The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Overall a nice trampoline. Unfortunately, it squeaks after a few weeks and the 'borders' do not hold up unfortunately.
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Response from France Trampoline
Hello Madam, Thank you for your feedback. It is normal for your trampoline to make a little noise. We recommend applying WD-40 to lightly lubricate the springs. Could you please send us photos regarding the problem with your jumping mat so that we can better understand it and help you find a solution? Sincerely, The Trampoline Tech Team
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Beatrice B.
Rating: 3 out of 5
following a purchase from 25/04/2024
Hello, assembling the 3.00m dome cannot be done with 2 people in 1 hour, but at least 3 people in 2 hours. For the hammock, impossible to set it up as a hammock (upper part in the dome) because the carabiners are missing! Yet they are well mentioned in the assembly guide. Disappointed... Otherwise, the structure looks sturdy and is aesthetic, we'll see over time.
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Response from France Trampoline
Hello, we are sorry to learn that assembling the dome was more difficult than expected. We take note of your experience. This will allow us to revise our instructions to offer more precise guidance to our future customers. Regarding the missing carabiners for the hammock, you must have received our old assembly guide by mistake. Our new range of hammocks no longer requires the use of carabiners for assembly. We will send you the new guide by email to rectify this error. Finally, despite all these small issues, we are happy to know that you find the structure robust. We hope that despite these inconveniences, you will be able to fully enjoy your dome. Do not hesitate to contact us directly if you have any other questions. We remain at your disposal for any further information. The France Trampoline team.
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Alban J.
Rating: 3 out of 5
following a purchase from 24/04/2024
Hello, as mentioned on the phone, your site has major cybersecurity issues and poses risks to its customers. If I hadn't already been a customer with you, I wouldn't have placed an order. To be able to pay, I had to make a bank transfer because the payment section is not sufficiently secure.
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Response from France Trampoline
Hello Sir, Thank you for your attention to the security of our website. Please know that we are also very attentive to this issue. The security of our customers' data is our priority. Contrary to what you may have identified, the form for entering banking information is not on our website but is contained in an Iframe. This iframe is managed by our payment partner Lyra. Therefore, they collect the banking information. Here is the list of certifications of our banking partner: PCI DSS 3.2 approval, 3DS V2 certificate (EMVCo, Visa, Mastercard, CB, Amex, Diners), ACPR approval (Banque de France), Visa Merchant Agent certificate, GIE CB certificate, MasterCard SecureCode, Diners protectbuy 2 certificate, AMEX Safekey 2 certificate. If you would like to discuss the security of our website, we can connect you with our security team who will be happy to clarify any points that may lack clarity. Thank you, The France Trampoline team.
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Severine F.
Rating: 3 out of 5
following a purchase from 01/03/2024
I expected better from France Trampoline for this protective mat purchased to replace the old one. It is clearly the right size but it is a bit oversized which causes significant creases and will quickly weaken the whole. The attachment system has been improved but was not, in my opinion, the priority. However, the skirt is still as useless (it should either be lengthened or removed as it always rides up in the net) and the protective mat remains too soft and too narrow to be really effective. There have been several leg injuries from going between the fabric and the springs on landings, fortunately more fear than harm. Taking inspiration from the protections of a Gymnova trampoline would, in my opinion, be welcome.
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Response from France Trampoline
Hello, Thank you for your feedback, we take them into account and will pass them on for the continuous improvement of our products. It seems that your first trampoline did not come from us, which would explain why the protective cushion does not fit perfectly. Indeed, if this is the case, although this cushion is suitable for your trampoline, it was not originally designed for your specific model. Regarding your comparison with the Gymnova brand, it is important to remember that our trampolines are specifically designed for individual leisure use, which differentiates them from professional gymnastics trampolines sold by Gymnova. Best regards, The France Trampoline team.
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André D.
Rating: 3 out of 5
following a purchase from 08/04/2024
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Corinne F.
Rating: 3 out of 5
following a purchase from 08/04/2024
Trampoline received quickly but with legs that have paint chips and a non-functional bracket to secure the posts.
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Response from France Trampoline
Hello, We apologize for the inconveniences encountered with your trampoline. To remedy this situation, we took immediate measures by sending you the basketball hoop as a goodwill gesture, as you requested, along with the missing bracket. We hope this action has contributed to your satisfaction and that you can now fully enjoy your trampoline. Best regards, The France Trampoline team
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Jérémy M.
