Customer reviews of Freezedried & Co

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

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Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

J

James T.

Rating: 4 out of 5

Published on 28/04/2023 à 13h00

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Translated reviews

Response from Freezedried & Co Published on 02/05/2023

Thanks for the note :) The Lyo team

V

Verified buyer

Rating: 4 out of 5

Published on 23/04/2023 à 20h13

Response from Freezedried & Co Published on 23/04/2023

The Freezedried & Co team thanks you for your note.

N

Nicolas M.

Rating: 4 out of 5

Published on 23/04/2023 à 14h38

fast delivery

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

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Translated reviews

Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

M

Michel L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h35

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Translated reviews

Response from Freezedried & Co Published on 24/04/2023

The Lyophilise & Co team thanks you for the note :)

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Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

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Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

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Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

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Laurent L.

Rating: 4 out of 5

Published on 21/04/2023 à 10h28

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Translated reviews

Response from Freezedried & Co Published on 24/04/2023

Thanks for the note! The Lyophilise & Co team

C

Camille D.

Rating: 4 out of 5

Published on 20/04/2023 à 19h02

Hello, received quickly but no email to say that the order has been placed. Cdlt

Translated reviews

Response from Freezedried & Co Published on 21/04/2023

Hello, thank you for your feedback. Have you checked your junk mail? Unfortunately, some of our e-mails can end up there, depending on the address. If this is not the case, we apologize for this computer problem. Please do not hesitate to contact us if the problem recurs. See you soon. Team Lyo

A

Anais M.

Rating: 1 out of 5

Published on 18/04/2023 à 11h23

delivery time not respected. Product still not received after 1 week

Translated reviews

Response from Freezedried & Co Published on 21/04/2023

Hello Sir, We apologize for the inconvenience. We shipped your parcel the day after you placed your order, but the carrier's tracking system has not been updated since the parcel was delivered. We have contacted the carrier and will get back to you by email to find a solution together. Thank you for your understanding. Team Lyo.

C

Comprador verificado

Rating: 1 out of 5

Published on 15/04/2023 à 07h51

The shipping takes longer than what it says on the web when you make the purchase (I haven't received it yet) and you can't track it on the courier's website. I needed it for this weekend and it has caused me problems.

Translated reviews

Response from Freezedried & Co Published on 21/04/2023

Good morning, Following our conversation, the package has been delivered before your departure. Access to the collection point was not available as the delivery time has been extended. Sorry for the inconvenience. The most important thing is that everything went well. Thank you for your patience. Best regards, the Lio team.

I

Isabella T.

Rating: 4 out of 5

Published on 12/04/2023 à 19h12

Efficient order processing

Translated reviews

Response from Freezedried & Co Published on 13/04/2023

Thanks for your comment! Have a nice day ;) The Lyo team

T

Theo B.

Rating: 4 out of 5

Published on 09/04/2023 à 13h13

Fast and quick answer to the question super serious

Translated reviews

Response from Freezedried & Co Published on 11/04/2023

Thanks for your feedback, we'll pass it on to our great customer service colleagues :) The Lyo Team

H

Henry B.

Rating: 3 out of 5

Published on 07/04/2023 à 11h57

It says free delivery and at the time of payment there was a 6 euro charge.

Translated reviews

Response from Freezedried & Co Published on 11/04/2023

Thank you for your feedback. Delivery costs are free in France for orders over 70 in a "point relais". They are not for home delivery, the delivery method you have chosen. We hope this clarifies things for you. If you have any questions, please do not hesitate to contact us. The Lyo team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

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Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

M

Marie B.

Rating: 4 out of 5

Published on 05/04/2023 à 14h45

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Translated reviews

Response from Freezedried & Co Published on 06/04/2023

Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyophilise & Co team

Y

Youssef B.

Rating: 4 out of 5

Published on 02/04/2023 à 12h13

French instructions would have been welcome

Translated reviews

Response from Freezedried & Co Published on 04/04/2023

Hello, thank you for your feedback. The manufacturer doesn't supply any. We will translate it and send you a French instruction manual as soon as possible. The Lyo team

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

H

Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

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Hugo R.

