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R
Rating: 4 out of 5
Good product, timely information, timely delivery.
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Customer reviews of France Trampoline
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9,4
/10
Overall rating: 9,4 out of 10
Based on 22 065 published reviews
Summary of reviews
The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
4 star reviews
Reset filtersM
Rating: 4 out of 5
We were delivered a little later than indicated at the order and have not yet opened the package.
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L
Rating: 4 out of 5
Very good customer service responds quickly, correct delivery.
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P
Rating: 4 out of 5
Overall good, but 2 pieces are missing and installation manual insufficient
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Response from France Trampoline
Hello, thank you for your feedback. We have sent you a message to find out which parts are missing. Indeed, after checking our emails or shipments in your name, we did not find any request for spare parts unfortunately. We remain at your disposal. The France Trampoline team.
A
Rating: 4 out of 5
1 - indicate the orientation of the extension of foot 6 when fitting into the T piece 2 - specify that a round file is necessary to deburr the inside of the tubes and the entry of the tubes 3 - specify the list of tools necessary at the beginning of the instructions such as a mallet, a round file For the rest all OK
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K
Rating: 4 out of 5
Very good phone reception with a lot of product knowledge and a lot of kindness. Very good product of very good quality. Delivery time respected. Only downside: delivery costs too high for accessories.
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G
Rating: 4 out of 5
Excellent material, delivery times very much respected (almost faster than announced...) Only downside, the assembly instructions are really improvable. Certain areas for improvement.
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L
Rating: 4 out of 5
Quality product and fast delivery
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A
Rating: 4 out of 5
Good quality materials, well-developed assembly instructions and overall sturdiness.
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F
Rating: 4 out of 5
Good quality trampoline, but you need men to assemble it. And the assembly instructions could be greatly improved
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Response from France Trampoline
Hello, we thank you for your feedback on the Jump'Up 390 trampoline. We are listening to you in order to improve the instructions. We have sent you a personal message to get your more detailed feedback because we are constantly looking to improve and it is thanks to your feedback that we can also progress. We remain at your disposal. The France Trampoline team.
G
Rating: 4 out of 5
Very good product, fast delivery
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G
Rating: 4 out of 5
good material, delivery on time, very happy with the equipment thank you
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F
Rating: 4 out of 5
Very good service
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R
Rating: 4 out of 5
Quality product but order tracking and especially delivery not top!
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A
Rating: 4 out of 5
very good staff attentive on the phone and very friendly
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C
Rating: 4 out of 5
The item seems to be of good quality but I haven't tried it yet. However, there is no instruction manual on how to attach it.
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Response from France Trampoline
Hello, we thank you for your feedback on the Trampofoot accessory. This accessory is very easy to install. It comes with straps at the 4 corners and you just need to tie a knot at the top of 2 poles and then on 2 springs to be able to install it. We apologize for this issue and remain at your disposal. The France Trampoline team.
Y
Rating: 4 out of 5
Satisfied with the purchased product and delivery times.
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O
Rating: 4 out of 5
Fast, efficient, precise, nothing to say.
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S
Rating: 4 out of 5
Excellent product delivered quickly.
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S
Rating: 4 out of 5
Complete and well-documented site. Easy order and very good quality of delivery. Deadline respected and exemplary packaging.
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Response from France Trampoline
Hello, thank you for your valuable feedback. We are happy to see that everything went well and that the delivery was smooth. If you had any doubts during delivery, you could have accepted the order and left reservations on the delivery note. Often it is the boxes that can tear as the steel arches do not move. We remain available at 05 56 36 04 62. The France Trampoline team.
O
Rating: 4 out of 5
Product well received within the deadlines and well packaged.
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S
Rating: 4 out of 5
Good service from every point of view.
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J
Rating: 4 out of 5
Good service, good material, could do better for after-sales service.
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Response from France Trampoline
Hello, we are happy to see that your trampoline satisfies you fully. Regarding after-sales service, we have not received any request from you to date. Do not hesitate to contact us from Monday to Friday by phone or email. We are at your disposal. The France Trampoline team.
