The online store France Trampoline consistently delivers products that arrive in perfect condition and match the descriptions provided, with many reviews highlighting the exceptional quality of the trampolines and accessories. Customers frequently commend the efficient and rapid shipping, often noting that packages arrive within a day or two, which enhances the overall shopping experience. The assembly process is generally straightforward, aided by clear instructions, making it easy for families to set up their new trampoline quickly.
Just a small observation, during the installation of our trampoline, 3 screw caps were missing.
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Response from France Trampoline
Hello, We are sending you the missing parts today by post. We apologize for the inconvenience. We remain at your disposal, of course. The France Trampoline team.
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Ana Isabel G.
Rating: 4 out of 5
following a purchase from 26/11/2013
I am very satisfied with the product and the service provided. The delivery was very fast and the customer service was very attentive in providing information. I have already recommended your product to friends and acquaintances. I am sure that in the future there will be more orders from Portugal.
Quick and quality phone contact, same for delivery.
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Jean Marie R.
Rating: 4 out of 5
following a purchase from 17/11/2013
Fast, no problem.
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Arnaud J.
Rating: 4 out of 5
following a purchase from 19/09/2013
good trampoline but assembly instructions not effective
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Mr C.
Rating: 4 out of 5
following a purchase from 26/09/2013
good trampoline but assembly instructions not effective
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Mr B.
Rating: 4 out of 5
following a purchase from 07/11/2013
Hello, We contacted you regarding the cover. It normally requires about ten minutes to install. With a large diameter of 4.30m, it may take a bit longer but this accessory helps extend the life of the trampoline. It is therefore recommended to install one when no one is using it for several days. Additionally, we are sorry to see that the gift offered for Christmas does not satisfy you. We remain at your disposal for any other questions. The France Trampoline team.
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Response from France Trampoline
Hello, my order was processed quickly, the choice of delivery is a plus. I am completely satisfied. Moreover, the trampoline jump 360 fully meets my requirements and my children are thrilled!! Thank you
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Maryse C.
Rating: 4 out of 5
following a purchase from 26/09/2013
Shipping costs are high for a small package.
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Response from France Trampoline
Hello, we understand your request but the delivery of packages is carried out by a professional transport company and the delivery time is quite short (48 hours on average) for this type of shipment, which ultimately allows you to be maximally satisfied. The France Trampoline team.
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Frederic I.
Rating: 4 out of 5
following a purchase from 30/10/2013
Hello, thank you for your comment. We are happy to see that the quality of the material fully satisfies you. However, having ordered an accessory alone, there are indeed shipping costs so that we can deliver the item to you. This is clearly mentioned on our website. We remain at your disposal for any further information. The France Trampoline team.
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Response from France Trampoline
quality speed
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Fanny P.
Rating: 4 out of 5
following a purchase from 26/11/2013
Great service from both the sales team at France Trampoline and the carrier who delivered to me.
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David M.
Rating: 4 out of 5
following a purchase from 06/10/2013
Impeccable service. The order service called back because I had made a mistake with the tarp reference: bravo. One downside that prevents me from giving 5 stars: the plastics at the top of the net poles were not well protected = 1/2 was broken upon opening the box (this did not prevent assembly and is a part masked by the plastic protection but it's a shame. I recommend this superb product.
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Response from France Trampoline
Hello, as agreed by phone, we will send you 8 tips for your BOOSTER net tomorrow to replace those broken during transport. We apologize for this issue and remain at your disposal. The France Trampoline team.
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Frédéric C.
Rating: 4 out of 5
following a purchase from 29/09/2013
Strengths: - Excellent order and delivery tracking. - Assembly: Easy to use instructions. However, plan for a day for assembly with the safety net with two people. - Excellent product for teenagers for a trampoline size of 460. Weak points: - Ladder: Difficulty in fitting the steps onto their fixing supports along the tubes. - After assembling the safety net (which seems well tensioned), the feet tend to spread outward. Should they be connected face to face?? Others: See with time and use, too early to judge after only two days of use.
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Response from France Trampoline
Hello, we have noted your comments and we are contacting you today to answer your questions. The France Trampoline team.
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Natalia R.
Rating: 4 out of 5
following a purchase from 20/10/2013
I am very satisfied with the product I bought and the attention received.
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Remy P.
Rating: 4 out of 5
following a purchase from 06/10/2013
Excellent commercial services. The equipment was delivered very quickly. The delivery was incomplete but the missing parts arrived a few days later. Regarding the equipment, the quality advertised on the site is a reality. The trampoline seems solid and resistant. Let's see now if it withstands the test of time.
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Helene S.
Rating: 4 out of 5
following a purchase from 04/10/2013
Particular context as the trampoline is installed on a terrace. The advice was excellent. A few small issues with the delivery appointment.
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Response from France Trampoline
Hello, we apologize for the small inconveniences encountered with the carrier. We have reported your issue so that it does not happen again. The France Trampoline team.
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Antoine D.
Rating: 4 out of 5
following a purchase from 20/09/2013
Friendly and available staff. My contact knew the products and could advise me. It's nice not to face an anonymous call center... A unique contact followed my order. The initial delivery deadline was not met, but my contact actively worked to ensure I was delivered nonetheless in a timeframe compatible with the Christmas holidays. The product has some minor non-conformities, but I believe the level of service will be there to remedy it.
