Customer reviews of France Trampoline

I ordered fiberglass rods, one of which arrived broken, only to realize once the new protective net was unpacked that there was no way to slide the fiberglass rods on the upper part of the frame as was the case with our previous net.

The net quality is absolutely top! The advice on the phone was also very satisfactory. However, what I find absolutely inadequate is the assembly instructions! The knots are described more than inadequately and the chosen assembly method is poorly described! Therefore only three stars!

The supplied parts were just right, but there was one defective plastic part to secure the trampoline. I unfortunately lost a screw during assembly. I had to search my garden for a long time to finish the assembly. Instructions not clear on some steps.

Delivery time significantly longer than the announced time

I followed the seller's advice who was very accessible and knew his products well. The only problem upon arrival was the size of the trampoline which could have been larger despite my explanations.

Order and rapid shipping, nothing to say about this subject but broken parts in the package. We did not have time to assemble it completely to see if it hinders or not

the delays are quite long, but the product is worth it!

Well-designed site. Delivery time announced 5 working days, but 10 actual days. The trampoline springs squeak.

Disappointed with the product which is not sturdy.

Caring supplier (called after the order was placed to verify the trampoline references to provide the correct spare part) Slow shipping times (shipping a simple package on Tuesday at 4 PM for an order on Sunday evening) Carrier's information faulty: while the package arrived on Thursday at 2 PM at the delivery point, I was only notified on Friday at 10 AM by SMS...

Poor quality received compared to the original fabric even though it is the same model.

good trampoline but difficulties in assembling it, due to an insufficient manual

Very good product, but the instruction manual is totally useless. Some crucial points are rushed in a diagram where you can't see anything. It goes from a part in French to the next in German. Take example on ***!

Order placed and paid online. I had to inquire myself several times about the delivery time. Delivery not made by the carrier on the indicated day. I had to contact France Trampoline to get a new delivery date. A follow-up and clearer information even by email would be welcome.

Easy order and great care to meet the request but delay VERY long (about 1 month) while the product was announced in stock at the time of the order.

The packaging had a hole but the package was not damaged at the pickup point.

Fast service but excessive shipping costs for spare parts.

No worries

Very satisfied with the product; the trampoline is quiet for use in an apartment. Additional and more explicit exercises would be welcome. The delivery service by DPD is DISASTROUS!!

I am strangely ambivalent because I ordered from you on the recommendation of a friend reassured about the quality. Expect 2 hours of assembly with 2 adults and to carefully follow the axes for placing the ground net. When we use it, apart from the squeaking of the springs with each jump, the kids are safe. My (big) negative points: The drawings in the assembly instructions (ultra pixelated) are better made by my 7-year-old child, especially the sketch for fitting the legs... The day after the first use and protected at night by the protective cover, I noticed that the white paint of the central logo had stained my socks (sic) and the jumping net has parts in nylon that look deconstructed, like knots of sewing threads. I am therefore questioning the longevity of the trampoline, especially since that was the initial idea. I will send the photos to the site to understand if this is an isolated case... or not.

The order was placed very easily, the products arrived very quickly and within a very precise timeframe. The downside is that the trampoline mat (which is outside) does not allow water to pass through well, so after each rain, a bit of water accumulates on this mat. It's a bit annoying. That's why I indicated "average".

Difficult delivery but kindness of the interlocutors allowing contact with the delivery service to make an appointment. It's a shame that the transport company does not call ahead for delivery appointments. Regarding the assembly, the instructions do not explain enough: e.g. positioning of the support feet to be oriented so that they can fit, as they can no longer be turned to place the crossbars. Some nuts (6) were missing.

Good responsiveness to place the order; unfortunately one of the items is out of stock and I am still waiting for it (one month)

Nothing to say about the product which fits what we ordered. However, the carrier is really not up to par. Dpd gives us a date and time for delivery and does not show up. In the evening we receive another appointment for the following week only to find the package left in front of the door two days later. When you know the price of delivery, it's a bit annoying.

France trampoline is very serious several But the delivery company is unsatisfactory

A consistently satisfactory order processing quality at France Trampoline. However, exorbitant shipping costs considering the order of spare parts themselves (*** euros for *** euros of parts!!!). And the choice of a carrier that only offers delivery times during the day (so you can't work) or *** euros extra if you miss the appointment. The Colissimo option might be worth considering...

Everything is perfect. My only regret concerns the price of the freestyle skis I bought, ***€ for 2 foam squares, it's ridiculous...

Fast delivery, well-packaged product

Include a plan on how to assemble it. I have 8 ropes for 3 nets???

Very good quality tarp, perfect dimensions. The problem is the plastic attachments: they all broke with a simple pressure between two fingers!!! We couldn't even install them! We had to manage with makeshift means to attach the tarp... Really a shame for the price!

Very nice trampoline but all the door closing carabiners were broken, what a shame. Because the trampoline provides bounce, fast and serious delivery.

The packaging is really basic and slightly damaged.

No problems with the order, good order tracking, super trampoline. But tedious delivery! How can a company still ask you to be present from 9 am to 5 pm! To arrive with a supposedly too big truck and have to come with my own vehicle to load and pick up my trampoline at the street entrance, with my 14-month-old son. I accepted for fear of being charged for a redelivery.

The material was missing grip rubber for the tube, but everything else was fine.

Absence of nuts in the kit sent (also missing 3 elastic straps for holding the mats, in the process of being resent)

Punctual and fast transport, but transport cost too high. For long-time customers like me, transport should be free. The tarp is satisfactory.

Product received not conforming to the order (diameter error), however, the after-sales service was responsive and sent the correct product quickly.

The delivery of the material was quick: 4 days. Previously, the seller was able to inform us well over the phone, reassure us, and give us simple instructions upon receipt. However, the anchoring sheets are missing from my package: this is the reason for 3 stars instead of 5.

The packages were dropped off in front of our house even though it was clearly specified that the carrier should contact the person who would receive the packages.

At delivery, the necessary clamp for assembling the springs and the assembly guide and a few other parts were missing; but after a complaint, everything was sorted out.