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N
Rating: 4 out of 5
5 stars
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
4 star reviews
Reset filtersF
Rating: 4 out of 5
The springs were very difficult to engage
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Response from France Trampoline
Hello, thank you for your feedback
Installing the springs does indeed require some force, but the supplied spring key usually makes it easier to stretch them. We are sorry that this step was difficult for you and hope that you are now fully enjoying your trampoline!
The France Trampoline team
Installing the springs does indeed require some force, but the supplied spring key usually makes it easier to stretch them. We are sorry that this step was difficult for you and hope that you are now fully enjoying your trampoline!
The France Trampoline team
E
Rating: 4 out of 5
Very good trampoline, in accordance with its description and meets our expectations. The only downside is the 2-step ladder, but we could only put one as if some hooks were missing, so it makes a big step to climb to the trampoline.
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Response from France Trampoline
Hello, thank you for your feedback and we are glad that the trampoline meets your expectations.
Regarding the ladder, your Start Up 250 trampoline is 50 cm high and the ladder designed for this model indeed has only one step. The height of the trampoline was modified a few years ago, and the ladder has also evolved from two steps to one.
The second is therefore not intended to be installed and can be kept as a spare part.
We understand that this may cause confusion and thank you for bringing it to our attention.
The France Trampoline team
Regarding the ladder, your Start Up 250 trampoline is 50 cm high and the ladder designed for this model indeed has only one step. The height of the trampoline was modified a few years ago, and the ladder has also evolved from two steps to one.
The second is therefore not intended to be installed and can be kept as a spare part.
We understand that this may cause confusion and thank you for bringing it to our attention.
The France Trampoline team
N
Rating: 4 out of 5
Ras
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S
Rating: 4 out of 5
The shipments are very fast, it's cool
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J
Rating: 4 out of 5
all packages were received in good condition and on the scheduled day. The trampoline is obviously assembled and I find that the different assembly instructions are not obvious to use...
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Response from France Trampoline
Hello, Thank you for your positive feedback on the JUMP UP 300 trampoline. We have taken your comment about the assembly instructions into account. We will send you an email on the subject to improve ourselves. Best regards,
J
Rating: 4 out of 5
The purchased item met my needs. However, I regret the excessive packaging, which forces one to buy more than necessary, and in a world where it is important to adjust consumption, I find that a shame.
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Response from France Trampoline
Hello Julien,
Thank you for taking the time to share your experience. We are glad that the product perfectly meets your needs. We also take note of your comment regarding the packaging, which helps us continue our efforts to provide increasingly tailored solutions.
The France Trampoline team
Thank you for taking the time to share your experience. We are glad that the product perfectly meets your needs. We also take note of your comment regarding the packaging, which helps us continue our efforts to provide increasingly tailored solutions.
The France Trampoline team
F
Rating: 4 out of 5
Order shipped very quickly but stuck on the carrier's platform. Good responsiveness from France Trampoline to resolve the issue
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G
Rating: 4 out of 5
Super fast delivery but delivery points are too limited (only option more than 20 km concerning me)
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Response from France Trampoline
Hello, as our items are bulky, they are not allowed in Mondial Relay lockers and unfortunately limit the pickup points. Best regards,
L
Rating: 4 out of 5
The box is a bit damaged but no worries about the contents, products are compliant and delivery is fast.
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Response from France Trampoline
Hello, Thank you for your feedback!
M
Rating: 4 out of 5
Quality product
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Response from France Trampoline
Hello Marcos,
Thank you very much for your feedback! We are glad to know that you are satisfied with the quality of the product.
The Jump'in Spain team
Thank you very much for your feedback! We are glad to know that you are satisfied with the quality of the product.
The Jump'in Spain team
J
Rating: 4 out of 5
Delivery costs are very very expensive.
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I
Rating: 4 out of 5
Good quality
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A
Rating: 4 out of 5
I received the order which turns out to be too small, I hope to find a compromise to proceed with a standard exchange
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Q
Rating: 4 out of 5
Great trampoline. I found it a bit difficult to assemble, especially for the part at the beginning with the metal feet. The kids are thrilled anyway, the quality is very good.
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Response from France Trampoline
Hello Madam,
Thank you for your feedback and we are delighted to hear that your children enjoy their trampoline. We understand that the installation can be a bit complicated at first and we appreciate it. Do not hesitate to reach out to us if you need assistance.
The France Trampoline team
Thank you for your feedback and we are delighted to hear that your children enjoy their trampoline. We understand that the installation can be a bit complicated at first and we appreciate it. Do not hesitate to reach out to us if you need assistance.
The France Trampoline team
L
Rating: 4 out of 5
Good quality, fast and efficient
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Response from France Trampoline
Thank you very much for your positive comment. We are glad to know that you are satisfied with the quality of the product, as well as with the speed and efficiency of our service.
