Customer reviews of Freezedried & Co

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 923 published reviews
5 11,5k 89% 4 1 008 8% 3 177 1% 2 88 1% 1 134 1%

Summary of reviews

The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.

Reviews 1, 2, 3 and 4 stars

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L
Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
L
Lucie B.
Rating: 3 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Michel M.
Rating: 4 out of 5
I don't understand your question. I keep the products but I don't use them now, so I can't answer your question objectively. I know the brands in question and I know that they are good products.
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L
Laurent D.
Rating: 3 out of 5
I received a can with the lid showing the beginnings of rust on the opening. For a long shelf life, it's average. All I got from customer service was: "It's edible as is." Thanks for the information, but I wanted to have a healthy stock that wasn't for immediate consumption, otherwise I'd go elsewhere.
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Response from Freezedried & Co
Hello, we're sorry if our answer didn't bring you complete satisfaction. Our customer service will contact you immediately.
M
Michel T.
Rating: 1 out of 5
Not working with chronopost for example...I'm still waiting for my order...
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Response from Freezedried & Co
We apologize for the inconvenience with the forwarder. I see that your parcel should be delivered today. We wish you a safe arrival.
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Camille T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Camille T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Camille T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Camille T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
T
Theo B.
Rating: 4 out of 5
Put back the artik field ration otherwise all is excellent.
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Response from Freezedried & Co
Thank you very much for your feedback! The artik field is in the works ;-) The Lyo team
E
Emily J.
Rating: 4 out of 5
wide choice of products and brands. top value for money. fast delivery.
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
V
Verifizierter Käufer
Rating: 4 out of 5
Goed voor een mil maaltijd
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Response from Freezedried & Co
Het Lyo-team bedankt je voor de opmerking :)
A
Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
A
Antoine D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
M
Maria F.
Rating: 2 out of 5
very sticky purée
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Response from Freezedried & Co
We are sorry that you were not completely satisfied with this product. We have passed on your comments to our supplier.
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Charlotte D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Antoine R.
Rating: 4 out of 5
Reasonable and serious price. Choice of Mondial relay delivery not great though.
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Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Guillaume T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Camille B.
Rating: 4 out of 5
Products met my expectations. Efficient delivery service.
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
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Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
L
Lucas T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
L
Lucas T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
L
Lucas T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
L
Lucas T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
C
Comprador Verificado
Rating: 4 out of 5
Suppress shipping costs when you reach a certain amount of money
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Response from Freezedried & Co
Thank you for your feedback. The Lyophilized & Co team
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
S
Sophie R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
L
Lucie R.
Rating: 4 out of 5
Great except for one small problem: when I wanted to confirm delivery to a relay point, I couldn't select one. As a result, I had to pay for delivery when it was free for relay point delivery.
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Response from Freezedried & Co
Thank you for the note. We have noted the small inconvenience encountered during delivery and have passed on the information to our carrier.
G
Guillaume D.
Rating: 4 out of 5
I appreciated the telephone exchange with your services.
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Response from Freezedried & Co
Thank you very much for your feedback! The Lyo team
P
Pierre D.
Rating: 4 out of 5
speed and efficiency
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Response from Freezedried & Co
Thank you for taking the time to rate Lyophilise & Co. Thank you for your trust. The Lyo team
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note ????? :) The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
A
Antoine M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent T.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
E
Ethan J.
Rating: 4 out of 5
regular service
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent R.
Rating: 1 out of 5
Order placed and paid (600) Material still not received after 7 days !!!! Very dissatisfied
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Response from Freezedried & Co
Hello, your parcel was indeed sent on Monday 25/11 (carriers do not collect parcels at weekends) and the parcel was made available on 27/11. However, the relay point didn't flash the parcel and so you didn't receive the information sms. According to the tracking system, you did receive it a few days later. Thank you for your understanding, and sorry for the inconvenience. Have a nice day, Team Lyo
M
Marie B.
Rating: 3 out of 5
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Marie B.
Rating: 3 out of 5
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M
Marie B.
Rating: 3 out of 5
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M
Marie B.
Rating: 3 out of 5
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Pierre D.
Rating: 4 out of 5
Salespeople's availability on the telephone
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M
Manon R.
Rating: 4 out of 5
Very good overall. Could be improved: information on restocking / availability times for out-of-stock products. Thank you
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M
Maria L.
Rating: 2 out of 5
Delivery does not correspond to order....
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Response from Freezedried & Co
We apologize for this inconvenience. We subsequently discovered that the weight of the sachet had changed, and our supplier had not informed us of this. We understand your frustration and immediately refunded the returned bags to the payment method used. Thank you for your understanding. Team Lyo
M
Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Michel D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
C
Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
C
Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
C
Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
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Camille R.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
J
Jean D.
Rating: 3 out of 5
Products that are supposed to have a life span of 15 years, whereas the MHD IS barely 6 months . INADMISSIBLE!!, request for return and refund or another shipment really corresponding to expectations and Sales Description...
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Response from Freezedried & Co
Hello, As exchanged together, we are sorry for this situation concerning the expiration dates. The German bread in a tin has a two-year expiry date in supermarkets, but it is designed for an optimal shelf life of 15 years, as indicated on the certificate that should have accompanied your purchase. Our sales team will continue to work with you to find a rapid and appropriate solution (exchange, refund, etc.). Thank you for your understanding. The Lyo team
G
Guillaume M.
Rating: 4 out of 5
Fast delivery
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
G
Guillaume L.
Rating: 4 out of 5
the 4 cans of emergency rations were badly damaged.
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Response from Freezedried & Co
Thank you for your feedback. We are sorry for the inconvenience. We invite you to contact us at team[@]lyophilise to find a quick and suitable solution (please attach photos if possible). Thank you for your understanding. The Lyo team
P
Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
P
Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
P
Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
P
Pierre B.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Michel M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your note. The Lyo team
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