The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Upon receipt of the goods, some tightening bolts were missing. Despite our call to customer service, we were not contacted. At the price of the product, the follow-up does not meet expectations.
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Response from France Trampoline
Hello, We thank you for your comment and we apologize for not getting back to you on the same day as your call, indeed our sales service was closed from Thursday, May 18 to Sunday, May 21 inclusive. As soon as we became aware of your message, we sent you a message asking exactly which references were missing. To date, we have not heard from you, we invite you to get back to us at your convenience to resolve the issue. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. Best regards, The France-Trampoline team.
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Véronique C.
Rating: 3 out of 5
following a purchase from 26/04/2023
I ordered a net because the other was ruined but it was a bit tight in size. Because we cannot completely go around, it is very unfortunate!!!
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Jerome D.
Rating: 3 out of 5
following a purchase from 11/04/2023
Hello, we are very happy with the octopulse trampoline, however our net is torn, we had to buy a new one, we found the price excessive and the quality lesser.
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Response from France Trampoline
Dear Sir or Madam, we have noted your comment about the protective net purchased as a spare part. After checking our technical specifications, the original net and the one in spare parts are made from the same material. This new net will ensure the safety of your children on the trampoline. The France Trampoline team
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Julien L.
Rating: 3 out of 5
following a purchase from 09/04/2023
During the reassembly of our jump up 360 trampoline, we lost a plastic spacer that serves as a link between the posts and the feet. We had to buy a set of 16 complete brackets when we only needed one piece (by the way, we have since found the lost spacer!) Ecologically and financially, it is absurd not to be able to buy a common piece separately that is also common to many France trampoline models. Given the quite high price of your models, it would probably be wise to provide 2 or 3 extra accessories in case of loss, as large furniture brands do, which avoids a lot of after-sales service. We received the package 10 days after the order, the post does have delays but it seems to me that it was a private provider.
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Response from France Trampoline
Dear Sir or Madam, we have taken your comments into account. We are delighted to read that you have found the piece you lost. Regarding the packaging of spare parts, we offer more than 500 and we try to provide the best possible solutions for our customers and the planet. The France Trampoline team.
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Maryse S.
Rating: 3 out of 5
following a purchase from 10/04/2023
Good product but the size of the tent does not match the rest. Exchange made but delay one week.
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Response from France Trampoline
Hello, We apologize again for the inconvenience caused. However, you contacted us on 04/24/2023, informing us of the problem encountered regarding the size of your tent. On the same day, we shipped a new order, which was delivered on 04/27/2023, three days later. We strive, as best we can, to always handle all customer service requests in a reasonable time frame, for the best satisfaction of our customers. The France Trampoline team.
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Joelle C.
Rating: 3 out of 5
following a purchase from 08/04/2023
Initially, an ordering error on my part. But then, the diameter of the additional elements sent to me did not match. We had to fiddle a bit because the kids were impatient to use the trampoline.
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Response from France Trampoline
Hello, We apologize for the inconvenience caused. Indeed, we have just checked the order that was sent and there was a data entry error in your order. We have just sent you an email regarding this issue, in order to remedy the problem. Best regards, The France Trampoline team
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Cyril M.
Rating: 3 out of 5
following a purchase from 05/04/2023
The product arrived damaged and despite the complaint to the carrier, they refused to take responsibility. France trampoline made a financial effort which I believe is the least they could do because a product costing 1/3 of the trampoline should arrive in good condition. For the next delivery, the carrier will certainly have to wait. Sincerely, Mr. Martinet.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, if at the time of receiving a package you notice damage, it is very important to leave very precise qualitative and quantitative reservations on the delivery note (paper or electronic). Acceptable reservations are recalled in our General Sales Conditions (https://france-trampoline.com/fr/content/3-conditions-vente), but also in the email you receive confirming the shipment of your order. If the reservations left are not precise, then the carrier has the right to refuse the damage. We invite all our customers, in case of doubts during a delivery, to contact us by phone at 05 56 36 04 62. If we are not available and the carrier does not wish to wait, we advise you to refuse the delivery due to damage. We remain available for any further information. The France Trampoline team
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Julie N.
Rating: 3 out of 5
following a purchase from 29/03/2023
Quality product received in an opened defective cardboard packaging
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Response from France Trampoline
Hello, Thank you for your order and your comment. We hope, despite the defective packaging, that the product was not damaged. Were you able to leave a comment on the delivery slip to report the damage? For your information, it is very important to leave a detailed comment on the delivery slip if you receive a package with defective packaging or a damaged product. If you encounter a problem with the delivered product, do not hesitate to contact us by email at [email protected] or by phone at 05 56 36 04 62. Best regards, France Trampoline
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Dylan C.
