Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 1, 2, 3, 4 and 5 stars

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L
Lacroix D.
Rating: 5 out of 5
following a purchase from 17/04/2025
Thank you for the service and the responses regarding the orders
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Andre T.
Rating: 5 out of 5
following a purchase from 26/04/2025
As always great shipping times and great high quality food and products!
C
Corre T.
Rating: 2 out of 5
following a purchase from 29/04/2025
Product as described, but shipping was catastrophic, I paid more to have a next-day delivery. Order placed on the 29th after 6 PM, counting the holiday I should have received this order on the 2nd... after several delays for technical reasons and so on, I received my order on May 7th delivered to the post office and not to my home! A bit long considering the extra cost!
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Response from Freezedried & Co
Thank you for your feedback. We are sincerely sorry for this delivery delay and understand your disappointment, especially with an express shipment. On our side, the order left our premises promptly, but unforeseen transport issues unfortunately disrupted the timelines. Please do not hesitate to contact our customer service so we can discuss a commercial gesture together.
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Pierre-Olivier C.
Rating: 5 out of 5
following a purchase from 27/04/2025
Simplicity of ordering, fast delivery. Products intended for food storage.
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Javi L.
Rating: 5 out of 5
following a purchase from 29/04/2025
Very good items and fast shipping.
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Javier S.
Rating: 5 out of 5
following a purchase from 23/04/2025
The only downside I have is that the stock on the website is not real, and because of that, I had to wait a couple of weeks for a product that, according to the website, was available at that moment. But other than that, they have been excellent; magnificent service, quick response to my problems, good packaging, and fast shipping. I will definitely continue shopping at this store.
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Jordi M.
Rating: 5 out of 5
following a purchase from 28/04/2025
I haven't tried them yet, but the shipment was monitored by the company and I received information about its delivery.
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Klaus R.
Rating: 5 out of 5
following a purchase from 27/04/2025
Fast delivery and everything in perfect condition
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Arnaud B.
Rating: 4 out of 5
following a purchase from 27/04/2025
It's always a pleasure to order from Lyophilisé&co.
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Response from Freezedried & Co
It's always a pleasure to deliver to you :)
Thank you very much and see you soon!
R
Rebeca M.
Rating: 5 out of 5
following a purchase from 29/04/2025
Everything is correct.
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Guy P.
Rating: 5 out of 5
following a purchase from 27/04/2025
Very happy with my order. I am preparing my GR5 with pleasure and very satisfied with your products.
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Response from Freezedried & Co
Thank you! Enjoy your trip and see you soon for the next one :)
G
Gerard L.
Rating: 5 out of 5
following a purchase from 27/04/2025
Perfect
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Response from Freezedried & Co
Thank you!
F
Franck D.
Rating: 5 out of 5
following a purchase from 18/04/2025
Fast order and delivery
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Response from Freezedried & Co
Thank you very much! We hope to see you again soon :)
G
Guillaumes L.
Rating: 5 out of 5
following a purchase from 27/04/2025
Perfect, fast and reliable delivery.
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Response from Freezedried & Co
We are very touched by your feedback. Thank you!
F
Francisco Javier C.
Rating: 5 out of 5
following a purchase from 29/04/2025
100% recommendable.
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Jean-Christophe B.
Rating: 5 out of 5
following a purchase from 26/04/2025
Fast delivery and very responsive after-sales service!!
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Response from Freezedried & Co
We do our best for your satisfaction. Your feedback indicates that we are on the right track :)
Thank you and see you very soon!
P
Patrick J.
Rating: 5 out of 5
following a purchase from 28/04/2025
Great products at reasonable prices. Stock visibility and fast shipping. Dynamic team, I recommend.
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Response from Freezedried & Co
It really pleases us to receive such positive feedback!
Thank you very much and see you soon!
M
Mickaël C.
Rating: 5 out of 5
following a purchase from 27/04/2025
Excellent.
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Response from Freezedried & Co
A big thank you for your feedback :)
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Daniel A.
Rating: 5 out of 5
following a purchase from 28/04/2025
Fast and good.
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Christopher A.
Rating: 5 out of 5
following a purchase from 28/04/2025
Good choice, good price, and fast delivery. Highly recommend.
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Response from Freezedried & Co
Your feedback touches us deeply. Thank you!
A
Alexandre J.
Rating: 5 out of 5
following a purchase from 27/04/2025
Great
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Response from Freezedried & Co
Thank you and see you soon!
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Géraldine L.
Rating: 5 out of 5
following a purchase from 27/04/2025
The meals are of very good quality and the bars are delicious.