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Response from France Trampoline
Hello, we thank you for your comments. Our vision is to inform our future clients as best as possible with a good technical knowledge of our products, of course. Additionally, we are contacting you today regarding your questions about the product after installation. The France Trampoline team.
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Jean-charles B.
Rating: 4 out of 5
following a purchase from 08/11/2013
satisfactory
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Odile M.
Rating: 4 out of 5
following a purchase from 25/09/2013
Fast and compliant shipping
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Pascal M.
Rating: 4 out of 5
following a purchase from 19/11/2013
Very satisfying
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Mr T.
Rating: 4 out of 5
following a purchase from 14/10/2013
very good website and very good welcome, correct delivery time. however, big downside on the delivery, the company was supposed to deliver to us on Friday between 9 am and 4 pm, I waited all day and no one came. The carrier showed up at my home on Monday morning without warning me and left a notice of passage. I had to call them to reschedule an appointment and ask them why they didn't come and that they could at least warn when they can't come. They replied without apologizing that it was normal not to warn because the procedure was made that way. I think this procedure is detrimental to your future clients, that's why I am bringing this information to your attention. Best regards. Happy end of year celebrations.
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Response from France Trampoline
Hello, Thank you for your comment and we apologize for the issues encountered with the delivery agency. They respect their appointment commitment 99.99% of the time. We have very few issues compared to the number of deliveries actually. Unfortunately, we cannot change this process just for us, and when we are informed of such an issue, we try to be very responsive and notify you as soon as possible. We renew our apologies and remain at your disposal. The France Trampoline team.
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Didier P.
Rating: 4 out of 5
following a purchase from 16/09/2013
Fast service. Delivery on time. The product is really great. The kids are delighted.
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Jerome D.
Rating: 4 out of 5
following a purchase from 06/11/2013
welcoming, fast, serious, and efficient service up to delivery. Now we just have to test the quality and longevity of the product!
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Françoise L.
Rating: 4 out of 5
following a purchase from 06/09/2013
serious company excellence does not exist, I take the number of stars just after thank you for your seriousness
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Clara G.
Rating: 4 out of 5
following a purchase from 18/10/2013
Gift for Christmas, so not yet installed. Processing and delivery of the order: efficiency and speed+++. Small detail, requested gift: target with 'autogrip' ball, but received chalk... Too bad!
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Eric B.
Rating: 4 out of 5
following a purchase from 05/09/2013
VERY FAST DELIVERY GOOD ADVICE VERY GOOD MATERIAL
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Julien B.
Rating: 4 out of 5
following a purchase from 08/10/2013
Your service is very good, however the delivery person was below par as he set a delivery time and did not respect it, and when I called him for explanations he was absolutely not courteous and even borderline rude! Carrier to be changed as soon as possible!
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Jean Raphaël C.
Rating: 4 out of 5
following a purchase from 23/09/2013
good
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Sylvain C.
Rating: 4 out of 5
following a purchase from 02/09/2013
Serious, available for any information. Material corresponds in every way to what is presented on the site. If there is a problem with assembly, immediate and effective listening and response is reassuring.
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Thurial C.
Rating: 4 out of 5
following a purchase from 26/10/2013
fix
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Guillaume V.
Rating: 4 out of 5
following a purchase from 31/08/2013
Good overall impression, product not yet installed (Christmas), choice of carrier rather mediocre however (logistics service like the delivery person very unpleasant).
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Danielle M.
Rating: 4 out of 5
following a purchase from 21/09/2013
Satisfied with the delivery and its speed. We haven't had time to set up the trampoline yet.
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Kareen B.
Rating: 4 out of 5
following a purchase from 13/09/2013
Trampoline of very good quality however the assembly took longer than expected. We have not yet been able to fully enjoy this new game due to the weather conditions in our region and we are eagerly awaiting the return of nice days.
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Marie-laure C.
Rating: 4 out of 5
following a purchase from 18/09/2013
Nothing to report
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François L.
Rating: 4 out of 5
following a purchase from 30/10/2013
Can you contact us again in January, as this purchase is for our grandchildren's Christmas, and the package will not be opened until December 26. For the delivery, it was fast, and seems without problem, as the boxes were intact.
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Jerome S.
Rating: 4 out of 5
following a purchase from 14/10/2013
good and fast, but shipping costs too high
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Chantal M.
Rating: 4 out of 5
following a purchase from 19/08/2013
good contact
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Alain C.
Rating: 4 out of 5
following a purchase from 04/10/2013
Easy order, very fast shipping.
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Magali C.
Rating: 4 out of 5
following a purchase from 27/08/2013
Good contact with France Trampoline but the delivery person from Castres (Alloin) quite unpleasant and a bit careless...
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Martine M.
Rating: 4 out of 5
following a purchase from 23/09/2013
Very satisfied with the delivery time. But to this day I have not yet used your product.
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Tougard É.
Rating: 4 out of 5
following a purchase from 16/09/2013
I haven't tried the trampoline yet because it's for Christmas... As for the delivery, it's perfect... I was called 3 days after my order to schedule an appointment. The delivery people arrived very punctually and the packaging was in perfect condition
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