responsive and transparent customer service. We are available by phone and email from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm. As agreed by email today, your refund will be processed at the beginning of next week. We remain at your disposal for any further information. Best regards, The France Trampoline team.

Descourtis J.

Published on 16/08/2023 à 21h34 following a purchase from 25/07/2023

I left a phone message at 11 am, early afternoon, an advisor called me back and guided me very effectively in my choice.

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Valérie D.

Published on 16/08/2023 à 19h59 following a purchase from 26/07/2023

Fast delivery, seller who called us to avoid an excess order that would have been useless, you don't see that everywhere. Completely satisfied customer

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Emmanuel D.

Published on 16/08/2023 à 17h58 following a purchase from 24/07/2023

Very Good. Very Good Products.

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Vincianne W.

Published on 16/08/2023 à 17h17 following a purchase from 24/07/2023

Very good service

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Cristelle B.

Published on 16/08/2023 à 11h16 following a purchase from 26/07/2023

It is very appreciated to be able to order spare parts for our trampoline that is 10 years old.

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Indivision B.

Published on 16/08/2023 à 09h22 following a purchase from 06/06/2023

Top as usual. We changed parts without any problem! Everything arrived as expected!

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Sylvain P.

Published on 15/08/2023 à 20h53 following a purchase from 21/07/2023

Very good product and very responsive customer service.

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Anna Maria B.

Published on 15/08/2023 à 15h51 following a purchase from 02/07/2023

superb products, also a lot of accessories with good description and good service

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Elise J.

Published on 15/08/2023 à 15h42 following a purchase from 21/07/2023

Very good advice over the phone. Fast delivery. Excellent quality trampoline at first glance. Difficult to assemble by two women, more strength is needed to assemble the legs. Clear instructions but could be improved on two or three points. I am delighted with my purchase.

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Thierry R.

Published on 15/08/2023 à 14h56 following a purchase from 24/07/2023

A super product of very good quality.

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Anton S.

Published on 15/08/2023 à 10h29 following a purchase from 19/07/2023

Very pleasant and punctual delivery person. Excellent quality products.

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Evelyne B.

Published on 15/08/2023 à 10h23 following a purchase from 25/07/2023

Very fast delivery with a smile. I recommend without any hesitation.

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Anne-sophie T.

Published on 14/08/2023 à 21h59 following a purchase from 24/07/2023

Very professional site that requires product validation to ensure that we did not make a mistake.

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Christophe S.

Published on 14/08/2023 à 18h49 following a purchase from 22/07/2023

nothing to report

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Amelie C.

Published on 14/08/2023 à 17h46 following a purchase from 11/07/2023

Perfect, compliant product and fast delivery

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Murielle P.

Published on 14/08/2023 à 16h23 following a purchase from 19/06/2023

super helpful after-sales service Quality product and service at the order or after-sales service more than serious Thank you for your work done in a very professional manner.

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Michelle J.

Published on 14/08/2023 à 15h30 following a purchase from 25/07/2023

Pleasant welcome, order placed quickly as my email address is enough to indicate what equipment I have, no need to search for references! Order sent immediately and received the next day. Well done

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Arnaud L.

Published on 14/08/2023 à 15h16 following a purchase from 24/07/2023

No complaints

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Anne C.

Published on 14/08/2023 à 13h45 following a purchase from 22/07/2023

The 5 stars are for France trampoline but not for the delivery service to whom I would only give one star. He had the package at his place for several days (a week I think) and it was necessary for me to call to get the delivery appointment.

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Nadège G.

Published on 14/08/2023 à 08h39 following a purchase from 24/07/2023

Quality product and timely delivery

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Mauricette L.

Published on 14/08/2023 à 08h34 following a purchase from 22/07/2023

Good

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Aurelie B.

Published on 13/08/2023 à 19h39 following a purchase from 17/07/2023

Good product

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Martin W.

Published on 13/08/2023 à 18h42 following a purchase from 30/06/2023

Everything arrived on time as ordered, and everything fits

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Didier L.

Published on 13/08/2023 à 17h24 following a purchase from 16/07/2023

Great in terms of the order if they hadn't called me back the order was not good thank you

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Bruno D.

Published on 13/08/2023 à 16h55 following a purchase from 22/07/2023

Very good level of service and advice

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Sandrine R.

Published on 13/08/2023 à 13h34 following a purchase from 24/07/2023

By phone Very good reception

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Thierry P.

Published on 13/08/2023 à 13h31 following a purchase from 21/07/2023

Nothing to report: item conforms to the description, delivery times respected.

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Evelyne G.

Published on 13/08/2023 à 08h23 following a purchase from 23/07/2023

Delivery corresponding to our order for a protective cushion for a 490 trampoline. The only site to have this product in stock. Fast delivery.

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Véronique L.

Published on 12/08/2023 à 13h55 following a purchase from 20/07/2023

Quality products sent very quickly

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Nathalie M.

Published on 11/08/2023 à 21h20 following a purchase from 20/07/2023

Quality product that meets our expectations delivered quickly and correctly. The assembly is well explained but demanding to properly tension all the elements.

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Amanda C.

Published on 11/08/2023 à 13h14 following a purchase from 20/07/2023

Very good quality trampoline, Apollo Sport 500, ideal for athletes, incredible bounce Fast shipping Responsive customer service not only to help place the order but also to answer questions After a plastic attachment broke, they sent us a batch of 25 replacement attachments I recommend

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Natalia B.

Published on 10/08/2023 à 21h38 following a purchase from 19/07/2023

Very fast, our children were delighted.

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Nathalie M.

Published on 10/08/2023 à 21h17 following a purchase from 19/07/2023

Fast delivery and compliant product

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Yohann B.

Published on 10/08/2023 à 19h58 following a purchase from 17/07/2023

Package not very well protected

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Severine V.

Published on 10/08/2023 à 12h45 following a purchase from 19/07/2023

Very good fabric

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Véronique D.

Published on 10/08/2023 à 11h57 following a purchase from 20/07/2023

Perfect delivery, within the announced deadlines

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Emmanuelle G.

Published on 10/08/2023 à 10h42 following a purchase from 15/07/2023

Fast shipping The dome looks solid and of good quality The assembly takes longer than expected and I recommend having 3 people as it is not always easy to fix and hold all the posts with 2! A bit more precision on the direction of the bolts would be good, we had to disassemble a part that was upside down. Otherwise, my child loves it, he is very happy to hang and climb on it!

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