The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
good quality just disappointed because I thought I would jump higher given the model I chose, considering the price.....
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Response from France Trampoline
Hello Sir, We have taken your request into account. We ask you to first send us photos of your installation (either by email to [email protected] or via a downloadable link wetransfer) so that we can see if it is properly installed. Sometimes, the T-junctions are poorly installed by people, or the springs are not fully pushed in which does not allow you to fully enjoy your trampoline. We are waiting for your photos in order to study your request. The France Trampoline team.
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Raphaelle D.
Rating: 3 out of 5
following a purchase from 19/05/2015
you delivered a trampoline without a safety net while the price included this item. please check and correct by immediate shipment Thank you
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Response from France Trampoline
Hello, We have taken your request into account. We are getting in touch with the carrier to check the delivery note and what has been prepared for your order. We will contact you again shortly about this. We apologize for this inconvenience. The France Trampoline team.
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François-xavier M.
Rating: 3 out of 5
following a purchase from 19/05/2015
request well taken into account at the start. However, a few reservations: - very long execution times and little information on the arrival of the product - I had requested to be contacted by phone before delivery to be sure to be present (message left for this purpose on your site); this was not the case and the product arrived and left while I was abroad - message indicating that my product would soon arrive when it had already left - I had to contact France trampoline by phone to set a new delivery date (for this, very good telephone reception and efficiency of the operator for this second shipment) - in the end, it started well, it developed poorly, but it ended well!
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Response from France Trampoline
Hello Sir, for your order of a spare part and generally for any order except for trampoline, the carrier does not call before delivery as we mention on our website. We cannot contact all the people who request to be contacted before delivery to tell them that this is not possible. This is mentioned in the 2 shipping emails that are sent. Moreover, we cannot know that you would be absent from your home and that you were unfortunately traveling. It is also possible to indicate this type of comment at the time of the order and we would have postponed the shipment so that you receive your textile net after your trip. However, as you mentioned, we were indeed able to find a solution for the delivery of your order anyway. We remain at your disposal. The France Trampoline team.
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Stephanie T.
Rating: 3 out of 5
following a purchase from 27/04/2015
The product is of very good quality. The delivery service provider is deplorable. This can tarnish the company's image. The instructions are incomplete and incorrect, making assembly more complicated than it actually is. Nevertheless, I would recommend this company. Hoping that these remarks will help improve the service. And I remain at your disposal for more information.
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Response from France Trampoline
Hello Madam, we sincerely thank you for your feedback confirming the quality of our Apollo Sport 500 trampoline. Regarding the instructions, we had sent you an email with the correct instructions before your delivery, clearly specifying the error in the instructions in the package. We apologize for this inconvenience. Regarding the delivery, the carrier uses (especially for an Apollo Sport 500 trampoline that weighs over 225kg and measures more than 2.5m long) semi-trailer trucks (44T). After taking charge of your order and arriving almost at your address (20m), he realized that he could not maneuver to access your doorstep directly. He offered to load your vehicle, but you unfortunately declined this offer. You were able to find a solution with your husband afterward. We apologize for this inconvenience, but for the carrier to deliver to you, it must be accessible. The France Trampoline team.
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Olivier J.
Rating: 3 out of 5
following a purchase from 08/06/2015
Very happy with the products themselves, only the delivery method was not up to my expectations...
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Response from France Trampoline
Hello Madam, We sincerely thank you for your "5 stars" on our products that you acquired from our company. Regarding home delivery, it appears that the carrier tried to deliver to you on 25/06/15 and that you were probably not present at home at that time. You then chose to pick up your package at the agency next to your home according to the tracking information. You could also have chosen to have it redelivered to your mentioned address if you wished. We remain at your disposal. The France Trampoline team.
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Matthieu R.
Rating: 3 out of 5
following a purchase from 27/04/2015
Error on the ordered item.
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Response from France Trampoline
Hello Sir, we have taken your comment regarding the ordered anchoring kit into account. Indeed, your order suffered a package inversion with the carrier and you initially received a jumping mat. We sent you the correct item within 48 hours after we became aware of the problem, and the carrier picked up the incorrectly delivered package at the same time. We apologize for this inconvenience and sincerely believe we have resolved this issue as quickly as possible. We remain at your disposal. The France Trampoline team.
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Aurélie F.
Rating: 3 out of 5
following a purchase from 04/05/2015
I was very satisfied with the trampoline until the plastic hooks holding the net under the trampoline broke. One hook of the door also broke. The plastic is not strong. Otherwise, the trampoline is stable, seems solid, it inspires confidence.
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Response from France Trampoline
Hello Mr. and Mrs. Foutrier, we have taken your comments regarding the hooks of your trampoline that break into account. Did you follow the installation instructions for the safety net, please? Indeed, it is necessary to first pass the lower edge under the trampoline before attaching the hooks. This allows for proper distribution of the safety net. Only then should the hooks be installed. Additionally, we indicate that if the net is too tight to place the hooks on the D-rings, you can place them on the side of the steel frame. Did you proceed this way for the installation? We will send you hooks to replace the defective ones, of course. How many do you need, please? The France Trampoline team.
