France Trampoline consistently delivers fast delivery and reliable shipping, getting items to collection points and doorsteps quickly, with orders tracking clearly and shipments arriving within announced timelines. Customers highlight concrete product strengths such as durable materials, components that match descriptions, and easy assembly support, including complete replacement parts when needed and accessories that meet safety expectations. The service quality stands out with responsive, professional customer support, smooth exchanges or warranty handling, and careful packaging that protects products on arrival. Overall, the experience is described as efficient, trustworthy, and satisfying, with items meeting or exceeding expectations and dedicated after-sales assistance.
High quality service: the people at the call center are very professional, attentive and very welcoming. The provided material was compliant. A slight delay in delivery and transport costs consequently refunded, appreciated commercial gesture. In short, nothing to complain about, perfect!
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Sebastien M.
Rating: 5 out of 5
following a purchase from 07/04/2020
Receipt of the trampoline net as per the order
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Aurelia C.
Rating: 5 out of 5
following a purchase from 03/04/2020
Great, it rocks!
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Frederic M.
Rating: 5 out of 5
following a purchase from 06/04/2020
Nothing to say! Telephone reception and advice at the 'TOP'. Delivery on time, 'negotiated' price quickly... maybe too much?? Very professional carrier (or chain of carriers) until delivery in the garden!! BRAVO No damaged packages Complete packages Assembly instructions complete except for the use of the jumping mat protection I suppose.
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Christophe C.
Rating: 5 out of 5
following a purchase from 04/04/2020
Quality product and in accordance with the order. Very short delivery times despite the confinement. I am very satisfied with the service.
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Benedicte G.
Rating: 5 out of 5
following a purchase from 03/04/2020
Perfect advice and timely delivery despite covid
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Jean Francois M.
Rating: 5 out of 5
following a purchase from 04/04/2020
A professional team that contacted me before sending my order to confirm that there was no error on the size of the model ordered. This avoided a return and wasted time.
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Elouan T.
Rating: 5 out of 5
following a purchase from 03/04/2020
Very good
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Jean-Luc B.
Rating: 5 out of 5
following a purchase from 06/04/2020
Replacement of the fabric for 48 springs of our trampoline after 8 years outside without protection. Very good quality material. Fast delivery despite the confinement.
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Erwan B.
Rating: 5 out of 5
following a purchase from 04/04/2020
Very professional
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David P.
Rating: 5 out of 5
following a purchase from 28/03/2020
THE RIGHT NET!
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Rozenn D.
Rating: 5 out of 5
following a purchase from 28/03/2020
Perfect
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Thomas P.
Rating: 5 out of 5
following a purchase from 04/04/2020
+ : Modern and stylish weight bags. Well suited for a trampoline. Hermetic. Small issue encountered with the handle that tore -> The very professional and responsive customer service graciously sent me a replacement - : Opening a bit small for filling with sand.
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Christine P.
Rating: 5 out of 5
following a purchase from 08/04/2020
Of very very good quality........ I am super satisfied and my grandson even more 😁😁😁
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Emmanuel P.
Rating: 5 out of 5
following a purchase from 08/04/2020
High quality item and material!!! Indiana zip line Fast delivery (despite the context) I recommend without reservation
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Thierry V.
Rating: 5 out of 5
following a purchase from 29/03/2020
Good material, good delivery. An explanation for fixing the cushions would be great.
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Matthieu O.
Rating: 5 out of 5
following a purchase from 02/04/2020
Order as per and delivered quickly in these times of confinement
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Jean-Raphaël D.
Rating: 5 out of 5
following a purchase from 08/04/2020
this is the 2nd zip line I am installing. More expensive but of better quality and sturdier. The only complaint I can make (as with the first one) is that the cable and support are not made of stainless steel!
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Christophe J.
Rating: 5 out of 5
following a purchase from 31/03/2020
Hello, Very good quality of the tarp. Delivery time very good given the current context. Thank you to the whole team.
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Jean B.
Rating: 5 out of 5
following a purchase from 30/03/2020
Products as described and performing delivered on time
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Daniel D.
Rating: 5 out of 5
following a purchase from 01/04/2020
Compliant with the order made and fast and careful delivery
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Nicolas H.
Rating: 5 out of 5
following a purchase from 02/04/2020
Very good quality trampoline, attentive and responsive team
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Maryna D.
Rating: 5 out of 5
following a purchase from 02/04/2020
Simple order, no delivery issues, meets my expectations.
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Adeline J.
Rating: 5 out of 5
following a purchase from 06/04/2020
Perfect. Quality product.
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Nadjemdine S.
Rating: 5 out of 5
following a purchase from 07/04/2020
I contacted France trampoline regarding a warranty operation for a trampoline part, so a standard exchange. My request was processed in a very reasonable time despite the current confinement situation. An email exchange, then a phone call, everything went super well, the cushion was delivered to my home in record time. A positive point in addition to the excellent quality of the trampoline we purchased last year, BRAVO!!
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Fabrice D.
Rating: 5 out of 5
following a purchase from 31/03/2020
Spare part difficult to find on the site (as it is no longer the same). Equivalent reference indicated after message exchange. Received quickly given the circumstances. The replacement reference seems to me to be of better quality.
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Denis B.
Rating: 5 out of 5
following a purchase from 26/03/2020
The Ninja + zip line pack is excellent. Very good quality, and easy to assemble. For the zip line, the trees should not be too big (
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Ovidiu P.
Rating: 5 out of 5
following a purchase from 03/04/2020
Top-notch, an ideal gift for our son who loves it! Very satisfied, nothing to say!
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Thierry G.
Rating: 5 out of 5
following a purchase from 13/03/2020
simple and quick
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Juliette B.
Rating: 5 out of 5
following a purchase from 31/03/2020
Very good service. Informed advice from a consultant over the phone. However, the initial delivery time was supposed to be 4 weeks and we received it after 2 weeks. The assembly is well explained but takes a bit of time.
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El Fassi E.
Rating: 5 out of 5
following a purchase from 31/03/2020
Very satisfied, product as described and fast delivery
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Melanie M.
Rating: 5 out of 5
following a purchase from 18/03/2020
I am very happy with the service, I was advised on the parts to repair my trampoline and was sent a basket already ready to validate. In the end, the trampoline is like new!
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Gérald G.
Rating: 5 out of 5
following a purchase from 29/03/2020
Very professional, attentive to the customer
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David D.
Rating: 5 out of 5
following a purchase from 25/03/2020
Very good feeling about the delivery, overall service,...
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Eric-Olivier M.
Rating: 5 out of 5
following a purchase from 19/03/2020
True professionals, attentive and responsive to all requests. Already a customer since 2014, they remain at the top.
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Anne V.
Rating: 5 out of 5
following a purchase from 15/03/2020
Very good solid and durable product! Fast delivery very good!
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Ronan S.
Rating: 5 out of 5
following a purchase from 22/03/2020
Very good telephone reception that quickly allowed me to resolve my problem.
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Séverine M.
Rating: 5 out of 5
following a purchase from 28/03/2020
Perfect. Good order tracking, top customer service.
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Marion S.
Rating: 5 out of 5
following a purchase from 18/03/2020
Delivery in accordance with my order. Perfect!
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Guillaume M.
Rating: 5 out of 5
following a purchase from 30/03/2020
Despite a complicated period (COVID-19) the delivery was fast
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