The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Instructions not explicit enough; too early for a product evaluation
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Response from France Trampoline
Hello, thank you for your comment! We look forward to your impressions after trying your trampoline! The France Trampoline team
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Valerie A.
Rating: 3 out of 5
following a purchase from 10/05/2020
What I didn't like is really the unavailability of the items because they are accessories that are not complicated, like a shoe rack or the small ladder that can be found everywhere else and the waiting times are over 2 months so one shouldn't take advantage of that. On the other hand, there are no promotions or discounts on the amount of my order that I paid in advance.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Indeed, following the very particular period we have just gone through, our restocking has faced uncertainties that have unfortunately impacted our stock levels. We are currently facing stock shortages on a large number of references in our catalog, including the shoe rack and the access ladder to the trampoline, which are in high demand. We sincerely thank you for your patience and remind you that you can naturally cancel your order upon simple request. We remain at your disposal, the France Trampoline team
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Stéphane B.
Rating: 3 out of 5
following a purchase from 14/04/2020
Satisfied except for the delay deemed too long.
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Response from France Trampoline
Hello, thank you for your comment. We are sorry for the delays in restocking and delivery observed during the confinement period, unfortunately independent of our will. However, we remain at your disposal for any further information and wish you good times on your trampoline! The France Trampoline team
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Véronique B.
Rating: 3 out of 5
following a purchase from 04/04/2020
In general, I am satisfied but a problem with stock led to a lack of reflection on delivery. I ordered a net and the upper support for it, I only received the support, the net not being available for 2 months!! I have no use for the support without the net, I would have preferred to be offered to cancel the delivery. I therefore found a net on another site, significantly cheaper and of better quality.
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. Our restocks have indeed been heavily impacted by the events of recent months. Furthermore, our computer system does indeed manage the partial shipment of orders as soon as a reference is back in stock to delay the shipment of orders as little as possible. We apologize for this inconvenience. However, it is of course possible to cancel the order upon simple request to our services. We remain at your disposal for any further information. The France Trampoline team.
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Cynthia P.
Rating: 3 out of 5
following a purchase from 28/03/2020
Very good product, very good communication. I take away 2 stars because there is no assembly manual and the little that exists is in English. So for a product made in France, hats off!
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Response from France Trampoline
Hello, thank you for taking the time to leave us a comment. We take note of your remark and will pass the information on to the relevant service! Best regards, the France Trampoline team.
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Sophie M.
Rating: 3 out of 5
following a purchase from 29/03/2020
Very very long delay (but with the confinement problem). One of the items did not meet my expectations (no elastic in the replacement fiberglass arcs for the top of the net, unlike the original part, so quite a hassle to install).
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Response from France Trampoline
Hello, thank you for your comment. We are sorry for the delivery delays experienced during the confinement period, unfortunately beyond our control. Furthermore, regarding the fiberglass arcs, indeed these replacement parts are now offered without elastic for logistical reasons. It should be noted that the elastics did not serve to hold the arcs at all: it is rather their size, number, and adjustment that keep the net firmly in place. We remain at your disposal for any further information and wish you good times on your trampoline! The France Trampoline team.
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Bruno L.
Rating: 3 out of 5
following a purchase from 13/04/2020
Fast delivery. Satisfactory quality. One might regret the frankly improvable assembly system, especially for the net. The absence of stainless steel screws is a shame for a product intended for outdoor use.
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Response from France Trampoline
Hello, and first of all thank you for your comment. Several fixing systems were tested before adopting our current system, which has proven effective for maintaining the posts of the net over time. Once you get the hang of its installation, this system is usually quite favored by our customers! As for your screws, we have never encountered any particular issues with them: if you wish, feel free to send us a photo of the difficulties encountered, and we will send you a new set of screws. We remain at your disposal for any questions, the France Trampoline team.
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Christine L.
Rating: 3 out of 5
following a purchase from 10/04/2020
There was an order error, I received the package of another person. I had to wait.
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Response from France Trampoline
Hello, we are sorry for the problem encountered during the preparation of your order! This is a situation that happens extremely rarely, but unfortunately, you experienced it. We apologize for this error and remain at your disposal for any questions. The France Trampoline team
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Arnaud P.
Rating: 3 out of 5
following a purchase from 11/04/2020
The material is compliant. However, we had requested a small commercial gesture as we are regular customers. Every year we renew our equipment. Last year we bought a net but the zipper is of very poor quality and is already broken. No gesture was made....
