France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
Order made following a damaged cover, France trampoline customer service very responsive and professional. Diameter error of the cover, but the error was quickly corrected by customer service. The only downside, the delivery person left the order on the trampoline which did not allow me to refuse the package that did not have the correct diameter. But France trampoline took it back at their expense, and quickly sent the correct cover without charge.
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Pascal E.
Rating: 4 out of 5
following a purchase from 08/05/2021
Very long delivery time because parts are pending.
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Denis V.
Rating: 4 out of 5
following a purchase from 20/06/2021
The delivery person was very nice, he dropped off the package where it suited me and all with kindness and friendliness. It's a bit complicated to reach the office by phone and leave a message. But they are serious people in their job. A safety note, I have 8 small children and the youngest (4 years old) had the idea to go underneath while the others were playing on top. So supervision is essential, but maybe a net underneath would be welcome.
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Serge C.
Rating: 4 out of 5
following a purchase from 18/07/2021
Delivery ok, nothing to report.
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Anne Marie S.
Rating: 4 out of 5
following a purchase from 15/04/2021
The package was not delivered to the address indicated on my order. The delivery person left it in the adjacent shop. But since the shopkeeper was on vacation, his replacement was unable to find the package. Upon the manager's return on August 15, I again claimed this package that you said was delivered!! In short, an order made in June arrived after August 15 and my children could not use the trampoline to their great dismay!!
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François H.
Rating: 4 out of 5
following a purchase from 15/07/2021
The product was unavailable for several months. The order was then very easy and the delivery was quick.
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Vincent M.
Rating: 4 out of 5
following a purchase from 03/04/2021
Waiting time: 3 months!!! A bit much
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Guillaume C.
Rating: 4 out of 5
following a purchase from 11/07/2021
Good product, good overall quality. We are satisfied. However: - too bad there is no protection for the trunks of trees - assembly is not that simple: we had to use a winch to sufficiently tension the cable - too bad the "handle" cannot be easily removed for periods of non-use
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Celine C.
Rating: 4 out of 5
following a purchase from 07/07/2021
Good responsiveness
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Stephane D.
Rating: 4 out of 5
following a purchase from 16/06/2021
The product is good but the boxes received were very damaged and even torn open. The fitting of some parts remains extremely difficult with only the tools provided
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Francois P.
Rating: 4 out of 5
following a purchase from 09/07/2021
Delivery as expected and on time
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Marie Claude H.
Rating: 4 out of 5
following a purchase from 28/06/2021
very good service. Impeccable delivery. The product meets our expectations.
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Malorie B.
Rating: 4 out of 5
following a purchase from 11/04/2021
Very good item, very long to receive due to the crisis but very happy with the quality of the product
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Alain G.
Rating: 4 out of 5
following a purchase from 30/06/2021
Very good quality product easy to assemble.. I expected the ladder to be delivered with it given the amount of my purchase. Really a shame.
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Hubert B.
Rating: 4 out of 5
following a purchase from 06/07/2021
Great... a bit expensive when you detail the components!
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Marie-Anne C.
Rating: 4 out of 5
following a purchase from 02/07/2021
Delivery within the displayed deadlines, products well packaged and meeting our expectations.
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Claudine B.
Rating: 4 out of 5
following a purchase from 08/07/2021
Very good product. Too bad the assembly guide is really insufficient. The assembly time is multiplied by ten.
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Laborbe A.
Rating: 4 out of 5
following a purchase from 15/04/2021
Very satisfied with the phone order. For the delivery, it was not expected so our package was dropped off at our nephew's place.
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Arnaud B.
Rating: 4 out of 5
following a purchase from 11/05/2021
Long delivery times due to stock shortages
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Brigitte J.
Rating: 4 out of 5
following a purchase from 04/07/2021
Good product. Good value for money. Fast shipping. My grandchildren are thrilled.
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Jean B.
Rating: 4 out of 5
following a purchase from 01/07/2021
Top, from order to delivery. Product as described and perfectly adjusted. I recommend this site.
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Justin B.
Rating: 4 out of 5
following a purchase from 14/04/2021
Good quality of the trampoline meets my expectations, however I find that the springs or the trampoline makes a lot of noise when jumping on it, I would like to have a solution to this problem if possible, thank you
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Claude T.
Rating: 4 out of 5
following a purchase from 26/06/2021
Excellent service, product completely as expected. Rating 9/10
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Vélu J.
Rating: 4 out of 5
following a purchase from 27/06/2021
I am very satisfied with the product. The only downside was the delivery which took longer than indicated.
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Elisabeth B.
Rating: 4 out of 5
following a purchase from 18/06/2021
I had indicated my days of absence and that was not taken into account! The package arrived in my absence but thanks to the phone, we were able to arrange!
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Anne-Laure M.
Rating: 4 out of 5
following a purchase from 24/06/2021
It would have been preferable to include the instructions for attaching the protective cushion with the bungee cords. I had to call. They sent it to me by email. It was very good but it would have saved time for both you and me.
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Maurice F.
Rating: 4 out of 5
following a purchase from 28/05/2021
Nothing to say
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Vincent P.
Rating: 4 out of 5
following a purchase from 19/06/2021
Reasonable delay and delivery person who helped with unloading. Good packaging.
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Eric M.
Rating: 4 out of 5
following a purchase from 15/04/2021
No problem except that the ladder arrived well after the trampoline.
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Monique P.
Rating: 4 out of 5
following a purchase from 21/06/2021
Serious in communication and especially in delivery. 9
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Frederic C.
Rating: 4 out of 5
following a purchase from 16/06/2021
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Michael D.
Rating: 4 out of 5
following a purchase from 11/06/2021
positive
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Karine G.
Rating: 4 out of 5
following a purchase from 09/05/2021
Perfect
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Marie Claude D.
Rating: 4 out of 5
following a purchase from 08/06/2021
very good
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Jean-Marc V.
Rating: 4 out of 5
following a purchase from 13/06/2021
Excellent product. Quick response. Delivery very average (packages torn, taped. Fortunately, no loss of ordered material).
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Cathy L.
Rating: 4 out of 5
following a purchase from 17/06/2021
Very good
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Annie L.
Rating: 4 out of 5
following a purchase from 15/06/2021
For my last order, no worries. However, for the previous order, you sent me a return slip for a trampoline net that did not match, but I still have no refund.
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F
François G.
Rating: 4 out of 5
following a purchase from 09/06/2021
Excellent after-sales service
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Goux P.
Rating: 4 out of 5
following a purchase from 06/04/2021
The material is of good quality but getting the parts is very difficult.
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Ibrahim L.
Rating: 4 out of 5
following a purchase from 13/06/2021
Fast service and product performance as shown in the photo
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