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O
Rating: 4 out of 5
Fast delivery and product conforms but not yet used
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Customer reviews of Freezedried & Co
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
Summary of reviews
The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Reviews 1, 2, 3 and 4 stars
Reset filtersG
Rating: 4 out of 5
Quick delivery
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L
Rating: 4 out of 5
Quick delivery
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J
Rating: 4 out of 5
Fast and accurate delivery...food test next week.
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G
Rating: 4 out of 5
Fast and accurate delivery...food test next week.
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T
Rating: 3 out of 5
Not enough insects
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Response from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.
L
Rating: 3 out of 5
Not enough insects
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Response from Freezedried & Co
Hello, thank you for your feedback. Our suppliers only offer this format at the moment. As their suppliers are still relatively "young", they don't sell sufficient quantities to invest in a 100-strong industrial breeding facility to offer larger formats. Thank you for your understanding. Elodie from Team Lyo.
G
Rating: 4 out of 5
No problem.
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M
Rating: 4 out of 5
No problem.
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M
Rating: 4 out of 5
Fast efficient store practically the only one to offer this type of product with a good variety. This may be due to the freeze-dried products themselves, but I didn't find them terrible in general, lacking taste and firm texture.
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Response from Freezedried & Co
Thank you for your comment. Don't hesitate to give your opinion directly on the tested products. I also invite you to test other brands such as Real Turmat, Summit to Eat to discover other brands/tastes. I'm at your disposal for any advice you may need. Elodie from Team Lyo
T
Rating: 4 out of 5
Fast efficient store practically the only one to offer this type of product with a good variety. This may be due to the freeze-dried products themselves, but I didn't find them terrible in general, lacking taste and firm texture.
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Response from Freezedried & Co
Thank you for your comment. Don't hesitate to give your opinion directly on the tested products. I also invite you to test other brands such as Real Turmat, Summit to Eat to discover other brands/tastes. I'm at your disposal for any advice you may need. Elodie from Team Lyo
A
Rating: 3 out of 5
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
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L
Rating: 3 out of 5
The hot dishes were very hot... that's good... The coffee was average...hot but average... The hot chocolate didn't heat up...
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L
Rating: 4 out of 5
short
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J
Rating: 4 out of 5
short
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E
Rating: 4 out of 5
Slight delay in delivery (probably due to the service provider)
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Response from Freezedried & Co
Hello, we apologize for this inconvenience. The carrier was 24 hours late in delivering your parcel due to a late delivery to a sorting center. Thank you in advance for your understanding. Elodie from Lyophilise & Co
C
Rating: 4 out of 5
Slight delay in delivery (probably due to the service provider)
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Response from Freezedried & Co
Hello, we apologize for this inconvenience. The carrier was 24 hours late in delivering your parcel due to a late delivery to a sorting center. Thank you in advance for your understanding. Elodie from Lyophilise & Co
T
Rating: 1 out of 5
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
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Response from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
N
Rating: 1 out of 5
I still haven't received my order, which I needed for tomorrow, and the carrier doesn't know where it is ...
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Response from Freezedried & Co
We apologize for any inconvenience caused. If you encounter a problem during delivery, please contact us directly so that we can take action before it's too late (e.g. contact the carrier, send a new parcel). We will contact you to arrange for a new express parcel to be sent or for your order to be refunded. Team Lyo
T
Rating: 3 out of 5
inedible bars.hard,very bad taste
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Response from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
N
Rating: 3 out of 5
inedible bars.hard,very bad taste
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Response from Freezedried & Co
Hello, the best bar will never be unanimous because taste depends on everyone. Following your comment, our team tested the 2 bars mentioned. We all have different opinions, but in no case were they described as inedible. If you have uneaten bars, you can return them to us for a refund. Thank you in advance, Team Lyo
A
Rating: 4 out of 5
Fast delivery and compliant products. To be discovered in just over a month during a hike in the Cévennes.
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M
Rating: 4 out of 5
Fast delivery and compliant products. To be discovered in just over a month during a hike in the Cévennes.
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J
Rating: 4 out of 5
Fast delivery after purchase. It would be good on jarred products to say more explicitly the contents of the jars... I discovered this while browsing through another link. Initially, I wanted to know whether the portions were packaged in bulk or in separate, hermetically sealed portions...
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Response from Freezedried & Co
Hello, thank you for your feedback. We will be updating our product sheets in the coming months on these products and will add this mention. Please don't hesitate to contact us if you need any further information. Best regards, Elodie from Team Lyo.
L
Rating: 4 out of 5
Fast delivery after purchase. It would be good on jarred products to say more explicitly the contents of the jars... I discovered this while browsing through another link. Initially, I wanted to know whether the portions were packaged in bulk or in separate, hermetically sealed portions...
