Customer reviews of France Trampoline

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Olivier G.

Rating: 4 out of 5

Published on 18/06/2018 à 19h35 following a purchase from 26/05/2018

Satisfactory.

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Edith O.

Rating: 4 out of 5

Published on 18/06/2018 à 16h11 following a purchase from 27/05/2018

Delivery on time. Assembly instructions sometimes very brief with missing steps that led us to undo the structure to redo it the right way!

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Guy M.

Rating: 4 out of 5

Published on 18/06/2018 à 15h56 following a purchase from 28/05/2018

no P.B.

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Christian M.

Rating: 4 out of 5

Published on 18/06/2018 à 14h51 following a purchase from 25/05/2018

GOOD PRODUCT EXCEPT THE ASSEMBLY INSTRUCTIONS NEED IMPROVEMENT!

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Lecroel B.

Rating: 4 out of 5

Published on 18/06/2018 à 13h51 following a purchase from 26/05/2018

The order went well, the carrier was okay, the deadlines were respected. The mat corresponded to the description. I bought a trampoline mat to replace a 10-year-old mat, I turned to France Trampoline because the seller of the previous mat no longer exists. The received mat is suitable, it is a bit cheaper but of much lower quality in terms of seams and especially it bounces much less than the previous one which was from the profline or proline range. In summary: I am satisfied to have been able to replace the mat even if I regret not having found a product of equivalent quality to the previous one.

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Cendrine C.

Rating: 4 out of 5

Published on 18/06/2018 à 12h51 following a purchase from 26/05/2018

clear site, explicit order tracking, good contact with the delivery person

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Clémence C.

Rating: 4 out of 5

Published on 18/06/2018 à 08h54 following a purchase from 27/05/2018

Not enough info about the use of trampolines, the size. Lots of choices and not enough guidance

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Françoise J.

Rating: 4 out of 5

Published on 17/06/2018 à 16h39 following a purchase from 25/05/2018

very good

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Angelique H.

Rating: 4 out of 5

Published on 17/06/2018 à 13h39 following a purchase from 16/05/2018

excellent after-sales service

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Hervé B.

Rating: 4 out of 5

Published on 16/06/2018 à 21h45 following a purchase from 28/04/2018

The black cap replaced the original cap identically. However, the fiberglass rods are shorter than the originals. Extensions are provided. Two are needed for one rod. The number of extensions is therefore insufficient compared to the number of rods.

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Jean-remi D.

Rating: 4 out of 5

Published on 16/06/2018 à 15h31 following a purchase from 16/05/2018

Not easy to find the spare part we needed for our trampoline, but an exchange by email helped to find the right reference

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Jacques D.

Rating: 4 out of 5

Published on 16/06/2018 à 08h44 following a purchase from 17/05/2018

Good

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Louis A.

Rating: 4 out of 5

Published on 15/06/2018 à 21h17 following a purchase from 04/05/2018

I am satisfied with my purchase and the delivery despite the delay as the product was being restocked. The only negative point: difficulty in assembling the net without an assembly note provided.

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Esther C.

Rating: 4 out of 5

Published on 15/06/2018 à 13h20 following a purchase from 25/05/2018

Very good quality product and I trust its rigidity (already had one before). Very fast shipping and delivery. However, the carrier offers time slots between 9 am and 3 pm!! Worse than EDF or GDF! They ring and leave immediately, not even having time to receive the package.

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Piette J.

Rating: 4 out of 5

Published on 15/06/2018 à 12h29 following a purchase from 21/05/2018

Nothing to say about the order placement, its payment, and the delivery. However, the delivered products (spare parts: net and protective cushion) are not quite identical to the originals and required some 'DIY' to adapt them to the trampoline (e.g., adjusting the support frames of the net, which had to be repositioned). Moreover, the quality of the cushion does not seem to be the same as that of the original cushion (thinner and lighter). We will have to see about the durability.

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Marc G.

Rating: 4 out of 5

Published on 15/06/2018 à 10h14 following a purchase from 24/05/2018

It was about replacing the protective net of the trampoline purchased in 2011 as well as 2 caps: - net replacement OK - the diameter of the 2 delivered caps did not match, problem remedied by a new delivery in very quick time. I continue to place my utmost trust in France Trampoline ***

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Michel M.

Rating: 4 out of 5

Published on 14/06/2018 à 20h36 following a purchase from 03/03/2018

good phone reception

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Alex C.

Rating: 4 out of 5

Published on 12/06/2018 à 19h11 following a purchase from 21/05/2018

Very efficient and friendly.

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Bernard G.

Rating: 4 out of 5

Published on 12/06/2018 à 11h12 following a purchase from 22/05/2018

Order processed and delivered quickly.

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Magali C.

Rating: 4 out of 5

Published on 11/06/2018 à 20h26 following a purchase from 14/05/2018

Very good and faster than expected.

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Tanguy D.

Rating: 4 out of 5

Published on 11/06/2018 à 19h29 following a purchase from 17/05/2018

Nothing to report

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Jean-christophe R.

