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S
Rating: 4 out of 5
Reliable and correct service. Very satisfied with the quality of my order.
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Customer reviews of France Trampoline
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 22 173 published reviews
Summary of reviews
France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
4 star reviews
Reset filtersJ
Rating: 4 out of 5
Very fast service; good product
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M
Rating: 4 out of 5
Very good product. Really seems to be of good quality. Easy to assemble. Delivery time respected. Let's see over time if it doesn't rust. I wanted to buy French so more expensive, I hope I didn't make a mistake in my choice as it is a budget.
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D
Rating: 4 out of 5
User-friendly website. Easy to place an order. Fast and compliant delivery. The assembly instructions are unclear on some points, particularly the fittings of the trampoline legs with the integrated springs that are not indicated. The optional fixing kit does not seem very reliable and therefore seems unnecessary. But excellent quality of the trampoline itself.
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Response from France Trampoline
Hello, thank you for your feedback and we are happy to see that the trampoline fully satisfies you. Regarding the anchoring kit, we advise you to install it anyway as it constitutes an additional safety element for your trampoline. The France Trampoline team.
P
Rating: 4 out of 5
good follow-up
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A
Rating: 4 out of 5
Quality service: I was contacted by someone before delivery to ensure that I had requested the right product (trampoline mat). Fast shipping. Only negative point: the choice of one or the carrier. Difficult to be there for delivery. Carrier difficult to contact (website only) and does not respect the new requested passage. When the packages are small, it would be nice to be able to choose delivery to a relay point.
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Response from France Trampoline
Hello, thank you for your comment, especially about the delivery. We are currently using a carrier that delivers on the same day to the requested address. The desired times are communicated to the carrier but cannot be considered as a confirmation because you unfortunately request it. We are considering expanding our choice of carriers for accessories and spare parts to meet all requests. The France Trampoline team.
P
Rating: 4 out of 5
Quality trampoline, quick assembly and clear instructions, pick-up of goods on site, all good.
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D
Rating: 4 out of 5
Fast and serious.
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C
Rating: 4 out of 5
Very good site, serious. Customer for several years.
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F
Rating: 4 out of 5
Very good responsiveness, quick and efficient.
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R
Rating: 4 out of 5
Quality after-sales service and very rigorous person in their work, congratulations.
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S
Rating: 4 out of 5
Serious team, good advice. Good quality material.
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A
Rating: 4 out of 5
Very good service, delighted. The quality seems top-notch, we will see in use if this is confirmed. Highly recommend.
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C
Rating: 4 out of 5
Very efficient between the order and receipt. Staff attentive.
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M
Rating: 4 out of 5
No regrets about buying a trampoline here. One of my children broke a fiberglass rod, the replacement and delivery were done quickly at a more than honest price! I RECOMMEND THIS MANUFACTURER.
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L
Rating: 4 out of 5
Quality material but limited in delivery times.
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Response from France Trampoline
Hello, we thank you for your comment and we are pleased to see that the trampoline purchased on 07/24/14 fully satisfies you. Regarding the delivery, we have checked this. Your trampoline with net was delivered on 07/30/14, which is in 5 working days as mentioned on our website. We remain at your disposal if needed. The France Trampoline team.
J
Rating: 4 out of 5
Very good packaging and very well conditioned. If there is an error (it can happen), it is due to the packaging... I am very happy.
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X
Rating: 4 out of 5
Good.
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C
Rating: 4 out of 5
SAV issue: reactive consideration from the service. Follow-up and responsibility provided by very professional staff.
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G
Rating: 4 out of 5
I was not contacted to arrange a delivery appointment. One day, the delivery person came unexpectedly and called me because he was in front of my house and there was no one there. I do not find this method very serious. Especially since the site states that a second delivery attempt will be charged. As for the quality of the trampoline, I am completely satisfied.
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Response from France Trampoline
Hello, we have read your comment and we assure you that no additional fees will be charged as the carrier did not notify you the day before his visit and you had confirmed your presence for the delivery. Moreover, we will escalate your case to raise awareness with the carrier we use. Indeed, we pay them to call you when you order a trampoline. The France Trampoline team.
L
Rating: 4 out of 5
-
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E
Rating: 4 out of 5
good but a bit disappointed by the reliability of the provided material
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Response from France Trampoline
Hello, we have seen your comment and we remain at your disposal for any questions about the products or if you find them defective. The ordered items are also under warranty for a certain period. Do not hesitate to send us photos by email if you deem it necessary. The France Trampoline team.
G
Rating: 4 out of 5
The product was in accordance with the order. The interlocutors were available and competent.
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A
Rating: 4 out of 5
very fast delivery, product appearing to be of good quality. squeaks when in use (quite annoying) but still comfortable during jumps. assembly, plan at least two hours with the net.
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L
Rating: 4 out of 5
Delivered on time and in good condition. The assembly went very well, the assembly instructions are of very good quality (just a small inaccuracy was noted). The overall manufacturing quality of the product is good. After a month, no disappointment regarding this product. The children are very happy and find it perfect.
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C
Rating: 4 out of 5
FAST AND CAREFUL DELIVERY.
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H
Rating: 4 out of 5
Very complete site, just one comment, the item we ordered was marked as out of stock. I called the company with the number displayed on the site, very good reception and confirmation of the product's availability in stock.
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M
Rating: 4 out of 5
very good trampoline, but very long assembly...
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D
Rating: 4 out of 5
Nothing to complain about; everything went as announced.
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B
Rating: 4 out of 5
Very good, beautiful product, except for the straps of the anchoring kit that do not hold...
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C
Rating: 4 out of 5
Good customer contact: good advice regarding product choice. Quality product, with clear assembly instructions.
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L
Rating: 4 out of 5
Delivery for the trampoline by carrier was very good. For the hammock, the carrier left the package in a parcel relay, so very disappointing transport.
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Response from France Trampoline
Hello, we apologize for this issue. The delivery of the hammock should have taken place at the delivery address. We will contact our carrier to ensure this does not happen again. We remain at your disposal. The France Trampoline team.
G
Rating: 4 out of 5
In my opinion, it is not normal to be out of stock on spare parts in the middle of the season. Other than that, I am very happy with the material.
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C
Rating: 4 out of 5
beautiful quality
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T
Rating: 4 out of 5
Very good quality trampoline.. A very good investment over time!
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T
Rating: 4 out of 5
Good service
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S
Rating: 4 out of 5
Correct delivery and within the expected timeframe. However, it would have been desirable for the delivery person to have the reflex to call before or when he is at the home to see if we are around...
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P
Rating: 4 out of 5
Very good material, assembly a bit hard but good once started, minimum 2 to 4 hours for 2H minimum of assembly for the quality and beauty of the trampoline. Ours is a wow, I would say wowwwww super material, my daughter is having fun, safety is good, plan for space for the beast, in short, good brand, respect for deadlines, quality at the rendezvous for delivery, set your day no time.
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K
Rating: 4 out of 5
Everything went well. However, the plastic hooks for attaching the safety net and the contour mattress are a shame. In 1 hour, one has already given way!! With the weight of a 6-year-old child... Metal like for the springs seems more suitable.
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N
Rating: 4 out of 5
It should be specified to leave the foams on the bars in the assembly guide. Very good material for training, super bouncy fabric and especially made in France!!
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