The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
The products are very good, but the price is high and delivery rather slow.
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Response from Freezedried & Co
Hello, Thank you for your review of our products. We apologize for the delay in your order. Your order was shipped the same day, however the delivery to the relay point took 48h instead of 24h. Regarding our prices, we respect the recommended retail prices of the various brands. Best regards, Elodie from Team Lyo.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/08/2019
Bon
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/08/2019
For the moment 5 products and no customs clearance in Switzerland, I think because the order is small, otherwise excellent.
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Guillaume L.
Rating: 4 out of 5
following a purchase from 11/08/2019
Fast delivery I haven't used the item yet
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Guillaume T.
Rating: 4 out of 5
following a purchase from 11/08/2019
Fast delivery I haven't used the item yet
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/08/2019
Good
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Jean L.
Rating: 4 out of 5
following a purchase from 06/08/2019
Order placed: 5-day pack without snacks. The packaging was completely neutral. A simple 5-day pack sticker would have been welcome to brighten up the pack. Why not put one or two samples, small products to test for those who also order packs? In any case, I'm discovering freeze-dried and I like it. I'd recommend it. Bonne continuation Fabrice
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Response from Freezedried & Co
Thank you very much for your feedback and for your confidence. We are currently thinking about personalizing the packaging for our packs. As for the samples, it's a good idea to offer some when a pack is ordered, we'll think about it. :-) Thanks in any case for your compliments and see you soon. Sébastien from the Lyo team
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Guillaume T.
Rating: 4 out of 5
following a purchase from 06/08/2019
Order placed: 5-day pack without snacks. The packaging was completely neutral. A simple 5-day pack sticker would have been welcome to brighten up the pack. Why not put one or two samples, small products to test for those who also order packs? In any case, I'm discovering freeze-dried and I like it. I'd recommend it. Bonne continuation Fabrice
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Response from Freezedried & Co
Thank you very much for your feedback and for your confidence. We are currently thinking about personalizing the packaging for our packs. As for the samples, it's a good idea to offer some when a pack is ordered, we'll think about it. :-) Thanks in any case for your compliments and see you soon. Sébastien from the Lyo team
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Guillaume B.
Rating: 4 out of 5
following a purchase from 31/07/2019
Some products were not cooked, like the Massalia rice, even when I followed the instructions. As a result, I got sick during my trek. Nothing against the retailer, but the products are a different matter to digest.
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Response from Freezedried & Co
Thank you for your feedback. Could you tell us how you prepare your freeze-dried dishes for rehydration to find out what's causing them? Because all freeze-dried recipes are pre-cooked. I wish you a good day and look forward to your return. Sébastien from the Lyo team
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Laurent L.
Rating: 4 out of 5
following a purchase from 31/07/2019
Some products were not cooked, like the Massalia rice, even when I followed the instructions. As a result, I got sick during my trek. Nothing against the retailer, but the products are a different matter to digest.
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Response from Freezedried & Co
Thank you for your feedback. Could you tell us how you prepare your freeze-dried dishes for rehydration to find out what's causing them? Because all freeze-dried recipes are pre-cooked. I wish you a good day and look forward to your return. Sébastien from the Lyo team
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Michel M.
Rating: 4 out of 5
following a purchase from 31/07/2019
Ras
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Samir B.
Rating: 4 out of 5
following a purchase from 31/07/2019
Ras
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Nicolas B.
Rating: 4 out of 5
following a purchase from 30/07/2019
nothing to complain about
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Guillaume P.
Rating: 4 out of 5
following a purchase from 30/07/2019
nothing to complain about
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Claire R.
Rating: 4 out of 5
following a purchase from 24/07/2019
Package not arrived
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Response from Freezedried & Co
Thank you for your comment, according to your package tracking, it was delivered yesterday. Can you confirm this by e-mail to [email protected]? Thank you in advance and have a nice day. Sébastien from the Lyo team
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Antoine R.
Rating: 4 out of 5
following a purchase from 24/07/2019
Package not arrived
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Response from Freezedried & Co
Thank you for your comment, according to your package tracking, it was delivered yesterday. Can you confirm this by e-mail to [email protected]? Thank you in advance and have a nice day. Sébastien from the Lyo team
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Pierre R.
Rating: 4 out of 5
following a purchase from 15/07/2019
I haven't tasted it yet
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Hugo D.
Rating: 4 out of 5
following a purchase from 15/07/2019
I haven't tasted it yet
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Lucas D.
