Customer reviews of France Trampoline

9,4 /10

Based on 22 173 published reviews

5 16,5k 74% 4 4 939 22% 3 463 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.

4 star reviews

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Jean-Pierre B.

Published on 24/11/2020 à 19h39 following a purchase from 20/09/2020

product corresponding to my order

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Jean-Pierre D.

Published on 23/11/2020 à 17h42 following a purchase from 13/10/2020

Perfect

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Sabine C.

Published on 23/11/2020 à 16h46 following a purchase from 09/10/2020

Product conforms to the description

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Emmanuel D.

Published on 23/11/2020 à 10h17 following a purchase from 07/10/2020

this new net does not really differ from the first delivered and is not perfectly adapted..

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Grégory R.

Published on 23/11/2020 à 09h13 following a purchase from 11/09/2020

The delays are long so that's why I didn't give 5 stars but they don't sell you dreams from the start. The follow-up is done correctly. Impeccable!

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Christophe C.

Published on 15/11/2020 à 17h54 following a purchase from 08/09/2020

Good advice by phone

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Karen F.

Published on 15/11/2020 à 09h58 following a purchase from 12/12/2019

Très bien

Beatrice H.

Published on 08/11/2020 à 14h43 following a purchase from 24/08/2020

Delivery a bit too long, over a month

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Aurelie G.

Published on 05/11/2020 à 16h43 following a purchase from 07/09/2020

I ordered a protective cover for my trampoline and I wasn't sure I made the right choice. I still have doubts because I haven't covered the whole trampoline. It wasn't specified that with the safety net it is not easy to install.

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Rachel D.

Published on 04/11/2020 à 09h26 following a purchase from 02/09/2020

I ordered a trampoline for my daughter's birthday. Fortunately, the first part of the package containing the trampoline arrived on time despite a late order. However, the second part containing the protective cover was delivered to another person with the same name, same first name, same address, "bizarre coincidence". After discussing with the delivery people, everything was sorted out. I recommend this product

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Henri K.

Published on 27/10/2020 à 16h40 following a purchase from 16/09/2020

Product conforms but no explanations on how to fix the net.

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Pascal M.

Published on 20/10/2020 à 17h22 following a purchase from 20/05/2020

Great product with this oval trampoline. It fits well in our garden. It is very sturdy and resistant for our 2 teenagers. We are very happy with our purchase. Small downside: the net closure does not go all the way down, which requires caution when getting on and off the trampoline.

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Nadège M.

Published on 19/10/2020 à 14h19 following a purchase from 29/05/2020

the site encountered many problems with the delivery of our trampoline. We finally found common ground. We are delighted with the trampoline, super quality.

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Michele J.

Published on 19/10/2020 à 12h31 following a purchase from 31/08/2020

The products match my choice and are correct and very well suited.

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Marie Laure P.

Published on 18/10/2020 à 15h11 following a purchase from 29/06/2020

It's a shame that we had to wait several months between the time of the order and the time of delivery

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Gerard B.

Published on 16/10/2020 à 12h32 following a purchase from 18/07/2020

very good product, satisfied except for the 2 months wait before receiving the order but we were informed at the time of ordering

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Charlene L.

Published on 15/10/2020 à 21h15 following a purchase from 01/07/2020

Good product but extremely long delivery time

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Guy D.

Published on 15/10/2020 à 13h55 following a purchase from 10/06/2020

quality material used for many years

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Heloise R.

Published on 14/10/2020 à 17h27 following a purchase from 18/05/2020

Very good quality trampoline but very long to assemble, you need to have strength. We still haven't managed to assemble the ladder... Too bad the delivery time was so long and that we received the whole thing in several parts (6-8 weeks apart)

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Sarah C.

