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L
Rating: 4 out of 5
Well, it's just a shame that the shoes are soaked when you pick them up and quite worn out!
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Customer reviews of Freeride
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 289 published reviews
Summary of reviews
The online store Freeride is praised for its excellent customer service, with many highlighting the friendly and attentive staff who provide valuable advice on equipment. Customers appreciate the professionalism and knowledge of the team, especially when it comes to recommending suitable gear for their skiing needs. The ordering process is noted to be straightforward, with clear information on prices and discounts, making it easy for customers to select their desired products.
Reviews 1, 3 and 4 stars
Reset filtersJ
Rating: 3 out of 5
Hello, The booking site is buggy and your positioning in relation to the rental company is unclear and has caused me problems. I make a rental request and have to try 3 times to get a complete cart with the different packages. A few days before going skiing, I finally buy shoes and tell myself that I will cancel the reservation directly on site with the merchant and he tells me that since the order was placed on this site, they cannot do anything.
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M
Rating: 4 out of 5
I placed an order on your site only the order did not arrive at the right store despite interventions at the location. I had to call the store to change the reservation site and I don't know if the order transfer was carried out.
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Response from Freeride
Hello Michel,
Thank you for your feedback and we're very sorry for the inconvenience with your order. We take your feedback very seriously and will check what happened in order to improve our service. Please do not hesitate to contact us directly if you have any questions or to confirm the transfer of your order.
Best regards,
The Freeride team
Thank you for your feedback and we're very sorry for the inconvenience with your order. We take your feedback very seriously and will check what happened in order to improve our service. Please do not hesitate to contact us directly if you have any questions or to confirm the transfer of your order.
Best regards,
The Freeride team
H
Rating: 3 out of 5
Convenient location. Skis were ok for the price.
Response from Freeride
Dear Helen,
Thank you for taking the time to share your feedback. We're glad to hear you appreciated our convenient location and found the skis to be satisfactory for the price. Your input is valuable to us, and we hope to enhance your experience on your next visit.
Best regards,
The Freeride Team
Thank you for taking the time to share your feedback. We're glad to hear you appreciated our convenient location and found the skis to be satisfactory for the price. Your input is valuable to us, and we hope to enhance your experience on your next visit.
Best regards,
The Freeride Team
M
Rating: 4 out of 5
Very good fare, reception could sometimes be better
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É
Rating: 3 out of 5
Freeride is great! Very clean and pleasant store, perfect welcome!
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D
Rating: 4 out of 5
Super long queue !! Took almost 2 hours to collect our rental gears, but staffs are friendly when it's our turn
C
Rating: 4 out of 5
Ski rental close to the slopes, easy access; friendly staff
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L
Rating: 4 out of 5
Very friendly welcome, skis prepared in advance, quality equipment. Slightly long wait to pick up equipment but nothing serious.
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S
Rating: 3 out of 5
Good equipment. And perfect hire
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V
Rating: 3 out of 5
Good quality equipment. Standard preparation and settings
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T
Rating: 4 out of 5
Very friendly and efficient welcome. Not too long a wait, unlike some other ski stores.
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F
Rating: 4 out of 5
Friendly staff, but we were advised to take a higher range of skis, only to be given the one we had initially chosen?
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L
Rating: 4 out of 5
Store organized and clear, but salespeople a little slow and quickly overwhelmed, but still professional.
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C
Rating: 4 out of 5
Easy-to-access store used for ski equipment rental. Very good welcome and efficient equipment return service. Good value for money when renting via the website. Less convinced by the team in charge when we picked up our equipment: not very attentive to our needs despite the fact that we were alone in the store.
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T
Rating: 4 out of 5
Stock bas mais réactif Bon ski au final
R
Rating: 4 out of 5
I found the initial meeting with staff very useful. I returned with an issue with my skis and still was treated kindly and with patience. Also good location, close to Olympic telephonique.
K
Rating: 4 out of 5
Nice small shop. Very quick and easy.
K
Rating: 4 out of 5
Unfriendly boss, but friendly staff.
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N
Rating: 4 out of 5
The team is very welcoming and helpful
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E
Rating: 4 out of 5
Very good except for 2 left shoes for our daughter.
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M
Rating: 4 out of 5
The welcome is pleasant and everyone is attentive to the customer's needs. The advice is sound, but the rental products are not as good as those offered by some of our competitors.
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P
Rating: 4 out of 5
helpful ,gave advice and exchanged to try other equipment.
L
Rating: 1 out of 5
I am disappointed with the staff who are not very welcoming.
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M
Rating: 3 out of 5
the skis are of very good quality
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P
Rating: 4 out of 5
very good the staff is very welcoming.
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G
Rating: 4 out of 5
Very professional and friendly welcome
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O
Rating: 4 out of 5
Great service from Alyse who went to extra effort to source skis for us
C
Rating: 4 out of 5
Very nice store with friendly staff
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P
Rating: 4 out of 5
Nice
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P
Rating: 4 out of 5
Nice welcome. A little expensive.
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