Customer reviews of France Trampoline

Good product. Well delivered.

Very good quality of the product - perfect packaging - very clear assembly instructions - my 5-year-old daughter spends her time on the trampoline and even the parents join in. I highly recommend this site - the quality of the product has nothing to do with what is sold in supermarkets or sports stores.

Simple service but respecting the order. The delivery time of 3 to 5 days was not fully respected. We are very satisfied with the material and the customer service of FT.

Order arrived late (afternoon instead of announced morning) due to the carrier, independent of France Trampo. Order arrived incomplete, notified France Trampo by email. France Trampo called me back the same day, apologized for the inconvenience, and IMMEDIATELY resent the missing package without even waiting for the carrier's confirmation: excellent customer service. The trampoline is in accordance with the description.

Lightning delivery, but a lot of difficulties to obtain a paid invoice.

Very good material and complete - so nothing to report. Small downside: The assembly instructions provided could be more explicit to avoid difficult disassemblies, especially regarding the assembly of the "feet".

Correct

Nothing to complain about the order/delivery service. Fast, compliant. For the quality of the trampoline, we will wait a few months of use.

Good site. Quite expensive but it's quality.

I followed your assembly instructions to the letter, they are not very clear, the different parts are not numbered and moreover the green fabric pole covers you say should be put on after fixing the poles when they should be put on before because the poles are high and we are not tall enough to put them on. SO WE got caught. WE HAD to disassemble it again. Thank you for your efficiency.

Material conforms to the order and is of very good quality (purchase to replace another trampoline). The delivery leaves something to be desired. The telephone reception and appointment scheduling went perfectly, the time slot could be refined in the morning and the driver respected it. But he could not (or did not want to) take the access road to my house, so I had to take my wheelbarrow and eventually bring my car down to carry the package back up. The driver did not have a hand truck and did not help me unload the package (a trampoline weighs a certain amount!). I was clearly the last customer as the truck was almost empty. I have had deliveries before, but this is the first time I had to go get the delivery at the bottom of my path; fortunately, the fuel delivery driver does not make me go back and forth with a bucket.

Purchase of a jumping mat. Old one worn out. Good reception, product received corresponds to what we ordered, fast delivery, good site to recommend

Delivery okay, friendly driver, product meets the expectations of the whole family. But four safety net attachments broke in the first few hours.

very helpful and friendly

the anchoring kit is a bit light. I was supposed to receive a free trampo foot, I did not receive it. Good quality trampoline.

The service has been good, we would recommend the page to others. To improve, perhaps the transportation price which seems excessive to me.

assembly instructions not precise enough. Specific point regarding the installation of extensions.

Pickup at the logistics platform. Dynamic and professional staff on site.

Good responsiveness from the provider

Very good service

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The time between ordering and delivery was faster than I thought. I am very happy.

Good information over the phone Impeccable delivery Super product

The product perfectly matches the use my children want to make of it; The delivery time was perfect.

Satisfactory service: advice, product quality, shipping price: no one at home to receive the package, I had to go pick up the package at the logistics depot. Not great!

Quality trampoline. Slight issue with assembly: the legs cannot clip onto the frame, the tubes being too difficult to rotate. Delivery without problems. Assembly hotline available.

Good service overall. The delivery posed no problems even if the desired time slot was not entirely respected. The after-sales service is quite correct: A spring was missing during the assembly of the trampoline which was immediately sent to me.

good service item arrives quickly

Quick order taking, processing and delivery a bit slow without notification

Good service overall. The delivery posed no problems even if the desired time slot was not entirely respected. The after-sales service is quite correct: A spring was missing during the assembly of the trampoline which was immediately sent to me.

Very good quality product. Shipping cost too expensive for an order of a protective cover

Fast delivery and very good quality trampoline. Only the delivery person did not respect the scheduled time, but that's another story...

Very satisfied

Product quality, ease of assembly (for 2) Speed of delivery. 1 small defective part: a phone call and you receive the replacement part from customer service in 4 days. Great. And the kids are having a blast!!!

Satisfied with the quality of the product and the delivery, the site was recommended to us by our neighbors who are happy with their trampoline. I remain a bit disappointed with the assembly instructions which are not detailed enough for my taste, especially in the early stages of assembly.

very happy

good quality products

Very good material, technical assembly explanations leave something to be desired on how to put the protective cover on the protective foams of the metal masts as well as a lack of clarity for assembling the ladder.

Nothing to report

Quality of products and telephone reception for after-sales service excellent. A downside regarding the carrier who gave us an incorrect appointment, which made us lose a day waiting for it.