Published on 14/10/2020 à 15h55 following a purchase from 30/05/2020

Too bad the delivery took so long even if I understand the COVID context but still several months. And especially 2 separate deliveries the trampoline after 3 months and the anchoring kit another 2 months later... Otherwise, effective phone contact to get information on the deadlines and change a delivery address given the delay. Too bad the phone details were not changed at the same time as the address. This generated some misunderstandings with the delivery person....

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Emmanuel D.

Published on 14/10/2020 à 14h19 following a purchase from 25/05/2020

The period (in full confinement) was not very conducive to an order but it was successful. Thank you

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Christine A.

Published on 14/10/2020 à 12h27 following a purchase from 02/08/2020

good

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Marc M.

Published on 14/10/2020 à 08h36 following a purchase from 23/08/2020

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Stéphanie C.

Published on 13/10/2020 à 12h15 following a purchase from 10/08/2020

Order of a trampoline with accessories. The net received did not work (too short) After 2 complaints, received a new net that closes perfectly well. So satisfied with the customer service and quality

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Marie-Claude P.

Published on 13/10/2020 à 09h55 following a purchase from 11/05/2020

Apart from the delay between the order and delivery being way too long probably due to COVID, very good service

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Jean-François L.

Published on 12/10/2020 à 18h12 following a purchase from 27/05/2020

a bit long delay

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Gilles P.

Published on 11/10/2020 à 21h27 following a purchase from 12/05/2020

Small note regarding the remaining items to be delivered. It would have been desirable to keep the customer informed about the remaining items to be delivered a week before delivery, for example. Otherwise, very good quality product.

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Marie Ange D.

Published on 10/10/2020 à 19h48 following a purchase from 23/08/2020

Delivery as expected. No size issues, very happy with the good quality product, perfect. Very complicated product to find as large trampolines are not available on other sites.

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Stéphanie D.

Published on 10/10/2020 à 18h36 following a purchase from 03/06/2020

Very satisfied with the purchased product, customer service is available and responsive. Only small downside is the delivery time... Otherwise, I would have given 5 stars.

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Christian C.

Published on 05/10/2020 à 10h58 following a purchase from 24/08/2020

very good, immediate

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Stephanie R.

Published on 04/10/2020 à 18h42 following a purchase from 21/06/2020

Very friendly staff, attentive and good advice.

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Emmanuel D.

Published on 04/10/2020 à 13h52 following a purchase from 25/07/2020

Perfect; A missing arc was resent within 8 days

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Stéphane L.

Published on 03/10/2020 à 10h14 following a purchase from 08/06/2020

Product out of stock, so very long delay with little visibility on the restocking timeline. Otherwise, very good quality of the product, and it's what I was looking for, so keep going with this type of range different from the competition.

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Nolwenn F.

Published on 30/09/2020 à 10h46 following a purchase from 26/03/2020

Quality product but issues with delivery tracking. A delay was announced (2 months) and was not respected. I called for the first time (after 3 months) and they could not provide me with information about the delivery. Strangely, it was only after sending an email threatening to cancel my order that I received a delivery tracking email in the following days.

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Roger L.

Published on 28/09/2020 à 18h33 following a purchase from 22/06/2020

GOOD

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Anne S.

Published on 28/09/2020 à 14h48 following a purchase from 03/08/2020

A trustworthy company that provides quality material but regrettable stock shortages especially in summer when one uses their trampoline

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Gerard L.

Published on 27/09/2020 à 17h34 following a purchase from 17/06/2020

Anchoring kit not suitable, straps too long???

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Martine B.

Published on 27/09/2020 à 17h10 following a purchase from 23/07/2020

The service is adapted and conforms to the order. The shipping date was delayed but well received.

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Sabrina S.

Published on 27/09/2020 à 15h18 following a purchase from 14/08/2020

Very satisfied with the order. Very good product to recommend without hesitation.

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Nadine C.

Published on 24/09/2020 à 14h21 following a purchase from 01/06/2020

good service. but delivery difficulties: significant delay presumably due to the current health situation

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