Rating: 4 out of 5

Published on 30/03/2023 à 13h55

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

The Lyophilise & Co team thanks you for the note :)

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Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

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Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

C

Charlotte D.

Rating: 4 out of 5

Published on 30/03/2023 à 12h03

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Translated reviews

Response from Freezedried & Co Published on 31/03/2023

Thanks for the note! The Lyophilise & Co team

E

Elise M.

Rating: 4 out of 5

Published on 29/03/2023 à 15h23

All the products are of good quality but some may be missing.

Translated reviews

Response from Freezedried & Co Published on 30/03/2023

Thank you for your feedback. Please don't hesitate to let us know of any references that you haven't found on our site and that you'd like to find with us. Our referencing colleagues will be happy to help :) In the case of products that are currently in stock, we can send you an e-mail when they arrive in our store. We can also advise you on alternative references if required. We wish you a pleasant day. The Lyo team

L

Lucas P.

Rating: 4 out of 5

Published on 29/03/2023 à 11h07

Very fast delivery. I don't know if the product I ordered is effective.

Translated reviews

Response from Freezedried & Co Published on 30/03/2023

Thank you for your feedback. Many people have left their opinion on this reference (single units, batches), which may give you some idea of how to use it and under what conditions. Our customer service is at your disposal should you have any questions. We thank you for your confidence. The Lyo team

A

Antoine R.

Rating: 4 out of 5

Published on 25/03/2023 à 12h27

Quality products, but unfortunately a little expensive.

Translated reviews

Response from Freezedried & Co Published on 27/03/2023

Thank you for your feedback :) Have you heard of the "Bons Plans" section, where you can take advantage of current discounts on a selection of products? If you have any questions, please do not hesitate to contact us. The Lyo team

V

Verified buyer

Rating: 1 out of 5

Published on 20/03/2023 à 20h41

Still waiting to receive it! Hasn't turned up. Promised deliver in 2-4 days and I'm now over a week.

Response from Freezedried & Co Published on 21/03/2023

Thank you for your return of experience and sorry if you have encountered a problem with the delivery. It seems that your order is delayed with the customs. My colleague has refund the shipping charges and stay in touch with you until the delivery. The Freezedried and Co team.

J

Julie T.

Rating: 4 out of 5

Published on 15/03/2023 à 11h54

On a relatively small order in volume, 1 pierced gel that leaked on everything else. It's a shame

Translated reviews

Response from Freezedried & Co Published on 16/03/2023

Thank you for your feedback and sorry for this incident. Our team will get back to you as soon as possible to find a solution. The Lyo Team

N

Nicolas P.

Rating: 4 out of 5

Published on 11/03/2023 à 08h25

easy to order on the website, quick to send and receive. prices are high.

Translated reviews

Response from Freezedried & Co Published on 13/03/2023

Thank you for your feedback, especially on our prices. In all transparency, we apply the sales prices recommended by our suppliers, and we are in a context of rising prices. That being said, please do not hesitate to let us know which products you find to be overpriced. We've also included a link to our Bargains section, where you'll find all the latest bargains. If you have any questions, please do not hesitate to contact us. The Lyo team :) https://www.lyophilise.fr/bons-plans-c-3563

H

Hugo R.

Rating: 3 out of 5

Published on 08/03/2023 à 12h20

Delivery much longer than expected, I was not asked if I wanted to wait. So I'm still waiting.

Translated reviews

Response from Freezedried & Co Published on 09/03/2023

Thank you for your feedback. My colleagues contacted you by e-mail the day after (March 2) your order (March 1) to warn you of a shortage on a soup. Perhaps it's in your spam folder? Our customer service department will contact you by phone to check on your order. Thank you for your understanding. The Lyo team

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Pierre D.

Rating: 4 out of 5

Published on 07/03/2023 à 12h47

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Translated reviews

Response from Freezedried & Co Published on 08/03/2023

Many thanks :) The Lyophilise & Co team

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Pierre D.

