Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Hello, I am giving two stars, not because of the quality of the products, which is impeccable, but because I ordered 4 energy bars and only received 2 in my package. Despite my follow-ups, I have not received any response from customer service for several weeks, nor a refund. I am not concerned about 4 euros, of course... but fortunately, it was 'only' energy bars, and not a more expensive product.
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Response from Freezedried & Co
Hello,
We sincerely apologize for this oversight as well as for the delay in responding to your follow-ups. We indeed fell behind in processing emails during that period.
As agreed a few days after your message, we have proceeded with the refund for the missing bars.
Thank you for your feedback, which helps us improve the quality of our service.
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cedric F.
Rating: 5 out of 5
following a purchase from 22/06/2025
Top!
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Olivier M.
Rating: 5 out of 5
following a purchase from 21/06/2025
Perfect, site to recommend for their seriousness.
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Gunter H.
Rating: 5 out of 5
following a purchase from 21/06/2025
Ok.
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Lionel B.
Rating: 5 out of 5
following a purchase from 19/06/2025
As with every order, everything is always impeccable.
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Christian G.
Rating: 5 out of 5
following a purchase from 20/06/2025
Excellent choice of products, suggestions and packs adapted to each profile. Last order for a gift, still waiting but the team contacted me to explain the reasons. Serious.
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Michael C.
Rating: 5 out of 5
following a purchase from 19/06/2025
Easy to use website, wide selection of products at great prices, well-packaged goods and fast and secure shipping.
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Tina L.
Rating: 5 out of 5
following a purchase from 16/06/2025
super customer service, wide range
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José Ignacio M.
Rating: 5 out of 5
following a purchase from 20/06/2025
The quality is exceptional; we have tried new products and they have greatly improved delivery times, which is fantastic for our needs, as we have little room for maneuver due to the activities we organize. Thank you very much for your service and attention.
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Guillaume N.
Rating: 5 out of 5
following a purchase from 23/06/2025
Order on point, very good site
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Olivier B.
Rating: 5 out of 5
following a purchase from 23/06/2025
Thank you, perfect
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NATHAN LOUIS F.
Rating: 5 out of 5
following a purchase from 20/06/2025
The purchased water bottle works perfectly as described. I used it in the Keyras.
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Mathilde J.
Rating: 4 out of 5
following a purchase from 17/06/2025
Top
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Fanny D.
Rating: 5 out of 5
following a purchase from 21/06/2025
Fast delivery
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Pascal B.
Rating: 5 out of 5
following a purchase from 19/06/2025
Package delivered on time.
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Carlos B.
Rating: 5 out of 5
following a purchase from 19/06/2025
Everything is correct, as expected.
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Yann T.
Rating: 5 out of 5
following a purchase from 21/06/2025
Very good!
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Ludovic D.
Rating: 4 out of 5
following a purchase from 22/06/2025
Satisfied. Product meets expectations.
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dominique G.
Rating: 5 out of 5
following a purchase from 19/06/2025
Great as usual. Went to do the GR 400 with the ordered products always on point. Dominique.
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Patrice B.
Rating: 5 out of 5
following a purchase from 21/06/2025
Very good and fast, however an opened bag in the box and about 30% of the contents loose... Other than that, nothing to report.
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Christina S.
Rating: 5 out of 5
following a purchase from 22/06/2025
Very good and fast, however one opened bag in the box and about 30% of the contents loose... Other than that, nothing to report.
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Sébastien A.
Rating: 5 out of 5
following a purchase from 17/06/2025
Excellent water bottle.
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Foucher C.
Rating: 2 out of 5
following a purchase from 13/06/2025
I received my Toaks Pot with no problem. However, I think the item is faulty as there was a scratch on the inside of the Pot. Because of this, as soon as I cook something in the Pot, the food cracks and sticks to the bottom. If possible, I would like to exchange the Pot for a functional one.
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Stéphanie C.
Rating: 5 out of 5
following a purchase from 10/06/2025
Fast and compliant delivery.
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Anne-Maurille D.
Rating: 5 out of 5
following a purchase from 17/06/2025
Bought for a road trip in Norway, it's perfect.
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Barrientos S.
Rating: 5 out of 5
following a purchase from 17/06/2025
Many varieties of products and a shipment without incidents
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DOMINIQUE M.
Rating: 5 out of 5
following a purchase from 30/05/2025
Everything was perfect thank you
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Ingolf L.
Rating: 5 out of 5
following a purchase from 18/06/2025
The shop delivered very quickly, the goods are top, the prices are very cheap, thank you.
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Annick A.
Rating: 5 out of 5
following a purchase from 16/06/2025
The departure of the package and delivery a bit slow.
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Cristina C.
Rating: 1 out of 5
following a purchase from 20/06/2025
I had paid for faster shipping but it never arrived on the day, and then my package was delivered to another village far from me.
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Response from Freezedried & Co
We apologize for the delivery delay you experienced. Unfortunately, these delays depend on the carrier and are beyond our control.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.
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Dimajo S.
Rating: 5 out of 5
following a purchase from 19/06/2025
Nothing to report order received on time perfect
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louis G.
Rating: 5 out of 5
following a purchase from 18/06/2025
Freeze-dried meals really change life while hiking! Top delivery
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Klaas V.
Rating: 5 out of 5
following a purchase from 08/06/2025
Great customer service
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Vivien T.
Rating: 5 out of 5
following a purchase from 18/06/2025
Good hiking products and a shipment without any problems. I recommend this site for your future outings.
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Alain M.
Rating: 5 out of 5
following a purchase from 31/05/2025
As usual, fast delivery, the meals are hearty and honestly not bad (better than some canned goods, in any case). Always satisfied, long life to you!
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Juan Carlos S.
Rating: 5 out of 5
following a purchase from 18/06/2025
Everything perfect
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Diana B.
Rating: 5 out of 5
following a purchase from 17/06/2025
Fast delivery without surprises Good products available Bravo
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Jean-Francois C.
Rating: 5 out of 5
following a purchase from 18/06/2025
Perfect
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gerald B.
Rating: 5 out of 5
following a purchase from 19/06/2025
Thank you my order matches my request.
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Robert Paul B.
Rating: 5 out of 5
following a purchase from 17/06/2025
Tried a few different makes, all good.
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