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L
Rating: 4 out of 5
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 2 out of 5
Inedible paella
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Response from Freezedried & Co
Hello, Thank you for your feedback. We are very sorry that you were not satisfied with the Paella from our caterer. Could you please get in touch with our team so that we can find out exactly what happened? Thanking you, the Lyophilise & Co team
P
Rating: 2 out of 5
parcel not delivered to requested address but to post office
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Response from Freezedried & Co
Hello and thank you for your feedback. We're surprised ourselves, as your order indicates a Hyper Casino. That being said, this can be explained by the fact that with the confinement, some relay points are saturated and refuse parcels because they lack space. This is even more true at the end of the year, when sanitary measures are in place. If you are unable to get there, please do not hesitate to contact us. We hope you will be satisfied with your order. The Lyophilise & Co. team
T
Rating: 4 out of 5
Very good variety of choices and very complete. Very professional, they do everything to help us and respond quickly. The only downside is the ordering process on their website. When I'm abroad and want to have my order delivered to a French address, the site always puts a relay point nearby and not the address. Otherwise I highly recommend it. Don't hesitate.
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Response from Freezedried & Co
Hello, thank you for your feedback and your loyalty. Although our software is efficient, it can be a bit stubborn for people wishing to be delivered to a different country than the one invoiced. In its defense, this can be explained by the shipping costs, as it is set up for the least expensive solution in terms of delivery costs in France. The best thing to do is to contact our team directly when you place your next order :) Thank you for your understanding, Team Lyo
L
Rating: 3 out of 5
I am very unhappy with the delivery time, which I paid a very high price of 9.43 euros for delivery within 24 hours. Order placed on Wednesday and delivered the following Monday. Unacceptable
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. We shipped your package the day after you placed your order, but our carrier delayed delivery twice. As the delivery time was far from that indicated, we have just refunded the shipping costs to your credit card. Please do not hesitate to contact us if the delivery times are not met, so that we can intervene with the carrier. Thank you for your understanding. Team Lyo
C
Rating: 3 out of 5
A little disappointed with the cans inside, there's only one lid for 2 cans, it would have been better if we could have used the 2 separately. And we chose 1L, thinking that the can would have a capacity of 1L, but in fact it's only 700ml and the little can that fits inside takes up the rest of the space and can't be used separately. A pity, because it's a good article
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Response from Freezedried & Co
Hello, thank you for your feedback. It's true that the Valira food box you bought is a good product. It has a capacity of 1 liter and as indicated on the product sheet, it comes with 2 other containers that will slide inside (one of 0.7l and one of 0.3l, so in fact there won't be any space left if you use the 2 containers). Logically, the canister inserted first will receive the lid, then you can place the second canister, which will benefit from the lid of the food canister. Don't hesitate to contact our customer service department if you don't want the item. The Lyophilise & Co team is at your disposal.
Y
Rating: 4 out of 5
Convenience and choice of vegetarian products
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S
Rating: 4 out of 5
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M
Rating: 4 out of 5
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C
Rating: 4 out of 5
Good service, but some descriptions should be improved, as they are not translated into Spanish.
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Response from Freezedried & Co
Thank you for your comment, we are working on the translations for our website. It is a very long work but we want to update the site very quickly. Thank you for your understanding and if you have any questions please do not hesitate to contact us. Best regards, the Liofilizado team
C
Rating: 1 out of 5
Two of the products purchased have a shelf life of less than 20 days. And another of the products came with a hole in the box and some of the contents spilled inside the box. Taking into account that they are not cheap things I expected more. I will neither recommend nor buy again.
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Response from Freezedried & Co
Good morning, thank you for your comment and sorry for the inconvenience. The date was well indicated on our website when you placed the order, which is also the reason why there was such an important discount. As far as the defective products are concerned, it is a transport problem and do not hesitate to contact our team to fix the problem. Anyway, we have made the refund of the items on your account. Thank you for your understanding, best regards. The team Freeze Dried & Co
L
Rating: 4 out of 5
The speed of reception. On the other hand, I can't give my opinion on the lyo dishes, I haven't tasted them. On the next page, you should put a box: no opinion. If I haven't dealt with customer service, if I haven't tasted the dishes, how can I rate them?
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Response from Freezedried & Co
Hello Sir, thank you for your comment. Unfortunately, Trusted Shops manages the feedback form directly. Nevertheless, you don't have to answer if you didn't need us :) After tasting, you can post your comments directly on the item sheets on our site. See you soon, the Lyophilise & Co team
J
Rating: 3 out of 5
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J
Rating: 4 out of 5
Packaging too bulky
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L
Rating: 4 out of 5
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L
Rating: 4 out of 5
clear site but product a bit expensive
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Response from Freezedried & Co
First of all, thank you for your comment and feedback. At Lyophilise & Co, we went looking for manufacturers (artisans or large companies) of freeze-dried meals throughout Europe (including France) which we offer at the selling price recommended by the manufacturers. You'll be able to find low-cost dishes and high-quality recipes to suit everyone's budget, taste buds and energy intake. Could you please let us know by return e-mail at [email protected] on which product range we are more expensive than some of our competitors? Thank you for your confidence and we wish you all the best. Elodie from the Lyophilise & Co team
L
Rating: 4 out of 5
Hello, Perhaps a clear instruction manual in large letters and practical recommendations on use? I haven't tried it yet, so 4
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Response from Freezedried & Co
First of all, thank you for your comment and feedback. Each manufacturer indicates on the sachet the instructions for rehydrating the dishes. It's a very simple process: add the water indicated on each sachet, stir and wait the time indicated before tasting. Instructions for use are also given on the site's product sheets, along with advice on how to use them. Thank you for your confidence. Elodie from Lyophilise & Co
A
Rating: 3 out of 5
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A
Rating: 3 out of 5
Fast and careful delivery, products arrived well, but the freeze-dried meal pack costs more than if you buy it separately, and not just a little. I hadn't paid much attention to that and I'm very disappointed.
