The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Hello,
As mentioned by my colleague during your exchanges, the address was incorrect and the package has returned to our premises. We will automatically resend it as soon as we receive your delivery address.
Thank you for your understanding!
G
Giuseppe C.
Rating: 4 out of 5
following a purchase from 21/02/2026
Generally good quality products, a bit high price, one bag was open losing its contents (unusable) unfortunately it spilled all over the package.
Translated reviews
Response from Freezedried & Co
Thank you for your review. We are sorry for this inconvenience during transport. Please do not hesitate to contact us so we can find a solution.
M
Mathilde A.
Rating: 4 out of 5
following a purchase from 17/02/2026
Very good products for my order of freeze-dried meals. The after-sales service is very responsive. Unfortunately, one product did not suit me and since the return shipping costs are at my expense, I find myself with a product that I will very likely not use since the shipping costs are the same as the product price, so I will keep it. It's a shame.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback and for your opinion. We are delighted that the quality of the products and the responsiveness of our after-sales service have satisfied you. Regarding returns, the costs are indeed borne by the customer, as stated in our terms, but our team remains available for any questions. Thank you for your trust.
S
Serge R.
Rating: 4 out of 5
following a purchase from 19/12/2025
The delivery time was long, no precise delivery date. Upon delivery, the carrier stored the package in boxes 5 km from our house, while there were boxes 2 km away.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. We are sorry for this delivery delay and for the relay point chosen by the carrier, which we unfortunately do not always control. However, we take note of your remark. Thank you for your trust.
A
Adeline V.
Rating: 1 out of 5
following a purchase from 14/01/2026
More than a month to receive my order. Had to follow up with the company twice to find out what was happening. No spontaneous communication from them. No commercial gesture. I absolutely do not recommend.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback. The exceptional delay encountered on your order was due to a prolonged shortage with our supplier on the PocketRocket stove, which delayed the shipment of the package. Information was sent via email during this delay and we are sorry if it was not sufficiently clear. We regret the wait and the inconvenience caused. Our customer service remains available if needed.
L
Lénaïg L.
Rating: 4 out of 5
following a purchase from 07/01/2026
A bit of a wait due to restocking issues but I was very well supported during the wait for my items by the team at Lyophilisé & Co who offered me alternatives. I really recommend.
Translated reviews
S
Stephan R.
Rating: 4 out of 5
following a purchase from 02/02/2026
The products ordered from Lyophilise are of very good quality and fully meet my expectations. However, the packaging could be improved: the cardboard was not very sturdy and the package was on the verge of opening upon receipt, which raised concerns about a potential risk of loss of items.
Translated reviews
K
Karl N.
Rating: 4 out of 5
following a purchase from 29/01/2026
Not tasted yet, order arrived on time and a wide variety of dishes.
Translated reviews
F
Fabrice B.
Rating: 4 out of 5
following a purchase from 26/01/2026
Order received quickly, however, one of the ordered cans was dented and damaged: I had to eat it quickly to avoid future issues.
Translated reviews
A
Audrey B.
Rating: 3 out of 5
following a purchase from 18/01/2026
Very long delivery time
Translated reviews
Response from Freezedried & Co
Thank you for your review. We apologize for this longer than expected delivery time and the inconvenience caused. Our team always does its best to ship orders as quickly as possible. Thank you for your understanding.
P
Patrick B.
Rating: 1 out of 5
following a purchase from 15/01/2026
Your BeFree bottle advertisement suggests that it is made of rigid plastic when it is actually made of soft plastic. Nothing is specified in your message and even less in the visual, none of which shows the bottle empty, which would give it a completely different appearance. It is misleading advertising.
Translated reviews
Response from Freezedried & Co
Hello,
We are sorry that the product presentation did not meet your expectations. The information regarding the flexibility of the BeFree bottle is clearly indicated on our website, and a video is also available to precisely show its operation and flexibility.
BeFree bottles are intentionally designed with soft material to be lightweight, compressible, and easy to carry, which is an integral part of their characteristics.
We nevertheless take your remark into consideration and remain at your disposal if you wish to return the product or obtain further details.
Best regards,
The Lyophilise & Co team
C
Corentin M.
