The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Quality product, delivered within the agreed time. The children are delighted! and so are the parents... the assembly is quite easy and quick but there is a missing tool to attach the springs when it becomes difficult because you have to pull hard to attach the spring to the support. Fortunately, a friend lent us what we needed. Without that, we risk getting hurt if we let go when the spring is tense. The tool provided is apparently not made for that. It only serves to fit the legs into the structure.
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Laetitia B.
Rating: 4 out of 5
following a purchase from 08/05/2012
I would like the delivery date to be more precise.
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Jean-michel N.
Rating: 4 out of 5
following a purchase from 20/03/2012
Ordering process and customer support really top-notch at France trampoline. I needed some advice before confirming my order; it took me less than 1 minute to get in touch with a competent advisor! However, in terms of delivery, I live in the Southeast of France, it took more than 5 working days... (order on Friday afternoon via the site => delivery on the Monday of the second week)
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Corinne D.
Rating: 4 out of 5
following a purchase from 14/05/2012
So far everything has gone very well, I am waiting for the delivery.
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Romain V.
Rating: 4 out of 5
following a purchase from 25/03/2012
Simply perfect!
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Stéphane J.
Rating: 4 out of 5
following a purchase from 01/04/2012
good order tracking
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Stéphan R.
Rating: 4 out of 5
following a purchase from 08/04/2012
Correct service and fast delivery
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Philippe R.
Rating: 4 out of 5
following a purchase from 30/03/2012
everything is fine
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Cecilia K.
Rating: 4 out of 5
following a purchase from 19/04/2012
frankly I have nothing to say everything is perfect it is a friend who recommended your brand to me and I am very satisfied! from the phone advice to delivery (super fast) everything went very well.
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Marine M.
Rating: 4 out of 5
following a purchase from 10/05/2012
Hello, in case of product unavailability, I would have liked to be debited the amount due only at the time of order preparation and not when placing the order especially when the availability date of the product is approximate. Other than this principle inconvenience, the web ordering process is correct and the phone service is pleasant (welcoming interlocutor).
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Stephane C.
Rating: 4 out of 5
following a purchase from 07/03/2012
good purchase, good value for money (jump up pack), beautiful quality, nice color, fast and efficient delivery, the site is precise, clear.
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Isabelle L.
Rating: 4 out of 5
following a purchase from 11/04/2012
When we zoom in on a product, the image unfortunately remains small.
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Laetitia V.
Rating: 4 out of 5
following a purchase from 25/04/2012
waiting for my package which is scheduled for next week but happy with the phone reception and the France trampoline site nothing to change
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Catherine M.
Rating: 4 out of 5
following a purchase from 30/04/2012
well-informed and easy-to-use website
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Emmanuel P.
Rating: 4 out of 5
following a purchase from 09/04/2012
easy assembly
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Dominique B.
Rating: 4 out of 5
following a purchase from 07/05/2012
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Stéphane B.
Rating: 4 out of 5
following a purchase from 26/03/2012
Hello I was very well advised on the choice of my trampoline, however at my order I took a double chair hammock and I would have liked more advice, I find myself without the fixing set while I thought it was included, so I have to order it and pay shipping costs which is not normal, I contacted the services who did not propose anything in commercial effort
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Response from France Trampoline
Hello Sir, Thank you for your message. We apologize for the inconvenience caused regarding your hammock order. It is indicated on the hammock page that our hammocks are supplied alone, without support or fixing set. The supports and fixing sets are indeed offered separately in the accessories section. To avoid any confusion, we will highlight this information more prominently on each product page. We remain at your disposal for any information. Best regards, the France Trampoline team.
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Marie Françoise B.
Rating: 4 out of 5
following a purchase from 07/05/2012
hello, very good quality trampoline, fast delivery but problem with the carrier: the first time he called me, we agreed on a morning delivery, being absent all afternoon, problem: he came around 4 PM, he left the package with a neighbor and the second time the carrier called me when he was in front of my house, I was absent. Too bad because at the material level everything is perfect, I recommend France trampoline
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Response from France Trampoline
Hello Madam, We are delighted that our product meets your expectations and thank you for your message. However, please excuse us for this appointment issue. During this busy period, our provider is doing its best to meet its commitments. Unfortunately, there are sometimes certain inconveniences due to a high number of deliveries. We remain at your complete disposal by phone or email. Good afternoon. Sincerely, the France Trampoline team.
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Patrice M.
Rating: 4 out of 5
following a purchase from 12/03/2012
more info on delivery would be good (tracking)
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Pascal C.
Rating: 4 out of 5
following a purchase from 29/04/2012
Very quick delivery and very professional contact. The only complaint, too bad that at this price, there is no protective cover included to protect the fabric from bird droppings and others.
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Response from France Trampoline
Hello, Thank you for your message. We currently offer trampoline + net + ladder packs at already very advantageous prices for the quality of our products. If you are still interested in a protective cover, please note that we offer this accessory for sale on our site for all sizes of trampoline. Do not hesitate to contact us for any further information. Good afternoon, Best regards, the France Trampoline team.
