The store delivers exceptionally fast shipping and careful, well-designed packaging that protects items during transit, contributing to a consistently smooth unboxing experience. Customers highlight a wide range of products, competitive prices, and reliable, accurate descriptions that help them find exactly what they need for hiking and outdoor activities. Customer service is praised for accessibility, friendliness, competence, and efficient resolution of issues, reinforcing trust and repeat purchases. Overall, the experience is described as top-notch, with reliable delivery, strong product selection, and dependable support shaping repeat business.
Fast delivery but the relay point is 35 km from my home. Despite the packaging being in good condition and the tins wrapped in bubble wrap, 3 tins were dented and I'm wondering whether I should eat them.
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Response from Freezedried & Co
Thank you for your feedback. We apologize for the inconvenience of the relay point and the condition of the boxes on receipt. Although dented boxes are generally consumable if not opened or inflated, we understand your concerns. Please do not hesitate to contact us at team[@]lyophilise.com to find a suitable solution. Thank you for your understanding. Team Lyo
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Laurent D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Laurent D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
M
Michel P.
Rating: 4 out of 5
quite fast
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Response from Freezedried & Co
Thank you for your feedback. The Lyo team :)
L
Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
L
Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
L
Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
L
Laurent B.
Rating: 1 out of 5
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Response from Freezedried & Co
Did something go wrong with your order? Let us know how we can help. The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Laurent R.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Amina E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Amina E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Amina E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
A
Amina E.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
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Pierre D.
Rating: 4 out of 5
Good products, long dates
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
L
Lucie T.
Rating: 3 out of 5
Too many items out of stock! As for the rest, it's great, really a lot of choice! Thanks a lot.
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Response from Freezedried & Co
Thank you for your feedback! Many items are currently being restocked and should be available in the next few days. Don't hesitate to sign up for our availability alerts or to contact us if you need more information. Have a nice day! Sincerely yours, Team Lyo
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Theo B.
Rating: 4 out of 5
Great selection, fast shipping, great shopping experience! On the other hand, some products lack description (material). And I would have liked to choose the color of the sea to summit drybag.
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Response from Freezedried & Co
Thank you very much for your positive feedback! We've taken your comments on product descriptions into account. We are currently working on improving our site (we lost some data following a recent technical incident). Thank you for your understanding!
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Sophie D.
Rating: 4 out of 5
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Sophie D.
Rating: 4 out of 5
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Sophie D.
Rating: 4 out of 5
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Sophie D.
Rating: 4 out of 5
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Miguel R.
Rating: 4 out of 5
Delivery times respected.
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Response from Freezedried & Co
Thank you for your note. The Lyo team
M
Manon B.
Rating: 3 out of 5
I haven't had any problems with the products but the site still has a lot of problems (photos, non-existent pages, display problems etc). Until the site is fully operational, the experience will not be satisfactory.
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Response from Freezedried & Co
Thank you for your feedback. Following a cyber attack, we had to completely redesign our site in less than 1 week. We're still working on a number of improvements, including ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
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Nicolas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Nicolas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Nicolas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Nicolas R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Nicolas P.
Rating: 3 out of 5
Not very good, despite what they say. One of the brands (the one that doesn't vacuum-pack) uses I don't know what ingredient that makes the dish very bitter. This was the case with the salmon pasta and the chicken curry. Really bad!
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Response from Freezedried & Co
Thank you for your feedback. We are sorry that these dishes did not meet your expectations. The perceived taste may vary depending on the ingredients used, and we will pass on your feedback to the relevant brand. Please do not hesitate to contact us for recommendations better suited to your tastes. Sincerely yours, Team Lyo
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
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Theo D.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Lucas R.
Rating: 3 out of 5
Product navigation and sorting are not necessarily logical
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Response from Freezedried & Co
Thank you for your feedback. We understand your comment about navigation and product classification. Following a cyber attack, we had to completely redesign our site in less than 1 week. We are still working on a number of improvements, particularly in terms of ergonomics and product organization, to make your browsing experience more intuitive. We thank you for your patience and are doing our best to optimize the site as quickly as possible. See you soon on our site! The Lyo Team
L
Lucas D.
Rating: 4 out of 5
A lot of "novelties", but on the other hand I find that the site for the phone could be improved!!!! However, I appreciate the fast order processing
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Response from Freezedried & Co
Thank you very much for your feedback and for your loyalty. We understand your comment about the mobile version of the site. We recently suffered a cyber attack that forced us to completely rebuild our site in less than a week. We are continuing to make improvements, in particular to optimize the mobile experience. We're delighted that you're satisfied with our fast order processing, and we're doing everything we can to further improve our services. Thank you for your understanding, and see you soon! The Lyo team Feel free to adjust if necessary!
L
Lucas R.
Rating: 4 out of 5
On Adventure Menu brand Dahl lentil soup, indicate more explicitly that it's quite spicy (piquant).
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Response from Freezedried & Co
The Lyo team would like to thank you for your rating. We have taken your comment into account and will do our utmost to provide a better description.
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Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
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Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
G
Guillaume R.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Leila B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Leila B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Leila B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
L
Leila B.
Rating: 4 out of 5
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Response from Freezedried & Co
Many thanks :) The Lyo team
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Nicolas R.
Rating: 4 out of 5
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Nicolas R.
Rating: 4 out of 5
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Nicolas R.
