Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
After a 2nd order, I am disappointed because : Customer service contacted me 1 week later to tell me that one of the products was no longer available and that they had finally received feedback from their supplier of this product telling them that this product was out of stock. They wanted to send it all at once. They could have sent 2 packages, one after the other. And, above all, informed me in good time.
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Response from Freezedried & Co
Hello, we do our best to avoid any shortages, but it's true that sometimes we also suffer from our suppliers' delays and shortages. However, we should have contacted you beforehand to propose a replacement solution. We have proceeded to reimburse you for the missing product and to dispatch your parcel. We apologize for any inconvenience. Team Lyo.
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Henry B.
Rating: 4 out of 5
following a purchase from 30/10/2019
Top order, top delivery, top merchandise
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Lucas T.
Rating: 4 out of 5
following a purchase from 30/10/2019
Top order, top delivery, top merchandise
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Hugo M.
Rating: 1 out of 5
following a purchase from 28/10/2019
Goods not collected
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
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Lucas R.
Rating: 1 out of 5
following a purchase from 28/10/2019
Goods not collected
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Response from Freezedried & Co
Hello, we are sorry for the inconvenience caused by the delivery of your package. The parcel was sent on the Monday following your order, but we haven't had any tracking updates since 23/10. We will contact La Poste and get back to you by email/phone. Thank you for your understanding, Elodie from Team Lyo.
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Carlos F.
Rating: 4 out of 5
following a purchase from 23/10/2019
Delivery out of time according to the time mentioned on the site
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Response from Freezedried & Co
Thank you for your feedback. You ordered on Sunday and your order will be dispatched on Monday. For Switzerland, we do indeed indicate a 3 to 4 day lead time, but this does not include customs time. Delivery may take longer than expected due to these delays. We apologize for any inconvenience. The Lyo Team
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Laurent P.
Rating: 4 out of 5
following a purchase from 23/10/2019
Delivery out of time according to the time mentioned on the site
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Response from Freezedried & Co
Thank you for your feedback. You ordered on Sunday and your order will be dispatched on Monday. For Switzerland, we do indeed indicate a 3 to 4 day lead time, but this does not include customs time. Delivery may take longer than expected due to these delays. We apologize for any inconvenience. The Lyo Team
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Sophie D.
Rating: 4 out of 5
following a purchase from 11/10/2019
I'm waiting for the item to arrive, but the follow-up looks serious...
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Laurent M.
Rating: 4 out of 5
following a purchase from 11/10/2019
I'm waiting for the item to arrive, but the follow-up looks serious...
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Julie M.
Rating: 4 out of 5
following a purchase from 11/10/2019
Chronopost beurk
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Response from Freezedried & Co
Hello, we have reported the incident involving your parcel to Chronopost. We hope that you have received the new parcel without any problems, and remain at your disposal for any questions you may have. Kind regards, Team Lyo.
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Charlotte P.
Rating: 4 out of 5
following a purchase from 11/10/2019
Chronopost beurk
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Response from Freezedried & Co
Hello, we have reported the incident involving your parcel to Chronopost. We hope that you have received the new parcel without any problems, and remain at your disposal for any questions you may have. Kind regards, Team Lyo.
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Camille B.
Rating: 4 out of 5
following a purchase from 09/10/2019
Delivery received on time, the only problem was that one of the water sachets had a tiny hole in it when it arrived, which I didn't see until after I'd received and opened the package. Mail to customer service, very responsive and very professional problem solved within an hour. I'm very satisfied with their service, having already placed several orders with Lyo and Co the other orders were top notch.
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Camille M.
Rating: 4 out of 5
following a purchase from 09/10/2019
Delivery received on time, the only problem was that one of the water sachets had a tiny hole in it when it arrived, which I didn't see until after I'd received and opened the package. Mail to customer service, very responsive and very professional problem solved within an hour. I'm very satisfied with their service, having already placed several orders with Lyo and Co the other orders were top notch.
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Pierre T.
Rating: 4 out of 5
following a purchase from 08/10/2019
short
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Julie M.
Rating: 4 out of 5
following a purchase from 08/10/2019
short
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Theo L.
Rating: 4 out of 5
following a purchase from 06/10/2019
reception problems
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Response from Freezedried & Co
Hello, due to a flashing error by the carrier, the parcel was returned to our premises. As agreed, we have redirected it to your address. Thank you again for your understanding. Elodie from Team Lyo.
