Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Hello, Thank you for your feedback. We are very sorry that you were not satisfied with the Paella from our caterer. Could you please get in touch with our team so that we can find out exactly what happened? Thanking you, the Lyophilise & Co team
G
Guillaume L.
Rating: 5 out of 5
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P
Pierre M.
Rating: 2 out of 5
parcel not delivered to requested address but to post office
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Response from Freezedried & Co
Hello and thank you for your feedback. We're surprised ourselves, as your order indicates a Hyper Casino. That being said, this can be explained by the fact that with the confinement, some relay points are saturated and refuse parcels because they lack space. This is even more true at the end of the year, when sanitary measures are in place. If you are unable to get there, please do not hesitate to contact us. We hope you will be satisfied with your order. The Lyophilise & Co. team
T
Theo B.
Rating: 5 out of 5
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T
Theo M.
Rating: 4 out of 5
Very good variety of choices and very complete. Very professional, they do everything to help us and respond quickly. The only downside is the ordering process on their website. When I'm abroad and want to have my order delivered to a French address, the site always puts a relay point nearby and not the address. Otherwise I highly recommend it. Don't hesitate.
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Response from Freezedried & Co
Hello, thank you for your feedback and your loyalty. Although our software is efficient, it can be a bit stubborn for people wishing to be delivered to a different country than the one invoiced. In its defense, this can be explained by the shipping costs, as it is set up for the least expensive solution in terms of delivery costs in France. The best thing to do is to contact our team directly when you place your next order :) Thank you for your understanding, Team Lyo
H
Hugo R.
Rating: 5 out of 5
Customer service responsiveness
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O
Oliver T.
Rating: 5 out of 5
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L
Leila M.
Rating: 3 out of 5
I am very unhappy with the delivery time, which I paid a very high price of 9.43 euros for delivery within 24 hours. Order placed on Wednesday and delivered the following Monday. Unacceptable
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. We shipped your package the day after you placed your order, but our carrier delayed delivery twice. As the delivery time was far from that indicated, we have just refunded the shipping costs to your credit card. Please do not hesitate to contact us if the delivery times are not met, so that we can intervene with the carrier. Thank you for your understanding. Team Lyo
L
Laurent D.
Rating: 5 out of 5
following a purchase from 05/06/2020
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J
Jean D.
Rating: 5 out of 5
following a purchase from 15/07/2020
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L
Laurent M.
Rating: 5 out of 5
Very fast despite the crisis
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N
Nicolas L.
Rating: 5 out of 5
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C
Camille R.
Rating: 3 out of 5
A little disappointed with the cans inside, there's only one lid for 2 cans, it would have been better if we could have used the 2 separately. And we chose 1L, thinking that the can would have a capacity of 1L, but in fact it's only 700ml and the little can that fits inside takes up the rest of the space and can't be used separately. A pity, because it's a good article
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Response from Freezedried & Co
Hello, thank you for your feedback. It's true that the Valira food box you bought is a good product. It has a capacity of 1 liter and as indicated on the product sheet, it comes with 2 other containers that will slide inside (one of 0.7l and one of 0.3l, so in fact there won't be any space left if you use the 2 containers). Logically, the canister inserted first will receive the lid, then you can place the second canister, which will benefit from the lid of the food canister. Don't hesitate to contact our customer service department if you don't want the item. The Lyophilise & Co team is at your disposal.
A
Antonio M.
Rating: 5 out of 5
Speed and impeccable communication? I recommend it!
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L
Laurent R.
Rating: 5 out of 5
Choice of quality basic products; also a variety of ready-made meals. Fast delivery.
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H
Hugo P.
Rating: 5 out of 5
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M
Michel T.
Rating: 5 out of 5
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J
Jean T.
Rating: 5 out of 5
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H
Henry A.
Rating: 5 out of 5
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Y
Youssef R.
Rating: 4 out of 5
Convenience and choice of vegetarian products
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H
Henry S.
Rating: 5 out of 5
Super-practical device that lives up to the description on the website.
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S
Sabrina M.
Rating: 4 out of 5
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M
Michel B.
Rating: 4 out of 5
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L
Lucas L.
Rating: 5 out of 5
Very fast delivery, top quality products at competitive prices. Thanks to the whole team.
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A
Antoine D.
Rating: 5 out of 5
Fast and accurate shipping
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S
Sophie B.
Rating: 5 out of 5
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C
Camille P.
Rating: 5 out of 5
Perfect!
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Y
Youssef E.
Rating: 5 out of 5
Fast, and exactly as ordered
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J
Jean M.
Rating: 5 out of 5
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T
Theo P.
Rating: 5 out of 5
Fast delivery, impeccable packaging
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N
Nicolas D.
Rating: 5 out of 5
Very good, nothing to complain about. Fast delivery with reused cardboard! well done!
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Y
Youssef M.
Rating: 5 out of 5
I like this product, it tastes great and is practical. For me, who has eye problems, bilberry is well recommended.
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H
Hugo D.
Rating: 5 out of 5
Affordable price, large selection and very fast shipping! I recommend
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A
Anais R.
Rating: 5 out of 5
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C
Comprador verificado
Rating: 4 out of 5
Good service, but some descriptions should be improved, as they are not translated into Spanish.
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Response from Freezedried & Co
Thank you for your comment, we are working on the translations for our website. It is a very long work but we want to update the site very quickly. Thank you for your understanding and if you have any questions please do not hesitate to contact us. Best regards, the Liofilizado team
J
Julie P.
Rating: 5 out of 5
Efficient
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A
Antoine T.
Rating: 5 out of 5
Fast delivery, never disappointed, ideal products for trekking.
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C
Comprador verificado
Rating: 1 out of 5
Two of the products purchased have a shelf life of less than 20 days. And another of the products came with a hole in the box and some of the contents spilled inside the box. Taking into account that they are not cheap things I expected more. I will neither recommend nor buy again.
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Response from Freezedried & Co
Good morning, thank you for your comment and sorry for the inconvenience. The date was well indicated on our website when you placed the order, which is also the reason why there was such an important discount. As far as the defective products are concerned, it is a transport problem and do not hesitate to contact our team to fix the problem. Anyway, we have made the refund of the items on your account. Thank you for your understanding, best regards. The team Freeze Dried & Co
J
Jean P.
Rating: 5 out of 5
excellent customer service
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L
Laurent D.
Rating: 4 out of 5
The speed of reception. On the other hand, I can't give my opinion on the lyo dishes, I haven't tasted them. On the next page, you should put a box: no opinion. If I haven't dealt with customer service, if I haven't tasted the dishes, how can I rate them?
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Response from Freezedried & Co
Hello Sir, thank you for your comment. Unfortunately, Trusted Shops manages the feedback form directly. Nevertheless, you don't have to answer if you didn't need us :) After tasting, you can post your comments directly on the item sheets on our site. See you soon, the Lyophilise & Co team
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