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Muriel H.
Rating: 3 out of 5
following a purchase from 18/04/2015
very disappointed with the delivery: no call to tell me when the delivery would be made contrary to the promises of the site - the delivery person arrived unexpectedly, by chance I was home: fortunately for me I was on leave that day - the box was torn (merchandise not damaged) but impossible to check if all the parts are in the package before the delivery person left given the speed at which he drops the package and leaves - it is a small trampoline but still, the promises of the site are far from being kept - the delivery is subcontracted but the site is responsible for its subcontractor.
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Response from France Trampoline
Hello Mr. Heintz, we have taken your comment regarding the delivery of the Minimax fitness trampoline into account. This package is currently delivered by the carrier DPD (formerly EXAPAQ) as this trampoline weighs less than 25kg. As we announce on the site (INFO ORDERS button) and in the shipping emails, the carrier only calls for leisure trampolines (!!) that weigh more than 100kg on average. It is normal in this case that the carrier passed without warning. We apologize if the information read on our site was not clear enough for you. Moreover, as you mentioned, the package arrived damaged. Like any delivery, you could refuse it if the package was really too damaged or note reservations on the delivery person's signature. After verification, there are no reservations noted on your signature for your information. If you had a problem after delivery, it would have been complicated to blame the carrier without noted reservations. Hoping to have clarified this point with you, we remain at your disposal. The France Trampoline team.
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Amélie H.
Rating: 3 out of 5
following a purchase from 06/06/2015
We ordered and paid for a trampoline AND an anchoring kit and have still not received the anchoring kit. We still have not heard back despite several reports (delivery note, email, phone calls)... Please send it to us as soon as possible.
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Response from France Trampoline
Hello, We received your request today by phone and email. We have therefore taken the necessary steps for you to receive the missing item before the end of the week. Hoping this meets your expectations, we apologize for this preparation error. The France Trampoline team.
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Luc F.
Rating: 3 out of 5
following a purchase from 18/04/2015
Order placed by phone, pleasant and accommodating contact person. Top product quality. Only issue, big problem with the plastic hooks holding the safety net and protective tarp. 1. Too fragile, many break 2. Poor assembly instructions in the manual (that's why they break) 3. Problem mentioned in multiple reviews.... Without this, it would have been flawless, it's a shame.
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Response from France Trampoline
Hello Sir, we are well aware of this hook issue and we have worked to ensure that this does not happen again. We have lengthened our elastic straps and we now offer better quality hooks to our customers. After verification, we sent you replacement hooks for the broken ones 24 hours after your request. We apologize again for this inconvenience. The France Trampoline team.
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Hervé B.
Rating: 3 out of 5
following a purchase from 06/06/2015
5 stars for France trampoline and none for your service provider. Too bad this lowers my opinion of you. Your material is great and we know why we buy from you and not *** especially since the after-sales service and customer follow-up is good. Too bad to entrust your delivery service to such a poor 'service' provider.
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Response from France Trampoline
Hello, we thank you for your comments on our quality spare parts. Having purchased spare parts, the delivery person does not call as it is a package under 25kg and it is not a leisure trampoline. If no one is present at the delivery, he leaves (as in your case) a notice so that you can have it come back another day during the week (at your convenience). We apologize for the inconvenience felt. We remain at your disposal. The France Trampoline team.
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Aurore M.
Rating: 3 out of 5
following a purchase from 17/04/2015
Consultation of the catalog excellent just like the speed of dispatch of the ordered product.
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Response from France Trampoline
excellent product: the children don't get out anymore! they are delighted!
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Nadege M.
Rating: 3 out of 5
following a purchase from 22/05/2015
good size trampoline but a bit disappointed with the quality, given the price of the trampoline, the 3 safety straps to close the trampoline net broke after 2 days like paper so I hope that the trampoline will hold up over time and that it is of better quality than its straps by the way if you could send me others thank you in advance
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Response from France Trampoline
Hello Mrs. M Mourmes, we have taken your request regarding the hooks of the protection net opening into account. We tried to reach you on your landline and mobile to get your more precise feedback on your problem. Indeed, we have not received any feedback on the opening hooks so quickly after installation. We wonder if there was a bad installation or perhaps a misuse. Could you please send us photos of your installed trampoline and the net door so that we can assist you? We will, in any case, send you new hooks by postal mail as soon as possible of course. We remain at your disposal. The France Trampoline team.
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Laurent C.
Rating: 3 out of 5
following a purchase from 08/05/2015
Delivery time not respected
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Response from France Trampoline
Hello, indeed the delay of 2 to 5 working days after your order was not respected because one or more products were out of stock for 72 hours at the time of your order. This was mentioned in red in your order basket and then by an email confirming this immediately after your order just in case. If the out-of-stock products were going to arrive too late, we advise you to place an order for the available items and then a second for the out-of-stock products on our website. We remain at your disposal every day of the week by phone and email. The France Trampoline team.
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Vincent G.