A
Rating: 4 out of 5
Fast and serious.
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B
Rating: 4 out of 5
Phone call on the day of delivery to know availability for reception. Kindness of the person. Mini max very damaged but no problem for exchange with supporting photos. Quick email exchange. However, for the 2nd delivery of the mini max, no email or call, delivery received by neighbors who fortunately were there.. I have not been able to set up the trampoline which is a Christmas gift, let's hope everything will be OK.
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V
Rating: 4 out of 5
We are delighted with our jumping trampoline 4.30m. The children are having a lot of fun. Simple to assemble. To ensure the stability of the trampoline we installed the anchoring kit. We will see.
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Response from France Trampoline
Thank you Virginie for your feedback on our Jump'Up trampoline.
L
Rating: 4 out of 5
PERFECT SMALL DOWNSIDE FOR THE ROOF LIFESPAN 1 YEAR A MORE RESISTANT CANOPY WOULD BE APPRECIATED
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Response from France Trampoline
Hello, We have taken your comment about the roof item into account. We recommend removing it regularly as the wind can get under the roof and tear it if you do not take precautions. The France Trampoline team.
M
Rating: 4 out of 5
I am satisfied with your service and of course I will recommend you to others.
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R
Rating: 4 out of 5
IMPROVE COMMUNICATION .. MAKE IT FASTER. THE TRAMPOLINES ARE FINE FOR NOW, BUT I PREFER TO WAIT LONGER TO ASSESS THE QUALITY.
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M
Rating: 4 out of 5
efficient and fast
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V
Rating: 4 out of 5
Delivery deadline respected. Assembly of the trampoline a bit long!
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E
Rating: 4 out of 5
We just had a problem with the carrier who indicated a delivery on Friday afternoon, but we were delivered on Monday. France Trampoline did everything to ensure that the delivery went smoothly. The trampoline meets our expectations exactly, the children love it. The assembly was long but that’s normal, and the instructions are quite clear. We recommended to our friends to order from France trampoline: a French company and a quality product!
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M
Rating: 4 out of 5
Super fast shipping: ordered Monday morning received Wednesday in Idf. Thank you! Assembly in one afternoon by me (a mom) and two children (9 and 12 years old) for the greatest happiness of the little brother of 4 years as it was the birthday gift, so assembly relatively easy ... Just a downside: one of the attachments of the protective net broke right away. But everything else is perfect. Based on the advice obtained by phone, I opted for the Jump'Up 360 Trampoline Pack + Net + Ladder. I do not regret at all even if in the end the whole thing is already of a nice size and does not fit in a small corner of the garden... It allows my 4 children, even their friends, as observed during the birthday party, to have fun like little crazy but in a secure way provided that some simple rules and common sense are respected. Excellent purchase
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C
Rating: 4 out of 5
very fast delivery as we requested for a birthday. Appointment with the carrier ok. Trampoline to be assembled by at least two people, it is of good quality, the net provides very good protection as it is well fixed with the mat. The kids are having a blast!!!!
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P
Rating: 4 out of 5
Assembly quite easy, the assembly drawings are a bit small. I had a bit of difficulty inserting the fixing feet.
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L
Rating: 4 out of 5
Very fast delivery, good quality material, some improvements to consider (hanging system, type of fiberglass)
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A
Rating: 4 out of 5
delivery on time very satisfied with the quality of the jump up trampoline
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B
Rating: 4 out of 5
We are satisfied that this company follows its products and allows ordering spare parts (mat + springs) several years after purchase. We eventually received our entire order even though we had to call twice to do so...
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Response from France Trampoline
Hello, we thank you for your trust. We do indeed follow our products for several years. Our spare parts also fit other brands of trampolines which can sometimes lead to stock shortages and send your order in two parts for example. We remain at your disposal. The France Trampoline team.
D
Rating: 4 out of 5
Speed of delivery, quality of items
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D
Rating: 4 out of 5
Excellent logistical service, unfortunately the green border of the trampoline tore after one day.
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