Customer reviews of France Trampoline

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 22 062 published reviews

Summary of reviews

The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.

4 star reviews

Reset filters
Y
Yannick D.
Rating: 4 out of 5
following a purchase from 13/01/2013
Great material, fast delivery, nothing to say trampoline is top and easy to assemble.
Translated reviews
F
François G.
Rating: 4 out of 5
following a purchase from 28/12/2012
Delivery + material OK, but assembly instructions not very detailed and especially, no explanation in French for the assembly of the protective net (only Italian and Spanish: with a slightly different system). But overall, it's good, hence the rating.
Translated reviews
Response from France Trampoline
Hello, We apologize for this issue. We noticed this setback yesterday on the instructions for the Ovalie 430 nets only. We sent you the instructions in French by email on 11/03/13 as soon as we saw this. We renew our apologies for this issue. Do not hesitate to contact us at 05 56 36 04 62 if you have any questions. The France Trampoline team.
P
Philippe P.
Rating: 4 out of 5
following a purchase from 04/12/2012
Purchase of a complete 3.60 trampoline and after-sales service (springs)
Translated reviews
N
Nicolas M.
Rating: 4 out of 5
following a purchase from 09/12/2012
We encountered some difficulties assembling the structure. The manual, a photocopy of a photocopy, was not very readable.
Translated reviews
F
Frédéric T.
Rating: 4 out of 5
following a purchase from 04/01/2013
package quickly delivered arrives properly wrapped on pallet once unwrapped the boxes were damaged apparently nothing is missing and nothing seems deteriorated maybe the promotional price was offered for this reason but this was not stated at the purchase
Translated reviews
D
Didier D.
Rating: 4 out of 5
following a purchase from 28/11/2012
Respect for commitments, respect for deadlines, respect for price.
Translated reviews
M
Marilyn N.
Rating: 4 out of 5
following a purchase from 29/12/2012
We bought a 4.30m at Jump'up. We are delighted. The trampoline really meets our expectations in terms of both quality and safety!!!!
Translated reviews
P
Pascal L.
Rating: 4 out of 5
following a purchase from 13/11/2012
We are very satisfied with the services of France Trampoline. Order, delivery, payment conditions respected. Moreover, we installed the trampoline and have no bad surprises. The kids are having a blast!!!!
Translated reviews
C
Cecile J.
Rating: 4 out of 5
following a purchase from 15/11/2012
Very good advice on the phone. Okay on the delivery. The trampoline is great. Now let's see how it holds up over time!
Translated reviews
P
Philippe Q.
Rating: 4 out of 5
following a purchase from 22/11/2012
From ordering to delivery: very serious services. Quick and easy assembly. The whole family is satisfied. Very good work.
Translated reviews
N
Nathalie B.
Rating: 4 out of 5
following a purchase from 16/12/2012
missing parts, a spring and some protections
Translated reviews
Response from France Trampoline
Hello, We sent you back the missing spring yesterday as per your request by email. It should be delivered to you today or tomorrow. We apologize for this inconvenience. We remain at your disposal for any further information. Sincerely, The entire France Trampoline team
D
David B.
Rating: 4 out of 5
following a purchase from 04/11/2012
Delivery on time. Apparently the 3.9m trampoline is of good quality but we will see over time. In terms of size for those who do not realize, 3.9m is already huge as it takes up 16m2 on the ground (there are families in Paris who live in smaller spaces). Very simple assembly including the net with the technique of the four cardinal points (start for example in the south then north then east then west and it goes by itself).
Translated reviews
A
André S.
Rating: 4 out of 5
following a purchase from 24/11/2012
FAST - SURE - FRENCH QUALITY
Translated reviews
C
Christophe D.
Rating: 4 out of 5
following a purchase from 08/12/2012
Fast delivery, nothing to complain about.
Translated reviews
L
Ludovic P.
Rating: 4 out of 5
following a purchase from 08/11/2012
Quickly delivered, well packaged but instructions not always clear, very long to assemble! (6 hours!)
Translated reviews
P
Pierre R.
Rating: 4 out of 5
following a purchase from 07/11/2012
Product conforms to the description. Delivery on time. The assembly instructions could be clearer. Overall satisfied with this purchase, hoping that the quality and longevity will be there, thank you.
Translated reviews
T
Thierry R.
Rating: 4 out of 5
following a purchase from 04/12/2012
Good investment: my daughter finds it 100 times better than the previous one (better bounce). The quality is there, assembly is relatively easy but requires the presence of two adults and three good hours. A small downside regarding delivery times: ordered on 20/12/12 and delivered on 02/01/13....
Translated reviews
Response from France Trampoline
Hello, We are delighted to see that the trampoline brings complete satisfaction to your daughter. As the weekends were close to the holidays and the carriers were on break during Christmas and New Year's, the delivery time seemed longer to you. We remain at your disposal for any further information. Sincere regards, The France Trampoline team.
P
Pierre C.
Rating: 4 out of 5
following a purchase from 02/10/2012
Fast delivery despite the Christmas holidays. The trampoline seems to be of good quality, the kids love it.
Translated reviews
M
Marie Christine V.
Rating: 4 out of 5
following a purchase from 19/11/2012
Shipping time a bit long.
Translated reviews
M
Martial L.
Rating: 4 out of 5
following a purchase from 28/10/2012
Good service and shipping speed.
Translated reviews
A
Aurèle S.
Rating: 4 out of 5
following a purchase from 02/12/2012
The product is of good quality, but the price is high. Shipping costs are high, but very fast.
Translated reviews
C
Claudine C.
Rating: 4 out of 5
following a purchase from 28/11/2012
Delivery on time in good quality packaging, easy to implement explanations, the children appreciate their Christmas gift!
Translated reviews
J
Jean-luc C.
Rating: 4 out of 5
following a purchase from 07/11/2012
