Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 1, 2, 3 and 4 stars

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A
Anais R.
Rating: 4 out of 5
following a purchase from 21/06/2019
Perfect
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Theo D.
Rating: 4 out of 5
following a purchase from 21/06/2019
Perfect
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Antoine L.
Rating: 4 out of 5
following a purchase from 20/06/2019
seat a little small
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Response from Freezedried & Co
Hello, the dimensions are shown on the description sheet (40 x 40 x 40 cm). If the chair does not suit you, we invite you to return the chair to our premises and we will refund the item within 48 hours (unless faulty). Thank you for your understanding, Elodie from Team Lyo.
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Pierre M.
Rating: 4 out of 5
following a purchase from 20/06/2019
seat a little small
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Response from Freezedried & Co
Hello, the dimensions are shown on the description sheet (40 x 40 x 40 cm). If the chair does not suit you, we invite you to return the chair to our premises and we will refund the item within 48 hours (unless faulty). Thank you for your understanding, Elodie from Team Lyo.
J
Javier G.
Rating: 2 out of 5
following a purchase from 16/06/2019
Delivery incomplete despite changes requested by Ly.
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Response from Freezedried & Co
Hello, we have replaced the missing part number with the one agreed by e-mail on 04/06. The bars are present in the invoice and packaging. Is it possible to contact us by e-mail ([email protected]) to solve the problem? Thank you in advance. Team Lyo
G
Guillaume D.
Rating: 2 out of 5
following a purchase from 16/06/2019
Delivery incomplete despite changes requested by Ly.
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Response from Freezedried & Co
Hello, we have replaced the missing part number with the one agreed by e-mail on 04/06. The bars are present in the invoice and packaging. Is it possible to contact us by e-mail ([email protected]) to solve the problem? Thank you in advance. Team Lyo
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Pierre L.
Rating: 4 out of 5
following a purchase from 13/06/2019
Delivery took too long
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Elise T.
Rating: 4 out of 5
following a purchase from 13/06/2019
Delivery took too long
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Theo M.
Rating: 4 out of 5
following a purchase from 11/06/2019
I didn't need customer service so I can't evaluate it. The coffee is hot but remains lukewarm.
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Guillaume R.
Rating: 4 out of 5
following a purchase from 11/06/2019
I didn't need customer service so I can't evaluate it. The coffee is hot but remains lukewarm.
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Guillaume M.
Rating: 4 out of 5
following a purchase from 10/06/2019
Good products but to be tested, question of taste
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Pierre D.
Rating: 4 out of 5
following a purchase from 10/06/2019
Good products but to be tested, question of taste
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Theo L.
Rating: 3 out of 5
following a purchase from 08/06/2019
This seat doesn't live up to the description at all, far too narrow, too hard and totally unstable. It is unusable. Very unhappy and disappointed.
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Response from Freezedried & Co
Hello, the dimensions of the chair are detailed in the article description. We understand that it can be difficult to visualize. If the chair is not to your liking, please return it to us and we will reimburse you within 48 hours (unless there is a defect). Thank you for your understanding, Elodie from Team Lyo
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Michel D.
Rating: 3 out of 5
following a purchase from 08/06/2019
This seat doesn't live up to the description at all, far too narrow, too hard and totally unstable. It is unusable. Very unhappy and disappointed.
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Response from Freezedried & Co
Hello, the dimensions of the chair are detailed in the article data sheet. We understand that it can be difficult to visualize. If the chair does not suit you, please return it to us and we will refund you within 48 hours (unless there is a defect). Thank you for your understanding, Elodie from Team Lyo
M
Michel P.
Rating: 4 out of 5
following a purchase from 07/06/2019
sit firmly on the chair for picnicking on level ground, otherwise risk of falling on your side
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Hugo R.
Rating: 4 out of 5
following a purchase from 07/06/2019
sit firmly on the chair for picnicking on level ground, otherwise risk of falling on your side
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Lucie R.
Rating: 4 out of 5
following a purchase from 05/06/2019
as expected and delivered on time.
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Hugo B.
Rating: 4 out of 5
following a purchase from 05/06/2019
as expected and delivered on time.
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Elise R.
Rating: 4 out of 5
following a purchase from 04/06/2019
good delivery compliant product. From what I've tasted so far, I don't really like it.
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Guillaume R.
Rating: 4 out of 5
following a purchase from 04/06/2019
good delivery compliant product. From what I've tasted so far, I don't really like it.
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Hugo B.
Rating: 4 out of 5
following a purchase from 01/06/2019
Very satisfied with the product thank you and see you next order with my cinsére salutations
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Jean L.
