Customer reviews of Freezedried & Co

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Elise L.

Rating: 5 out of 5

Published on 10/12/2020 à 20h35

Fast delivery, happy with my purchase.

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Lucie D.

Rating: 1 out of 5

Published on 10/12/2020 à 18h31

i'm not satisfied with my order i've asked for a return, and still no answer, no news

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Response from Freezedried & Co Published on 11/12/2020

Thank you for your comment, but our team got back to you twice following your e-mails (December 9 and 10). Could you please check your spam folder? We also left you a message on your answering machine today. You can send the item back to us at the address indicated on our website, along with your invoice number. Upon receipt of the parcel, we will proceed with the refund. Thank you for your understanding. Team Lyo

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Jean P.

Rating: 5 out of 5

Published on 10/12/2020 à 16h40 following a purchase from 02/05/2020

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Sophia T.

Rating: 5 out of 5

Published on 10/12/2020 à 12h19

Hello, Speed, price and choice. Thanks to Morgan for the packaging. I'll be happy to talk about you and ask you for partnerships in my science popularization projects.

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Omar R.

Rating: 4 out of 5

Published on 10/12/2020 à 11h47

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Nicolas D.

Rating: 5 out of 5

Published on 10/12/2020 à 11h00

A gift is slipped into the parcel. This object is useless or even ridiculous. No doubt there are other small, inexpensive and useful items you could offer.

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Response from Freezedried & Co Published on 11/12/2020

Thanks for your comment, the 600ml collapsible bowl can be used to measure the water to be added to a bag of freeze-dried food, for example. It's practical thanks to its small size and slips easily into a backpack for a hike. Sincerely yours, Team Lyo

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Sophie T.

Rating: 5 out of 5

Published on 10/12/2020 à 10h34

Fast, trouble-free delivery within 24 hours and very well packaged product.

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Lucas M.

Rating: 3 out of 5

Published on 10/12/2020 à 09h26

We bought this product from you, but the food is lukewarm after 4 hours. Under the lid of the thermo, there is no seal at the base, as we don't have one.

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Response from Freezedried & Co Published on 10/12/2020

Hello, thank you for your feedback. We invite you to contact our customer service (team[at]lyophilise.com) for further information on the use of the Valira food box. We recommend that you fill the bowl as full as possible, so as to minimize air entrapment. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. It's also important to add hot water about ten minutes before putting in your meal. The meal must also be very hot when you pour it into the can. Thank you in advance for your understanding. The Lyophilise & Co. team

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Comprador Verificado

Rating: 5 out of 5

Published on 10/12/2020 à 07h11

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Elise D.

Rating: 5 out of 5

Published on 09/12/2020 à 22h46

this is my 2nd purchase and always so impeccable. An excellent service and quick response to my questions about my package. Better to do ... perhaps put photos for certain brands of dishes (because I had no visual) thank you and happy holidays.

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Marie M.

Rating: 4 out of 5

Published on 09/12/2020 à 20h04

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Javier M.

Rating: 5 out of 5

Published on 09/12/2020 à 19h54

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Theo M.

Rating: 5 out of 5

Published on 09/12/2020 à 18h33

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Jean R.

Rating: 5 out of 5

Published on 09/12/2020 à 18h20

Fast delivery - Compliant order - Top notch

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Ethan B.

Rating: 2 out of 5

Published on 09/12/2020 à 10h11

No follow-up...not yet received. Could I have a follow-up? Thank you in advance. Sabine Ryon

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Response from Freezedried & Co Published on 10/12/2020

Hello Madam, Your parcel was dispatched on December 8th following receipt of your payment on the 7th. Your parcel is currently on its way, and will take 4 to 5 days to arrive in Belgium. Delivery should take place in the next few days. I will send you your tracking number by email. Thank you for your understanding. Elodie from Team Lyo

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Hugo R.

Rating: 5 out of 5

Published on 08/12/2020 à 15h56

Lots of choice, careful packaging. I've placed two orders so far and never had any problems. I recommend this site without any problem.