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Response from Freezedried & Co
We take great pride in the taste quality of our products. It's a pleasure to know that they are appreciated :)
Thank you and see you soon!
G
Guillaume R.
Rating: 5 out of 5
following a purchase from 22/04/2025
Good products, in terms of choice and quality. Good price as well!
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Response from Freezedried & Co
Thank you for this review that warms the heart! See you very soon :)
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Gabriel C.
Rating: 5 out of 5
following a purchase from 20/04/2025
I have already placed several orders with Lyophilisée&Co, whether for freeze-dried products or for equipment, and I am extremely satisfied with their services. The quality of the products is impeccable, always meeting my expectations. What particularly impressed me is their professionalism and customer service. The team is attentive, accommodating, and very responsive when needed. They do not hesitate to find suitable solutions, which is a real plus. Delivery is fast and the products are well packaged. I highly recommend Lyophilisée&Co to anyone looking for quality products and top-notch customer service. A serious company you can count on!
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Jean Alain T.
Rating: 5 out of 5
following a purchase from 27/04/2025
Received on time, as agreed. Unfortunately, during transport, it was mishandled and a can was crushed and leaked. But it did not affect the rest of the package. Thank you.
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William B.
Rating: 5 out of 5
following a purchase from 25/04/2025
It's great!
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Response from Freezedried & Co
You are the best!
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David C.
Rating: 5 out of 5
following a purchase from 26/04/2025
Very satisfied, quality products
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Response from Freezedried & Co
Glad to hear that you like our products! Thank you for your feedback :)
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Georgia B.
Rating: 5 out of 5
following a purchase from 26/04/2025
I order to times everything it was great of course I have one problem in the second order but it was something from the company that made the product not from Freeze-dried .
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Sebastien A.
Rating: 5 out of 5
following a purchase from 26/04/2025
Very good choice. Fast delivery and better customer service
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Response from Freezedried & Co
We are all committed to providing the service you deserve. Thank you very much!
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Xana N.
Rating: 5 out of 5
following a purchase from 27/04/2025
Everything is correct.
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Marie-Françoise B.
Rating: 5 out of 5
following a purchase from 24/04/2025
Our water tastes much better since we filter it in our fountain! 👌
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Response from Freezedried & Co
We are happy to know that the water tastes better. One thing is for sure: you will always be well hydrated from now on :) Thank you very much for your feedback!
C
Catherine H.
Rating: 5 out of 5
following a purchase from 25/04/2025
Super fast shipping and products that perfectly meet my expectations. I recommend!
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Response from Freezedried & Co
It's great to know that our products and services meet your expectations! Thank you very much :)
E
Emilie G.
Rating: 5 out of 5
following a purchase from 24/04/2025
Well-diversified range of products, fast delivery, top site!
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Response from Freezedried & Co
Thank you very much and see you soon :)
F
Francoise De P.
Rating: 5 out of 5
following a purchase from 24/04/2025
Great site. It has just what you need, nothing more, and at a good quality/price ratio.
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Response from Freezedried & Co
Thank you very much for this positive feedback! We are delighted to know that you are happy with your purchases :)
B
Bruno L.
Rating: 5 out of 5
following a purchase from 22/04/2025
Very good site, very serious
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Response from Freezedried & Co
Thank you very much! We hope to see you again very soon for new shipments.
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Thomas A.
Rating: 5 out of 5
following a purchase from 21/04/2025
Products sent quickly and conforming to the description. Following the unavailability of an item, customer service was very responsive in finding a solution. Very satisfied.
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Response from Freezedried & Co
The whole team does its best to ensure that customer service is top-notch (because you deserve it). We hope you like the products ;)
J
Jean-Marie D.
Rating: 5 out of 5
following a purchase from 23/04/2025
Top-notch, excellent products and fast delivery.
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Response from Freezedried & Co
It's you who are top-notch! Thank you very much :)
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Valerie B.
Rating: 5 out of 5
following a purchase from 19/04/2025
Effective
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Response from Freezedried & Co
We do our best to be! Thank you very much :)
F
François Larochette De R.
Rating: 2 out of 5
following a purchase from 21/04/2025
Delivery not dispatched within the expected timeframe even though the customer service was of good quality
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for the shipping delay but glad that our customer service met your expectations. We remain at your disposal for your future orders
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Dominique L.
Rating: 5 out of 5
following a purchase from 21/04/2025
perfect I recommend
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Response from Freezedried & Co
Thank you very much and see you very soon :)
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