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Miguel G.
Rating: 4 out of 5
following a purchase from 06/10/2019
reception problems
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Response from Freezedried & Co
Hello, due to a flashing error by the carrier, the parcel was returned to our premises. As agreed, we have redirected it to your address. Thank you again for your understanding. Elodie from Team Lyo.
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Oliver T.
Rating: 4 out of 5
following a purchase from 03/10/2019
Fast delivery and product conforms but not yet used
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Samir B.
Rating: 4 out of 5
following a purchase from 03/10/2019
Fast delivery and product conforms but not yet used
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Guillaume P.
Rating: 4 out of 5
following a purchase from 25/09/2019
Quick delivery
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Laurent R.
Rating: 4 out of 5
following a purchase from 25/09/2019
Quick delivery
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Javier F.
Rating: 4 out of 5
following a purchase from 24/09/2019
Fast and accurate delivery...food test next week.
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Guillaume R.
Rating: 4 out of 5
following a purchase from 24/09/2019
Fast and accurate delivery...food test next week.
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Theo D.
Rating: 3 out of 5
following a purchase from 18/09/2019
Not enough insects
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Response from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.
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Lucas L.
Rating: 3 out of 5
following a purchase from 18/09/2019
Not enough insects
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Response from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.
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Guillaume P.
Rating: 4 out of 5
following a purchase from 17/09/2019
No problem.
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Michel D.
Rating: 4 out of 5
following a purchase from 17/09/2019
No problem.
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Marie P.
Rating: 4 out of 5
following a purchase from 15/09/2019
Fast efficient store practically the only one to offer this type of product with a good variety. This may be due to the freeze-dried products themselves, but I didn't find them terrible in general, lacking taste and firm texture.
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Response from Freezedried & Co
Thank you for your comment. Don't hesitate to give your opinion directly on the tested products. I also invite you to test other brands such as Real Turmat, Summit to Eat to discover other brands/tastes. I'm at your disposal for any advice you may need. Elodie from Team Lyo
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Theo D.
Rating: 4 out of 5
following a purchase from 15/09/2019
Fast efficient store practically the only one to offer this type of product with a good variety. This may be due to the freeze-dried products themselves, but I didn't find them terrible in general, lacking taste and firm texture.
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Response from Freezedried & Co
Thank you for your comment. Don't hesitate to give your opinion directly on the tested products. I also invite you to test other brands such as Real Turmat, Summit to Eat to discover other brands/tastes. I'm at your disposal for any advice you may need. Elodie from Team Lyo
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Antoine R.
Rating: 3 out of 5
following a purchase from 14/09/2019
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
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Lucas B.
Rating: 3 out of 5
following a purchase from 14/09/2019
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
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Lucas B.
Rating: 4 out of 5
following a purchase from 13/09/2019
short
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Jean D.
Rating: 4 out of 5
following a purchase from 13/09/2019
short
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Elise L.
Rating: 4 out of 5
following a purchase from 13/09/2019
Slight delay in delivery (probably due to the service provider)
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Response from Freezedried & Co
Hello, we apologize for this inconvenience. The carrier was 24 hours late in delivering your parcel due to a late delivery to a sorting center. Thank you in advance for your understanding. Elodie from Lyophilise & Co
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Charlotte M.
Rating: 4 out of 5
following a purchase from 13/09/2019
Slight delay in delivery (probably due to the service provider)
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Response from Freezedried & Co
Hello, we apologize for this inconvenience. The carrier was 24 hours late in delivering your parcel due to a late delivery to a sorting center. Thank you in advance for your understanding. Elodie from Lyophilise & Co
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Theo D.
Rating: 1 out of 5
following a purchase from 10/09/2019
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
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Response from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
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Nicolas M.
Rating: 1 out of 5
following a purchase from 10/09/2019
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
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Response from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
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Theo L.
Rating: 3 out of 5
following a purchase from 09/09/2019
inedible bars.hard,very bad taste
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Response from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
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Nicolas L.
Rating: 3 out of 5
following a purchase from 09/09/2019
inedible bars.hard,very bad taste
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Response from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
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Marie M.
Rating: 4 out of 5
following a purchase from 07/09/2019
Fast delivery and compliant products. To be discovered in just over a month during a hike in the Cévennes.
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