Rating: 4 out of 5

Published on 07/03/2023 à 12h47

Translated reviews

Response from Freezedried & Co Published on 08/03/2023

Many thanks :) The Lyophilise & Co team

P

Pierre D.

Rating: 4 out of 5

Published on 07/03/2023 à 12h47

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Translated reviews

Response from Freezedried & Co Published on 08/03/2023

Many thanks :) The Lyophilise & Co team

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Nicolas R.

Rating: 4 out of 5

Published on 06/03/2023 à 16h44

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Translated reviews

Response from Freezedried & Co Published on 07/03/2023

Many thanks :) The Lyophilise & Co team

N

Nicolas R.

Rating: 4 out of 5

Published on 06/03/2023 à 16h44

Translated reviews

Response from Freezedried & Co Published on 07/03/2023

Many thanks :) The Lyophilise & Co team

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Nicolas R.

Rating: 4 out of 5

Published on 06/03/2023 à 16h44

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Translated reviews

Response from Freezedried & Co Published on 07/03/2023

Many thanks :) The Lyophilise & Co team

S

Sophie M.

Rating: 4 out of 5

Published on 04/03/2023 à 16h44

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Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

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Sophie M.

Rating: 4 out of 5

Published on 04/03/2023 à 16h44

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

S

Sophie M.

Rating: 4 out of 5

Published on 04/03/2023 à 16h44

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Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

A

Antonio R.

Rating: 4 out of 5

Published on 03/03/2023 à 14h21

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Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

A

Antonio R.

Rating: 4 out of 5

Published on 03/03/2023 à 14h21

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

A

Antonio R.

Rating: 4 out of 5

Published on 03/03/2023 à 14h21

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Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thanks for the note! The Lyophilise & Co team

P

Pierre R.

Rating: 3 out of 5

Published on 03/03/2023 à 10h45

Dishes ordered with a relatively short BBD (NOV 2023). Too expensive to return! I am disappointed and will think again before ordering. Concerning the delivery, RAS.

Translated reviews

Response from Freezedried & Co Published on 06/03/2023

Thank you for your feedback. Can you tell us more about the dishes in question? If it's the Tent Meals brand, it's an English artisanal brand "all homemade" and the DLUO/DDM are 1 year after manufacture (they are completely consumable beyond that). Depending on the batch and therefore its date of manufacture, the order date + shipping from England, you may have a delay of a few months. If it's another brand, please contact our sales department team(at)lyophilise.com. We hope to have clarified this point. The Lyo team

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Omar M.

Rating: 4 out of 5

Published on 28/02/2023 à 16h52

Choice and speed of delivery

Translated reviews

Response from Freezedried & Co Published on 01/03/2023

Thanks for your comment! Have a nice day ;) The Lyo team

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Lucas D.

Rating: 4 out of 5

Published on 23/01/2023 à 13h40

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Translated reviews

Response from Freezedried & Co Published on 25/01/2023

Many thanks :) The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 23/01/2023 à 13h40

Translated reviews

Response from Freezedried & Co Published on 25/01/2023

Many thanks :) The Lyophilise & Co team

L

Lucas D.

Rating: 4 out of 5

Published on 23/01/2023 à 13h40

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Translated reviews

Response from Freezedried & Co Published on 25/01/2023

Many thanks :) The Lyophilise & Co team

J

Julie B.

Rating: 4 out of 5

Published on 22/01/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 23/01/2023

Thanks for the note :) The Lyo team

J

Julie B.

Rating: 4 out of 5

Published on 22/01/2023 à 11h46

Translated reviews

Response from Freezedried & Co Published on 23/01/2023

Thanks for the note :) The Lyo team

J

Julie B.

Rating: 4 out of 5

Published on 22/01/2023 à 11h46

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Translated reviews

Response from Freezedried & Co Published on 23/01/2023

Thanks for the note :) The Lyo team

M

Manon B.

Rating: 4 out of 5

Published on 16/01/2023 à 11h06

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Translated reviews

Response from Freezedried & Co Published on 17/01/2023

Thanks for the note! The Lyophilise & Co team

M

Manon B.