Rating: 4 out of 5
following a purchase from 01/06/2019
Very satisfied with the product thank you and see you next order with my cinsére greetings
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Marie P.
Rating: 4 out of 5
following a purchase from 01/06/2019
A little narrow for a normal posterior. BAV
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Response from Freezedried & Co
Hello, the dimensions are shown on the description sheet (40 x 40 x 40 cm). If the chair does not suit you, we invite you to return it to our premises and we will refund the item within 48 hours (unless faulty). Thank you for your understanding, Elodie from Team Lyo.
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Nicolas M.
Rating: 4 out of 5
following a purchase from 01/06/2019
A little narrow for a normal posterior. BAV
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Response from Freezedried & Co
Hello, the dimensions are shown on the description sheet (40 x 40 x 40 cm). If the chair does not suit you, we invite you to return it to our premises and we will refund the item within 48 hours (unless faulty). Thank you for your understanding, Elodie from Team Lyo.
K
Karim R.
Rating: 3 out of 5
following a purchase from 28/05/2019
Package well received.
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Antoine R.
Rating: 3 out of 5
following a purchase from 28/05/2019
Package well received.
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Antoine R.
Rating: 4 out of 5
following a purchase from 24/05/2019
Very good. Professional. Fast and careful delivery. Price and choice are good. Functional product descriptions.
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Pierre L.
Rating: 4 out of 5
following a purchase from 24/05/2019
Very good. Professional. Fast and careful delivery. Price and choice are good. Functional product descriptions.
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Theo R.
Rating: 4 out of 5
following a purchase from 20/05/2019
I'm in Sardinia. Our hike with bivouacs starts tomorrow, so I'm going to judge the different types of meals ordered.
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Jean M.
Rating: 4 out of 5
following a purchase from 20/05/2019
I'm in Sardinia. Our hike with bivouacs starts tomorrow, so I'm going to judge the different types of meals ordered.
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William S.
Rating: 4 out of 5
following a purchase from 20/05/2019
Lack of precise proportions for each use
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Hugo R.
Rating: 4 out of 5
following a purchase from 20/05/2019
Lack of precise proportions for each use
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Julie R.
Rating: 4 out of 5
following a purchase from 16/05/2019
Package shipped quickly. Products very well packaged. The delivery by Chronopost was really lamentable, delivery postponed to the next day for no reason and no confirmation of delivery to the relay point, well if 30min after I picked up my package having gone to the relay point at random ...
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Laurent R.
Rating: 4 out of 5
following a purchase from 16/05/2019
Package shipped quickly. Products very well packaged. The delivery by Chronopost was really lamentable, delivery postponed to the next day for no reason and no confirmation of delivery to the relay point, well if 30min after I picked up my package having gone to the relay point at random ...
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Miguel L.
Rating: 4 out of 5
following a purchase from 13/05/2019
Delivery is fast ... I just have to eat it all to see the merchandise .
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Guillaume L.
Rating: 4 out of 5
following a purchase from 13/05/2019
Delivery is fast ... I just have to eat it all to see the merchandise .
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Guillaume M.
Rating: 4 out of 5
following a purchase from 12/05/2019
We haven't tested everything yet, so we can only give a partial opinion.
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Pierre R.
Rating: 4 out of 5
following a purchase from 12/05/2019
We haven't tested everything yet, so we can only give a partial opinion.
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Camille R.
Rating: 3 out of 5
following a purchase from 09/05/2019
Ordered on a Thursday before 10am with express delivery for delivery the next day, which still cost 10, only to be delivered on Tuesday. So I paid 10 to be delivered in 4 days, delighted. Otherwise, the merchandise was fine and in perfect condition.
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Response from Freezedried & Co
Hello, We're sorry about the non-confirmed delivery from Chronopost. We have just credited 9.95 to your account as a gesture of goodwill for the reimbursement of shipping costs. Thank you for your understanding. Sincerely, Elodie de la Team Lyo
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Theo M.
Rating: 3 out of 5
following a purchase from 09/05/2019
Ordered on a Thursday before 10am with express delivery for delivery the next day, which still cost 10, only to be delivered on Tuesday. So I paid 10 to be delivered in 4 days, delighted. Otherwise, the merchandise was fine and in perfect condition.
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Response from Freezedried & Co
Hello, We're sorry about the non-confirmed delivery from Chronopost. We have just credited 9.95 to your account as a gesture of goodwill for the reimbursement of shipping costs. Thank you for your understanding. Sincerely, Elodie de la Team Lyo