Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I really liked it. I just had a problem with the amount of water I had to add - there wasn't a line on all the sachets, so I had a bit of trouble measuring.
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Response from Freezedried & Co
Thank you for your feedback. A large number of manufacturers now indicate the water level on the sachet with a water line. Unfortunately, two or three still only indicate the dosage in ml. We are going to add this information to the product data sheets. Kind regards, Team Lyo
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Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Elise M.
Rating: 4 out of 5
fast and efficient
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Response from Freezedried & Co
Many thanks :) The Lyophilise & Co team
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Jean B.
Rating: 4 out of 5
Great selection of items, fast delivery and responsive service. Very good
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Response from Freezedried & Co
Thank you for your feedback following your order on our website :) The Lyo team
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Camille D.
Rating: 4 out of 5
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Camille D.
Rating: 4 out of 5
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Guillaume B.
Rating: 1 out of 5
order placed on 9/2 and still no news on 25!
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Response from Freezedried & Co
Sorry for the delay in the delivery of your order. Our team contacted you by email on 11/02 to inform you of this delay due to a shortage of one of the two products from our supplier. We are contacting you today to find a solution together for the shipment of your order. Thank you for your understanding. The Lyo team
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Michel M.
Rating: 4 out of 5
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Michel M.
Rating: 4 out of 5
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Isabella B.
Rating: 4 out of 5
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Isabella B.
Rating: 4 out of 5
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Jean L.
Rating: 3 out of 5
Lots of choice on products, but unfortunately a product ordered that was not in stock was replaced by a product from the same range but without taking the customer's opinion into account.
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Response from Freezedried & Co
Thank you for your comment. When it comes to packs designed by us, we only change out-of-stock bars with similar references (often only the flavor changes) to avoid a delay in your order. Thank you for your understanding, Team Lyo.
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Hugo B.
Rating: 4 out of 5
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Hugo B.
Rating: 4 out of 5
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Sophie B.
Rating: 4 out of 5
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Sophie B.
Rating: 4 out of 5
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Laurent R.
Rating: 4 out of 5
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Laurent R.
Rating: 4 out of 5
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Laurent T.
Rating: 4 out of 5
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Laurent T.
Rating: 4 out of 5
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Guillaume T.
Rating: 3 out of 5
Unfortunately, my chili con carne had a hole in it, so I had to put it in the garbage can and clean up the sauce on all the others...
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Response from Freezedried & Co
We apologize for this inconvenience. Despite our precautions, this can unfortunately happen with sterilized meals following a shock during transport. My colleagues will contact you by e-mail to find a solution. We hope you will be satisfied with your order. The Lyophilise & Co. team
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Claire P.
Rating: 3 out of 5
We liked the minced meat and the concept is great. On the other hand, the beef rice was much too salty, but we know that salt is necessary for preservation...
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Response from Freezedried & Co
Thank you for your feedback. The recipes are different according to the specifications of each of our suppliers. We will shortly be adding the salt content of each recipe on the item sheets. Also, don't hesitate to give your opinion directly on the items in question to warn future buyers if necessary :) Sincerely yours, Team Lyo
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Lucas M.
Rating: 4 out of 5
Everything I was looking for delivered fast.
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Javier R.
Rating: 4 out of 5
Variety of products. Long expiration dates
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Comprador verificado
Rating: 4 out of 5
All perfect although the transport has taken a little time since the day of the order and tracking is a bit difficult.... But all good and the quality of the product good . I will buy again
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Response from Freezedried & Co
Thank you for your opinion, the delivery time is 3-4 working days for Spain. We are thinking about a faster delivery with another carrier. Stay tuned :)
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Michel D.
Rating: 4 out of 5
Fast, accurate delivery
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Comprador verificado
Rating: 4 out of 5
It turns out that the order arrived at the parcel shop days ago and I have not received any confirmation by e-mail neither of the shipment nor that I had picked it up. I saw it when I went to my web space to "order tracking".
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Response from Freezedried & Co
Good morning, An email was sent on 01/27 with the tracking number of the package. Maybe in your undesirable mail ? The carrier should also send a message but it does not work well with a foreign number. Sorry for the problem - you can go to the store until next Wednesday to get your package back. Thank you for your understanding, best regards. The Liofilizado.es team
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Jean L.
Rating: 4 out of 5
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Maria M.
Rating: 4 out of 5
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Maria M.
Rating: 4 out of 5
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Camille R.
Rating: 4 out of 5
A little expensive
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Response from Freezedried & Co
Hello, thank you for your feedback. Regarding product pricing, we apply the prices recommended by the various brands. We offer a wide range of products to suit all budgets. The Lyophilise & Co. team
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Theo B.