Rating: 4 out of 5

Published on 16/01/2023 à 11h06

Translated reviews

Response from Freezedried & Co Published on 17/01/2023

Thanks for the note! The Lyophilise & Co team

M

Manon B.

Rating: 4 out of 5

Published on 16/01/2023 à 11h06

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Translated reviews

Response from Freezedried & Co Published on 17/01/2023

Thanks for the note! The Lyophilise & Co team

C

Comprador verificado

Rating: 4 out of 5

Published on 15/01/2023 à 18h42

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Translated reviews

Response from Freezedried & Co Published on 16/01/2023

The Lyophilized & Co team thanks you for your note.

C

Camille D.

Rating: 4 out of 5

Published on 14/01/2023 à 12h13

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Translated reviews

Response from Freezedried & Co Published on 16/01/2023

Thanks for the note! The Lyophilise & Co team

C

Camille D.

Rating: 4 out of 5

Published on 14/01/2023 à 12h13

Translated reviews

Response from Freezedried & Co Published on 16/01/2023

Thanks for the note! The Lyophilise & Co team

C

Camille D.

Rating: 4 out of 5

Published on 14/01/2023 à 12h13

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Translated reviews

Response from Freezedried & Co Published on 16/01/2023

Thanks for the note! The Lyophilise & Co team

G

Guillaume R.

Rating: 4 out of 5

Published on 08/01/2023 à 14h12

Inadequate packaging for the gourd because it could move around in the box (nothing to hold it in place even if the gourd is attached to a box), but excellent product for going to India.

Translated reviews

Response from Freezedried & Co Published on 09/01/2023

Thank you for your feedback. Our logistics colleagues normally use paper to wedge this type of item. We'll let them know what you think. We wish you a wonderful day and a wonderful expedition to India. The Lyo Team

C

Comprador verificado

Rating: 4 out of 5

Published on 23/12/2022 à 21h31

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Translated reviews

Response from Freezedried & Co Published on 28/12/2022

Thank you very much :) The Lyophilized & Co team

L

Laurent M.

Rating: 4 out of 5

Published on 21/12/2022 à 17h13

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Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

L

Laurent M.

Rating: 4 out of 5

Published on 21/12/2022 à 17h13

Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

L

Laurent M.

Rating: 4 out of 5

Published on 21/12/2022 à 17h13

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Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

L

Lucas L.

Rating: 4 out of 5

Published on 21/12/2022 à 14h37

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Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

L

Lucas L.

Rating: 4 out of 5

Published on 21/12/2022 à 14h37

Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

L

Lucas L.

Rating: 4 out of 5

Published on 21/12/2022 à 14h37

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Translated reviews

Response from Freezedried & Co Published on 22/12/2022

Thanks for the note! The Lyophilise & Co team

E

Elise D.

Rating: 3 out of 5

Published on 17/12/2022 à 16h59

choice of delivery points too limited

Translated reviews

Response from Freezedried & Co Published on 19/12/2022

Thank you for your feedback. We've counted around twenty relay points in your city district. Were these points suggested to you when you placed your order? We did the test on our side and they appear. We'll be happy to help if you need any further assistance. The Lyo team

J

Julie B.

Rating: 4 out of 5

Published on 16/12/2022 à 12h44

Fast

Translated reviews

Response from Freezedried & Co Published on 19/12/2022

Thanks for the note! The Lyophilise & Co team

M

Manon M.

Rating: 4 out of 5

Published on 16/12/2022 à 10h27

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Translated reviews

Response from Freezedried & Co Published on 19/12/2022

Many thanks :) The Lyophilise & Co team

M

Manon M.

Rating: 4 out of 5

Published on 16/12/2022 à 10h27

Translated reviews

Response from Freezedried & Co Published on 19/12/2022

Many thanks :) The Lyophilise & Co team

M

Manon M.

Rating: 4 out of 5

Published on 16/12/2022 à 10h27

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Translated reviews

Response from Freezedried & Co Published on 19/12/2022

Many thanks :) The Lyophilise & Co team