Rating: 4 out of 5
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Manon T.
Rating: 4 out of 5
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Manon T.
Rating: 4 out of 5
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Manon T.
Rating: 4 out of 5
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Michel L.
Rating: 4 out of 5
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Michel L.
Rating: 4 out of 5
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Michel L.
Rating: 4 out of 5
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Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Merci de votre confiance :) La team Lyo
J
Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Merci de votre confiance :) La team Lyo
J
Jean M.
Rating: 4 out of 5
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Response from Freezedried & Co
Merci de votre confiance :) La team Lyo
M
Michel M.
Rating: 4 out of 5
Fast delivery, slightly expensive product
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Response from Freezedried & Co
We understand and share your frustration about prices. We do our best to offer quality products at reasonable prices. The Lyo team
L
Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
L
Lucas M.
Rating: 4 out of 5
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Response from Freezedried & Co
Thanks for the note! The Lyo team
E
Elise T.
Rating: 2 out of 5
The delivery took longer than advertised and could not be received in time for my trip. I have not yet been able to test the products.
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Response from Freezedried & Co
We sincerely apologize for the delay in delivery. Due to the repercussions of the recent cyber attack (communicated via our networks and by mailing), we have unfortunately experienced some unforeseen delays. We fully understand that this may have disrupted your plans, especially for a trip. We are doing our utmost to resolve these problems and improve our service so that such inconveniences do not recur. We hope that you will have the opportunity to test our products and that you will be satisfied with their quality. If you have any questions or if we can assist you in any way, please do not hesitate to contact us. The Lyo Team
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Nicolas L.
Rating: 4 out of 5
Very helpful and accommodating following a computer problem which delayed delivery. However, one package was leaking as everything was very greasy on the packaging. Very good reheating system and operational. The meals were very good
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Response from Freezedried & Co
Thank you for your confidence :) The Lyo team
G
Guillaume B.
Rating: 4 out of 5
Express service, ordered on Monday and received on Wednesday.
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Response from Freezedried & Co
Thank you for your feedback! The Lyo team
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Julie D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
J
Julie D.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
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Youssef R.
Rating: 4 out of 5
I appreciated the speed of delivery and, as usual, the quality of the products. I didn't like the large volume of the delivery box compared to the small volume of items ordered.
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Response from Freezedried & Co
Thank you very much for your feedback and loyalty! We are delighted that you appreciated the speed of delivery and the quality of our products. We have taken into account your comment about the volume of the delivery crate. We are constantly striving to optimize our packaging to reduce its environmental impact and improve our customers' experience. Your comment will help us to continue in this direction. Regarding your loyalty points, we understand your disappointment. Our loyalty points are valid for one year. We invite you to take full advantage of your points before they expire on your next purchases. We are aware of the importance of our customers' loyalty, and we thank you for your understanding. Finally, we note your wish for more discount offers. We regularly work to develop attractive promotions and loyalty programs. Please stay tuned to our communications so you don't miss out on any of our offers. Thank you again for your valuable feedback. We hope to see you soon on our site. The Lyo Team
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Guillaume P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
G
Guillaume P.
Rating: 4 out of 5
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Response from Freezedried & Co
The Lyo team thanks you for the note :)
A
Anais R.
Rating: 4 out of 5
Shipping costs a little high, but the rest is very good
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Response from Freezedried & Co
Thank you very much for your positive feedback! We are delighted that you are satisfied with our products and service. Regarding shipping costs, we understand your comment. Unfortunately, shipping costs reflect the rates applied by our carriers to ensure that your orders arrive quickly and in perfect condition. We are constantly striving to optimize these costs without compromising service quality. We hope to see you soon on our site. :) The Lyo Team
C
Carlos R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
C
Carlos R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
M
Maria G.
Rating: 2 out of 5
The freeze-dried products are always top quality, but delivery was a problem. The delivery is guaranteed fast and arrived well after I left on vacation. A pity.
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Response from Freezedried & Co
Thank you for taking the time to leave us your feedback. We apologize for the delay in delivery, which exceeded our usual lead time. Should you encounter a similar problem in the future, please do not hesitate to contact our customer service team, who will do their utmost to help you find a solution. The Lyo Team ???
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Antoine P.
Rating: 4 out of 5
Good choice of products, reasonable rates, fairly steep shipment. Surprising network of bridges... (mine was closed). Very happy overall.
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Response from Freezedried & Co
Thank you for your feedback! We are delighted that you are generally satisfied with our products and prices. We're sorry about the problem with the relay point. Please do not hesitate to contact us if you have any further questions or needs. The Lyo Team
L
Lucie M.
Rating: 4 out of 5
The items arrived in a torn cardboard box. Fortunately they were intact.
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Response from Freezedried & Co
Thank you for your feedback. We apologize for the condition of the box on arrival. We are delighted that the items are intact. Please don't hesitate to contact our customer service team if you have any queries. We'll be happy to help.
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Theo R.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Alejandro M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
A
Alejandro M.
Rating: 4 out of 5
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Response from Freezedried & Co
Please do not hesitate to contact us if you have encountered a problem with your order. The Lyo team
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Nicolas R.
Rating: 1 out of 5
too expensive
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Response from Freezedried & Co
Thank you for your feedback. We do our best to offer quality products at reasonable prices. The Lyo Team
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