Rating: 3 out of 5
following a purchase from 10/01/2026
I am disappointed because I had ordered a civilian ration with an expiration date until February 2029, I received a ration with a date of 2027, we exchanged 2 emails with customer service, then no more news for the exchange of my ration with another that goes until 2029. Too bad
Translated reviews
Response from Freezedried & Co
Hello,
We sincerely apologize for this experience. During our exchanges, our customer service was unfortunately unavailable for a few days due to health reasons, which explains the lack of response you noticed. We apologize for this.
Since then, the situation has been corrected and the expiration date of the concerned ration has been modified according to your request.
We thank you for your patience and remain at your disposal for any questions or additional needs.
Best regards,
The Lyophilise & Co team
L
Louane C.
Rating: 3 out of 5
following a purchase from 09/01/2026
I did not receive it on time I wish to return it
Translated reviews
Response from Freezedried & Co
Hello,
Your order was placed on Friday and shipped the following Monday. The initially selected pickup point was unavailable at the time of delivery, so the carrier had to redirect the package, which unfortunately extended the delays, independently of our will.
If the product is no longer useful to you, you can of course return it to us. Just contact us and we will guide you on the procedure to follow.
We remain at your disposal.
Best regards,
The Lyophilise & Co team
T
Tristan C.
Rating: 2 out of 5
following a purchase from 10/01/2026
First order of 10 items to test before a larger order, delivery requested at a relay point 2 minutes on foot from my home. Result: 3 missing items, and a package delivered 30 minutes in transit... Contacts with customer service are cordial, but almost 1 week after my complaint I still do not have a clear answer on what will happen. I will change my rating according to the delay and the quality of the customer service response, but for now not very positive about this first purchase.
Translated reviews
Response from Freezedried & Co
Hello,
Thank you for taking the time to share your feedback. During your complaint, our customer service was exceptionally operating with reduced staff, one person out of two being absent for health reasons, which explains the response time you experienced. We sincerely apologize for this.
Regarding delivery to a relay point, it depends on the carrier and their availability at the time of shipment, independently of our will. However, we understand the inconvenience caused.
As soon as the situation was clarified, the missing items were sent to you without delay. Following our email exchanges, you also confirmed your satisfaction regarding the handling and resolution of the problem, for which we thank you.
We remain at your disposal for any future orders and hope to have the opportunity to provide you with a fully positive experience.
The Lyophilise & Co team
C
Cedric B.
Rating: 3 out of 5
following a purchase from 06/01/2026
a very good product unfortunately the product was damaged and also the product has taken air knowing that this type of product should not be exposed to air for its preservation under cellophane under blister thank you best regards I would like to have a refund
Translated reviews
Response from Freezedried & Co
Hello,
Thank you for your feedback. We confirm that the refund has been processed.
We sincerely apologize for this issue, which is quite exceptional. Our products are normally packaged under blister to ensure optimal preservation, and we pay particular attention to this point when preparing orders.
Despite this, an incident may unfortunately occur in isolation, and we are taking the necessary steps to prevent this from happening again.
We thank you for your understanding and remain at your disposal if needed.
Best regards,
S
Samuel M.
Rating: 4 out of 5
following a purchase from 01/01/2026
Article of very good quality and the price is affordable. Maybe add a survival cover in the pack.
Translated reviews
Response from Freezedried & Co
Thank you very much for your feedback and for your positive comment, it really makes us happy.
Just a small clarification: the survival cover is indeed included in this kit. We have just sent you an email about this to give you the details and check with you if needed.
Do not hesitate to reply directly by return email, we are here for that.
P
Paul J.
Rating: 4 out of 5
following a purchase from 27/11/2025
Very happy with the equipment. Satisfied with the exchanges with Lyophilized. Disappointed with the transport provider but the package arrived ...
Translated reviews
Response from Freezedried & Co
We are delighted that the equipment and our exchanges have satisfied you. Regarding the transport, we are doing what is necessary with the provider to improve this point. Happy that the package arrived well
P
Philippe G.
Rating: 3 out of 5
following a purchase from 28/12/2025
I am very satisfied with the products you sent me
Translated reviews
P
Patrick L.
Rating: 4 out of 5
following a purchase from 01/12/2025
The products I used met my expectations. Both in terms of nutritional value and flavor of the products. I still struggle with the constant price variations, but that's the way it is these days. Preparing my treks 8 to 6 months in advance, I can time my purchases to optimize the financial cost of my treks.