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Response from Freezedried & Co
Hello, thank you for your feedback. We will be updating our product sheets in the coming months on these products and will add this mention. Please don't hesitate to contact us if you need any further information. Best regards, Elodie from Team Lyo.
C
Rating: 3 out of 5
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
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Response from Freezedried & Co
Hello, we're sorry to hear about your experience with this brand. We have forwarded your feedback to the manufacturer. However, we invite you to try other brands such as Real Turmat and Summit To Eat, which our customers really appreciate in terms of taste and flavor. We look forward to hearing from you. Elodie from Team Lyo
C
Rating: 3 out of 5
Nothing wrong with the service, but the food .... Either too sweet, or ULTRA salty and inedible... Too bad, I'll have to change suppliers
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Response from Freezedried & Co
Hello, we're sorry to hear about your experience with this brand. We have forwarded your feedback to the manufacturer. However, we invite you to try other brands such as Real Turmat and Summit To Eat, which our customers really appreciate in terms of taste and flavor. We look forward to hearing from you. Elodie from Team Lyo
M
Rating: 4 out of 5
Fast order, but some boxes with dents unfortunately, if possible put more protection in the box next time.
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N
Rating: 4 out of 5
Fast order, but some boxes with dents unfortunately, if possible put more protection in the box next time.
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G
Rating: 4 out of 5
A wide choice of products not found elsewhere, very interesting selection criteria and regular promotions: an invaluable site. Delivery is fast, in appropriate packaging. The only reservation about logistics is that there's no message telling you when your delivery has arrived at your destination, which could mean you forget.
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Response from Freezedried & Co
Thank you very much for your feedback. Normally, you should receive an e-mail or SMS telling you that your parcel has been delivered to the relay point. We'll check with our carrier to make sure this doesn't happen again. Sébastien from the Lyo team
S
Rating: 4 out of 5
A wide choice of products not found elsewhere, very interesting selection criteria and regular promotions: an invaluable site. Delivery is fast, in appropriate packaging. The only reservation about logistics is that there's no message telling you when your delivery has arrived at your destination, which could mean you forget.
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Response from Freezedried & Co
Thank you very much for your feedback. Normally, you should receive an e-mail or SMS telling you that your parcel has been delivered to the relay point. We'll check with our carrier to make sure this doesn't happen again. Sébastien from the Lyo team
H
Rating: 4 out of 5
Fast delivery compliant products....still to be tested for taste quality
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L
Rating: 4 out of 5
Fast delivery compliant products....still to be tested for taste quality
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M
Rating: 4 out of 5
I took the menu D survival ration. I think 2 packets of cookies, 2 jams, 4 sugars, half would be enough. Instead, you could add milk and chocolate powder, cereal bars, canned cheese (laughing cow style, if it still exists). Until the rations are modified, I'm going to personalize it.
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Response from Freezedried & Co
Hello, thank you for your comment. We invite you to give your opinion directly on the article in question. For your information, we'll be thinking about improving our rations over the next few months. Kind regards, Team Lyo
P
Rating: 4 out of 5
I took the menu D survival ration. I think 2 packets of cookies, 2 jams, 4 sugars, half would be enough. Instead, you could add milk and chocolate powder, cereal bars, canned cheese (laughing cow style, if it still exists). Until the rations are modified, I'm going to personalize it.
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Response from Freezedried & Co
Hello, thank you for your comment. We invite you to give your opinion directly on the article in question. For your information, we'll be thinking about improving our rations over the coming months. Sincerely yours, Team Lyo
J
Rating: 3 out of 5
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
T
Rating: 3 out of 5
The chronoposte service is deplorable I stayed at the relay point during delivery to not see my parcel during delivery and received a notification of refusal of delivery even though the parcel had not been transported by the deliveryman. When I asked the center to make the parcel available, it was transferred from another center. The parcel had never been delivered.
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Response from Freezedried & Co
Hello, according to the tracking of the package the carrier had a big delay in the delivery indeed. We apologize for the inconvenience. We will pass on the information to Chronopost, but please do not hesitate to contact us immediately if there is a problem so that we can contact the carrier and make the necessary arrangements quickly. Thank you for your understanding. Team Lyo
L
Rating: 4 out of 5
very good, but the box is much smaller than imagined
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P
Rating: 4 out of 5
very good, but the box is much smaller than imagined
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A
Rating: 3 out of 5
The products are very good, but the price is high and delivery rather slow.
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Response from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Concerning our prices, we respect the recommended selling prices of the different brands. Best regards, Elodie from Team Lyo.