The Jump'in Spain team
The Jump'in Spain team
L
Rating: 4 out of 5
Everything went well
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B
Rating: 4 out of 5
Everything is fine, package arrived in good condition and complete. The strapping is a bit light, one of the items added at the last moment (protection mat) was close to falling off.
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Response from France Trampoline
Hello Béatrice,
Thank you for your feedback. We are happy that your order has arrived complete and we take note of your comment regarding the strapping.
The France Trampoline team
Thank you for your feedback. We are happy that your order has arrived complete and we take note of your comment regarding the strapping.
The France Trampoline team
G
Rating: 4 out of 5
Good customer service.
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C
Rating: 4 out of 5
Very satisfied.
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A
Rating: 4 out of 5
Premium net and protection for trampoline 430 received quickly but I still find it expensive.
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F
Rating: 4 out of 5
Very fast delivery!
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E
Rating: 4 out of 5
very good site, fast shipping but missing some items
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Response from France Trampoline
Dear Sir or Madam, We have taken your message into account and our customer service has been in direct contact with you to send you the few missing elastics. Best regards. The France Trampoline team.
I
Rating: 4 out of 5
Very good quality. The delivery of the clamp to close the vertical insertion tubes mentioned in the instructions on the website (video) was missing, making the second part of the assembly complicated, but the product meets expectations
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Response from France Trampoline
Hello Iker,
Thank you very much for your comment and for highlighting the quality of our product. We are glad to know that it meets your expectations.
We regret the absence of the clamp mentioned in the instruction video and understand that this complicated the second part of the assembly. We take your observation into account to continue improving both our accessories and the information provided to our customers.
Thank you again for your trust.
The France Trampoline team
Thank you very much for your comment and for highlighting the quality of our product. We are glad to know that it meets your expectations.
We regret the absence of the clamp mentioned in the instruction video and understand that this complicated the second part of the assembly. We take your observation into account to continue improving both our accessories and the information provided to our customers.
Thank you again for your trust.
The France Trampoline team
M
Rating: 4 out of 5
A rubber band is missing to secure the tent to the frame. I requested a resend by email yesterday. Otherwise, it looks great and was a fantastic gift.
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Response from France Trampoline
Hello Marion,
thank you very much for your feedback. We are sorry that a rubber band was missing from your order. Your request has been well received and our team is taking care of the fastest possible shipping of the missing part. We are very pleased that the product otherwise arrived well and was liked as a gift. Thank you for your trust.
The France Trampoline Team
thank you very much for your feedback. We are sorry that a rubber band was missing from your order. Your request has been well received and our team is taking care of the fastest possible shipping of the missing part. We are very pleased that the product otherwise arrived well and was liked as a gift. Thank you for your trust.
The France Trampoline Team
J
Rating: 4 out of 5
Very satisfied with the quality of the ordered items. The only downside is that the delivery was sent in 2 packages, the first received in a short time, the second, a week later, which is less secure and complicated my renovation of my trampoline.
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T
Rating: 4 out of 5
Very fast, and very good product
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H
Rating: 4 out of 5
the zip line is great, the kids are having a blast
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C
Rating: 4 out of 5
good
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J
Rating: 4 out of 5
I was expecting a connection between each stick
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C
Rating: 4 out of 5
Good product. Delivery time respected
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S
Rating: 4 out of 5
Fast delivery. The mat that protects the spring for oval 430 is a bit too big which causes it to bulge towards the jumping mat and leaves a gap between the mat and the springs
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Response from France Trampoline
Hello Sandrine,
Thank you for your detailed feedback. Please do not hesitate to contact our customer service so that we can verify the assembly and offer you an appropriate solution if necessary.
The France Trampoline team
Thank you for your detailed feedback. Please do not hesitate to contact our customer service so that we can verify the assembly and offer you an appropriate solution if necessary.
The France Trampoline team
L
Rating: 4 out of 5
Good product that meets the requirements and delivery within the indicated terms
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Response from France Trampoline
Thank you very much for your positive feedback! We are glad that the product meets your expectations and that the delivery was made on time. We wish you to fully enjoy your purchase!
The France Trampoline team
The France Trampoline team
T
Rating: 4 out of 5
I received the package well. The box was badly damaged. The delay is relatively short. About 10 days. The trampoline is not yet assembled/installed.
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P
Rating: 4 out of 5
Very satisfied
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G
Rating: 4 out of 5
Good value for money, fast delivery
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C
Rating: 4 out of 5
Niet zo makkelijk in elkaar te zetten als het in het boekje beschreven staat, verder blij mee.
P
Rating: 4 out of 5
Great trampoline. It's a job to assemble, disassembling it won't be easy, but it jumps really well, is of good quality and the kids are delighted
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D
Rating: 4 out of 5
Order compliant, but a bit expensive.....
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P
Rating: 4 out of 5
Nothing to report.
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