Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 1, 2, 3 and 4 stars

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L
Lucas R.
Rating: 4 out of 5
following a purchase from 07/05/2019
Problem with stock but very quick response from efficient customer service and tradesmen
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Lucas M.
Rating: 4 out of 5
following a purchase from 07/05/2019
Problem with stock but very quick response from efficient customer service and tradesmen
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Pierre R.
Rating: 4 out of 5
following a purchase from 01/05/2019
First experience and not the last ;-)
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Pierre R.
Rating: 4 out of 5
following a purchase from 01/05/2019
First experience and not the last ;-)
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/04/2019
Fast shipping and adjusted to the order, the product arrived in optimal conditions.
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Theo B.
Rating: 1 out of 5
following a purchase from 28/04/2019
product available on the site, but not actually available.
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Response from Freezedried & Co
Hello, We sincerely apologize for the stock problem with your order. You had chosen the last article and unfortunately our stock had indeed misaligned. We have refunded your order. Sincerely yours, Elodie from Team Lyo
J
Julie R.
Rating: 1 out of 5
following a purchase from 28/04/2019
product available on the site, but not actually available.
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Response from Freezedried & Co
Hello, We sincerely apologize for the stock problem with your order. You had chosen the last article and unfortunately our stock had indeed misaligned. We have refunded your order. Sincerely yours, Elodie from Team Lyo
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Ava J.
Rating: 4 out of 5
following a purchase from 27/04/2019
Ras. Really good
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Isabella A.
Rating: 4 out of 5
following a purchase from 27/04/2019
Ras. Really good
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Michel T.
Rating: 4 out of 5
following a purchase from 26/04/2019
Ras
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Alejandro G.
Rating: 4 out of 5
following a purchase from 26/04/2019
Ras
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Antoine R.
Rating: 3 out of 5
following a purchase from 25/04/2019
The dish was very good but unfortunately the self-heating sachet didn't work.
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Response from Freezedried & Co
Hello, thank you for your comment. Concerning the use of the warmer, did you put the warmer under the dish? Did you tilt the warmer? How did you close the bag? Please do not hesitate to send us more information to help us understand the problem. Sincerely yours, Elodie from Team Lyo
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Pierre L.
Rating: 3 out of 5
following a purchase from 25/04/2019
The dish was very good but unfortunately the self-heating sachet didn't work.
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Response from Freezedried & Co
Hello, thank you for your comment. Concerning the use of the warmer, did you put the warmer under the dish? Did you tilt the warmer? How did you close the bag? Please do not hesitate to send us more information to help us understand the problem. Sincerely yours, Elodie from Team Lyo
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 23/04/2019
Thank you. Just when i thought that i made a late delevery. They came in the nic of time before my 3-days hiking trip
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Lucas T.
Rating: 4 out of 5
following a purchase from 20/04/2019
Good
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Nicolas B.
Rating: 4 out of 5
following a purchase from 20/04/2019
Good
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Javier G.
Rating: 4 out of 5
following a purchase from 17/04/2019
Friendly customer service that goes out of its way to make up for imponderables. Haven't tasted the products yet but will soon. Keep up the good work...
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Julie M.
Rating: 4 out of 5
following a purchase from 17/04/2019
Friendly customer service that goes out of its way to make up for imponderables. Haven't tasted the products yet but will soon. Keep up the good work...
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P
Pierre R.
Rating: 3 out of 5
following a purchase from 16/04/2019
It's a pity that the description isn't complete, because a thermos that doesn't close and isn't waterproof isn't useful. we wanted it to hold a baby potty. in the end, it's going to gather dust in the cupboard. on the other hand, it's worth pointing out that we received the parcel on time and quickly ;)
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Response from Freezedried & Co
Hello The product probably has a manufacturing defect. Please contact us directly by e-mail [email protected]. We will then be able to provide you with a solution. Elise from the Lyo team
M
Mehdi R.
Rating: 3 out of 5
following a purchase from 16/04/2019
It's a pity that the description isn't complete, because a thermos that doesn't close and isn't waterproof isn't useful. we wanted it to hold a baby potty. in the end, it's going to gather dust in the cupboard. on the other hand, it's worth pointing out that we received the parcel on time and quickly ;)
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Response from Freezedried & Co
Hello The product probably has a manufacturing defect. Please contact us directly by e-mail [email protected]. We will then be able to provide you with a solution. Elise from the Lyo team
A
Antoine B.
Rating: 4 out of 5
following a purchase from 16/04/2019
the taste wasn't very good.