70 kg package in 3 perfectly packaged parcels. Delivery assured within the announced deadlines. The material seems perfectly compliant with the advertisement on the website, but it has not yet been installed and probably will not be before the beginning of spring... In the meantime, it is stored in a dry and clean place. Thank you.
Translated reviews
P
Paul E.
Rating: 4 out of 5
following a purchase from 29/10/2012
Fast shipping, compliant product that seems to be of good quality.
Translated reviews
F
Frederic P.
Rating: 4 out of 5
following a purchase from 26/11/2012
Order compliant and fast delivery.
Translated reviews
C
Carine L.
Rating: 4 out of 5
following a purchase from 19/11/2012
Delivery in three days with package in good condition. The manual for assembly could be more explicit. Keep in mind that the customer has probably never assembled a trampoline. The circle is very hard to close. Two well-built guys struggled to do it. Specify right from the start (and not later) to fix the reinforcement bars exactly 30 cm or why not put marks on the bars. This would avoid having to mess around with a tape measure after having placed them +- at mid-height. The assembly of the safety net bars is not easy (height of fixing, pushing the foam up without displacing the upper bar while keeping the sleeve in the plastic cap...) The hook of the clamp is very useful, to tighten the bars a plumber's clamp is necessary. Once assembled, it is only pleasure for my six-year-old boy and his parents. The size of the surface is comfortable and the structure seems solid. Let's see in two years.
Translated reviews
Response from France Trampoline
Dear Sir or Madam, we understand your situation and ask you to accept our apologies for this assembly problem. Assembling a trampoline with a net generally takes 1 to 1.5 hours. However, sometimes certain parts take longer than others (the net's arch, for example). We sincerely thank you for detailing your situation to us. We take your comments very seriously in order to improve the assembly instructions and provide more specific techniques to save time and increase efficiency. We remain at your complete disposal. Best regards, the France Trampoline team.
L
Laure G.
Rating: 4 out of 5
following a purchase from 02/12/2012
Reliable site, product that seems to be of good quality, easy to install. Only the instructions for assembling the ladder leave a bit to be desired
Translated reviews
K
Karine P.
Rating: 4 out of 5
following a purchase from 23/11/2012
assembly quite simple for quick use and guaranteed sensation
Translated reviews
B
Bénédicte G.
Rating: 4 out of 5
following a purchase from 29/11/2012
order service shipping very well assembly explanation good except the top of the net is missing a rod and comes undone easily
Translated reviews
A
Alexandra P.
Rating: 4 out of 5
following a purchase from 26/09/2012
Delivery time respected, assembly clearly explained, the kids are having a blast...thank you Santa Claus!
Translated reviews
S
Stephanie C.
Rating: 4 out of 5
following a purchase from 19/09/2012
Service performed without any problem.
Translated reviews
N
Nathalie C.
Rating: 4 out of 5
following a purchase from 20/11/2012
delivery within 3 days after the order, so very fast, only downside, I was informed of the delivery on the same day.
Translated reviews
E
Etienne F.
Rating: 4 out of 5
following a purchase from 21/10/2012
I shouldn't have been able to make a mistake in choosing the purchased model. The site is a bit cluttered. But the speed of the delivery service is superb.
Translated reviews
M
Michel F.
Rating: 4 out of 5
following a purchase from 28/10/2012
The product perfectly meets my expectations. The delivery times were perfectly respected. It is a pity, however, that the offer I subscribed to did not allow me to clearly understand that a protective cover was not only available but probably necessary for outdoor use. I could only realize this after delivery, to discover that the said cover could be delivered to me at the price of 75€ + ... 88€ for shipping!
Translated reviews
Response from France Trampoline
Hello Sir, we thank you for taking the time to detail your situation. Indeed, our packs only include trampolines with net and ladder. As for the cover, it is offered on our Accessories page. We take your opinion into great consideration and will do what is necessary to highlight the protective cover on our site. Regarding the shipping costs of 88€, it is indeed a very high price but we cannot do otherwise for deliveries made to Corsica. We thank you for your understanding and ask you to accept our sincere apologies for the inconvenience caused by this situation. Best regards, the France Trampoline team.
J
Jacky R.
Rating: 4 out of 5
following a purchase from 24/11/2012
Very good service, fast delivery time. Nothing to complain about.
Translated reviews
D
Didier F.
Rating: 4 out of 5
following a purchase from 24/11/2012
Very good service. Only remark: we had indicated delivery days as requested and the delivery took place on another day when we were not at home.
Translated reviews
J
Jean Louis N.
Rating: 4 out of 5
following a purchase from 22/09/2012
Good manufacturing quality, a difficulty encountered in placing the plastic elements that hold the upper part of the net, they do not stay together!
Translated reviews
V
Veronique M.
Rating: 4 out of 5
following a purchase from 20/10/2012
Very responsive sales team when asking a question before purchase. Order delivered quickly within the expected time frame, as indicated on the site. Unfortunately for me, the delivery person came at 8:30 am while the appointment was from 10:30 am (thankfully I was there). Super product quality, very happy with this purchase, I recommend 100%. Thank you France Trampoline, our children had a blast this afternoon.
Translated reviews
S
Sébastien T.
Rating: 4 out of 5
following a purchase from 04/10/2012
Thank you, product conforms to the description, easy assembly (count about two hours for Mrs. and Mr.) even if the assembly instructions are a bit brief. It requires concentration for the sketches and explanations...
Translated reviews
P
Patrick D.
Rating: 4 out of 5
following a purchase from 25/10/2012
We are delighted with this product, the children even more. The quality, robustness, and safety are present.
Translated reviews