Rating: 3 out of 5
following a purchase from 25/03/2023
Good service except that the product arrived damaged in terms of paint, which is a pity
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Carine V.
Rating: 3 out of 5
following a purchase from 17/03/2023
Fast delivery. France trampoline is a safe bet in the trampoline field, it's a pity that the replacement nets do not have the quality of the original net: a broken hook during installation and access without a double door.
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Response from France Trampoline
Hello, We thank you for your trust in our products and in our brand. Indeed, you purchased your Ovalie 430 trampoline in 2014 and we were using a textile net of 160g/m². In 2018, we reviewed all our ranges and to better differentiate them, we decided to switch to a 100g/m² net for the Ovalie range. However, the premium net is still present in our Boost'Up, Octopulse, and Apollo Sport ranges. As for the opening of the net, due to a new standard, we are no longer able to provide openings in a wallet style or with an L-shaped zipper. If you have any further questions, we remain available by phone at 05 56 36 04 62 or by email at [email protected]
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Ute L.
Rating: 3 out of 5
following a purchase from 03/03/2023
The package was delivered quickly. However, the new way of attaching the mat to the trampoline is quite complicated. This is the 4th mat I have ordered in 18 years. I prefer metal eyelets to rubber passages where I can't get the elastics through to attach the mat. It’s not worth more than one star * !!!
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Alvaro M.
Rating: 3 out of 5
following a purchase from 15/03/2023
We believe that the new model of Apollo 400 has worsened at the entrance to the trampoline. It is very tight and is no longer open at the bottom like the previous model. Definitely, the entrance is very narrow. In our case, which is for use by different children and every Saturday, the entrance area will end up breaking very quickly. The assembly instructions are not clear at all (besides not being in Spanish). We had to disassemble what was already assembled several times since the instructions do not warn of the mistakes you can make. Too many hours of assembly. This can be avoided by making clearer instructions that prevent assembly errors that force you to disassemble everything already done to continue.
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Response from France Trampoline
Good morning, We regret to learn through this comment that you had problems with the assembly, our customer service is always available to answer your questions if necessary. In fact, in the box you only have the instructions in French and English. However, the assembly instructions in Spanish are available in your customer area. We will inform you of the location of this manual when you receive the confirmation email of your order shipment. Regarding the opening of the net, in your old model you may have had a
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Eric L.
Rating: 3 out of 5
following a purchase from 07/03/2023
Hello, I am not satisfied with the carrier, he did not deliver the product on the day we agreed. I waited all day because he announced delivery during the time slot from 8 am to 6 pm and he did not come. I lost that day waiting so I decided to go pick up my package at the warehouse. Back then, the customer was king and now it is no longer the case. I really regret that... Regards.
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Anne D.
Rating: 3 out of 5
following a purchase from 23/02/2023
The order is easy, the delivery is fast and the carrier is reliable. One remark however on the product. We found it disappointing that the screw thread of some elements was so damaged that it was unusable! We had to buy screws again to finalize the assembly!
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Response from France Trampoline
Hello, We are sorry to hear that you encountered a problem with the screws of your climbing dome. Can you tell us which screws were damaged? Can you send us photos? As soon as we receive the photos we can address the problem encountered under the warranty, which is 1 year on our climbing domes. We remain at your disposal by email at [email protected] or by phone at 05.56.36.04.62 Best regards, The France Trampoline team
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Michel P.
Rating: 3 out of 5
following a purchase from 27/02/2023
A bit disappointed
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Frederic R.
Rating: 3 out of 5
following a purchase from 23/02/2023
I ordered fiberglass arcs for a trampoline with a diameter of 427 but those were not connected to each other, I just received all the components loose. It should be specified in the order that all these rods are not connected, as this is not what I expected. I need to find elastic thread myself to assemble them. Not cool.
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Michel D.
Rating: 3 out of 5
following a purchase from 29/11/2022
Regret: no warning or advice for tree protection, nor the difficulty of tightening the zip line. It's very light
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Response from France Trampoline
Hello, We are sorry that you encountered assembly problems. In the product sheet of the zip line, we inform you that tree protections are available, either the reference FTTYROB_TREE https://france-trampoline.com/fr/tyrolienne-slackline/3077-paire-de-protections-pour-arbre-3700730426787.html To ensure that our customers have seen these tree protections, we also offer them as a complementary product in the summary of your cart, before validating the order. Regarding the assembly of the zip line, we provide you with an installation video made by one of our customers in the product sheet. The entire France Trampoline team wishes you a very happy 2023 and we remain at your disposal for any further information. Best regards, The France Trampoline team
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Nathalie F.
