The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Order received in two parts with a lot of delay. Almost 2 months late for only part of the order and a good month later for the rest! An incorrect phone advice on the possibility of the tent fabric with the ordered model led to the cancellation of the tent fabric order.
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Response from France Trampoline
Hello and thank you for your feedback, we have indeed experienced extended supply delays due to the health crisis. To allow you to enjoy your trampoline as quickly as possible, we have decided to send the missing non-essential additional accessories later and at our expense. This is a solution that seems to please most of our customers and allows us to ensure optimal service quality. We are obviously sorry to read about this compatibility issue and wish to apologize for the inconvenience caused. The France Trampoline team.
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Philippe T.
Rating: 3 out of 5
following a purchase from 27/08/2020
Delivery times are way too long
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Response from France Trampoline
Hello and thank you for your feedback. It is true that the current health crisis impacts our supplies, hence our delivery times. We are obviously sorry for the inconvenience caused. However, we are doing our best to update these deadlines on our site and it seems to me that those announced for your order have been respected. If this is not the case or if you think there is any problem with your order, please do not hesitate to contact our customer service at [email protected]. The France Trampoline team.
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Michelle R.
Rating: 3 out of 5
following a purchase from 02/06/2020
Disappointment for the anchoring kits and the cover received almost a month and a half later, without giving any news in the meantime
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Response from France Trampoline
Hello, thank you for your feedback. Indeed, we have experienced supply delays and extended delivery times. In order for you to enjoy your trampoline as soon as possible, we chose to deliver the missing optional accessories later, rather than delaying the entire delivery. We apologize for this lack of communication. Best regards, the France Trampoline team.
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Maike B.
Rating: 3 out of 5
following a purchase from 17/05/2020
Unfortunately, the trampoline did not arrive at the pre-ordered time. I was only informed about this later, but that it was delivered almost a month later was not mentioned, nor that it was only a partial delivery. I also found it unfortunate that some emails were sent in French.
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Response from France Trampoline
Dear customer, we thank you for your order with us. Due to the current global situation, our supply chains did not function with the usual reliability. We apologize for these circumstances and wish you a lot of fun with your trampoline! Your Trampolin Technik Team
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Mickaël R.
Rating: 3 out of 5
following a purchase from 07/07/2020
Order took a very long time to arrive.
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Response from France Trampoline
Hello and thank you for this feedback. Indeed, we have experienced supply delays and extended delivery times. Despite all our efforts and the regular updating of deadlines on our site, we are sorry that we could not deliver to you sooner. However, we hope that your order will give you complete satisfaction. Best regards, the France Trampoline team.
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Sylvie S.
Rating: 3 out of 5
following a purchase from 09/07/2020
We are very happy with the ordered product but we were disappointed with the delivery date because we needed the cover for the arrival of our grandchildren and we did not receive it. But you explained to us that it was not available given the general context. Unfortunately for us. As a result, the cover has still not been used, what a shame.
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Response from France Trampoline
Hello and thank you for your feedback. As my colleague explained to you, we have indeed experienced supply delays. We apologize for the inconveniences caused by this situation and we apologize. We are glad that our product suits you and we strive daily to ensure that our services reflect the quality of these. The France Trampoline team.
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Sylvie S.
Rating: 3 out of 5
following a purchase from 29/07/2020
Quality material, we purchased the Apollo Sport 500 Trampoline Pack. We are happy with the product, which conforms to the description on the site. However, we are very disappointed with the delivery: our delivery date was postponed 3 times without being notified. There is a real lack of communication between the provider and the customer. This is not normal. We can understand that there may be delays, but we would have liked to be informed, it is a minimum respect for customers. We therefore had to send several emails to obtain satisfaction. Very disappointed with the delivery.
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced delays in restocking and extended delivery times. We have made sure to update our delays on our site as soon as possible, but unfortunately, we could not contact all our customers individually. We are obviously sorry and apologize for the inconvenience caused. The France Trampoline team.
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Pierre-yves F.
Rating: 3 out of 5
following a purchase from 18/06/2020
Delivery problem. No way to contact the delivery company...
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Response from France Trampoline
Hello and thank you for your feedback. We are sincerely sorry to read this. If your problem is not resolved, please do not hesitate to contact us directly by phone or at [email protected]. The France Trampoline team.