Translated reviews
Response from Freezedried & Co
Thank you for your feedback, we are delighted that the products met your expectations.
Regarding price variations, we do indeed try to limit them as much as possible. They only occur when we are forced to by increases from our suppliers :(
Good preparation for your upcoming treks,
J
Jorge O.
Rating: 4 out of 5
following a purchase from 31/12/2025
The shipping was very slow and with unclear information. Aside from that, I am very happy with the orders made
Translated reviews
Response from Freezedried & Co
Thank you for sharing your experience. We regret that the shipping was slower than expected and that the information was not as clear as it should have been. We take note to improve in these aspects. We are glad to know, however, that you are very happy with the orders made. Thank you for your trust!
L
Luca G.
Rating: 2 out of 5
following a purchase from 15/12/2025
The freeze-dried food containing potatoes and meat caused serious gastrointestinal problems for everyone. The rice-based food and desserts did not cause any problems. Except for the desserts, in all the preparations there was the classic underlying taste of preservatives. This was very pronounced in the products with meat and potatoes.
Translated reviews
Response from Freezedried & Co
Thank you for reporting what happened. We are very sorry to learn that the product caused gastrointestinal disturbances to the entire team and that the taste was not satisfactory. This is a serious feedback that we take with the utmost attention. We invite you to contact us directly providing, if possible, the batch number and the expiration date of the product, so that we can carry out the appropriate checks and offer you a suitable solution. We sincerely apologize for the inconvenience and look forward to your feedback.
T
Tiffany M.
Rating: 4 out of 5
following a purchase from 29/11/2025
Prices are high but the products are very good.
Translated reviews
C
Cristian R.
Rating: 1 out of 5
following a purchase from 24/11/2025
The responses were good. But it took a very long time for the order to arrive. Besides, I requested home delivery and after 3 weeks I almost had to go pick it up myself. I imagine the problem is with the agency. But I paid more for it to arrive sooner. Best regards.
Translated reviews
Response from Freezedried & Co
Thank you for your comment and for detailing your experience. We sincerely apologize for the delay in delivery and the inconveniences caused, especially considering that you selected and paid for a faster home delivery service. We understand your frustration and are reviewing what happened with the transport agency to prevent it from happening again. We appreciate your understanding and the trust you have placed in us. Best regards.
V
Valerie C.
Rating: 4 out of 5
following a purchase from 23/11/2025
Great site but just a bit slow on delivery
Translated reviews
Response from Freezedried & Co
Hello, we apologize for the delivery delay and are continuously working with our carriers to improve it. See you soon!
H
Hervé F.
Rating: 4 out of 5
following a purchase from 03/01/2026
Carton opened upon arrival, fortunately nothing was missing. Deserves more Scotch.
Translated reviews
Response from Freezedried & Co
Thank you for your report. We apologize for the condition of the carton upon arrival and take note of your comment on strengthening the packaging.
L
Loic V.
Rating: 2 out of 5
following a purchase from 05/12/2025
Chaotic delivery, delivery location poorly informed or incorrect. Some of the freeze-dried meals were inedible (way too salty, feedback shared by several others)
Translated reviews
Response from Freezedried & Co
We sincerely apologize for the issues encountered during delivery, particularly regarding the location error, as well as for your disappointment with some freeze-dried meals. This is clearly not the experience we wish to offer.
Regarding the taste, especially the overly salty aspect, we understand your comment: perception can vary depending on recipes and individuals, but your feedback is well noted for recipe improvement.
Please feel free to contact us directly.
F
Fernando L.
Rating: 3 out of 5
following a purchase from 28/11/2025
the packaging (parcels) is too compressed and does not take into account the rough handling that the parcels undergo during transport: in all my orders, the parcel always arrived damaged and already opened on at least one side; so far no problem because it is not fragile product but in the last delivery 5 packets of chicken pasta were lost, at 5€ per packet that is expensive especially for me who decided to eat only your food for the next 2 years. I am wondering if I made the right choice because I order 62 packets per month corresponding to 2 meals a day and if I always have the same problem it becomes a hassle to manage meals and ensure that I do not lose my money. This is only meant to be constructive feedback because the products are wonderful. Thank you.