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Response from Freezedried & Co
Thank you for your feedback and I'm sorry for your disappointment. The 7-day pack is more expensive because of its packaging, which allows for better preservation. We apply the manufacturer's recommended price, but we are checking with the manufacturer to better understand the reason for this difference. We'll get back to you shortly by e-mail. Thank you for your understanding. Elodie from the Lyophilise & Co. team.
N
Rating: 4 out of 5
Quality-price ratio and speed Too bad the packaging is always too light Original cardboard packaging so arrives with the corners mishandled by carrier Already raised during my previous order Useless inquiry if no correction Still a shame
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Response from Freezedried & Co
Thank you for your feedback. We have launched an internal investigation to understand how the incident happened again. We are committed to meeting and satisfying all customer requests. We hope you will place your trust in us again. The Lyophilise & Co team
S
Rating: 4 out of 5
A variety of products to suit all budgets. Fast delivery. Great!
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H
Rating: 4 out of 5
Product quality.
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A
Rating: 4 out of 5
Order delivered promptly, but contrary to what I read on the site, I did not receive any certificate concerning the MHD date indicated on certain items, which is much longer than indicated. https://www.lyophilise.fr/A-3804-pain-de-seigle-500-g-15-ans.aspx
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Response from Freezedried & Co
Hello, I understand your question, it is an oversight on our part when preparing the packages. We will send you a private email with the durability certificate. Thank you for your understanding and trust. The Lyophilise & Co. team
G
Rating: 4 out of 5
Responsive customer service.
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M
Rating: 3 out of 5
delivery problem / chrono post delivered in 7 days: problem reported but no response ...
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Response from Freezedried & Co
Hello, thank you for your feedback. We sent you feedback on October 14 and 16, but perhaps our emails fell into your spam folder. Could you please check? If you wish, you can contact us directly by phone on 02 97 87 23 73. The Lyophilise & Co. team
L
Rating: 4 out of 5
nothing to complain about it's correct
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G
Rating: 4 out of 5
The taste of cheese and potato.
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M
Rating: 2 out of 5
Products too expensive (JIMINI'S insects)
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Response from Freezedried & Co
Hello, thank you for your feedback. Regarding the pricing of Jimini's products, we apply the prices recommended by the brand. We hope you are satisfied with our products. If you're looking for protein snacks, we've got a great catalog of dried meats that will delight your taste buds and suit all budgets, as we offer a wide range of references. The Lyophilise & Co. team
M
Rating: 4 out of 5
very good service. some freeze-dried packs take up much more space than others of equivalent weight I'll be back Etienne
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J
Rating: 4 out of 5
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C
Rating: 3 out of 5
A little late
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Response from Freezedried & Co
Sorry for the inconvenience, your order has been shipped quickly by our service. However, the transit to the Canary Islands may vary and take time with customs. Thank you for your understanding, best regards. The Lyophilized team
M
Rating: 4 out of 5
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L
Rating: 4 out of 5
Good material
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N
Rating: 4 out of 5
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G
Rating: 1 out of 5
The food is not even lukewarm after 4 hours.
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Response from Freezedried & Co
Hello, thank you for your feedback. We invite you to contact our after-sales service for further information on the use of the Valira food box. If you are not satisfied with the product, the after-sales service will provide you with a label to return the product to us for a refund. Our after-sales service address is [email protected]. We hope to see you again on our site. The Lyophilise & Co. team
M
Rating: 2 out of 5
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Response from Freezedried & Co
Thank you for your feedback. We are committed to customer satisfaction, so if something goes wrong with your order or anything else, please let us know by email [email protected]. We hope to see you again on our site. The Lyophilise & Co. team
H
Rating: 4 out of 5
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G
Rating: 4 out of 5
Wide choice, easy ordering. Make the delivery price proportional to the order price.
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Response from Freezedried & Co
Thank you for your confidence. Delivery is free for purchases over 70 for delivery to a relay point in France. This is not yet the case for delivery to Belgium, where the Colissimo rate of 8.95 applies. If, in the future, free shipping to any country (subject to a certain amount) were to be introduced, Belgium would surely be the first country to benefit :) In the meantime, we thank you for your understanding and loyalty. The Lyophilise & Co. team
L
Rating: 4 out of 5
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M
Rating: 4 out of 5
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