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Response from Freezedried & Co
Thank you very much for your feedback. Could you please let us know what you didn't like about your order by emailing us at [email protected]? We might be able to recommend other recipes and brands to suit your tastes. Sébastien from the Lyo team.
H
Hugo M.
Rating: 4 out of 5
following a purchase from 16/04/2019
the taste wasn't very good.
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Response from Freezedried & Co
Thank you very much for your feedback. Could you please let us know what you didn't like about your order by emailing us at [email protected]? We might be able to recommend other recipes and brands to suit your tastes. Sébastien from the Lyo team.
L
Laurent R.
Rating: 3 out of 5
following a purchase from 13/04/2019
RaS
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Elise M.
Rating: 3 out of 5
following a purchase from 13/04/2019
RaS
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Hugo B.
Rating: 4 out of 5
following a purchase from 10/04/2019
Tres bien.c'est dommage qu'il n'y a pas de bons de réductions apres plusieurs commandes
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Lucas D.
Rating: 4 out of 5
following a purchase from 10/04/2019
Tres bien.c'est dommage qu'il n'y a pas de bons de réductions apres plusieurs commandes
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Marie R.
Rating: 4 out of 5
following a purchase from 10/04/2019
The customer service is impossible for me to evaluate in the sense that I did not have to solicit it I note it average so that it improves By itself. As for the merchandise, it arrived a little damaged, whereas the shipping package was not. I still recommend your site. Sincerely
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Lucas B.
Rating: 4 out of 5
following a purchase from 10/04/2019
The customer service is impossible for me to evaluate in the sense that I did not have to solicit it I note it average so that it improves By itself. As for the merchandise, it arrived a little damaged, whereas the shipping package was not. I still recommend your site. Sincerely
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Manon B.
Rating: 4 out of 5
following a purchase from 09/04/2019
no problem with the product, which seems fine, but I haven't had a chance to load it with water to check that it's watertight.
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Charlotte P.
Rating: 4 out of 5
following a purchase from 09/04/2019
no problem with the product, which seems fine, but I haven't had a chance to load it with water to check that it's watertight.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/04/2019
Better delivery than the first order.
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Sophie T.
Rating: 4 out of 5
following a purchase from 05/04/2019
Just a little disappointed by the quality of the food inside the rations. Round tins when the stove is designed to be rectangular. Basic supermarket food, full of preservatives and so on. Far from the quality of a real military ration. On the other hand, the isotonic lemon drinks are really good.
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Lucas M.
Rating: 4 out of 5
following a purchase from 05/04/2019
Just a little disappointed by the quality of the food inside the rations. Round tins when the stove is designed to be rectangular. Basic supermarket food, full of preservatives and so on. Far from the quality of a real military ration. On the other hand, the isotonic lemon drinks are really good.
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Sophie R.
Rating: 4 out of 5
following a purchase from 04/04/2019
Very good service, but we need a bigger low-cost game and a bigger premium game.
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Claire M.
Rating: 4 out of 5
following a purchase from 04/04/2019
Very good service, but we need a bigger low-cost game and a bigger premium game.
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Laurent L.
Rating: 4 out of 5
following a purchase from 29/03/2019
lead time too long and not indicated when ordering
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Response from Freezedried & Co
Hello, We apologize for the delay in your order. We had a product out of stock, and received its restocking late. Sorry for not informing you sooner. Thank you in advance for your understanding. Team Lyo.
M
Manon R.
Rating: 4 out of 5
following a purchase from 29/03/2019
lead time too long and not indicated when ordering
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Response from Freezedried & Co
Hello, We apologize for the delay in your order. We had a product out of stock, and received its restocking late. Sorry for not informing you sooner. Thank you in advance for your understanding. Team Lyo.
N
Nicolas T.
Rating: 2 out of 5
following a purchase from 24/03/2019
new product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
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Response from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
O
Omar B.
Rating: 2 out of 5
following a purchase from 24/03/2019
new product (water filter), the box was not sealed in the carton. the plastic packaging was cut with scissors. why, that leaves something to be desired for this type of product. it's unacceptable. manufactured products arrive in sealed packaging normally, I don't see why the seller violates this packaging which is basically a guarantee for the consumer.
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Response from Freezedried & Co
Hello, the boxes containing the Care Plus "Sawyer water filters" are not sealed, and have not been since we first listed them. As a result, they open in two easily with a single press. We invite you to contact us by e-mail with photos of the box received. Thank you for your understanding. The Lyo team.
L
Lucie R.
Rating: 4 out of 5
following a purchase from 22/03/2019
It's really good
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