Rating: 3 out of 5
following a purchase from 07/04/2024
The arch does not hold well in the safety net, I have already requested to receive a 10 cm piece to see if it holds better! No positive feedback yet
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Sabrina F.
Rating: 3 out of 5
following a purchase from 30/03/2024
Very good product, however the materials are much thinner than the old trampolines. I give 3 stars because I find it extremely unfortunate that it is so expensive to buy a whole trampoline rather than the parts to restore the existing one. I don't find it very ecological or economical.
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Response from France Trampoline
Hello, Thank you for sharing your opinion on our product. We take your comments into account, however, it is important to note that the materials used may vary depending on the trampoline model chosen. You opted for our entry-level trampoline Start'up, which is designed with lighter and thinner materials to offer an affordable product. If you are looking for a quality similar to what you had before, we recommend you look towards our round Jump'up or Boost'up models, which offer a more robust and durable structure. Additionally, when ordering multiple spare parts, feel free to contact us by email or phone. We would be happy to offer you a discount on the lot, as we understand that it can be costly to order many parts at once. If you have any other questions or concerns, please do not hesitate to contact us at any time. Best regards, The France Trampoline team.
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Cedric C.
Rating: 3 out of 5
following a purchase from 08/03/2024
Hello, I had to go pick up my package from a private company (les bois franc) because the delivery person left it there. Delivery to be reviewed Best regards
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Melanie C.
Rating: 3 out of 5
following a purchase from 20/03/2024
Good product but missing an elastic to attach the cover to the dome.
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Response from France Trampoline
Hello, Thank you for your feedback on our product, although we are sorry to hear that an elastic was missing to attach the cover to the dome. We apologize for this inconvenience. Please feel free to contact us by phone or email if you encounter similar issues in the future. We would be happy to send you an additional elastic if you still need it. Best regards, The France Trampoline team
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Roland L.
Rating: 3 out of 5
following a purchase from 02/03/2024
I am disappointed by the lack of information regarding the delivery. I did not receive any date for it
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Response from France Trampoline
Dear Sir/Madam, we have received your message regarding the shipment of a zip line in stock and delivered in 1 day after preparation by the DPD carrier. We are sending you the tracking link and the carrier will also contact you directly to ensure your delivery via SMS and email. We apologize if this is not sufficient to track your shipment. The France Trampoline team.
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Charlotte P.
Rating: 3 out of 5
following a purchase from 22/02/2024
Very happy with the swing but disappointed with the deck chair as no carabiner was provided in the box so it is impossible to attach it to the dome and use it.
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Response from France Trampoline
Dear Sir/Madam, The new version of the hammock no longer requires the use of carabiners. Please feel free to contact our customer service by email with photos for example to understand the issue together. You should not have any problems unless it is the wrong size that was delivered for example. Best regards, France Trampoline.
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Rivierre E.
Rating: 3 out of 5
following a purchase from 06/02/2024
Difficult to assemble and smaller than I expected, my old one was bigger
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Jean-luc C.
Rating: 3 out of 5
following a purchase from 25/12/2023
Order tracking: a bit laborious, the announced deadline was not respected and the responses to requests for information required follow-ups on my part. Product: quite complicated to put the springs and the first level of bounce is lower compared to the previous trampoline of the same brand... to be confirmed with the return of good weather
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Response from France Trampoline
Hello, We have checked the details of your order and found that the delivery time of 5 working days was respected. The order was placed on the 25th, a public holiday, and was handed over to the carrier on December 27, thus respecting our shipping time of 24 to 48 hours. Moreover, we informed you during your order that the carrier would be closed on December 30, causing a slight delay in delivery. You finally received your product on January 4. Regarding the bounce of the trampoline, we note that you previously had the Waouuh/Octopulse trampoline, a sporty model offering a powerful bounce. The model you chose this time, Jump'Up, is part of our family access range, offering a softer bounce suitable for family use without tiring the children too much. We remain at your disposal for any further questions or concerns. The France Trampoline team
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Pauline P.
Rating: 3 out of 5
following a purchase from 12/12/2023
The products delivered to me do not exactly match what I was looking for; mainly dimension issues (these are Ninja courses and other games to be fixed in trees). I should have contacted the company for advice. I don't know how to buy online, without seeing with my own eyes and especially without discussing with a salesperson.