Rating: 4 out of 5

Published on 10/06/2018 à 13h55 following a purchase from 13/05/2018

Nothing to report

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Philippe S.

Rating: 4 out of 5

Published on 06/06/2018 à 19h59 following a purchase from 15/05/2018

Everything is okay regarding the product, the order, and the delivery to the carrier. Then a fiasco from the carrier to the house. The package never arrived, I had to take time off to go pick it up from your provider.

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Gladys D.

Rating: 4 out of 5

Published on 05/06/2018 à 19h38 following a purchase from 14/05/2018

Fast delivery

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Isabelle C.

Rating: 4 out of 5

Published on 05/06/2018 à 15h16 following a purchase from 10/05/2018

Ease of ordering and timely delivery

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Comite Des Fetes V.

Rating: 4 out of 5

Published on 05/06/2018 à 14h37 following a purchase from 14/05/2018

Everything was perfect: No issues!!! Keep it up and success will be assured!

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Nathalie B.

Rating: 4 out of 5

Published on 05/06/2018 à 08h29 following a purchase from 05/05/2018

France Trampoline is very attentive to its customers. When I ordered my jumping mat, they called me back to check if I had taken the right dimensions. So don't hesitate to place an order or call them beforehand, very good team. Thank you.

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Chantal M.

Rating: 4 out of 5

Published on 04/06/2018 à 15h43 following a purchase from 12/05/2018

Very good product, meets our expectations. Assembly is a bit more complicated than expected. Delivery on time.

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Elodie J.

Rating: 4 out of 5

Published on 04/06/2018 à 10h46 following a purchase from 04/05/2018

Very good

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Dominique B.

Rating: 4 out of 5

Published on 04/06/2018 à 09h46 following a purchase from 12/05/2018

Order delivered quickly, product matching my search.

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Isabelle R.

Rating: 4 out of 5

Published on 03/06/2018 à 18h57 following a purchase from 12/05/2018

Product conforms to the description. Happy child. To see in use and over time.

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Marion N.

Rating: 4 out of 5

Published on 03/06/2018 à 16h27 following a purchase from 14/05/2018

Fast and compliant delivery for a trampoline replacement mat. The price remains high.

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Ingrid H.

Rating: 4 out of 5

Published on 03/06/2018 à 10h53 following a purchase from 12/05/2018

Very good trampoline. Small downside for the instructions.

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Isabelle M.

Rating: 4 out of 5

Published on 01/06/2018 à 19h24 following a purchase from 08/05/2018

the trampoline is great and we really liked the online advice. Small downside about accessing the trampoline: we did not understand that the access was so high and that the ladder was almost mandatory. We now help ourselves with a chair and our children are very happy on this trampoline. thank you.

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Jerome D.

Rating: 4 out of 5

Published on 31/05/2018 à 16h18 following a purchase from 09/05/2018

I am generally satisfied with the ordering process despite the fact that I could not order the desired product online at the right price. I was able to place my order over the phone and everything went well. Regarding the assembly, everything is okay and well explained in the manual. However, concerning the quality of the material, the protective fabric on the sides is already unstitched by about 10cm. How do you handle customer service in this case? Do you replace the fabric? Thank you in advance for your response and I remain at your disposal for any further information. Best regards ***

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Response from France Trampoline Published on 10/05/2018

Hello, Thank you for your comment and we are sorry for the defect noticed on your trampoline. To resolve this situation as quickly as possible, we invite you to send us some photos of the fabric where it is unstitched, so that we can study a warranty request. We will get back to you within 48 to 72 hours to keep you informed of the follow-up to your file. In the meantime, we remain at your disposal for any further information. The France Trampoline team

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Chad B.

Rating: 4 out of 5

Published on 31/05/2018 à 15h18 following a purchase from 10/05/2018

good quality, nice bounce, my son and I are delighted

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Sebastien M.

Rating: 4 out of 5

Published on 30/05/2018 à 16h43 following a purchase from 07/05/2018

-

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Didier F.

Rating: 4 out of 5

Published on 30/05/2018 à 16h32 following a purchase from 07/05/2018

I ordered 'posts' for the trampoline (a tornado had played with them)... The posts arrived well with a small difference: they are of a smaller diameter!

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Vincent B.

Rating: 4 out of 5

Published on 30/05/2018 à 16h23 following a purchase from 08/05/2018

We are flooded with emails upon order placement. Then the delivery tracking is non-existent. You should take a cue from Chronopost so that your tracking is actually one. For example: We have information on exchanges between different logistics platforms but no estimated delivery date...

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Augusta F.

Rating: 4 out of 5

Published on 29/05/2018 à 10h39 following a purchase from 07/05/2018

Good quality of the product. In terms of price, it would be very appreciated if the ladder and/or a protective cover were included. The weak point: delivery (driver not finding the address, expedited delivery as he did not park correctly, preventing proper control and delivery drop-off at the right place).

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