Ordering from Freezedried & Co is described as straightforward, with many customers highlighting the ease of the process. The shipping speed consistently impresses, with numerous reviews noting deliveries occurring within one to three days, often ahead of expectations. Customers express strong satisfaction with the quality of the freeze-dried products, praising their taste and generous portions, which are particularly appreciated for outdoor activities and meal preparation.
I called once to complain that my order had not arrived at the right place that I still have not received. It has been almost 15 days since I have heard anything about my order.
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Thierry B.
Rating: 1 out of 5
following a purchase from 25/06/2025
Not good. I even got sick with one sachet. I have about fifteen sachets left on my hands ...
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Herrera Sanchez L.
Rating: 2 out of 5
following a purchase from 08/06/2025
The package arrived via SEUR in a non-refrigerated van on a day when we were at 38º in the shade. The wet food products and the dried meat arrived hot, above the 30º maximum recommended by the manufacturer. I haven't tried it yet but I'm worried that it may have spoiled.
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Christine B.
Rating: 3 out of 5
following a purchase from 27/06/2025
The products and the price are very satisfactory. However, delivery was deplorable!
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Max A.
Rating: 4 out of 5
following a purchase from 25/06/2025
The order did not ship as indicated on the website, as stated, the order ships the same day for orders before 1:00 PM, and that was not the case. The rest is perfect, good product and better price.
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Emilio Abecia M.
Rating: 1 out of 5
following a purchase from 25/06/2025
The products and freeze-dried items are perfect. Chronopost as a transport agency gets a zero. I didn't receive any information that my order had arrived and I almost lost it.
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Andreas H.
Rating: 1 out of 5
following a purchase from 24/06/2025
The goods were very poorly packed and especially packed. Everything arrived completely, but unfortunately, nearly everything was somehow broken or crushed. Very unfortunate...
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Christopher G.
Rating: 1 out of 5
following a purchase from 25/06/2025
I placed an order with home delivery in 1 day for a trip in 4 days. Not only did the order not arrive on time, but it was delivered to a pickup point in another department... I have no doubt about the quality of the products themselves, but the delivery leaves much to be desired...
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Ines F.
Rating: 4 out of 5
following a purchase from 24/06/2025
Diverse and good dishes Points to improve: water dosage too approximate, not written in the instructions that the oxygen-absorbing bag must be removed and it mixes too much otherwise it's crunchy, too bad
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Ghislaine Q.
Rating: 2 out of 5
following a purchase from 22/06/2025
No news about the replacement of a damaged package
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Maryvonne K.
Rating: 4 out of 5
following a purchase from 24/06/2025
Despite an error in the order preparation, customer service reacted in a very professional and quick manner.
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Alexandre L.
Rating: 2 out of 5
following a purchase from 22/06/2025
Hello, I am giving two stars, not because of the quality of the products, which is impeccable, but because I ordered 4 energy bars and only received 2 in my package. Despite my follow-ups, I have not received any response from customer service for several weeks, nor a refund. I am not concerned about 4 euros, of course... but fortunately, it was 'only' energy bars, and not a more expensive product.
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Response from Freezedried & Co
Hello,
We sincerely apologize for this oversight as well as for the delay in responding to your follow-ups. We indeed fell behind in processing emails during that period.
As agreed a few days after your message, we have proceeded with the refund for the missing bars.
Thank you for your feedback, which helps us improve the quality of our service.
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Mathilde J.
Rating: 4 out of 5
following a purchase from 17/06/2025
Top
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Ludovic D.
Rating: 4 out of 5
following a purchase from 22/06/2025
Satisfied. Product meets expectations.
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Foucher C.
Rating: 2 out of 5
following a purchase from 13/06/2025
I received my Toaks Pot with no problem. However, I think the item is faulty as there was a scratch on the inside of the Pot. Because of this, as soon as I cook something in the Pot, the food cracks and sticks to the bottom. If possible, I would like to exchange the Pot for a functional one.
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Cristina C.
Rating: 1 out of 5
following a purchase from 20/06/2025
I had paid for faster shipping but it never arrived on the day, and then my package was delivered to another village far from me.
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Response from Freezedried & Co
We apologize for the delivery delay you experienced. Unfortunately, these delays depend on the carrier and are beyond our control.
Following your report, we immediately offered you several solutions, including resending a package or a refund in case of excessive delay.
Thank you for your understanding.
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Christophe C.
Rating: 4 out of 5
following a purchase from 09/06/2025
Top!
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Stéphane M.
Rating: 4 out of 5
following a purchase from 26/05/2025
There was a delay in delivery due to damage issues but I appreciated the phone exchange that allowed us to find a solution to receive my order at another delivery location. I am totally satisfied with the ordered products
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Cabello Martin F.
Rating: 4 out of 5
following a purchase from 17/06/2025
Good quality and the order arrived very quickly.
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Johann D.
Rating: 3 out of 5
following a purchase from 15/06/2025
The delivery time was already quite long from the beginning. And then it came even later than indicated -- too late for my trip for which I had ordered the food.
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Didier F.