Rating: 3 out of 5
following a purchase from 19/11/2022
The trampoline is of good quality but very difficult to assemble, very hard to push the tubes. Explanation and image not very clear. We really struggled even though we are used to assembling things. Moreover, I am disappointed, I waited for Black Friday to get 15% and order the trampoline to have it for Christmas. Later in December it was at 30%, that's a difference of 200 euros after all.
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Response from France Trampoline
Hello, We are sorry to hear that you encountered difficulties assembling your trampoline. To help you with the assembly of our trampolines, we provide an installation video in each product sheet: https://youtu.be/Kyb4xlcMxMU Indeed the Apollo Sport 500 trampoline is very large and we recommend having at least two people for assembly. We are also available by phone at 05 56 36 04 62 or by email [email protected] for any questions regarding assembly. The entire France Trampoline team wishes you a very happy 2023! Best regards,
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Caroline R.
Rating: 3 out of 5
following a purchase from 21/11/2022
Too early because it's a Christmas gift. But otherwise, the order arrived quickly after placing it online.
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Response from France Trampoline
Hello, Indeed, we do not put orders and their shipments on hold. You benefited from a pricing offer for Black Friday at the end of November. We must forward it to the carrier quickly afterwards. The carriers try their best to deliver to you as quickly as possible once the package is in their hands. The package is not very large, so you will be able to hide it during these few weeks before Christmas without much difficulty. Best regards, France Trampoline.
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Cécile B.
Rating: 3 out of 5
following a purchase from 04/10/2022
Very happy with the product, however quite disappointed with the delivery: 45-kilo package and by phone the delivery person informs me that I will have no help to carry it to my door... I have to ask for at least some help to carry it up the 3 steps of my home. How can one think that this can be managed alone and without help?
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Response from France Trampoline
Hello, We acknowledge receipt of your review and are delighted that the trampoline purchased meets your expectations. Regarding the delivery, it is clearly stated in the General Sales Conditions, clause 7 (https://france-trampoline.com/fr/content/3-conditions-vente) that delivery is made to the threshold of the address, the driver is in no way obliged to deliver the goods beyond the threshold or if you live on the upper floor. At the time of scheduling, for these bulky products, the delivery company may nevertheless offer delivery by several people but with an additional charge to be borne by the customer and to be settled with the delivery company. We remain available for any further information by phone at 05 56 36 04 62 or by email at [email protected] The France Trampoline Team
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Johan S.
Rating: 3 out of 5
following a purchase from 04/10/2022
the quality of the net is very average, we are disappointed
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Response from France Trampoline
Hello, We are sorry to hear that you are not satisfied with the quality of your textile net. This polyester textile net is very strong with a weight of 100g/m², a material much more resistant than polyethylene, which is a material often used on low-end trampolines. If you encounter a problem with your net, do not hesitate to send us an email with photos at [email protected] or to contact us directly by phone at 0556360462. Best regards, The France Trampoline team
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Marc-andre M.
Rating: 3 out of 5
following a purchase from 22/09/2022
The basketball hoop is of poor quality. After one day of use, it no longer holds horizontally. I am trying to modify the fixing paste to improve the product.
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Response from France Trampoline
Hello, We are sorry to hear that you are experiencing a problem with the installation of your basketball hoop. To date, we have not received any email or photos from you illustrating the problem encountered. Please feel free to send us information so that we can see if the hoop has been properly installed or if the fixing paste has a defect. It is important to note that it is not recommended to hang or cling to the hoop or the netting. We remain at your disposal for any further information by phone at 05 56 36 04 62 or by email at [email protected]. The France Trampoline team
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Philippe C.
Rating: 3 out of 5
following a purchase from 19/09/2022
Order processing and product reception very good. As for the product, the manufacturing quality is very good (given the high price, it's preferable) but the design is much less so. Five water drainage zones for a diameter of 2.5m, of which 4 peripheral zones do not protect the springs.
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Response from France Trampoline
Hello, We have taken your comment into account. Water drainage is necessary and in sufficient number so that water does not stagnate on the trampoline. Without these openings, water would form a puddle and without these drains, the weight of the water would deform the springs. Best regards, France Trampoline.
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Lena W.