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Please feel free to contact us at [email protected], we will be happy to offer you a commercial gesture to thank you for your trust and loyalty! The France Trampoline team
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Martial P.
Rating: 3 out of 5
following a purchase from 14/04/2020
For the order, everything went well, this is the second time I am renewing accessories for our trampoline, but I am a bit disappointed with the evolution of the quality of the products received, especially for the perimeter net as a whole and the new system for fixing the peripheral mat, but you can contact me to discuss it, I am at your disposal. Best regards. ***.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us this comment. Regarding the perceived quality of the net, it does seem thinner because the material of the net has evolved over the years as you have noticed. However, we guarantee that the quality and resistance of this net have nothing to envy from the model you had until now on your trampoline. Please do not hesitate to get back to us for any questions, we remain at your disposal. The France Trampoline team
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Anthony P.
Rating: 3 out of 5
following a purchase from 19/03/2020
An order placed before confinement with a very long delivery time, over 6 weeks... The delivery arrives and there is an error on the order.... Had to wait an extra week...
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. Indeed, as you pointed out, the recent events related to Covid-19 have greatly impacted our restocking, order preparation, and delivery schedules due to reduced staff and absences for childcare. However, this does not justify the error that occurred on your order: even if the situation has now returned to normal, we ask you to accept our apologies for these indeed abnormally long delays but also particularly for the preparation error on your order. The France Trampoline team.
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Manfred E.
Rating: 3 out of 5
following a purchase from 02/04/2020
Quality of the jumping mat and springs is top, but the delivery time of 3 weeks was very long.
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Loic L.
Rating: 3 out of 5
following a purchase from 19/03/2020
We received the order on April 8th, noticed a defect in the net and reported it by email that evening.......still no response!!!!!
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We apologize for the delays in our response, due to a team operating with reduced staff since the beginning of the health confinement. We are doing everything we can to respond to you quickly, and we apologize for the inconvenience caused. Counting on your understanding, The France Trampoline team
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Augustin H.
Rating: 3 out of 5
following a purchase from 18/03/2020
I had difficulty getting information about the order... the shipment was very long without any information, to this day I still have not received all the ordered products, but I have been billed and charged
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Response from France Trampoline
Hello, We confirm that your order was shipped on April 7th and handed over to the DPD carrier for delivery. We are contacting them to get more information regarding your package. We remain at your disposal for any further information. The France Trampoline team
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Sabrina A.
Rating: 3 out of 5
following a purchase from 21/03/2020
I paid *** for fast delivery (24/48h). The trampoline arrived just under 2 weeks later. There were noted delays in orders but I thought that by taking this option it would avoid these delays as it was not specified. I therefore find that there is a lack of information on the site. Moreover, there were errors to note in the description. The product seems to be of good quality. However, the manual mentions 1h30 of assembly... and it takes much longer.
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Response from France Trampoline
Hello, thank you for your comment. We regret that the delivery times, unfortunately extended at the moment due to the Covid 19 epidemic and the measures taken by various actors, including carriers, to limit its spread, have not met your satisfaction. Our delivery times are generally between 2 and 5 working days for our products, but as indicated on our site, these times are currently extended and orders can take up to two weeks to be delivered, regardless of the chosen delivery method, standard or express. Furthermore, please do not hesitate to contact us at [email protected] for any issues regarding the assembly or setup of your trampoline, we are at your disposal. Counting on your understanding, we wish you very good times on your trampoline! The France Trampoline team.
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Sylvain R.
Rating: 3 out of 5
following a purchase from 03/10/2019
The product lacks attachments; the cushion does not cover the bar sufficiently; it comes off in places as soon as the children use the trampoline.
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Response from France Trampoline
Hello, thank you for your comment. Could you please send us some photos to the address [email protected]? We will try to find a solution to resolve your issue. Best regards, the France Trampoline team
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Thomas M.
Rating: 3 out of 5
following a purchase from 19/03/2020
Everything is super actually. Unfortunately, the foam was squished into a very small box and now has pressure marks. This should be better packaged.
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Response from France Trampoline
Dear customer, thank you for your opinion, customer feedback is very important to us. We are glad that you are satisfied with the product. Regarding the foam packaging, we will soon use a different packaging system with a larger box. Best regards, your Trampolin Technik team.
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Philippe M.