Rating: 4 out of 5
Received promptly, products/packaging compliant. Set up a group order system to reduce shipping costs.
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Response from Freezedried & Co
Thank you for your feedback. If you have any friends or acquaintances interested in our products, the easiest thing to do is to contact us and let us know your overall selection. We offer delivery at relay points for purchases of 70 or more. Don't hesitate to contact us by e-mail if you have any questions, or by telephone. The Lyophilise & Co team
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Sophie R.
Rating: 4 out of 5
Order received in 48 hours Very satisfied with content and speed of receipt
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Nicolas R.
Rating: 4 out of 5
Order reserved balance... could be clearer: order in the course of validation, order validated, in preparation, expedition apart from that serious site respect of deadlines reuse of perfect cardboard concerning the ordered articles in conformity.
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Response from Freezedried & Co
Thank you for your feedback, we'll pass it on to our web department to improve the site :) Sincerely yours, the Lyo team
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Sophie L.
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. Could you please come back to us by e-mail to let us know about your experience and understand if there was any dissatisfaction with your order? The Lyophilise & Co team
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Michel R.
Rating: 3 out of 5
Too much salt, I had to throw away half a meat dish
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Response from Freezedried & Co
Thank you for your feedback. We are currently working on a new website, including the addition of information about salt. This may help you in your future visits to our site.
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Camille L.
Rating: 4 out of 5
as responsive as ever
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Charlotte T.
Rating: 3 out of 5
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Oliver T.
Rating: 3 out of 5
We find that the dishes always taste the same.
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Response from Freezedried & Co
Thank you for your feedback. If we're not mistaken, you've tested recipes from the same brand. Don't hesitate to ask us next time if we can help you with your selection... Among the twenty or so brands to be rehydrated, totalling some 500 recipes, we've got something to delight your taste buds and prevent you from getting bored. The Lyophilise & Co. team
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Camille T.
Rating: 1 out of 5
I received two packages...one perforated and runny. Maybe it's not the freeze-dryer's fault, but hey...it sucks haha.
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Response from Freezedried & Co
Thank you for your feedback. Despite our precautions during the preparation of your order, some parcels may be damaged during transport by the carriers. We will contact you directly to find a solution. Thank you for your confidence. The Lyophilise & Co team
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Lucas T.
Rating: 4 out of 5
Top: diversity and quality of products. Not so good: products with a best-before date or that expire in three months. But then, destocking is a must.
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Response from Freezedried & Co
Thank you for your comment, and sorry for the inconvenience. We are very careful with stock, and the dates should have been clearly noted during the destocking operation if this was the case. Please do not hesitate to come back to us (team[at]lyophilise.com) to let us know about products with short dates. Thank you for your understanding. Team Lyo
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Laurent T.
Rating: 4 out of 5
We'll see in the years to come if the quality of the food is up to scratch.
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Antoine R.
Rating: 2 out of 5
On the picture it looks like a normal knife when you receive it sais a keychain! At 25 euro it's expensive the keychain I do not recommend to anyone!!!!
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Response from Freezedried & Co
Hello, when you made your purchase, it was clearly stated in the article description that this is a 15g mini knife (compared to the "classic" Deejo knives, which weigh between 27 and 37g). We've also included the size and comparison photos to make it easier to find your way around. If the knife doesn't suit you, you can send it back to us within 14 days. Thank you for your understanding. Team Lyo
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Leila E.
Rating: 1 out of 5
Order not received
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Response from Freezedried & Co
Hello, your parcel was shipped the day after your order was confirmed, i.e. on 21/12. However, the delivery time was longer than expected due to the festive season. The parcel was delivered on 24/12 to the relay point and collected by you on the 28th. Thank you for your understanding. Team Lyo
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Theo B.
Rating: 1 out of 5
Does not keep food warm long enough, max. 4 h
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Response from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. It is important to fill the bowl as full as possible so that there is as little air as possible. If the volume of your meal does not exceed half that of your food box, you can use the second container to fill the void. Yours faithfully. Team Lyo.
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Comprador verificado
Rating: 3 out of 5
following a purchase from 06/12/2020
Thanks to the trustedshop guarantee I got my money back, as I didn't get my order, a pity really.... I think that in this aspect the shipping issue should be improved, as I find the store very interesting and I would like to be able to place orders later. If they do not improve this I will have to look for another store that guarantees me the same products and a perfect shipment to my country.
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Response from Freezedried & Co
Sorry for the inconvenience, we have well shipped your package with Chronopost for Andorra. However, there was a problem with the invoices as one of them was missing. The package was returned to our offices and we have made the refund because of the delay of the shipment. Thank you for your understanding. The Lyophilized & co team
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