Rating: 4 out of 5
following a purchase from 13/07/2019
My order was delivered a day late, but this was a problem with the carrier only. Delivery costs refunded. Tasted the product: it's really good... Very practical too, you put the bag of food in another bag with a little water, close it, lay it flat and it heats up by itself. In 10 minutes, it's ready, hot and tasty. I recommend this site.
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Nicolas M.
Rating: 4 out of 5
following a purchase from 13/07/2019
My order was delivered a day late, but this was a problem with the carrier only. Delivery costs refunded. Tasted the product: it's really good... Very practical too, you put the bag of food in another bag with a little water, close it, lay it flat and it heats up by itself. In 10 minutes, it's ready, hot and tasty. I recommend this site.
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Claire M.
Rating: 4 out of 5
following a purchase from 11/07/2019
Fast
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Julie B.
Rating: 4 out of 5
following a purchase from 11/07/2019
Fast
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/07/2019
I don't give a 5 because there is always room for improvement, but overall very good.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/07/2019
TOT OK
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Jean D.
Rating: 3 out of 5
following a purchase from 07/07/2019
An email to inform that the package had arrived at the relay. .....ça can be done? Politeness thank you.
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Response from Freezedried & Co
Hello, we send a confirmation e-mail with the parcel number so that you can track the delivery. The carrier also sends a text message and, if necessary, an e-mail as soon as your parcel is available at the relay point. We've checked and we don't have your cell phone number. Perhaps the e-mail is in your spam folder? Sorry for the inconvenience, Kind regards. Elodie Team Lyo
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Guillaume M.
Rating: 3 out of 5
following a purchase from 07/07/2019
An email to inform that the parcel had arrived at the relay. .....ça can be done? Politeness thank you.
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Response from Freezedried & Co
Hello, we send a confirmation e-mail with the parcel number so that you can track the delivery. The carrier also sends a text message and, if necessary, an e-mail as soon as your parcel is available at the relay point. We've checked and we don't have your cell phone number. Perhaps the e-mail is in your spam folder? Sorry for the inconvenience, Kind regards. Elodie Team Lyo
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Nicolas D.
Rating: 4 out of 5
following a purchase from 07/07/2019
All in all very good, as usual. But a stoned self-heating drink, that's the problem with cans you buy on the net, you wouldn't choose them on the shelf, given their appearance...
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Response from Freezedried & Co
We apologize for any inconvenience. We will pass this information on to the logistics department, but we take great care to ensure that the products are intact before shipping. Please contact us with your next order, and we'll add a drink. Kind regards, Elodie de Lyophilise
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Marie D.
Rating: 4 out of 5
following a purchase from 07/07/2019
All in all very good, as usual. But a stoned self-heating drink, that's the problem with cans you buy on the net, you wouldn't choose them on the shelf, given their appearance...
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Response from Freezedried & Co
We apologize for any inconvenience. We will pass this information on to the logistics department, but we take great care to ensure that the products are intact before shipping. Please contact us with your next order, and we'll add a drink. Kind regards, Elodie de Lyophilise
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Julie B.
Rating: 4 out of 5
following a purchase from 05/07/2019
Fast, reliable, inexpensive
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Karim E.
Rating: 4 out of 5
following a purchase from 05/07/2019
Fast, reliable, inexpensive
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Samir M.
Rating: 4 out of 5
following a purchase from 03/07/2019
Very good
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Marie T.
Rating: 4 out of 5
following a purchase from 03/07/2019
Very good
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/06/2019
Everything perfect
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Michel D.
Rating: 4 out of 5
following a purchase from 29/06/2019
Fine
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Theo D.
Rating: 4 out of 5
following a purchase from 29/06/2019
Fine
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/06/2019
Recommended
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Jean T.
Rating: 4 out of 5
following a purchase from 27/06/2019
Order received as soon as possible, compliant, and the little word from the preparer is very nice. Thank you
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Jean R.
Rating: 4 out of 5
following a purchase from 27/06/2019
Order received as soon as possible, compliant, and the little word from the preparer is very nice. Thank you
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Pierre D.
Rating: 4 out of 5
following a purchase from 26/06/2019
regarding parcel tracking, I didn't have the colissimo number.
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. We had temporarily encountered a problem sending our confirmation emails. Everything is now working again. Thank you for your understanding. Elodie from Lyophilise & Co
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Manon M.
Rating: 4 out of 5
following a purchase from 26/06/2019
regarding parcel tracking, I didn't have the colissimo number.
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Response from Freezedried & Co
Hello, we apologize for the inconvenience. We had temporarily encountered a problem sending our confirmation emails. Everything is now working again. Thank you for your understanding. Elodie from Lyophilise & Co
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