Rating: 3 out of 5
following a purchase from 17/12/2019
Hello, the package arrived well but the delivery person left all the packages in the middle of the road, without checking if my husband needed help!!! Moreover, he was so rushed that he neither rang nor knocked and was ready to leave if we hadn't come out hearing the noise of his vehicle!!! Thank you.
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Response from France Trampoline
Hello, and thank you for your comment. We are sorry for the quality of service provided for the delivery of your trampoline: during the holiday season, carriers are unfortunately overloaded and this very busy period can sometimes lead to this kind of situation. We will make sure to pass on the information to the carrier nonetheless, and we apologize for the inconvenience caused. Best regards, the France Trampoline team.
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Beatrice H.
Rating: 3 out of 5
following a purchase from 10/12/2019
I have not yet installed the trampoline, probably at the end of the month, so I cannot yet evaluate the product. However, the delivery and the timeframe were very good
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Response from France Trampoline
Hello, thank you for your comment. We hope your trampoline will meet your expectations! We remain at your disposal for any questions or comments. Best regards, the France Trampoline team
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Bernard G.
Rating: 3 out of 5
following a purchase from 10/12/2019
Boxes received correctly. But very disappointed with the delivery logistics from your services. I had specified Tuesday as my day off and had to have it delivered to my workplace and transport everything to my home.
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that the delivery of your order did not meet your expectations. The holiday season can indeed sometimes cause delays in deliveries that are unfortunately beyond our control and do not reflect the quality of service we strive to provide otherwise. We apologize for the inconvenience caused and remain at your disposal for any comments or suggestions. Best regards, the France Trampoline team
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Isabelle B.
Rating: 3 out of 5
following a purchase from 24/11/2019
Rather good but the reservation and online payment were really laborious...
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Indeed, IT updates took place on our site at the time of your order. They did not cause any blocking technical problems but may have generated longer processing times than usual. We apologize for the inconveniences encountered and remain at your disposal for any further information. Best regards, The France Trampoline team
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Günther R.
Rating: 3 out of 5
following a purchase from 25/11/2019
everything great except for the payment in today's time without (on account or direct debit) that is no longer up to date.
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Sebastien R.
Rating: 3 out of 5
following a purchase from 14/09/2019
Very good product, happy with the result. However, the assembly was not as simple as described in the video...
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Response from France Trampoline
Hello, thank you for your comment! Our trampolines are designed so that their assembly can be completed in 1.5 hours by two adults, in a few steps described in the attached user manual. It is true that a single person can manage to assemble our products, but some steps will be more delicate and the total time may then exceed two hours. In any case, our team is here to assist you with any questions or advice regarding assembly: do not hesitate to contact us, we will be happy to help you! Best regards, The France Trampoline team
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Emmanuelle C.
Rating: 3 out of 5
following a purchase from 02/09/2019
The product was delivered to me damaged the first time. Fortunately, I was able to be delivered again the next day. I am happy with the responsiveness of my contact (*** I believe), very attentive. The product satisfies me but it is impossible to close the zipper, that’s the big downside... it immediately opens up, which is very dangerous for children.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. We indeed strive to address any issues encountered during delivery as quickly as possible. As for the zipper, we are very surprised as this is the first time we have received this type of comment on this range of trampolines. Would you be kind enough to send us some photos or videos to [email protected] so that we can study your request in more detail and, if necessary, assist you with the assembly of the net or even proceed with its replacement if it is defective? We thank you in advance and remain at your disposal for any further questions or comments. The France Trampoline team
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Noemie A.
Rating: 3 out of 5
following a purchase from 20/08/2019
Wrong order received. Issue resolved
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Response from France Trampoline
Hello, Indeed after checking it turns out that during the delivery of your trampoline, one box was missing. It has been immediately resent in FIRST for a second delivery 48 hours later. We apologize for the inconvenience caused and wish you very good moments on your trampoline! Best regards, The France Trampoline team
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Sylvain R.
Rating: 3 out of 5
following a purchase from 26/07/2019
Order problem, not delivered Had to call 5 times because customer service says they will call back but does not do so
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Response from France Trampoline
Hello, thank you for your comment. After checking, your order placed on Friday, July 26th in the late afternoon was indeed dispatched for shipment the following Monday, the 29th. Due to your vacation and the order specified during the order, your cushion could only be delivered upon your return in August, which explains these delays. We remain at your disposal for any further information. The France Trampoline team
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Melanie C.
Rating: 3 out of 5
following a purchase from 25/07/2019
Delivery too complicated for availability and the delivery person canceled once.
