Customer reviews of France Trampoline

9,4 /10

Based on 22 065 published reviews

5 16,4k 74% 4 4 934 22% 3 462 2% 2 114 1% 1 172 1%

Summary of reviews

France Trampoline consistently delivers on reliability and quality, with many reviews noting fast, on-time delivery and items arriving perfectly packaged for easy setup. The positive experiences highlight solid, well-made trampolines and accessories, easy-to-follow assembly instructions, and cables or ratchet straps that enhance tension and safety during setup. Customers also emphasize responsive service and the overall enjoyment the products bring to families, including kids and multiple generations, along with easy replacement parts and a long-lasting impression of durability.

4 star reviews

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Laetitia C.

Published on 09/08/2016 à 10h50 following a purchase from 13/07/2016

Very good quality trampoline. My 2 boys (7 years and 2 years) are having a blast especially since we got a 3.90, there's plenty of fun to be had safely.

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Sylvette D.

Published on 08/08/2016 à 20h45 following a purchase from 17/07/2016

very good rating

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Bernard M.

Published on 08/08/2016 à 16h18 following a purchase from 16/07/2016

Good service overall. The only downside concerns the protectors for the posts. The photo shows 6 protectors while the price is a unit price, without it being clearly stated. We needed 6 protectors and only received one. We had to place another order and pay for shipping again.

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Berangere F.

Published on 08/08/2016 à 14h51 following a purchase from 12/07/2016

order well executed within the allotted time, the only thing is that we had to block the day to wait for the carrier who finally delivered around 5 PM, and left the package in the alley ?in front of the cars?and did not help us to put it in a more tactical place despite the weight. He explained that many of his colleagues were on vacation and that he was therefore overwhelmed ?hence the late delivery time?and rushed. Regarding the trampoline, it meets our expectations, the only small downside would be the opening to access it we are afraid that the net will wear out over time ?we would have preferred a closure?and we looked if we were going to change it the cost of it is quite significant ?***??and the green protective cover ?to hide the springs?that we cannot put on correctly because of the ladder.

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Response from France Trampoline Published on 13/07/2016

Hello Madam, We apologize for the small inconvenience caused by the delivery person. The delivery person can be very helpful in assisting you to place the trampoline in your desired location, but he is not obliged to do so, particularly for insurance and liability reasons. Unfortunately, it is true that during the summer vacation period, delivery people have busier schedules, which may explain why he did not take the time to provide you with this service, which he is not required to do. Regarding the closure of the Access trampoline net, it consists of 2 overlapping net panels, as mentioned on the product sheet. Our Access range includes the basics of the trampoline, at a reduced price. However, if you were interested in a trampoline with a net equipped with a zipper closure, we would have naturally recommended a model from our Jump'Up range. If you have any other questions, please know that we remain at your disposal. The France Trampoline Team.

Natalie G.

Published on 08/08/2016 à 11h35 following a purchase from 17/07/2016

Delivered on time, courteous delivery person who calls before coming which is very good. Too bad to have to block an entire day to wait for the delivery person, I don't call that an appointment...

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Frederic M.

Published on 08/08/2016 à 11h18 following a purchase from 16/07/2016

Order dispatched quickly. Delivery on the agreed day. No issues

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Kâli D.

Published on 07/08/2016 à 12h11 following a purchase from 14/07/2016

Trampoline delivered quickly and meets our expectations

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Christophe R.

Published on 07/08/2016 à 11h12 following a purchase from 12/07/2016

Delivery on time. Slightly deformed box but no damage. Easy assembly and good quality material.

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Jean-noel M.

Published on 07/08/2016 à 08h10 following a purchase from 13/07/2016

Good quality. Well packaged. Ladder not easy to assemble. Assembly time is a bit too long. Anchoring system not great. Might need a protective cover. Final result (good finish) is largely satisfactory compared to other trampolines I have had. See wear over time. Best regards.

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Thibert P.

Published on 06/08/2016 à 12h22 following a purchase from 13/07/2016

Good quality product and as described.

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Stephanie V.

Published on 05/08/2016 à 15h20 following a purchase from 14/07/2016

I would have rated it very good if there hadn't been a missing part. But the customer service handled the problem well.

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Pascal P.

Published on 04/08/2016 à 19h23 following a purchase from 12/07/2016

delivery on time and good quality material. satisfied for now

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Alain O.

Published on 04/08/2016 à 15h43 following a purchase from 10/07/2016

No problem with the order. For the delivery, there was a delay issue. Your service asked me to call the carrier, but that should have been done by your service, not asking the customer to take care of it. Upon delivery, the protective film was no longer there and one package was torn open with 2 loose metal pieces.

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Sabrina D.

Published on 04/08/2016 à 10h49 following a purchase from 15/07/2016

Great product of good quality. Easy assembly. Nice team

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Pascale C.

Published on 03/08/2016 à 14h53 following a purchase from 10/07/2016

Good quality, difficult assembly.

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Lilia P.

Published on 02/08/2016 à 19h52 following a purchase from 22/06/2016

Fantastic telephone attention, very enlightening and truthful in the information. The downside is that one product said it was in stock and in the end, the order came in two shipments. Thank you for the attention.