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Yann S.
Rating: 3 out of 5
following a purchase from 26/05/2020
Too bad because everything is perfect except that on the trampoline we have a defective spring and despite the photos sent, the seller remains in bad faith saying that this is normal, not very commercial especially having received the protective cover with a month and a half delay! So too bad given the price of the product to end up with a bad note especially since sending a spring would not have cost the company!
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Response from France Trampoline
Hello and thank you for your feedback. In photos, we usually take care of replacing any defective part. We operate this way because such situations are rare and we want our service to reflect the quality of our products. We have sent a warranty order this week and you should receive the concerned parts soon. Do not hesitate to reach out to us if needed. The France Trampoline team.
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Laurent P.
Rating: 3 out of 5
following a purchase from 21/05/2020
Hello, We were delivered after 4 months, but I understand that COVID did not allow you to stock properly. However, upon delivery, some parts were missing. You took that into account and we were delivered a few days later. So nothing serious.
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Response from France Trampoline
Hello and thank you for your feedback. Indeed, due to the health crisis, we have experienced supply delays and extended delivery times. We are sorry regarding the missing parts. Thank you for pointing out that we took the necessary steps to resolve this error as quickly as possible. The France Trampoline team.
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Marie Joséphine B.
Rating: 3 out of 5
following a purchase from 17/08/2020
Great difficulties with delivery despite the additional fees for express delivery. Information provided by the telephone service incorrect and order tracking cumbersome
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Response from France Trampoline
Hello and thank you for your feedback. We are sorry to read this and assure you that this experience does not reflect the usual quality of our services. Following your feedback, we have escalated this issue directly to our delivery service in order to improve our services. The France Trampoline team.
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Catherine A.
Rating: 3 out of 5
following a purchase from 28/07/2020
this order follows a defective order that caused an accident
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Response from France Trampoline
Hello and thank you for this feedback. The entire team apologizes for this unfortunate experience. Please know that we test our products and regularly update our ranges to offer optimal quality. Do not hesitate to contact us at [email protected].
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Borja G.
Rating: 3 out of 5
following a purchase from 07/06/2020
*** As for the service, not so much. I understand that the Covid situation we are all experiencing does not help, but the waiting time has been excessive. It is true that I was offered a refund, but I believe that with such a delay the company should have assumed more responsibility.
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Dominique P.
Rating: 3 out of 5
following a purchase from 20/03/2020
Several months of waiting... Certainly the coronavirus passed through there, but I had to make all the efforts to get regular updates!
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we experienced supply delays and extended delivery times. Despite a reduced workforce, we did everything possible to update the deadlines on our site and contact our customers. Unfortunately, we were not able to contact each customer individually and we apologize for the inconveniences caused. Thank you for your trust. The France Trampoline team.
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Armelle B.
Rating: 3 out of 5
following a purchase from 30/07/2020
Long delivery time
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Response from France Trampoline
Hello, Indeed, due to the health crisis we experienced supply delays and extended delivery times. We kindly ask you to accept our apologies for this inconvenience. Please know that we did everything possible to quickly update these deadlines on our site. We sincerely apologize for the inconvenience caused. Thank you for your trust, the France Trampoline team.
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Anne-marie D.
Rating: 3 out of 5
following a purchase from 28/07/2020
7 out of 10
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Response from France Trampoline
Hello, thank you for this comment! Please feel free to give us more detailed feedback at [email protected] so we can achieve a 10/10 next time. The France Trampoline team.
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Florence M.
Rating: 3 out of 5
following a purchase from 08/05/2020
The products are of very good quality but on this last order, the delivery times were really long... and we had no commercial gesture. It's a shame
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Response from France Trampoline
Hello and thank you for this feedback, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences and thank you again for your trust. The France Trampoline team.
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Elisabeth E.
Rating: 3 out of 5
following a purchase from 05/05/2020
Very good quality trampoline but many back and forth to obtain a complete trampoline (error in the delivered parts, missing parts in the first delivery).
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Response from France Trampoline
Hello, and thank you for your feedback. We are sincerely sorry about this experience which does not reflect the quality of service we are used to providing. Even though we have obviously taken these comments into account, we would like to extend our sincere apologies for these inconveniences, and thank you for your trust. The France Trampoline team
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Claudine M.