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Response from France Trampoline
Hello, We are sorry that you were unable to choose the products suitable for your garden. Please do not hesitate to call us or send us an email if you need advice. We are available from Monday to Friday from 9am to 12:15pm and from 1:30pm to 5:30pm at 05 56 36 04 62 and by email at [email protected]. Best regards, The France Trampoline team
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Maxime S.
Rating: 3 out of 5
following a purchase from 02/12/2023
Delivery with no possibility of assembly... what a hassle!
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Cédric L.
Rating: 3 out of 5
following a purchase from 17/11/2023
I wear size 44.5, and my toes stick out excessively, to the point where even flat I have to start my balance on my heels. The material is of good quality.
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Rosa María D.
Rating: 3 out of 5
following a purchase from 06/10/2023
Well, I don't know if we misunderstood or what really happened, but I didn't pay for express shipping and it arrived the same day they said it would with express shipping. It didn't arrive on the day I needed it.
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Fabienne B.
Rating: 3 out of 5
following a purchase from 03/06/2020
very fast shipping and reception ... But it is really a shame that the 2 m foam protections are folded in a small box of 55 X 35 cm, which means they are all bent or almost twisted! a more suitable packaging would have been better and I hope it will relax once installed...
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Hervé E.
Rating: 3 out of 5
following a purchase from 22/09/2023
Hello, hook problem, design flaw. Problem not resolved. Best regards.
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Response from France Trampoline
Hello, We have taken your hook problem into account. To resolve this issue, we sent new hooks by mail on Wednesday 11/10. You should receive them in the coming days. If, however, you do not receive them within a reasonable time, do not hesitate to send us a new message, and we will take the necessary measures to resolve this issue. Best regards, The France Trampoline team.
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Philippe B.
Rating: 3 out of 5
following a purchase from 13/09/2023
A bit long, more than a week. I ordered and paid for a pack of 20 springs and only received one spring. I called, and they told me they would send the box, and I still haven't received anything 15 days later. What to do?
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Response from France Trampoline
Hello Sir, We apologize for the preparation issue. Indeed, your phone request did not go through, and the return has not yet been made. We have received your email reminding us of the problem encountered. We are currently processing the shipment of the missing springs, and they should leave our warehouse tomorrow. Rest assured that we are doing everything possible within customer service to prevent such an issue from happening again. The France Trampoline team.
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Claude L.
Rating: 3 out of 5
following a purchase from 11/09/2023
Disappointed with the return
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Keziah L.
Rating: 3 out of 5
following a purchase from 25/08/2023
The dome seems solid, my son appreciated his birthday gift. However, we ordered the dome + hammock pack. Hammock that we could not install because I was surprised to read on the new one that it requires carabiners.... which were not provided!!! I will have to go spend at Decathlon for the carabiners, so I am disappointed not to have installed the hammock with the rest of the surprise
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Response from France Trampoline
Hello, As discussed during our phone call, it was an error on our part, and we sent the wrong manual. You do not need to buy an additional carabiner. We have sent the new manual by email. The France Trampoline team
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Julien B.
Rating: 3 out of 5
following a purchase from 02/08/2023
Poorly designed product. You have to force the bars in (you have to spread the metal to fit the pieces. The extension of the poles is very wobbly. The final result is not too bad but assembly is laborious if you are not handy.
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Response from France Trampoline
Hello, We are sorry to hear that you encountered difficulties during the assembly of our product. We constantly strive to improve our products to make them easy to assemble, and we regret that this was not the case for you. The assembly of the rugby posts should normally be done without any problems. It is generally not necessary to apply excessive force to fit the pieces. If you encountered particular difficulties, we encourage you to send us detailed photos of the problematic area at [email protected]. This will allow us to examine the situation more closely and provide you with appropriate assistance. Best regards, The France Trampoline team.
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Christophe T.
Rating: 3 out of 5
following a purchase from 27/07/2023
Package arrived with difficulty, several changes of parcel relay without being informed. Once arrived, I noticed an error on my part during the order (dimensions of the jumping mat). Customer service responds quickly, I order the new one which arrives quickly. To return the incompatible jumping mat, it’s a hassle, France trampoline does not provide for the return via its carrier, so the return is at my expense and expensive. The package has been here for at least 2 weeks and still no refund. The products are of quality but the after-sales service is not up to par. Too bad. Be cautious when ordering spare parts.