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Philippe C.
Rating: 3 out of 5
following a purchase from 13/07/2019
The products are good, the contacts are very attentive, but the delivery is terrible: it took 3 shipments and 1 month to receive everything (first package too fragile that disintegrated in transport with the loss of 4 springs out of 10, second package in cardboard but with ... 3 springs out of 4 ..., third package for the last spring that had the wrong postal code!!) Conclusion: never use Colissimo. Best regards
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Chantal M.
Rating: 3 out of 5
following a purchase from 22/07/2019
Contrary to what was planned during the order, the provider did not contact me by phone.
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Bernard S.
Rating: 3 out of 5
following a purchase from 14/07/2019
The delivery person is not good!
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M L.
Rating: 3 out of 5
following a purchase from 05/07/2019
my order was left 'pending' because 1 of the products was unavailable, and I had to contact customer service to be delivered the other products
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Renata R.
Rating: 3 out of 5
following a purchase from 14/07/2019
The trampoline expected between 2/5 working days arrived in 12 days. Communication was poor. The carrier had a significant issue, France Trampoline was not proactive in finding a solution. Otherwise, the product is very good: expect more than 15 days for delivery
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Alexandra O.
Rating: 3 out of 5
following a purchase from 25/06/2019
Fast but no contact from the delivery person specifying the time and day of delivery. Fortunately, the neighbor saw the package, it's a bit tight!
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Annick P.
Rating: 3 out of 5
following a purchase from 04/07/2019
I bought a trampoline cover that unfortunately cost me 4 times its price. Indeed, upon arrival of the product, I had the unpleasant surprise of having to pay additional fees (in addition to customs fees) even though the DHL transport fees were already exorbitant ***€ (2 times the price of the product)
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Julien W.
Rating: 3 out of 5
following a purchase from 07/07/2019
A broken plastic part in the box which was not damaged.
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Christophe L.
Rating: 3 out of 5
following a purchase from 30/06/2019
Not all items were available. The climbing net is still missing.
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Response from France Trampoline
Hello, Thank you for your comment. We apologize for this inconvenience. The net will be sent to you at the beginning of August. We remain at your disposal for any other comments and renew our apologies for this inconvenience. Best regards, the France Trampoline team.
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Marc S.
Rating: 3 out of 5
following a purchase from 26/06/2019
Very good quality product: the price may seem high but the quality is really there compared to what I have been able to see/buy elsewhere. However, the delivery is catastrophic: deadlines not respected, loss of the product at the delivery location... one piece of advice to France Trampoline: change your service provider!
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment! We are sorry that the delivery of your trampoline did not meet your satisfaction. We carefully select the carriers we work with, but it can happen, especially during the summer period, that the quality of service provided by some is not up to our expectations. We apologize for the inconveniences encountered, which are beyond our control, and remain at your disposal for any comments or questions! Best regards, the France Trampoline team.
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Laurence P.
Rating: 3 out of 5
following a purchase from 22/06/2019
Trampoline net not of the same quality as the original. Disappointed with my purchase. The green mat of the trampoline is identical so that's good
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. Our replacement parts for trampolines evolve over the years based on technical and logistical innovations, and in terms of material. Safety and quality remain at the heart of our concerns, we assure you that the net received provides the same level of effectiveness and safety as your previous material. We remain at your disposal for any questions or comments regarding your order. The France Trampoline team
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Fabrice B.
Rating: 3 out of 5
following a purchase from 09/06/2019
The customer service does not respond! A ghost service.
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Response from France Trampoline
Hello, and thank you for taking the time to leave us a comment. After checking, we confirm that we have not received any phone calls or email contact regarding your order? Our advisors respond to all inquiries promptly, usually within 24 hours. Can you please send your request by phone at 05 56 36 04 62, or by email at [email protected]? We will make sure to respond to you as soon as possible. Best regards, the France Trampoline team.
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Gerard B.
Rating: 3 out of 5
following a purchase from 20/06/2019
Good material but insufficient technical support and 'overwhelmed' when the delivery is incomplete
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Response from France Trampoline
Hello, and first of all thank you for taking the time to leave us a comment. We are sorry that the responses from our technical and commercial team did not fully satisfy you, particularly in terms of response speed. We strive to handle all requests in the shortest possible time but it can indeed happen, as in your case, that our response occurs 24 hours after contact. We apologize for this inconvenience and remain at your disposal for any further comments. Best regards, the France Trampoline team
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