Rating: 3 out of 5
following a purchase from 10/06/2020
delivery time of more than 3 months we were informed but 3 weeks more for delivery is exaggerated ("your package has left!!" and 3 weeks later still nothing)
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Response from France Trampoline
Hello, We are surprised by your comment because after checking, and unless we are mistaken, your order placed on June 10 was indeed shipped on July 16, and delivered on Thursday, July 30. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
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Franck L.
Rating: 3 out of 5
following a purchase from 04/06/2020
The product meets my needs, but the delivery time is really very long.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Bertrand P.
Rating: 3 out of 5
following a purchase from 26/05/2020
The delivery time was very significant and heavily impacted by the COVID-19 crisis. Nevertheless, the information about the delay given in this context was respected. The quality of the material is not evaluated since it has not yet been installed.
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Response from France Trampoline
Hello, Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We sincerely apologize for this inconvenience. We have indeed done everything possible to quickly update these delays on our site and to respect them, thank you very much for pointing it out. Please feel free to adjust your rating or give us your feedback at [email protected] after testing the material. Thank you for your trust, the France Trampoline team.
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Magali D.
Rating: 3 out of 5
following a purchase from 29/04/2020
We found the item we wanted but the announced shipping delay was already long and was further extended due to an error in processing our order apparently. Other than that, the item meets our expectations and was well packaged.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Franck B.
Rating: 3 out of 5
following a purchase from 03/04/2020
Delivery time much longer than announced and without being informed.
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Response from France Trampoline
Hello, Thank you for your comment. Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconvenience caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Olivier U.
Rating: 3 out of 5
following a purchase from 20/05/2020
Supply delays were way too long. Had to follow up by phone.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Teddy M.
Rating: 3 out of 5
following a purchase from 27/03/2020
Lack of communication when there are delivery delays.
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team.
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Maurice B.
Rating: 3 out of 5
following a purchase from 30/04/2020
Delivery time greatly exceeded
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences suffered and remain at your disposal at [email protected] for any further questions or remarks. The France Trampoline team
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Louis Et Aurélien C.
Rating: 3 out of 5
following a purchase from 01/04/2020
Hello, So for the information, super happy, however the delay with COVID was too long... We received the package but it was open and the springs, bolts... were in another box and during assembly, the bolts were missing. We wrote to you to report the damages and losses but to this day we still have not received a response from you.
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Response from France Trampoline
Hello, Thank you for your comment. We are sorry to hear that you encountered a problem with the condition of your package upon delivery. In order for us to open a warranty file and resend you the missing items, could you please send us some photos of the encountered problem to [email protected]? In the meantime, we remain at your disposal. The France Trampoline team
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Delphine M.
Rating: 3 out of 5
following a purchase from 17/05/2020
Late delivery in advance and delayed without warning, new information received only after complaint
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Fanny S.
Rating: 3 out of 5
following a purchase from 12/07/2020
Item ordered during the lockdown with a delay of one month before the announced reception (no issues) however the delay was extended by an additional month and a half, we can understand given the health crisis but a commercial gesture would have been appreciated
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Response from France Trampoline
Hello, Thank you for your comment! Indeed, due to the health crisis we have experienced supply delays and extended delivery times. We apologize for the inconveniences caused and remain at your disposal at [email protected] for any further questions or comments. The France Trampoline team
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Pacifique M.
Rating: 3 out of 5
following a purchase from 02/05/2020
Extended delivery time without communication
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Response from France Trampoline
Hello, We sincerely apologize for the longer than normal shipping time. Indeed, at this time, we were still experiencing the consequences of the current crisis. Best regards, The France Trampoline Team
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Jerome M.
Rating: 3 out of 5
following a purchase from 10/05/2020
The product is compliant, we recently assembled it, but I find that it lacks some additional explanations in certain places for assembly. We took photos because some straps holding the net were damaged upon opening the package. I have photos that I can send you. Please provide me with an address for the photos. Regards.
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Response from France Trampoline
Hello, We are sorry to learn that your package was damaged. We have taken your request into account. You can send us your photos at the following address: [email protected] Best regards, The France Trampoline Team.
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Dominique F.