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Response from France Trampoline
Hello, Thank you for taking the time to respond to this E-Komi review. We are quite surprised. We announce a delivery time of between 3 and 6 working days in summer and your order was shipped by the DPD carrier on 21/07/2023 and delivered on 27/07/2023, which is within a period of 5 working days. The tracking link, sent by email to all our customers, clearly shows the change of relay point on 24/07/2023. For spare parts, we specify on each product page the dimensions to take to avoid any errors. For a jumping mat, you need to: 1. measure the overall diameter (outside) of the trampoline, 2. measure the length of a spring (overall, including hooks and detached from the trampoline), 3. count the number of springs. Regarding the handling of returns, it is clearly stated in our T&Cs that, unless we are at fault, all returns are at the customer's expense. Finally, as explained today by email, when you ordered several items, you selected a payment in several installments without fees and the last payment is due tomorrow, 18/08/2023. Only one item from your order has been returned and the last payment does not only cover the returned item. We are therefore obliged to wait for this payment to proceed with the refund. We strive to provide as much information as possible to our customers and to have a responsive and transparent customer service. We are available by phone and email from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm. As agreed by email today, your refund will be processed at the beginning of next week. We remain at your disposal for any further information. Best regards, The France Trampoline team.
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Yohann B.
Rating: 3 out of 5
following a purchase from 17/07/2023
Package not very well protected
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Laurent D.
Rating: 3 out of 5
following a purchase from 20/07/2023
Good order management but did not receive the correct reference!!!!
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Jean-baptiste D.
Rating: 3 out of 5
following a purchase from 03/07/2023
Product shipped on a Monday, the day of the order, delivery scheduled for Wednesday, the delivery person did not come, postponed to Friday same, again postponed to Monday same, delivered on Tuesday by an independent delivery person because DPD is incompetent, France trampoline must absolutely change delivery company, otherwise product received of quality no comparison with products sold on discount sites.
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Response from France Trampoline
Hello, We acknowledge receipt of your review. We apologize for the delivery delay, indeed it took 7 working days instead of the 3 to 6 working days announced during the summer period. Indeed, in the tracking, we see that an address supplement was requested to finalize the delivery, it is important to provide your address correctly when placing the order. We remain at your disposal at 05 56 36 04 62 or by email at [email protected], we are open from 9am to 12:15pm and from 1:45pm to 5:30pm from Monday to Friday. Best regards; The France-Trampoline team.
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Catherine V.
Rating: 3 out of 5
following a purchase from 09/07/2023
DPD delivery deplorable (cancellation at the last moment, inconsistent information between received messages and online tracking of the package...)
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Response from France Trampoline
Hello, We acknowledge receipt of your comment. According to the tracking, your package was delivered in 6 working days (shipped on 11/07 and delivered on 18/07). In the tracking, the carrier indicates a delivery delay, then your choice to have it delivered to a pickup point. Indeed, delivery to a pickup point took an additional 24 hours, we apologize for the inconvenience caused. As indicated when selecting the carrier, the delivery time during the summer period is 3 to 6 working days. It is important to note that during the summer period and for the end-of-year holidays, delivery times are a bit longer. We remain at your service to answer any questions at 05 56 36 04 62 or by email at [email protected], we are open Monday to Friday from 9am to 12:15pm and from 1:45pm to 5:30pm. Best regards; The France-Trampoline team
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Melanie R.
Rating: 3 out of 5
following a purchase from 13/06/2023
Quality of the trampoline is great, shipping took a very long time and the packaging was severely damaged. We were promised a 'gift' due to the three-week delivery time, but unfortunately nothing has arrived until today.
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Response from France Trampoline
Hello, We sincerely apologize that a gift was supposed to be sent, but we forgot it and it was not sent. We have just sent a basketball hoop for a trampoline as a gift. We apologize for the delayed delivery and the late gift. Best regards; Your Trampoline Tech Team
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Bindler S.
