Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
Fast delivery but one of the bags had received a cutter cut.
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Response from Freezedried & Co
Thank you for your feedback. We will contact you to send you another bag. Sorry for the delay. The Lyo team
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Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Manon D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Mehdi E.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Mehdi E.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyophilise & Co team
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Guillaume M.
Rating: 2 out of 5
Order placed a week ago and still no delivery ????????
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Response from Freezedried & Co
Thank you for your feedback. Indeed, when you placed your order, some products were out of stock, which was indicated on the product sheets and in your basket. Your order is being prepared today, and all products are back in stock. My colleague must have informed you yesterday during your telephone conversation. If you have any queries, please do not hesitate to contact us on 02 97 87 23 73 or team(at)lyophilise.com. The Lyo team
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Laurent R.
Rating: 4 out of 5
For the amount of my order I would have appreciated free delivery...
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Response from Freezedried & Co
Thank you for your feedback. It is possible to choose the free delivery in relay point in France before validating an order (from 70 of purchases). Hoping to see you again on our site, please don't hesitate to contact us if you need information for a future order. Best regards. The Lyo team.
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Karim B.
Rating: 4 out of 5
I find what I need but a little expensive sonon Ras. I'm looking forward to an order as I'm going hiking ssmedi.
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Response from Freezedried & Co
Thank you for your feedback! We try to offer a wide range of products to suit all budgets. I've added a link to our promotions, which might be of interest to you: https://www.lyophilise.fr/promotions-c-3563. Have a nice trip :) The Lyo team
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William B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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William B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Mehdi B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Mehdi B.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Miguel G.
Rating: 4 out of 5
Lots of choice and order received very quickly.
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Response from Freezedried & Co
The Lyo team thanks you for this nice review ;)
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Elise R.
Rating: 4 out of 5
Plenty of choice and good taste
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Response from Freezedried & Co
Thank you for your feedback. The Lyo Team
A
Anais D.
Rating: 2 out of 5
Very disappointed; products ordered promised a long or even very long shelf life, whereas the products received spent the longest time in your stocks.
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Response from Freezedried & Co
Hello, thank you for your feedback. The Katadyn bread tins have a shelf life of up to 15 years, and you should have received the certificate with your last order, which obviously was not the case. My colleagues will e-mail it to you today. On these long-life products, we have a high turnover of stock. For your information, the DLUO marked on the tins is 2 years, as this is the regulation in Germany, where this bread is sold in supermarkets. Hoping to have shed some light on your last order, our team remains at your disposal should you have any questions. Best regards. The Lyo team
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Nicolas T.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Nicolas T.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
A
Antoine T.
Rating: 4 out of 5
Responsive team, answers emails quickly. Delivery time very good.
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
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Sophie R.
Rating: 3 out of 5
The dishes are not particularly succulent. The lemon dessert is far too sweet (although I'm a big fan of sugar). The chocolate mousse is good, but should be called a chocolate dessert, as in my opinion it's not a mousse. In short, the quality/price ratio is not entirely satisfactory.
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Response from Freezedried & Co
Hello and thank you for your feedback. Your order includes 4 recipes from 3 different, rather entry-level brands. Please don't hesitate to ask us to guide you through our catalog of over 450 freeze-dried/dehydrated recipes and our hundred or so sterilized recipes. We'll be delighted to share our team's and our customers' favorite recipes with you :) The Lyo team
L
Laurent R.
Rating: 4 out of 5
Buf Parmentier is good.
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Response from Freezedried & Co
Thank you for your review of this product. If you wish to rate other products, please go directly to the site :) Bon appétit to you. The Lyophilise & Co team
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Verified buyer
Rating: 4 out of 5
Response from Freezedried & Co
The Freezedried & Co team thanks you for your note.
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Guillaume M.
Rating: 4 out of 5
Fast delivery. But the box was opened and the product packaging also opened (as if someone had wanted to know what was inside). However, all the contents were present, so no consequences in the end.
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Response from Freezedried & Co
Thank you for your feedback, we will inform our carrier. We thank you for your trust and hope to see you again on our site :) The Lyo Team
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Lucas P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Hugo R.
Rating: 3 out of 5
Survival gear and impeccable delivery time - nothing to say. On the other hand, I was very disappointed by the little solar-powered, dynamo-charged survival radio... the same radio is 20 euros cheaper on Pearl. As for the quality of the item, it's mediocre (antenna too short range, picks up almost no stations, rather mediocre sound, not to mention the fact that there's no automatic station search... everything's manual and the joysticks/search wheels are hyper-sensitive... frankly, I'm disappointed with this item, which I'd rate 2/5. They need to improve the antenna, sound quality, add an automatic search option and ideally add at least one USB port. Too disappointed with this item given its high price (50 at Lyophilise and 30 at Pearl) and above all its poor operating quality.