Rating: 3 out of 5
following a purchase from 14/05/2020
Very good product. But the announced delay was not respected, exceeded by a month, no information on the subject. However, the price is debited in full at the time of the order. The delivery person was very, very unfriendly.
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Response from France Trampoline
Hello, We are sincerely sorry for the longer than usual restocking delays. We have suffered the consequences of the current crisis. We do our best to inform our customers about the status of their order if it is delayed. We confirm that an email was sent to you in June to inform you of the delay. We apologize again if you did not receive it, it is common for our emails to end up in SPAM. Best regards, The France Trampoline Team.
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Fabrice L.
Rating: 3 out of 5
following a purchase from 05/05/2020
Order received more than 2 months later, due to COVID-19. I thought the connecting triangles would be included. They were not.
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Response from France Trampoline
Hello, We are sorry to hear about your dissatisfaction regarding your order. Your order concerned 2 lots of 50 springs. Perhaps you were looking for the attachment triangles for the jumping mat? These are not sold separately from the jumping mats, as they require special equipment for installation. We would like to apologize for the wait regarding your order. Indeed, we are still experiencing the consequences of the health crisis. Please know that we are doing everything we can to reduce delays. Best regards,
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Ghislaine T.
Rating: 3 out of 5
following a purchase from 26/05/2020
The products are good but the delivery time is too long. So far I am still waiting for my order.
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Response from France Trampoline
Hello, we are surprised by your comment because after checking, your order was indeed shipped on July 2nd and delivered on Monday, July 6th. Could you please check again that the package has not been received by someone else (relative, neighbor...)? We remain at your disposal for the follow-up of your file. Best regards, the France Trampoline team
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Audrey R.
Rating: 3 out of 5
following a purchase from 15/05/2020
A bit long delay but completely logical due to the lockdown. Chaotic tracking, contradictory information on the tracking on the website and by phone. The net ordered as a replacement for the first one is of lower quality than the one from my initial order, which is disappointing given the price.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays, which do not reflect the quality of service we are used to providing. Furthermore, regarding the net, it does indeed seem finer as the material of the net has evolved as you noticed. However, we guarantee that the quality and durability of this net are nothing to envy compared to the model you had until now on your trampoline. Please do not hesitate to contact us for any questions, we thank you for your trust! The France Trampoline team
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Vincent G.
Rating: 3 out of 5
following a purchase from 21/05/2020
product error due to poor analysis
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After verification, we did not find an open file in our system regarding the replacement of your incompatible part. Could you please contact us at [email protected] so that we can study this together? We apologize for this inconvenience and remain at your disposal for any questions. The France Trampoline team
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Antoine D.
Rating: 3 out of 5
following a purchase from 15/04/2020
nothing to report
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Audrey F.
Rating: 3 out of 5
following a purchase from 10/05/2020
Delivery time too long.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we have indeed experienced unusually long delivery delays that do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team.
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Evelyne L.
Rating: 3 out of 5
following a purchase from 24/04/2020
We went to your office for an order, a delay is expected due to lack of stock, we are waiting!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We are sincerely sorry for the delivery delays observed since the beginning of the health crisis: both impacted by delayed restocking, teams operating with reduced staff, and overwhelmed logistics, we are indeed experiencing unusually large delivery delays, which do not reflect the quality of service we are used to providing. We apologize for these inconveniences and thank you for your trust. The France Trampoline team
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Steph A.
Rating: 3 out of 5
following a purchase from 02/05/2020
We have had our trampoline for 10 years, we have bought several nets but the last one was not of the same quality as the previous ones, the attachments keep coming off, let's not talk about the edge of the trampoline. The first time we change it in 10 years which is quite good except that this one will not last 10 years for sure.... lower quality, we are disappointed with the accessories we have to repurchase, trampoline at this price...
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Response from France Trampoline
Hello, thank you for your comment which surprises us, as our customers are usually very satisfied with the quality of our products. We understand that you encountered difficulties in fixing the attachments at the bottom of the net that allow it to be secured to the trampoline frame: could you send us a photo of your installation so that we can ensure that there was no problem during assembly, or that you did not receive defective parts? Furthermore, regarding your protective cushion, the materials have evolved in recent years, the impression during installation may be different from your original cushion, however, we assure you that this new cushion will provide you with the same level of safety as the old one! Do not hesitate to contact us for any questions. The France Trampoline team
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