Rating: 3 out of 5
following a purchase from 20/02/2015
Very good quality material, assembly instructions not clear at all, internet promotion that convinced us to buy, we clicked on it and in the end we couldn't benefit from the promotion because we had to enter a code in addition to the click... At the limit of commercial *** to my taste!!!
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Response from France Trampoline
Hello, we thank you for the positive feedback on your JUMP'UP 430 trampoline. Regarding the promotion in effect this May 2015, we offer the trampofoot accessory free with the code TRAMPOFOOT5. This type of internet offer (which can be found on many sites) must be applied in the designated box in the cart as indicated during the promotion. Indeed, without this, the item is not added to your order and our preparation service, which automatically receives orders, does not prepare this accessory if you have not validated the code. In such cases, we always offer the trampofoot for free (45€) but since there is a second shipment to be made by a national carrier, the shipping costs are at your expense (12€). We remain at your disposal. The France Trampoline team.
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Jubard S.
Rating: 3 out of 5
following a purchase from 27/03/2015
the products are good but the shipping costs are very very expensive
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Response from France Trampoline
Hello, We have noted that you are satisfied with the caps for poles delivered recently and we thank you for your trust. Regarding the shipping costs, they were 14.40€ including VAT for a shipment from Bordeaux to your home within 2 days by carrier. We could ship by La Poste but the price would not be much more competitive either and the delivery time would not be as fast either. We remain at your disposal. The France Trampoline team.
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Corinne G.
Rating: 3 out of 5
following a purchase from 08/03/2015
a trampoline promotion and the trampo foot at delivery no trampo foot because a code was forgotten during the order I call and today I have the trampo foot for free but I still pay 12 euros for shipping for me it is not free it is clever however my son is having fun on his trampoline
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Response from France Trampoline
Hello, we have taken your comment into account and we are delighted to see that your son is fully enjoying his Jump'Up 430 trampoline. For the trampo foot, it is offered when you apply the code "TRAMPOFOOT5" in your cart. Your order is automatically transmitted to our preparation service and without the code, our preparation unfortunately does not include the trampo foot. We are always ready to offer this item (value 45 €) but shipping costs remain your responsibility as you did not apply the code during your order. We are sorry that we cannot do otherwise and you benefit from the trampo foot at a lower cost and not for 57 €. The France Trampoline team.
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Karim D.
Rating: 3 out of 5
following a purchase from 23/01/2015
Delivery and contact were quite correct. But the delivery person did not offer to bring the package to my house from my gate, which is still 80 meters to carry the package. Admittedly, the package only weighed about ten kilos, but it would have been more correct to offer to bring the package to the house.
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Response from France Trampoline
Hello, We have taken your comment regarding the delivery person into account. However, he is unfortunately not required to bring the package into your house. This applies to any carrier. For liability reasons, he must deliver it at the foot of the delivery address, which he did according to your comment. We apologize for this and hope that the ordered product meets your complete satisfaction. The France Trampoline team.
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Nicolas B.
Rating: 3 out of 5
following a purchase from 30/01/2015
Product return due to order error.
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Response from France Trampoline
Hello, we have taken your return into account. Despite a phone confirmation with you, it appears that the ordered cushion unfortunately does not fit your trampoline. We will restock the cushion after verification and we will refund you for the returned item. We are sorry that our 4m30 cushion does not fit your trampoline with the rather rare diameter of 4m45. The France Trampoline team.
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Aziz B.
Rating: 3 out of 5
following a purchase from 22/05/2014
Responsiveness and professionalism despite a logistics provider not always on point. Good quality material and easy to assemble. The kids, and the parents are delighted!!
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Response from France Trampoline
Hello, we thank you for your comment and we are happy to see that the ordered material meets your expectations. Regarding the transport, the package was shipped on 04/08 and was delivered the same day by the carrier. We did not see any reservations in case. We remain at your disposal if you wish to add a comment for the carrier. The France Trampoline team.
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Bernard G.
Rating: 3 out of 5
following a purchase from 26/02/2014
the desired spare part was only available in a few weeks ..... deadline not fixed. I still took parts that I now have to adapt to the trampoline. good responsiveness: response/shipping
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Response from France Trampoline
Hello, we acknowledge receipt of your comments and apologize for this issue. Indeed, you wanted to renew fiberglass arcs and we are out of stock on the model you have. However, having stock of other fiberglass arcs of similar length and in order for you to continue using the trampoline, our solution was to provide you with slightly larger arcs and in greater quantity (at no extra cost) so that you can easily adapt it to your trampoline. We apologize for this inconvenience and remain at your disposal. The France Trampoline team.
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Christophe R.
Rating: 3 out of 5
following a purchase from 14/04/2013
Very good quality-price ratio for the trampoline, package received in good condition but average delivery service. Order placed on 25/04 and received on 03/05, correct delay, but one day blocked at home waiting for delivery. Already the time slot for the appointment between 9 am and 3 pm was too wide but when around 3:30 pm I call the delivery company that I still have not been delivered, they inform me that the delivery has been postponed between 3 pm and 6 pm and that they are sorry for forgetting to inform me... not great. Luckily I was on vacation that day, the delivery finally took place in the evening around 6 pm and it was compliant.
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