Rating: 3 out of 5
following a purchase from 22/08/2022
The frame is great. Great quality. However, it is not understandable that there is no hammock for the large model. I would have liked that very much.
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Response from France Trampoline
Hello, we have indeed seen your Ekomi comment regarding your regret that you could not order a hammock for the Dome 360. At the time of your order, this accessory was taken off the market as it was no longer available. Furthermore, we did not know at that time when this item would be back in stock. We preferred to take the item off sale rather than announce an incorrect date for its availability. The item is now available again and can be booked. Best regards,
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Denis V.
Rating: 3 out of 5
following a purchase from 23/08/2022
Everything is well arranged, and it can be when you see the shipping cost which is almost equivalent to the product that must weigh around 100g. You should consider a solution more adapted to your clientele. Best regards ***
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Response from France Trampoline
Hello, We have taken your comments regarding the shipping costs of your shipment into account. Indeed, we very rarely have requests for shipments by Chronopost for batches of carabiners or other small spare parts, therefore the transport offer by Chronopost is not suitable for small shipments. We will study the possibility of offering a more suitable offer for requests for express shipment of light products. For your future requests, do not hesitate to contact our customer service directly, available by email or by phone (05 56 36 04 62) from Monday to Friday from 9:00 am to 12:15 pm and then from 1:45 pm to 5:30 pm.
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Jacky D.
Rating: 3 out of 5
following a purchase from 24/07/2022
As is often the case with online orders, delivery remains the weak link. Difficult transport provider to manage. For the rest, product of good design and good quality.
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Response from France Trampoline
Hello, During the entry of your order, you provided an incorrect phone number, so the delivery was delayed. Following this error, the carrier, understaffed during the summer period, took an additional delay to make the delivery. We apologize for the inconvenience caused. The France Trampoline team
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Laurent B.
Rating: 3 out of 5
following a purchase from 28/07/2022
Despite videos showing a simple installation, I never managed to tighten the zip line. After several attempts with the help of several people, a strong pull was the ultimate solution. Otherwise, it made my daughter happy.
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Response from France Trampoline
Hello, We have taken your comments regarding the assembly and your daughter's adherence to the zip line into account. We are happy to hear that the zip line brings joyful moments to the family. For the assembly, the videos visible on our product sheets were made with real customers. Our customer indeed recommended using a ratchet strap (for example) to increase the tension of the long 45m cable. France Trampoline
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Christelle R.
Rating: 3 out of 5
following a purchase from 21/07/2022
I am disappointed with the product. Indeed, when we bought the jump 250 trampoline, the net opened in an L shape with Velcro and plastic carabiners. The one we received opens with a vertical zipper, which complicates getting in and out of the trampoline. I would have preferred 2 zippers to maintain the L access.
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Response from France Trampoline
Hello, we have taken your request into account, however, the described opening (which was marketed in the past) is no longer compliant with current French and European standards where it is necessary to market a vertical opening only and not in an L shape. We are sorry but we cannot do otherwise unfortunately. France Trampoline
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Ghislaine E.
Rating: 3 out of 5
following a purchase from 03/06/2022
Disappointed! My order is not complete, there is a missing item in the purchased pack and during installation several plastic hooks broke.
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Achraf S.
Rating: 3 out of 5
following a purchase from 03/06/2022
It's a good product,***.
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Stephanie S.
Rating: 3 out of 5
following a purchase from 28/05/2022
The product is correct, but a little disappointment because several attachments are already broken after a good month. Moreover, we had called customer service because we could not install a part but we were never called back...
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Response from France Trampoline
Hello, We have taken your request into account and we are quite surprised to read that we have not contacted you to arrange the situation. We take our customers' complaints regarding warranty requests and other advice very seriously. Indeed, during the summer periods, our staff is doubled to respond to various requests. We invite you to send us the photos of the broken parts and also of the assembly issue encountered. We will contact you again quickly afterwards. We apologize for the issues encountered. Best regards, the France Trampoline team
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Richard M.
Rating: 3 out of 5
following a purchase from 15/05/2022
Fast delivery Instructions not very clear. Missing parts.
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Response from France Trampoline
Hello, We have taken your request into account and we are relatively surprised to see that you find the assembly difficult. The instructions have been studied with our customer service to make them as clear as possible. If needed, we offer assembly videos that can help you before or during the assembly as well. However, it is normal to encounter difficulties if you are not at least 2 for the assembly of a large leisure trampoline. For the announced missing parts, we invite you to contact our customer service by email so that we can study your request. Best regards, the France Trampoline team
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Franck H.