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Dominique J.
Rating: 4 out of 5
following a purchase from 06/05/2012
We are satisfied, only regret: not having the protective net with the package (delay of 15 days)
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Response from France Trampoline
Dear Sir/Madam, our restocking of net stock will take place this Friday, June 15. You will therefore receive your protective net next week. We thank you for your patience. Best regards, the France Trampoline team.
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Melanie P.
Rating: 4 out of 5
following a purchase from 24/03/2012
Hello, Hello we ordered on your site. The processing time for the order was very quick. However, we have a remark to make about the delivery. We received a delivery notice in our mailbox without having been informed beforehand of their arrival. It would have been wise to be informed by SMS or email of the day and time slot for delivery so that we could make arrangements to receive the package. We called the delivery unit specifying the future delivery date and they did not take our request into account (the delivery did not take place). In summary, the delivery time is longer than your order processing time. Best regards
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Elsa D.
Rating: 4 out of 5
following a purchase from 23/03/2012
I find the ordering service efficient and clear but I cannot say if I am completely satisfied as I have not yet received my trampoline.
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Eric M.
Rating: 4 out of 5
following a purchase from 27/04/2012
Long but easy assembly, a second person needed towards the end (5 hours) the new nets with fiberglass arches are really good, finish and efficiency top. As an adult (70 kg), this trampoline is very fun, super bounce, be careful as you can go very high. The entrance door and the chassis are perfect. The oval shape in 430 allows for good movement across the entire surface. 10-year-old children (25 kg) have a lot of fun and the bounce is also excellent. The only complaint is the protective cushion which is really not thick enough, especially to protect an adult. For the durability of the mat and the net with the weather and the sun, we are
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Emmanuel C.
Rating: 4 out of 5
following a purchase from 03/05/2012
Nothing to report.
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Christine O.
Rating: 4 out of 5
following a purchase from 15/03/2012
THE DELIVERY
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Eric S.
Rating: 4 out of 5
following a purchase from 22/03/2012
Satisfied with the product and the reception time
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Stephane B.
Rating: 4 out of 5
following a purchase from 28/03/2012
unfriendly delivery person, operator on the other hand helpful
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Marhorie S.
Rating: 4 out of 5
following a purchase from 02/05/2012
For now nothing
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Jerome A.
Rating: 4 out of 5
following a purchase from 02/05/2012
Too bad the net is not available at the same time as the trampoline! It was mentioned during the order
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Geneviève T.
Rating: 4 out of 5
following a purchase from 21/02/2012
Quality of the commercial service impeccable. Received the trampoline on time. The quality of the product is even beyond my expectations. Solidness, finish, and beauty of the product are all there. Thank you
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Karine L.
Rating: 4 out of 5
following a purchase from 13/03/2012
Fast delivery, good product.
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Laurent P.
Rating: 4 out of 5
following a purchase from 26/03/2012
A big thank you for the fast delivery, the birthday was perfect. We chose a jumping up 250 trampoline, impeccable for children from 6 to 88 years old.
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David M.
Rating: 4 out of 5
following a purchase from 09/04/2012
Dear Sir/Madam, We apologize for this delivery issue. Our carrier is supposed to call each customer a few days in advance to establish a delivery time. Please know that during this busy period, our provider is doing its best to meet its commitments. Please accept our sincerest apologies for the inconvenience caused. We remain at your complete disposal by phone or email. Sincerely, The France Trampoline team.
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Response from France Trampoline
When ordering small items, 19€ for shipping is excessive, a more standard and cheaper carrier should be chosen. The ordering process is impeccable but I am very disappointed with the 2 sleeves received, made of very different fabric from the ones I already had. Customer support is very good but the last 2 people I spoke to on the phone did not give the same information, which is a shame. I will probably use the site again since I have a mischievous dog who decided to tear apart my trampoline, I am buying it piece by piece. That’s also why the 19€ shipping annoys me. I already bought a protective cover on *******, cheaper and without shipping costs (but less practical I admit, also less sturdy but under the dog's teeth, same result)
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Karine D.
Rating: 4 out of 5
following a purchase from 27/02/2012
Nothing to report
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Fabienne F.
Rating: 4 out of 5
following a purchase from 25/03/2012
Happy, the trampoline meets our expectations, we will see how it holds up in use. Thank you for the quick delivery.
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Sophie M.
Rating: 4 out of 5
following a purchase from 14/04/2012
Fast shipping, ease of assembly
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Patrick H.
Rating: 4 out of 5
following a purchase from 28/04/2012
We are eagerly awaiting the safety net which will be delivered on June 15, thank you for everything, see you soon.
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Jean-luc B.
Rating: 4 out of 5
following a purchase from 28/04/2012
The site is very clear, the ongoing promotions are well explained. I am waiting for my order placed 10 days ago with an announced availability for 3 weeks.
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Jean-pierre B.
Rating: 4 out of 5
following a purchase from 27/04/2012
Site easy to use because it is clear
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