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Response from Freezedried & Co
Thank you for your feedback. Concerning product pricing, we apply the reseller price. A small company like ours cannot afford to undercut prices. We hope you will understand. Now, if you're not satisfied with the item, you can return it to us if it's in perfect condition and get your money back, since your order was placed recently. Please contact our team as soon as possible to request your return label by e-mail via team(at)lyophilise.com. The Lyo team
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Nicolas P.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume B.
Rating: 4 out of 5
Deadline met, quality respected, wide selection
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Response from Freezedried & Co
Thanks for your comment! Have a nice day ;) The Lyo team
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Comprador verificado
Rating: 4 out of 5
Good experience with Lyophilise. I will continue to trust them for the time being....
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Response from Freezedried & Co
Thank you very much for your comments. The Lyophilized & Co team
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Claire D.
Rating: 4 out of 5
Very fast and complete delivery. I'm only giving 4 stars because 2 bags of rations came loose and I'm waiting for a reply to my e-mail on this subject. Otherwise, I recommend.
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Response from Freezedried & Co
Thank you for your feedback. In the meantime, my colleague has processed your request based on your email exchanges. We thank you for your understanding and hope to see you again on our site :) The Lyo team
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Amina R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Amina R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Anais R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Anais R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Pierre D.
Rating: 3 out of 5
I received an order (invoice 88695, customer 1163397) When I put water in the mx3 aligot bag, I noticed water leaking from the bottom (see attached photos). Please note that I am testing a few dishes, so the bag came out of the parcel post to be used directly in the kitchen. The percage was therefore in the parcel. Thank you for your feedback on this subject.
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Response from Freezedried & Co
Hello, sorry about this incident. My colleague learned of your misadventure from your e-mail and got in touch by return e-mail on April 28. Could you please look through your e-mails or junk mail and see if one of the solutions she suggested suits you? If not, please contact us by phone on 02 97 87 23 73 or by e-mail team(at)lyophilise.com. Thank you for your interest. The Lyo team
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William J.
Rating: 2 out of 5
Shipping time not respected
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Response from Freezedried & Co
Hello, As indicated on our website at the time of your order, a reference was out of stock and we were waiting for the article in order to dispatch your parcel. The restocking time was indicated, however with the new customs constraints at the English borders the delay has been extended. We are very sorry about this and hope that you were able to receive your order on time. Please do not hesitate to contact our customer service department in such situations. Thank you for your understanding, Team Lyo
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Elise M.
Rating: 4 out of 5
Fast shipping
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Response from Freezedried & Co
Thank you for taking the time to rate us :)
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Nicolas M.
Rating: 3 out of 5
A little expensive for recipes that aren't all calorie-dense. Otherwise, the taste is very good.
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Response from Freezedried & Co
Hello, thank you for your comment. We offer a wide range of freeze-dried meals made by different brands. The quality of the ingredients and the calorie content differ from one brand to another. Please do not hesitate to contact us to help you make your choice, as we offer a selection of brands with an interesting calorie/price ratio. Thank you for your understanding. Team Lyo.
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Camille L.
Rating: 4 out of 5
Fast delivery, just a little disappointment, I thought I had ordered whole dried bananas and they were sliced. I didn't check if it was mentioned in the description, but it wasn't on the picture.
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Response from Freezedried & Co
Thank you for your feedback, we have taken your comment into account. The information is indeed indicated on the product sheet, however we will add a photo of the product as soon as possible to avoid further confusion. Kind regards, Team Lyo
J
Jean M.
Rating: 4 out of 5
Delivery error Delivered by post
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Response from Freezedried & Co
We apologize for the inconvenience, as we had specified the correct delivery address. We hope it wasn't too much trouble for you to collect the parcel. Kind regards, Team Lyo.
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Lucas D.
Rating: 4 out of 5
r.a.s
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Guillaume R.
Rating: 4 out of 5
Hearty MX3 meals, good overall. Vanilla cream excellent for lyo
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Response from Freezedried & Co
Thank you for your feedback following your order on our website :) Don't hesitate to give your opinion directly on the article cards of the tested recipes. The Lyo team
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Fatima M.
Rating: 4 out of 5
the strawberry pieces are too small
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Response from Freezedried & Co
Thank you for your feedback, we will pass on your comment to the manufacturer. We have another brand available that offers sliced strawberries, not diced (https://www.lyophilise.fr/fraises--fruits-lyophilises-p-4692). The Lyo Team is at your disposal should you need us.
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Julie L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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Julie L.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyophilise & Co team thanks you for your note
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