Rating: 3 out of 5
following a purchase from 26/05/2022
The service is of quality. The quality of the products is no longer as good as it was 2 years ago for a higher cost. Very disappointed!!
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Response from France Trampoline
Hello Madam, we take your comment into account, as well as all our customer reviews which are important for our improvement. We are sincerely sorry that the roof does not suit you, however our quality has not decreased. The roof has remained unchanged for several years. However, precautions are indicated such as 'The trampoline roof must be removed in case of strong wind and rain to avoid any lifting, deterioration or accumulation of water on the fabric. It is a matter of the safety of the protective net. This accessory does not guarantee the waterproofness of the trampoline.' it is indeed just a simple fabric to shelter your trampoline, its maintenance is therefore quite meticulous. Do not hesitate to contact us, our sales team is at your disposal for any questions regarding its use and maintenance 05 56 36 04 62 Best regards, the France Trampoline team
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Thierry L.
Rating: 3 out of 5
following a purchase from 26/04/2022
2 identical references in form, but not in their length Of course I bought the too long ones. They still do the job but it's a hassle to assemble
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Response from France Trampoline
Hello, thank you for your comment. After checking, we do not see any other information on your account or different orders. Indeed, you ordered a bag of brackets: the pieces are supposed to be identical, did you have a problem with one of them? In order to identify your problem and assist you, please contact our customer service at [email protected] with photos. We respond to all your questions from Monday to Friday from 9 am to 6 pm. Best regards, the France Trampoline team
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Anthony G.
Rating: 3 out of 5
following a purchase from 19/04/2022
Reception in time of my replacement net for a Boost'up 390 trampoline... But the frame made up of several fiberglass rods is too short. I had to remove pieces from the top frame to try to complete the bottom one... As a result, the whole thing is fragile. Therefore, at least 50cm of fiberglass rod is missing at the bottom of the net to have something solid. Too bad.
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Response from France Trampoline
Hello Madam, We have taken note of your information. We are sorry to learn that you have encountered this type of inconvenience, as indeed our fiberglass arcs are packaged so that the diameter is correct for your trampoline. We have been operating this way for several years now, and we are surprised that you are facing such an issue when reassembling your trampoline for your children. We invite you to contact our customer service by email at [email protected] with photos to find a solution to your problem as soon as possible. We renew our apologies. Best regards, the France Trampoline team
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Christine W.
Rating: 3 out of 5
following a purchase from 04/04/2022
The person I spoke to on the phone for a return due to a size error was not very friendly and not very attentive. I called back a second time a few minutes later and it was the same person who answered. She was supposed to send me a spring that I never received.
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Response from France Trampoline
Hello, thank you for your feedback. Following your request, we tried to call you to verify what length of spring you needed, without success. Not having heard back from you, we did not know what the correct reference for your trampoline was. We apologize for these circumstances and will send you a spring today. You should receive your product in the coming days. Best regards, the France Trampoline team
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René S.
Rating: 3 out of 5
following a purchase from 06/04/2022
Unfortunately, the delivery took almost a month. The site states 3-5 days, I find it unacceptable. However, the product is very satisfactory.
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Delphine C.
Rating: 3 out of 5
following a purchase from 04/04/2022
I went to pick up the JUMP-UP 390 trampoline on April 11, assembled it on Saturday, April 16, contacted customer service on April 19 after Easter Monday for a missing spring. It is now May 17 and the missing spring still hasn't arrived...
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Response from France Trampoline
Hello, thank you for your feedback. We checked in our system and we did send the missing spring by post as soon as we received your email. We apologize for these circumstances and will send you a new spring as soon as possible. Best regards, the France Trampoline team
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Malorie B.
Rating: 3 out of 5
following a purchase from 27/03/2022
Long delivery
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Response from France Trampoline
Hello, thank you for your feedback. We mistakenly got the status of your order wrong and indeed shipped the order with a week's delay. We apologize for these circumstances and are doing our best to meet our delivery time of 3 to 5 working days. Best regards, the France Trampoline team
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Claudine D.
Rating: 3 out of 5
following a purchase from 16/03/2022
Hello. I made a complaint to your services, and I still haven't received the parts that were broken in their packaging. I would like to know where that stands. Thank you sincerely ***
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Response from France Trampoline
Hello, thank you for your feedback. We apologize for the delay in processing your request. We have just contacted you by email to find out how many hooks you need so we can send them to you under warranty as soon as possible. Best regards, the France Trampoline team
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