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Elise B.

Rating: 5 out of 5

Published on 08/12/2020 à 11h24

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Lucas L.

Rating: 5 out of 5

Published on 08/12/2020 à 10h59

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Samir R.

Rating: 5 out of 5

Published on 08/12/2020 à 09h37

Fast shipping

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Nicolas D.

Rating: 5 out of 5

Published on 08/12/2020 à 09h25

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Guillaume M.

Rating: 5 out of 5

Published on 07/12/2020 à 19h05

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Lucas P.

Rating: 5 out of 5

Published on 07/12/2020 à 13h35

Great, a week later my parcel was at home!

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Lucas B.

Rating: 5 out of 5

Published on 07/12/2020 à 09h45

Nickel

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Michel L.

Rating: 5 out of 5

Published on 06/12/2020 à 14h50

Fast order processing.

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Antoine R.

Rating: 5 out of 5

Published on 06/12/2020 à 13h59

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Isabella S.

Rating: 5 out of 5

Published on 06/12/2020 à 10h56

fast and reliable

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Samir B.

Rating: 5 out of 5

Published on 05/12/2020 à 09h19

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Hugo D.

Rating: 5 out of 5

Published on 05/12/2020 à 08h52

Fast delivery. Impeccable packaging.

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Lucas R.

Rating: 5 out of 5

Published on 05/12/2020 à 06h27

Site really serious, products very good, delivery on time, very well packaged ... perfect!

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Lucie P.

Rating: 5 out of 5

Published on 04/12/2020 à 10h47

Very good, products as expected and fast delivery!

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Verified Buyer

Rating: 5 out of 5

Published on 04/12/2020 à 09h26

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Anais R.

Rating: 5 out of 5

Published on 04/12/2020 à 08h37

Second order without a hitch. Very satisfied

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Michel D.

Rating: 5 out of 5

Published on 04/12/2020 à 01h01

Products including the EBIS barbecue

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Nicolas R.

Rating: 4 out of 5

Published on 03/12/2020 à 15h40

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Verified Buyer

Rating: 5 out of 5

Published on 03/12/2020 à 14h33

Despatch from business was within 24 hours, accompanied by advice note and tracking number. Items were well packaged, with eco friendly paper wrap, and all arrived perfectly intact. There was a delay, but I am ignoring that because a) it was due to LaPoste, b) we are in the middle of a pandemic so allowances must be made, c) the team members were all pleasant and responsive when I contacted them, even offering to send a new package if delay went much longer. I look forward to shopping with them again for next camping trip, when that becomes possible. Merci à tous!

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Michel T.

Rating: 5 out of 5

Published on 02/12/2020 à 12h35

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Hugo P.

Rating: 4 out of 5

Published on 02/12/2020 à 10h45

Fast delivery and good quality products, but one ration package was torn. Good overall.

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Response from Freezedried & Co Published on 03/12/2020

Thank you for your comment, and I'm sorry to hear about the problem with the ration. Has it been damaged by opening the ration? Please do not hesitate to contact us at team[at]lyophilise.com. Thank you for your understanding. Elodie from Team Lyo

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Theo D.

Rating: 5 out of 5

Published on 02/12/2020 à 09h41

Order received very quickly.

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Laurent B.

Rating: 1 out of 5

Published on 02/12/2020 à 09h26

Ordered a week ago and no notice...

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Response from Freezedried & Co Published on 03/12/2020

Hello, your parcel was dispatched the day after you placed your order and was delivered to the chosen relay point on 27/11. You have not yet collected the parcel from the relay point, it will be available until 03/12. Please go there as soon as possible to collect it. We remain at your disposal should you need us. The Lyo team

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Lucas T.

Rating: 5 out of 5

Published on 02/12/2020 à 09h22

Great choice on the site and all the items are very well explained. Delivery was ultra fast with a kind note in the box.

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