Rating: 4 out of 5
following a purchase from 23/05/2025
A bit too early to give a relevant opinion
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Eva S.
Rating: 3 out of 5
following a purchase from 07/06/2025
Cheap, but already stored for a long time. Of the 4 years of shelf life, one year had already expired at delivery.
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Response from Freezedried & Co
We are sorry to hear that part of the shelf life had already expired when you received your product. Our products usually have a very long shelf life, and we ensure to only ship items with sufficient remaining shelf life.
However, we understand your disappointment and would like to apologize for that. Please do not hesitate to contact our customer service – we are happy to find a solution together.
Thank you for your understanding and trust.
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Theo M.
Rating: 3 out of 5
following a purchase from 08/06/2025
my order was processed and delivered well, but I received many spam messages afterwards. there must be a leak in the chain, no idea where
Response from Freezedried & Co
Thank you for your feedback. We’re glad your order went smoothly and take your concern seriously. We never share customer data and will look into this closely.
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Alan L.
Rating: 3 out of 5
following a purchase from 08/06/2025
Not bad except for the fact that the site advertised a free gel and upon receipt, we got nothing extra. Too bad for this point but the order was delivered quickly with all the ordered items (except the free gel)
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Response from Freezedried & Co
Thank you for your feedback! Sorry for the oversight of the free gel. Happy that everything else arrived quickly. We will include a small gift with your next order to make it up to you (please let us know).
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Karim A.
Rating: 4 out of 5
following a purchase from 02/06/2025
Fast service and in accordance with the request.
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David C.
Rating: 3 out of 5
following a purchase from 01/06/2025
The bucket with the freeze-dried food had an open packet (there was white powder on the bottom of the bucket)
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Response from Freezedried & Co
We apologize for the issue with the open packet. You can contact us and we will resolve it quickly. Thank you for letting us know!
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FABIEN L.
Rating: 4 out of 5
following a purchase from 02/06/2025
Order shipped quickly. Good value for money. Rice and pasta dishes very good, a bit more disappointing those with potatoes (especially the one with salmon).
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Response from Freezedried & Co
Thank you for your feedback! Glad you enjoyed our dishes. We take note of those based on potatoes—your opinions help us always better choose our ranges. See you soon!
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Maud G.
Rating: 1 out of 5
following a purchase from 02/06/2025
Had to delay my departure by 3 days due to an order error.
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Response from Freezedried & Co
We are truly sorry for this error and the consequences on your departure. We understand your frustration and are doing what is necessary to prevent this from happening again.
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veronique B.
Rating: 3 out of 5
following a purchase from 28/05/2025
Not very satisfied with the freeze-dried products purchased
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johnny F.
Rating: 4 out of 5
following a purchase from 29/05/2025
The products are always compliant and a good delivery was made
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Mikel B.
Rating: 4 out of 5
following a purchase from 24/05/2025
Good afternoon: Overall, I am very happy with the amount of products you have on your website, the delivery was good and the quality of the product was very good. Sincerely, Mikel
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Response from Freezedried & Co
Thank you very much for your message!
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Vincent J.
Rating: 4 out of 5
following a purchase from 20/05/2025
Super
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Florent M.
Rating: 4 out of 5
following a purchase from 20/05/2025
Always efficient and friendly, just a bit unfortunate that I didn't receive information earlier on my last order. This slightly delayed the delivery compared to the initially agreed deadline (nothing serious either).
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Response from Freezedried & Co
Thank you for your message and your loyalty. We are delighted that you are generally satisfied, and we take your comment into account to improve our communication. See you soon for new adventures!
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Nicolas D.
Rating: 1 out of 5
following a purchase from 24/03/2025
The communication and response times of the sales service are too long and require numerous follow-ups. The delivered products do not match our order and invoice, and here too we cannot get a response to correct and pay your invoice.
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Response from Freezedried & Co
Thank you for your message. We apologize for these communication issues and order errors. Our customer service has contacted you to resolve the situation as quickly as possible. Thank you for your trust and patience.
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Dan P.
Rating: 4 out of 5
following a purchase from 16/05/2025
Unfortunately, the wrong item was delivered to me at first, but the exchange went very well.
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Response from Freezedried & Co
We are sorry that the wrong item was initially delivered to you. We are even more pleased that the exchange went smoothly and that you are satisfied.
We are doing everything we can to continuously improve our service and look forward to welcoming you back in the future.
Thank you for your understanding and trust!
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Alexandre C.
Rating: 4 out of 5
following a purchase from 11/05/2025
Good
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Francisco E. S.
Rating: 4 out of 5
following a purchase from 08/05/2025
Efficiency is the word
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Roger T.
Rating: 4 out of 5
following a purchase from 18/04/2025
Very good
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Alexandre A.
Rating: 4 out of 5
following a purchase from 10/05/2025
The dosages indicated for water are not always perfect; depending on the recipes, it can be a bit wet or, on the contrary, not fully rehydrated. Nevertheless, the recipes are generally good and practical to take along.
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Gabi F.
Rating: 4 out of 5
following a purchase from 08/05/2025
Always good service and speed
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