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Carole C.

Published on 02/08/2016 à 19h35 following a purchase from 04/07/2016

This new net is of better quality, finer mesh, secured access. However, the perimeter of the carbon fiber arc is not large enough (missing 10 cm) to fit everything correctly. There are 10 cm left where the elastic is visible and unprotected. Overall, we are happy.

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Response from France Trampoline Published on 07/07/2016

Hello, we apologize for this inconvenience. An advisor will contact you to validate certain installation points with you. If necessary, he will send you an extension for the fiberglass arc. We remain at your disposal if you have any other comments. The France Trampoline team.

Christian M.

Published on 02/08/2016 à 10h34 following a purchase from 11/07/2016

Correct. Fast and without problems.

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Denys B.

Published on 01/08/2016 à 16h56 following a purchase from 01/06/2016

No problem. Conforms to my request

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Betty P.

Published on 01/08/2016 à 12h16 following a purchase from 27/06/2016

It's a shame that I had to buy a complete kit of poles, foam, fiberglass rods AND NET to replace the safety net. Costing around *** for a product that is not worth ***.

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Jean Stephane M.

Published on 01/08/2016 à 08h28 following a purchase from 10/07/2016

The order went well and the scheduling for delivery was good too. The product is of quality (robustness, quality of the fabric). Assembly is complicated in some aspects (mainly the angles that need to be perfect) and we had to work together with 4 people to achieve it. A beautiful product that I hope will last over time.

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Anne P.

Published on 31/07/2016 à 20h11 following a purchase from 23/05/2016

The trampoline is perfect and suitable for everyone from the smallest to the largest. One concern: the delivery of the additional order which was very laborious... Cancellations in cascades... It lasted a week! A concern, not really a problem.

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Aurélie R.

Published on 31/07/2016 à 12h34 following a purchase from 31/05/2016

Calculating the object in relation to the ground was easy thanks to the data. Trampoline conforms to the description and notable quality. Delivery matched the given timeframe. Delivery person (*** from Chaumaz transport) super nice, efficient, in short, pure happiness. My daughter, her friends, and I are delighted!!

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Elvine L.

Published on 31/07/2016 à 12h17 following a purchase from 02/06/2016

Very good service

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Nelly L.

Published on 30/07/2016 à 12h41 following a purchase from 26/06/2016

Nothing to say, customer service always impeccable!

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Bruno M.

Published on 29/07/2016 à 14h57 following a purchase from 28/06/2016

Received on time in good condition. A bit difficult to assemble regarding the parts to be fitted. Plan to have a mallet and a wooden board and a strong clamp to reorient the holes towards the pegs. Stable product. Appears solid.

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Eric G.

Published on 29/07/2016 à 13h32 following a purchase from 06/07/2016

Quality material and very fast shipping

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Claude S.

Published on 28/07/2016 à 21h51 following a purchase from 04/07/2016

Product conforms to the order. Delivery as planned and very nice and helpful delivery person. Very good.

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Stephane B.

Published on 28/07/2016 à 13h23 following a purchase from 05/07/2016

The order did not arrive at the scheduled time but 4 hours later. Otherwise, the ordered spring is not the corresponding one, not very serious...... for the rest no worries.

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Aurelie G.

Published on 28/07/2016 à 08h33 following a purchase from 06/07/2016

Nothing to say. Very good service.

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Jean Claude M.

Published on 27/07/2016 à 10h38 following a purchase from 07/07/2016

I hope it holds up as well as the first one????

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María M.

Published on 26/07/2016 à 17h10 following a purchase from 03/07/2016

Improve the assembly instructions

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Jean Luc L.

Published on 25/07/2016 à 21h31 following a purchase from 01/07/2016

No worries

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Monsieur D.

Published on 22/07/2016 à 16h13 following a purchase from 29/06/2016

Good phone service too.

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Jacques B.

Published on 21/07/2016 à 16h10 following a purchase from 29/06/2016

Improve the delivery system: more precise time slots, prior information on accessibility (in my case, the delivery person arrived with a large truck, impossible to go up the path leading to the garden. I had to carry the device in pieces).

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Julien B.

Published on 21/07/2016 à 13h58 following a purchase from 23/06/2016

Quality material and service to match.

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Carlos Q.

Published on 21/07/2016 à 13h58 following a purchase from 20/06/2016

Yes, I am satisfied and would recommend to others

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Guillaume J.

Published on 21/07/2016 à 10h19 following a purchase from 30/06/2016

We are satisfied with the product and the after-sales service requested due to a missing item in the delivery.

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Juliette R.

Published on 20/07/2016 à 08h29 following a purchase from 24/06/2016

Very good trampoline delivered quickly, robust and safe. However, the assembly instructions are very poorly made and it took more than 2 hours for 2 handy adults to assemble everything!!!!

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Florence C.

Published on 19/07/2016 à 20h43 following a purchase from 27/06/2016

Following a delivery problem, the solution was quick and met our expectations, 4 stars and not 5 because there was this delivery problem

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