Rating: 3 out of 5
following a purchase from 02/07/2023
Label that is confusing. I thought I would receive springs with the mat
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Response from France Trampoline
Hello, We are sorry that you made a mistake on the purchase. However, it is clearly stated in our descriptions that the jumping mat is sold without the springs. If you have any questions during your purchase, do not hesitate to contact us at 05 56 36 04 62 or by email at [email protected], we are open from 9am to 12:15pm and from 1:45pm to 5:30pm. We will be happy to assist you with future purchases. Best regards; The France-Trampoline team
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Veronique D.
Rating: 3 out of 5
following a purchase from 22/06/2023
Order and delivery services are efficient, but product quality is very mediocre.
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Response from France Trampoline
Hello, Indeed the quality of the protective net you chose is inferior to that of your old net because you chose a medium net while your trampoline was composed of a premium net. We clearly display in our product sheet the weight of our net which is indeed lower than that of the premium net. Best regards; The France-Trampoline team
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Sebastien F.
Rating: 3 out of 5
following a purchase from 17/06/2023
Very good quality ladder but disappointing quality of shoe lockers
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Vincent M.
Rating: 3 out of 5
following a purchase from 08/06/2023
A bit disappointed with the cost of the item, it is relatively expensive for what it is. Moreover, the additional hooks remain expensive.
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Response from France Trampoline
Hello, We are sorry to learn that you are disappointed with the cost of the item. We understand that price can be an important factor in your purchasing decision. We strive to offer high-quality products, which can influence the price. We would like to clarify that the additional hooks we offer are not mandatory and are intended for those who have Slacklines or Ninja Courses that do not come from us. On our Slacklines, you will find attachments directly in the strap to install accessories, so you do not need to buy additional hooks for slackline. We remain at your disposal for any further information. Best regards, The France-Trampoline team.
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Gerard S.
Rating: 3 out of 5
following a purchase from 03/06/2023
Difficult to find the product searched. Complicated order and payment.
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Response from France Trampoline
Hello, Our team is doing everything possible to facilitate our customers' orders, you can contact us at 05 56 36 04 62 or by email at [email protected] to let us know about the payment difficulties you encountered. Best regards, The France-Trampoline team
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Lara D.
Rating: 3 out of 5
following a purchase from 01/06/2023
Very fast shipping and product meets expectations. However, the shipping costs are very high. It's a shame that the Mondial Relay option is not available for Belgium
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Mickael S.
Rating: 3 out of 5
following a purchase from 27/05/2023
The jumping mat for the trampoline seems to be good but given the price, I thought the springs would be included! Disappointment upon opening the package, that's why I won't give more stars.
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Response from France Trampoline
Hello, Thank you for sharing your opinion regarding the jumping mat for the trampoline that you purchased. We are pleased to learn that you find the jumping mat of good quality. We understand your disappointment, but we would like to emphasize that it is mentioned on each product sheet that the springs are not included. We do our best to provide complete and transparent information about our products to avoid any confusion during the purchase. We are always at your disposal if you have any other questions or additional concerns. Best regards, The customer service team
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Sandrine O.
Rating: 3 out of 5
following a purchase from 22/05/2023
I ordered a protective cushion with plastic attachments and straps provided, but the attachments break one after the other. I am disappointed with the quality of the product.
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Response from France Trampoline
Hello, We apologize for the inconvenience caused by the breakage of the protective cushion attachments. Unless we are mistaken, we have not received any email or call regarding your problem. Please do not hesitate to contact us, we could send you new attachments to resolve your issue. Best regards; The France-Trampoline team.
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Mahé J.
Rating: 3 out of 5
following a purchase from 08/05/2023
Very abrupt braking.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, the braking can be a bit abrupt, please ensure that users hold firmly to the pulley handles during use and also make sure that the heads of all users are below the pulley by adjusting the rope and the seat. We remain at your disposal for any further information at [email protected] or at 05 56 36 04 62. Best regards, The France-Trampoline team.
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Françoise B.
Rating: 3 out of 5
following a purchase from 29/04/2023
Service not effective, delivered outside the announced times
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Response from France Trampoline
Hello, We acknowledge receipt of your comment. We are sorry to hear that you encountered a problem with the carrier. According to the tracking of your shipment, we see that the package was shipped on May 2, 2023, and was delivered on May 4, 2023, and that the carrier was unable to reach you by phone. Indeed, we noticed that the phone number provided is incomplete; it is very important at the time of your order to provide complete information. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-trampoline team
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