Translated reviews
Response from Freezedried & Co
Hello,
We sincerely apologize for the condition of the parcels received and for the loss of the 5 packets during your last order — this is clearly not normal.
Your comment on the packaging is very relevant and has been taken into account to improve our packaging in light of transport constraints.
We thank you for your trust and loyalty, and remain at your disposal for compensation of the missing products.
P
Patrice P.
Rating: 3 out of 5
following a purchase from 29/08/2025
Relatively correct service, issues with the item (charger battery) defective cable after 2 charges.
Translated reviews
Response from Freezedried & Co
Hello,
Thank you for your feedback and sorry for the issue encountered with the charger cable.
To help you quickly (replacement, customer service solution), I invite you to make a customer service request by email to [email protected].
M
Matthieu V.
Rating: 1 out of 5
following a purchase from 08/11/2025
5% discount not applied on €100 as announced.
Translated reviews
Response from Freezedried & Co
Hello,
Thank you for your feedback and sorry for this discount issue, this is clearly not the experience we want to offer.
If you wish, you can send us a message at [email protected] with your order number and, if possible, a screenshot of the announced offer (or the promo code used). We will check immediately and apply the missing discount or offer you an equivalent solution.
Best regards,
P
Philippe N.
Rating: 2 out of 5
following a purchase from 30/10/2025
Delivery made to another municipality, 20 km to go...
Translated reviews
F
Franck T.
Rating: 4 out of 5
following a purchase from 15/10/2025
nothing to report
Translated reviews
E
Eric B.
Rating: 4 out of 5
following a purchase from 15/10/2025
compliant
Translated reviews
S
Serge D.
Rating: 4 out of 5
following a purchase from 09/10/2025
I don't give 5 stars just because there are many products that are not available, and even more disappointing when you open the cart several days later and some products are out of stock, otherwise you are great, thank you very much!
Translated reviews
C
Corentin R.
Rating: 2 out of 5
following a purchase from 06/10/2025
Very disappointed with this water bottle. It leaks as soon as you tilt it: as long as it stays upright, it's fine, but as soon as it moves in the bag, or if you lift it too high to drink, it's a disaster. Given the price, I strongly advise against it.
Translated reviews
O
Olivier B.
Rating: 4 out of 5
following a purchase from 30/09/2025
Regarding the product packaging, nothing to say. Moreover, the product has a very pleasant taste that does not suggest any fatigue or nausea after prolonged consumption. Thank you
Translated reviews
A
Agustín S.
Rating: 4 out of 5
following a purchase from 29/09/2025
Wide range of products. Fast and effective service. Recommendable.
Translated reviews
M
Maxime R.
Rating: 1 out of 5
following a purchase from 26/09/2025
I did not receive the right meal
Translated reviews
Response from Freezedried & Co
Hello,
We are sorry to read your review, especially since we have already exchanged with you on this subject several times by email.
As a reminder, this is indeed the military ration that you ordered from our site. The only difference compared to the visual you may have seen is that the manufacturer now indicates the mention "halal" on the packaging. However, the content of the ration is indeed in accordance with what was indicated on our site at the time of your order.
J
Jean Louis B.
Rating: 4 out of 5
following a purchase from 14/09/2025
Very good, I am happy with my delivery.
Translated reviews
A
Antonio M.
Rating: 1 out of 5
following a purchase from 13/09/2025
I feel cheated. I placed a large order of two packs and one of them expires in November 2025 and the other, as is normal, in 2026. I feel scammed!! You lost a customer forever.
Translated reviews
Response from Freezedried & Co
We sincerely regret your disappointment.
After verifying your order, it seems that the short expiration date only affects one of the items, and not the 10 plates in the pack.
We also confirm that the expiration date of the selection was clearly indicated on the product sheet at the time of purchase, to ensure total transparency.
In any case, we understand your discomfort and that is why we have just sent you an email with a proposal for a commercial gesture.
Thank you for your understanding.
S
Stephane L.
Rating: 3 out of 5
following a purchase from 19/07/2025
Not being part of my usual diet, it was complicated for me to eat only your products for 7 days, morning, noon, and night. After that, it allowed me to be completely self-sufficient.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Portuguese 
Italiano 
Deutsch 
Nederlands 
Polski 